Razer Support

HiI losted my mamba wireless mouse dongle and would like to know if and where can i get a new one? I saw some years ago for sale in the US online store but i cannot find it anymore… 

Hello, I lost the wireless dongle for my Viper V3 Pro and am trying to get a replacement.From what I’ve read the Viper V3 Pro requires its dedicated dongle and others won’t work.Could you please check if one is available for purchase? I can provide my purchase receipt and mouse serial number or other necessary details. Thanks in advance.

Why is my code 17?

Need to buy a replacement for deathadder v3 hyperspeed dongle

Hello Razer Team,I am creating this thread because your official online support portal is stuck in an automated loop and will not let me submit a case.I have a critical hardware emergency. My original battery expanded, and the replacement aftermarket battery I purchased catastrophically failed/exploded. I am located in Greece and urgently need to purchase a 100% genuine factory OEM replacement battery directly from Razer via an out-of-warranty DIY invoice.My exact system and part details are:Laptop Model: RZ09-0328 Product No: RZ09-03287EM2 Serial Number: BY2028M03702116 Required Battery Model: RC30-0328 (15.4V, 65Wh, 4221mAh) Could a Razer Support staff member please reach out to me via Direct Message (DM) to collect my contact information, generate a payment link, and ship the authentic part to Greece? Best regardsPanagiotis AvgoustatosTechnical SuperintendentAthens , GreeceMob: +30 693 6108504 workMob: +30 697 4416996 privateE-mail: pavgoustatos@hotmail.com

Hello,I am experiencing an issue with my keyboard. When I open Razer Synapse, I get a message stating, "This device has been marked as stolen."I purchased this keyboard second-hand over 3 years ago (possibly even more than 5 years ago). Here is the serial number:S/N: I02121F56600174Could you please help me resolve this issue? Best regards,Nikita

Razer Blade 16 (2023) RZ09-0483 / SO690. Current BIOS 2.02. Official SO690_BIOSv0205.exe detects 2.02 → 2.05, starts normally and reboots, but the flash does not occur and the system returns to Windows still on BIOS 2.02. Windows Hello, BitLocker/device encryption, Secure Boot and Core Isolation protections have been disabled during testing. Please provide the supported recovery/manual BIOS flashing procedure or an updated updater.

I completed my profile but din’t reseve my promo code

I keep trying to update the firmware on the blackshark v3 pro headset but it just doesn’t work. It keeps timing out during the reset. The dongle updated successfully first try.Im trying to do this because the headset was bugging out, going all robotic or just straight up not sending audio anymore (required power off and on again) randomly. I was hoping a firmware update would help, but i can’t even do that. and now after updating the dongle and the headset not updating i cant get any audio using wireless. i can only get wired audio

I want Reset 2FA and Change to a new mobile number because Lost Access to old mobile number. I just Reload my balance. But when I wanted to use it, it asked for 2FA sent to my old number. So now I can't use that balance because of the 2FA requirement. I forgot that using it requires 2FA, since it's been a while.

Hello Razer Support,I am experiencing an issue with my Razer Iskur chair (Model No.: RZ38-0277) [*removed by moderator]. Over time, the seat base has tilted downwards on the right-hand side by itself.The seat is now noticeably uneven, with the right side sitting lower than the left side. I did not intentionally adjust or modify anything that could have caused this. The problem appeared on its own during normal use.This makes the seating position uncomfortable and gives the feeling of constantly sitting at an angle.Could you please advise what might be causing this issue and whether a component of the chair, such as the seat base or tilt mechanism, may be defective?I can provide photos or videos showing the uneven position of the seat if required.Unfortunately, I purchased the chair second-hand from a private seller and I understand that it is no longer covered by warranty. However, I would be more than willing to purchase and replace any defective component myself if the required spare

I can’t buy a Saudi PlayStation Store card. It shows as unavailable. I’ve tried for 3 days. Please check. Screenshot attached.  

I have a Razer Blade Advanced 2022 with an RTX 3080 Ti and an i7 12800 HX. Besides the temperature and bottleneck issues it's experiencing, I've always used it outdoors with a Power Deliver charger with 100W, but in a few weeks ago the notebook It started shutting down even when the battery was charged, and it doesn't turn off when I plug it into the 100W charger.It only turns on when I plug it into the original power source. If anyone knows how to solve this and the temperature problem, I would be eternally grateful.

Dear Support, since the last update from Win 11 the key 20 is not working anymore.In the Synapse i can see below all keys on Tartarus : This assignment requires Razer Synapse.But I am in Razer Synapse….. But all keys are still working exept key 20.I assigned SPACE to key 20. But with other assignments, problem on key 20 is still the same.It is NOT a Hardware defect! I deinstalled already Synapse and installed it again, but the problem is still the same. So the question iswhy does the message appears? How to reactivate key 20Regards, Markus  

Hi,I would like to know how long is the warranty for Razer Blackwidow V4 Pro Yellow switch Keyboard, purchased in JB-HiFi AustraliaKind Regards 

I activated my code one year ago and it was working without any problems. Now 7.1 sound stopped working and after I reinstalled razer sound application they are saying that I never activated any code. I don't have my box or code anymore because as I said it was one year ago when I bought headphones from the store and activated the code. I have Blackshark V2 headphones.. Pls help

Hello Razer Support Team,I live in Turkey and recently purchased a Razer BlackShark V3 X headset. I did not receive a THX Spatial Audio activation code inside the box.Furthermore, purchasing the THX Spatial Audio software directly is not supported/available in my region (Turkey). Therefore, I am unable to obtain a license on my own.Could you please assist me in providing an activation code for my registered device? I can provide my proof of purchase (invoice) and the product serial number upon request.Thank you for your assistance.Best regards,

Hello, recently around february i bought a razor viper v3 pro and ever since then the battery stays at 0 for a long period of time, then goes to 73 and then 93 . when i unplug it to use it the battery lasts only for a good 10-20 minutes before it dies. i do not know what is causing this issue. if anyone has or had the same problem please give suggestions.

Assistance Required: Activation Issue for Razer BlackShark V2 with USB Sound CardHi Razer Support Team,I am writing to request assistance with activating the 7.1 Surround Sound / THX Spatial Audio for my Razer BlackShark V2 headset with USB Dongle.Here are the details of my situation: When I first plugged in the USB dongle, Windows recognized it, but the software installation was interrupted. I later manually downloaded the software from the official Razer website and installed the 7.1 Surround Sound app. The application is now asking for a 20-character activation code. However, I did not receive any activation code via email upon product registration, and the connected USB dongle is not automatically activating the license/features as expected. Here are my product details for verification: Serial Number (S/N): 862423D13202136 Model Number (M/N): RZ04-03230100-R3M1 Could you please verify my registration and assist me in activating the software features or issue a 20-character ac

Hello, I am a user of Razer Naga Pro RZ01-03420100. I have started experiencing an issue with double-clicking on the scroll wheel button. How can I resolve this problem?

I have had this controller for 2 months now and it suddenly stopped staying connected to my pc. I have tried different cables in different ports on my pc with no success. Wireless dongle also does not stay connected. It works for less than a minute, at most. I have never been rough with this controller. What could possibly be causing this?

I try to Purchase but upon checkout there a warning that my location is not suitable for my Purchase so i try to open it with my friend in the Philippine and still the same Warning. How can i fix it?

I brought the keyboard last year in June, is it  not2 years warranty? Says my product is not register. I register my product and even uploaded the proof of purchase. The AI bot keep going round and round. How do I file a claim?

Hi Razer Support,I have unfortunately lost the original HyperPolling wireless dongle for my Razer Viper V3 Pro.I understand that this specific mouse requires its own dedicated original receiver and does not pair with the standard standalone HyperPolling dongles sold in retail stores.Could you please assist me in getting or purchasing a replacement wireless dongle for my mouse? Here are the details of my device:Product Name: Razer Viper V3 ProPlease let me know how we can proceed with the replacement and what the next steps are.Best regards,

I got the keyboard yesterday, and it is mostly fine, but every once in a while an input will be greatly delayed. Firmware is updated, Synapse being on or off does not make any difference, and no matter what actuation settings I use, the problem persists.