Razer Support

I recently purchased a Razer Huntsman V3 HE Magnetic Mini 65% 8KHz, but I am having an issue with the keyboard.The RGB/LED lights turn on normally, indicating that the keyboard is receiving power. However, when I press any of the keys, the keystrokes are not being registered by my computer.The keyboard appears to be powered on, but none of the keys respond.

Hello, I think the dongle for my Viper Ultimate is dying/dead. Noticed today that the mouse was registering movement/clicks for a few seconds followed by a second or two of nothing and repeating. This occurred regardless of USB port plugged into or whether it was connected to my laptop or my PC. Thought to try connecting the mouse with the cable and it works properly when using the wired connection. After finding some other threads about this I followed the instructions of updating firmware and the firmware updater goes to 100% for the dongle then seems to reset and go back to update needed. It never registers the update as successful or goes on to updating the mouse. Is there any way I can get a replacement dongle and if there is can I still get the pink one so everything matches?

Hello Razer Support,I’m contacting you regarding my Razer Viper V2 Pro wireless mouse. Unfortunately, the USB wireless dongle that came with the mouse is no longer working.I would like to know how I can purchase or obtain a replacement USB dongle for my Viper V2 Pro.Could you please let me know if replacement dongles are available and, if so, how I can order one?Thank you for your help.

Hello Razer Support,I’m contacting you regarding my Razer Viper V2 Pro wireless mouse. Unfortunately, the USB wireless dongle that came with the mouse is no longer working.I would like to know how I can purchase or obtain a replacement USB dongle for my Viper V2 Pro.Could you please let me know if replacement dongles are available and, if so, how I can order one?Thank you for your help.

I was trying to redeem a gift card with razer gold when  it sent a notification to my old phone number, I switched to another provider around a year ago and do not have that phone  number anymore as it was shutdown. Please help me switch my phone number?

Hola buen dia , hace 1 año compre mi camara razer kiyo la cual solo me duro 1mes a pesar de que solo la usaba 1 o 2 veces por semana 2 o 3 hrs ,solamente se apagó y no volvio a encender,procedi a reclamar la garantia , me brindaron una nueva , ahora con esta si ya tengo varios meses pero el dia de ahora paso casi lo mismo se apago pero abajo del anillo en la parte superior deja una pequeña parte encendida,  y reconoce el dispositivo pero a querer abrirlo,no abre , y brinda el error de dispositivo desconocido y ya no vuelve a leerlo, quisiera saber si tiene algun tipo de solucion ya que ya serian 2 camaras en menos de 1 año que se dañan. porfavor

Two days ago I was playing my game with no problems, but now the thumbstick doesn't work on this computer. However, I can hook it up to a different computer and it still works just fine there. I don't understand why it works on one and not the other. Does anybody have any ideas?

Hello,I’m having serious audio issues with my Razer BlackShark V2 HyperSpeed (RZ04-0496).The headset was working normally a couple of days ago, but the problem suddenly appeared without any hardware changes on my side.Here are the symptoms: The volume sometimes jumps or changes unpredictably. When adjusting the volume with the headset’s volume wheel, the sound can change in character and the low frequencies/bass become noticeably quieter. There is noticeable audio delay, especially during voice calls in Discord and Xbox app. The issue is not limited to one application. Razer Synapse EQ does not seem to affect the sound at all. When THX Spatial Audio / audio enhancements are enabled, the volume issue becomes significantly worse. When THX Spatial Audio / audio enhancements are disabled, the volume jumping stops, but the EQ still does not work. I have already reinstalled the audio device/driver through Windows Device Manager. I have updated the USB HyperSpeed dongle firmwa

My leviathan v2 speakers have been working great for a while now and all of the sudden, stopped working, they turn on and the source light is green, but my pc no longer detects the speakers whatsoever. i also cannot change them to bluetooth to connect my phone to them. i just cannot get anything out of them. i have tried updating the firmware but in order to do this, the device needs to be in bluetooth mode so i cannot update, i have tried reinstalling synapse and restarting my pc but still no luck. i left it a couple of days and suddenly the source light was solid red and pressing the buttons or holding them did nothing, i switched it off at the wall and then back on and im back to them being able to turn on and off but still cannot get them in bluetooth mode or cannot get my pc to recognise them.

So I bought a Razer Kiyo a few years ago, and it has been working fine for the most part. Recently, I bought a new PC and updated the firmware for all of my devices, initially it worked fine, but then I opened razer synapse while calling my friend with my camera on and the camera’s ring light turned on and started flickering before shutting off entirely, then I got a notification saying windows doesn’t recognize the device.Lastly, sometimes when I plug in my camera it says it is on as soon as I plug it in despite nothing being open to have the camera on, this only happens after the flickering issue and usually stops after I wait for a while then plug the camera back into the computer.

Hello, is there any ways to buy or replace the 12 panel button for my Naga v2 pro ? Some button aren’t working now when the mouse is working otherwhise.

Hi! I saw that there was a previous post about this but it was closed and moved to PMs so I’m trying my luck by making a new post.The situations of mine are similar to theirs where my mouse was working fine so far (I’ve owned it since September of last year) and all of a sudden while I was playing a game it disconnects. I’ve tried using other USB ports on my PC and reinstalling the mouse drivers as well as Synapse to no avail. It only works when in contact with certain surfaces, for example, having it on my bedsheets allows the mouse to be detected and usable AS LONG as I keep it on the bedsheet, as soon as I lift it off it disconnects shortly afterwards. It unfortunately doesn’t work at all on my mouse pad. So would the only solution be buying a new mouse?

Hi there! Recently went to Windows 11 and now my keyborad does not light  anymore. All the other function keys work (can play with the volume, with the luminosity etc) but when I clicked on the ones controling the rgb nothing changes. any help please?

I just purchased Blade 16 2024 with GeForce RTX4070 and every time I boot the system up, it takes a very long time to start up and get the laptop running to a normal state. During the Start up process, everything lags really bad from my mouse cursor to typing the keys for password. it takes 2-3 minutes starting up.I had an 2016 razer blade and my old model despite being almost a decade years old boots up faster than my current fresh out the box 2024 razerblade laptop.Is anyone experiencing the same thing? Please help me find this solution!

 Setup:Basilisk V3 X HyperSpeed on macOS (Bluetooth) and Windows (2.4GHz dongle) Synapse 4 on Windows, NO Synapse on MacIssue: Scroll wheel click stopped working at all on MacOS, and generates zero HID events on macOS, which I confirmed with the Terminal commands ioreg -l | grep -i razer, hidutil list, and sudo log stream --predicate 'eventMessage contains "Button"' --info. All other buttons work fine.Reproduction: Mouse middle click worked on Mac yesterday morning. Switched to Windows PC last night after the Synapse update on 5/25 (typo for date in title, but it’s where I assume that Synapse took a hold of the mouse/updated its firmware). I switched back to Mac this morning, and the middle click is dead. Broken over both Bluetooth and the 2.4GHz dongle on Mac, but works fine on Windows 2.4 Ghz. Didn’t test Windows Bluetooth.Already tried:Hardware reset (L + R + scroll click on power-on) Mac restart, update, safe mode Bluetooth module reset + plist delete Re-pairingConclusion: Since it

I just need the usb-c to usb part of it. Pls help🫩🫩 I have this part I just need the top part of it. 

So I can’t find anywhere of how to turn off the controller, can’t find it in the manual, nor in the threads, any help?

Hi,I’m experiencing a strange issue with my wired Razer DeathAdder V3 mouse.After powering on or restarting my PC, Razer Polling Rate Tester shows the mouse running at 125 Hz, even though Synapse 4 is set to 1000 Hz. If I manually set the polling rate to 2000 Hz, the tester shows 250 Hz, and when I set it to 8000 Hz, it actually shows 1000 Hz.Additionally, once it settles at 1000 Hz, pressing the DPI button on the underside of the mouse (for example, switching to 800 DPI) causes the polling rate to drop back down to 125 Hz.After that, it seems to stay at 1000 Hz regardless of which polling rate option I select, as long as I don’t change the DPI setting.At first, I suspected my ASUS Z790-F motherboard’s USB 2.0 ports might be causing the issue, but the same behavior happens when I connect the mouse to a USB 3.1 blue port.I have already updated the mouse firmware to v1.02.00_r1.Has anyone experienced a similar issue or know what could be causing this? The mouse is nearly new and has only

I want to use my Razer BlackShark V2 X headset on my new computer. When I use the serial number to obtain an activation code, I receive a warning stating that the product has already been registered. How can I get a new activation code?

Hello,I’m hoping you can help me with an issue affecting my Razer Kiyo. Unfortunately, the standard support form will not allow me to open a case because the camera is outside its limited warranty period, so I’m reaching out here in hopes of getting in contact with a support representative.My Kiyo recently failed very suddenly during normal use. It began producing an unusual electrical/static-like noise, the ring light became stuck, the small status LED started faintly flickering, and the unit became abnormally hot before becoming completely unresponsive. After leaving it disconnected and allowing it to cool down, it briefly worked again one time, but the same failure immediately returned after slightly adjusting the ring light.I understand that my camera is outside the standard warranty period, however, after researching the issue, I found a significant number of reports from other Razer Kiyo owners describing remarkably similar symptoms and failures, including many reports here on Ra

This was already fixed in 8 JULY 2026 - now it occours again after latest Update:Synapse for Windows - V4.0. [removed by moderator] / Chroma for Windows - V4.0. [removed by moderator] By the way: can I go back or deactivate the automatic Update for Synapse?Thank you

Hi there,As the title says, my Kraken Kitty V2 BT isn’t turning on or charging. The indicator light by the charging port gives a solid green light no matter whether it’s plugged in or not. I’ve held down the button several times and it does not power on, whether plugged in or not.  As far as I can tell it is powered off except for the indicator light, as it will not connect to any of my devices.This first came up while it was in-use, it disconnected from my phone. I originally thought it must have died from low battery, but I haven’t seen a solid green indicator light before.   A few other issues I’ve had recently that I assume are unrelated to the current issue:-I’ve occasionally had issues with charging, I’ve assumed the issue there is with my cables and have tried several new cables when trying to charge the headphones. (Worth noting the issue is not the outlet)-I’ve had some issues with the cloth ear covers coming off the plastic earpieces-The cloth covering the foam at the top of

Hi, I was playing with the controller (Razor Woverine V3 Pro PC) yesterday and then charged it on the PC. When it was fully charged, it logged off the PC and since then the controller won’t turn on. I’ve tried different cables too, but no luck.What can I do now?

I need help I’ve lost my Authenticator App and back up codes so I can’t access my account to make changes to my profile

Hace dias me viene saliendo ese error al encender mi portatil y lo he solucionado en la bios pero aveces me sale y no me deja jugar títulos como call of duty