Razer Support

Hey, all.I feel like I’m losing my mind trying to get into contact with someone from support due to an account issue - not related to ANY of my razer products. TL;DR I don’t have access to the phone number currently linked to my account anymore due to a new phone/phone number. I don’t have any authenticators or backup codes. 😭😭I just want to be able to change my phone number so I can have full access. 

My dongle has recently stopped working and I was wondering if it was possible to receive a replacement. I saw that the official dongles are out of stock on the razer website. Any help would be appreciated. I have the first iteration of the Black shark V2 Pro’s i believe but I am not sure as I bought them in around 2021. 

My Razer Seiren Mini Randomly Stopped Working mid call and Started Showing “Unknown USB Device (Device Descriptor Request Failed)” if anyone could help me fix it that would be great

Hello, Could someone please help tell me the:length of the speaker to subwoofer cable length of the USB C to USB A cableFor the Leviathan V2. It does not say in the instruction manual.Thankyou!

Some Posts and replies are in spanish or other Language. And I wanted to ask of there is a Auto translation Feature on razer Insider.

Hey everyone, I have a pair of Razer Barracuda X Chroma headphones, and unfortunately, both of the USB-C HyperSpeed Wireless dongles have been damaged (you can see the damage in the photo attached below). The headset works fine with Bluetooth, but I really need the 2.4GHz wireless connection for the better speed and range it offers for gaming.I'm having a lot of trouble finding an official replacement dongle. Does anyone know where I can purchase a new, compatible HyperSpeed Wireless USB-C dongle for the Razer Barracuda X Chroma? Are there any third-party sellers (like eBay/Lazada/etc.) that are reputable for these specific parts? Has anyone had success contacting Razer Support for a replacement part for this model? Any advice or links would be hugely appreciated! Thank you all so much!

Hello, I lost my phone and phone number. I can't use biometric, back-up codes, and can't change my step-2 authentication coz it needs passkey. please help. thanks

Hello. My laptop just started swelling up around the mouse tracker. Am I able to get it replaced?  

Perdi meu chip que eu cadastrei na conta, e eu fiz uma recarga de 44 reais e preciso muito usá-lo! Mas ainda tenho meu gmail cadastrado por favor me ajudem

I want to change my account country from US to Global because the US region doesn't support my games.

When trying to register, a message pops up saying that the product is already registered, so I cannot get the 7.1 sound activation code.Please, help!

hi teamMy Basilisk x hyperspeed mouse sensor started to malfunction. I have tried to factory reset, recalibrate, firmware update but the sensor is still not working. purchased via amazon uk 22/11/2023 - invoice nr:204-7606781-4698744.Due to your website states this mouse have a 2 years warranty, could you please advise what is the right process to return the item please?thank you 

Hi, I want to change my old phone number (Removed) to my new phone number (Removed for security purposes)

Hello,Just brought Blackwidow v4 Low profile which ios only suporrted by Synpase 4, not 3. My mice and pad works with v3/ My old Blacwidow works perfect with V3 but just broken after 8 years.While isntalling Synapse4 it`s dowloading a lot of hrs some data (22GB), laptop freezed, low virtual memory error and what, nothing, It simply not wkring for expensive toys. And what now ? Can not use RGB as I wish for a lot of money. Razer support, any fix ?Dariusz.

Bought a new Laptop w Windows 11 and I cannot finalize the Razor Synapse 4 set up. Every time that I try to open the Synapse It asks me to Login and afterwards the downloading begins, but never ends.A couple days ago I tried and it was a lot more confusing because the numbers were big - 14523/235 KB.

I bought Razer barracuda x chroma white edition, the problem I face is the other side person can't hear me during phone and whatsApp calls, please help

I just did a product registration for my Razer BlackShark V3 X Hyperspeed. I got the email from razer confirming that my product registration was succeeded. However, I haven’t received any 7.1 surround sound activavtion code yet. Any help? (This is a repost. A razer support locked my thread and told me to PM. I did but got ghosted >:( .)

I just did a product registration for my Razer BlackShark V3 X Hyperspeed. I got the email from razer confirming that my product registration was succeeded. However, I haven’t received any 7.1 surround sound activavtion code yet. Any help?

How do I change my phone number? The old phone number is no longer active. 

How do I get a new dongle for my headset? 

Hi!  Misplaced my Kaira Pro dongle, would like to order a new one. Thanks!

The title says it all. I have a set of Razer Blackshark V2 Pro headphones and recently started experiencing a strange issue. In wired mode (using the provided cable to connect to the headphone jack), the sound works well in both sides of the headset. No complaints. However, when used in wireless mode (plugging the dongle into the computer), I get no sound out of the right headphone at all. The left headphone and microphone work perfectly, as well as the other features. This remains true across devices and operating systems, as I have tried it both on PC and Linux on several different computers. I encountered this issue before, and it resolved with some debugging, but now that it has come back I'm completely stumped. I followed every recommendation I could find in Razer's debugging help, but to no avail (including updating the firmware of the headphones/dongle, reinstalling the system audio drivers, playing with settings in Razer Synapse, rebooting the device, plugging the dongle into

Images of keyboard and LAYOUT not loading in synapse 4 no mater what i do. Reinstall did help !   

As stated, my blacksharks do not work at all without being plugged into an active charger. The lights that usually indicate that they have battery or are pairing do not turn on no matter how long the power button is held or how many times it is pressed. Even when I do plug them in and turn them on, they show up as off in Synapse 4. Additionally, I can’t find the serial anywhere on the underside of the left earcup. All the text there reads as follows (with the numbers X’d and letters N’d out because they might be important) X-X-XXX-XXNN-NNNNCAN ICES-003(B) / NMB-003(B) IC: NNNNX-XXNNNNNNFCC ID: XXX-XXNNNNNN

Randomly disconnected on me. Wireless features do not work. When plugged in the computer wired everything works however the second you disconnect it light goes off no power, no sound. I can plug into a usbc off wall and power on normally and connects via bluetooth however not dongle. once unplugged lights go off, no power, no sound. did factory reset via app and holding down button while plugged in. fireware and software are up to date. less than a year old. also does not indicate charging anymore, stuck at 70%.