Razer Support

Hi everyone,I’m having an issue with my Razer Basilisk V3 (wired). The mouse constantly disconnects and reconnects. Sometimes, lights on the mouse flash Red/Pink about once every second.Has anyone else experienced this problem and found a solution? Any advice would be greatly appreciated.Thanks! 

Can't access my old phone number, and without it I can't change my phone number or any account details.I see nowhere to open a ticket about this.Incredibly frustrating as I want to make a purchase, but won’t with incorrect account information.  

Hi,I, unfortunately, created my Razer ID using Sign in with Apple and Apple's Hide My Email feature.Apple Private Relay forwarding is enabled and working. I previously received a couple of Razer emails (they initially ended up in my spam folder), but I no longer receive any new 2-step authentication verification emails.I have:Enabled Apple Private Relay forwarding. Checked both my inbox and spam folder. Requested multiple new verification codes. Waited between requests.The emails don’t arrive anymore, so I'm unable to verify my account.Could someone please help me what to do to verify my email address or if I can reset the email verification/2FA for my account?

I’ve searched all over and seen similar issues but not exact and no resolution. Hoping someone else seen this or knows fix. Any Thoughts?Problem: When I do a forced windows shutdown (shutdown.exe /s /f /t 0) with Synapse App Engine running, the keyboard does not initialize during POST or when Windows starts. I have to unplug the usb and back in to get it to activate. However If I exit the Razer Synapse app then do forced shutdown, the keyboard initializes fine during POST and Windows load.Few work arounds I found:1) Leaving synapse running but using another brand keyboard attached doesn’t have this behavior (did this just as test)2) Shutdown /s /t 0 (not forced) has no issue with Synapse.3) Also doing shutdown using Start > Shutdown has no issues with Synapse running. and KB works find in POST/WIN4) Yes I can stop doing the forced shutdown but I have it as part of script to execute when certain triggers occurs. For now I’ve created script to kill all RazerAppEngine processes before

Hello, I'm having an issue with my Razer BlackShark V2 X where the 7.1 surround sound activation code is showing as "already used." Here are my details: SERIAL ID:(removed for security purposes) PRODUCT NUMBER:RZ04-03240100-R3M1 DATE OF PURCHASE: [2026-07-16] PLACE OF PURCHASE: online store I have not activated this code before. Could someone please check on your end whether this code/serial has already been registered to another account, and help me get it resolved? Thank you! 

I lost the dongle of my blackshark v3 X hyperspeed, is there anything that can be done?

I’m having this issue where on my huntsman mini v3 pro after inactivity it sits on the fast rainbow color changing rgb but then goes back to the green ripple, which also doesn’t register any keys in game, and I also can’t use synapse because I’m on ps5, and all the methods like esc-caps lock-space bar doesn’t reset anything but a year ago the method did work which confuses me because around 2 months in I had this issue and fixed it with esc caps lock and space bar but now it doesn’t work. I’m starting to think that buying this keyboard was pointless and a waste of money because the methods that work for every other keyboard aren’t compatible with this one

My one-year-old white Razer Huntsman V3 Pro TKL keyboard appears to be stuck in what I suspect is a demo mode. This issue appears after starting PC post a power outage, and also occurs when starting my computer from a complete shutdown. I have tested this on two separate desktop PCs with the same result.Immediately out of the box, the keyboard is recognized by Razer Synapse 4/3. I can change the lighting effects, switch profiles, and the volume scroll wheel functions perfectly. However, none of the keys register any input.I have already attempted the following troubleshooting steps to no avail: * Connecting to Multiple PCs: The issue persists across two different computers. * Software Reset: I have tried resetting the keyboard through both Synapse 4 and by installing and using Synapse 3. * Firmware Update: The keyboard is already on the latest firmware version (v1.04.00_r1), so an update was not possible. * Demo Mode Exit Combination: I have tried the standard method of holding down "E

I suddenly started facing this issue. I tried fix posted on the razer thread. But on booting using the pendrive it take me to a blue recovery screen.

WHEN I PRESS THE MUTE BUTTON ON THE HEADPHONES, THE MICROPHONE LEVEL DROPS TO 0, AND WHEN I TRY TO UNMUTE IT, THE VOLUME STAYS STUCK AT 0!!! YOU HAD FIXED THIS ISSUE, BUT YOU’VE BROKEN IT AGAIN WITH A NEW UPDATE!!! AND WEEKS HAVE GONE BY AND YOU STILL HAVEN’T FIXED IT!!!

I bought a new razer black shark v2 x from Malaysia, it came with a card with a QR code and not any activation code. When I tried to register the product online, it says the product is already registered? But I haven't registered the product before, and I don't have any activation code. Help please! 

One of the arms of my Razer Enki X chair has broken,  It is out of warranty by 6 months, but I’d like to consider buying a replacement arm.  Cannot get past the “out of warranty” message on the Razer official support page.  Need help.  Thank you.

Hey All ,I have a Huntsman v2 pro and I want to change the Keycaps to low profile as the standard ones on there are a little high for my liking.  Do Razer make a low profile keycap or is there a 3rd party option that fit ? Or would I have to change out the whole mechanisms ? Sorry I’m new to all this customisation stuff 

I live in a studio apartment and I work/game with a gaming laptop. I have the dongle connected directly to the laptop. When I first started using the headset in January of this year, I could go to the bathroom and it wouldn't disconnect. Now, I can’t even go into my kitchen behind my desk without it sometimes disconnecting. It’ll do it randomly too when I’m just sitting at my desk. I am not sure what could be causing it and I have tried when I’ve seen on Google to fix it but maybe there is something more I could do to fix it?

Yes, I’ve seen the previous post regarding this issue. I’m sad that I don’t see what the F buttons at the top do, and I do see that there is no lights.And yes, I’ve turned off dynamic lighting. The mouse I have is working, but not the keyboard lights.

I would like to know if there’s a way i could buy a new face place for my razer kitsune. that is all thank you.

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Taşınacağımız için kızıma aldığım Razer Enki koltuğu sökmek zorunda kaldım. Ancak, gazlı kaldırma mekanizmasını eğim mekanizmasından çıkaramadım. Resimde gösterildiği gibi sıkışmış durumda. Hiçbir şekilde çıkmıyor.

My Viper V3 Pro SE is slow charging. After 3 hours its only at 85%. Then when I unplug the USB the percentage goes down to 83% fast. I already tried the steps Razer Support says to do if this happens and still nothing change. Plz help.

I’ve had my Razer Nommo V2 Pro Nommo set since 2023 and have enjoyed it since purchase. Recently, as of yesterday, my subwoofer no longer turns on! I don’t have an extra power cable for the subwoofer laying around and can not test if the cable has died as of this moment. I’ve tried direct power to the wall sockets in my room, to my UPS unit(where it has been plugged in since 2023.) It does not turn on no matter what I do!I’ve looked at the other support threads here, and on the Razer subreddit. Was wondering if anyone else has had recent issues with the subwoofer not turning on and if a replacement cable/extra cable has fixed it?  List of things I’ve tried: Tried different power sockets. Uninstalled Razer Synapse 4 non-beta. Reinstalled it. Tried installing Razer Synapse 3 and the Razer Synapse 4 Beta. Nothing. Went back to Synapse 4.  Tried to follow the order of operations for reconnecting the set from start to finish multiple times.  Power cycled 4 times waiting 15 minutes following

Hey all, Just today I received a Basilisk V3, opened it about 15 minutes ago and noticed that normal scrolling on the scroll wheel does not work. Pressing the mouse scroll in, switching to smooth scroll and side scrolling all works but normal scrolling doesn’t - smooth scrolling or not. I have tried:Plugging into a different USB port Closing down Synapse and trying to scroll Updating the mouse firmware Resetting the device via SynapseAll to no effect. My old mouse, a Basilisk V2, scrolls just fine no problem. Any known issues/help? Or am I just returning it? Cheers.

Hello,My Razer Nommo V2 Pro speaker system is defective. The subwoofer powers on, blinks, and connects successfully, but both desktop speakers remain completely dead. There is no Chroma RGB light and no sound from the speakers at all. It seems like the speakers are not getting any power.I have also tried connecting the system to another computer, but it still does not work. I already replaced the batteries in the Control Pod, reconnected the proprietary speaker cable tightly, and power cycled the system. Nothing helped.The website states my serial number is not in the database.Model: Razer Nommo V2 Pro Thank you.

After recent software update mouse is unusable!It is absolutely shocking.Power setting / sleep time is resetting itself to 0 all the time! Changing it doesn’t matter, as it will be back to 0 after few minutes.Connecting mouse via usb cable to PC used to help to be able to change the settings, but now even mouse connected via usb cable disconnects every 0 seconds!!What is happening and when will this be repaired!

Hello,I have a Razer BlackShark V2 X and unfortunately its been picking up audio that i play on my pc through the mic , while using the mute button as well.I am not using the 7.1 surround sound app.Please help with this,Thanks

As the title suggests. I checked out as a guest and made an account shortly after and due to that I cannot check my order status. I used the same email for the guest check out as I did to make my Razer account. Can anybody help me link it?