Razer Support

Synapse 4 does not recognize the Windows default audio device. In Windows settings and Control Panel, the correct headset, BlackShark V2 Pro (old one), is selected, but Synapse 4 constantly asks for the headset to be set as the default. This causes none of the headset settings to work—no THX, no mic, volume, or EQ. All required software, like the THX module and APO, is installed.Several reinstalls, restarts, etc., did not help.Everything works in Synapse 3.PS: Running the latest ver of the app and Windows 11 latest up-to-date. 

I purchased a new BlackShark V2 Pro in December which I use for work primarily as the quality and comfort in gaming headsets are generally better than ear-buds or office over-ears. I went to put them last week and the plastic connector that connects the headband to the ear-piece snapped leaving multiple sharp pieces of plastic and debris. One piece fell into the ear-piece and when I went to take the headset off it caught my head and sliced me up pretty good. I say all this to give a full picture, I reach out to Razer and calmly explain the situation and ask for some immediacy in resolution because I need to use this for work. I advised them I don’t care about the injury because mistakes happen and I didn’t think it necessary to have a hospital visit as they requested for something this small (in hindsight I should have then maybe this post wouldn’t have happened and I could file for damages). I don’t keep a spare sitting around that I can just plug+play (Work PC is heavily monitored an

I have a Samsung galaxy fold 7. And not detecta the kishi V2.This kishi is detected perfect in other galaxy Phone, like fold4 or s20fe. But not in fold7.  Any solution?? 

I recently bought a razar hammerhead true wirless Pro that doesn't work. I just don't understand this is the second Razer earphone that doesn't work. Razer has a problem with all devices, to be honest, the razer blade 14 2022 laptop also has a problem that cannot be fixed. one earphone was said to be defective from the factory, which the seller did not want to fix or refund the money. Then I bought some other headphones, it doesn't work either. 

I am reaching out to request your assistance regarding an issue I have encountered with my Razer Viper 8kHz mouse, which I purchased from Media Markt on October 4th, 2023, with order number 35143687.Recently, the device began experiencing connection issues. To resolve the problem, I submitted the product under warranty to the Media Markt store located at Metropol AVM in Ataşehir, Istanbul. After the repair process, I was informed upon collection that the device could not be repaired. I was then offered two options: a refund based on the original purchase price or the option to choose a new product for the same amount.However, these options do not fairly address my situation. Since the time of purchase, the product’s value has changed significantly. I would therefore like to request either a replacement of the same product based on its current market price or a refund calculated according to today’s price.Otherwise, I would face a considerable financial loss, which I find unacceptable.

Hello, I purchased the Razer BlackShark V2 Pro 2024 model a few months ago. However, when I try to activate the 7.1 surround sound feature, I can't access the activation code required for the application. I entered my serial number on the website, but the code it provided was still incomplete.

Dear Razer support team , i have problem here. my old phone number is not longer used, because i went back to my own country. So I want to change something on my account but OTP send to the old number. Please help me change to new phone number. I need your help Razer teams. Thank you  

Hi!I’ve lost the dongle on my razer wolverine v2 pro, and am no longer able to use it wirelessly. Is there any way I can buy a new dongle? I’ve looked online and I can only find replacement dongles for mice and keyboards.

I need to get in contact with Razer customer support since the laptop and cooling pad I ordered are being held by customs, and they need more info about the package before delivering it. Does anyone know the email address or the best way to get in contact with them?

Tenho um fone HammerHead que parou de funcionar de um lado. Não consigo colocar ele para funcionar. Preciso de uma autorizada para levar. Teria alguma no Rio de Janeiro?

Hi i just got my CA$30 Reward i want use it for deathadder v4 pro , but when i add the code in promo , is say Sorry, this promo could not be applied.

Hey, could somebody tell me if the Razer Kraken Kitty V2 (Hello Kitty edition) work on PS5? That’s the headset with a normal usb-a and I cannot find something helpful until now. I just want to make sure if this will work or not. I won’t use any adapter, I just want to plug it right into the front usb port of the PS5. I hope that somebody can give me a quick answer about this. And if somebody uses the same headset on ps5, are there any things I have to know about this? Thanks for your answers :)

Hello, I am looking to replace the base plate and cylinder for my chair as it has cracked at the weld. Is that a possibility? Thank you!

Hello my keyboard is not detected in synapse 2 even though on synapse 4 it is detected and tells me to install 2. The backlights have turned themselves off, that’s why im trying to use synapse to fix this issue but it does not get detected. I also tried the chroma software but that didn’t work.

Pls help me with my card I bought it yesterday but it was over scratched 

I want to know if it is still valid if you buy something from Razer do you still get something on pubg or not?

Experienced odd behavior in the above captioned UEFI/BIOS where the mouse just freezes; yet works fine in Windows 11. I plugged in my old Basilisk and I could navigate the UEFI/BIOS perfectly. Is there a firmware update for this problem, as the rest of the software appears to work fine in Windows. I plan to install Debian “Trixie” on a separate boot drive so would like to get this sorted at some stage…   :)CheersHans

Hi ladsCan I setup Wolverine V3 pro to use only wired connection and bypass battery charging to not recharge every time when is connected?

I downloaded the latest version of synapse this morning.  Now, after only a few scrolls up and down it goes into scroll lock.  I really do not like that function and cannot see a way of removing it.  Any ideas?

This is my fourth year with the Iskur, and my chair is now wobbling front, back, left, and right. Is there any option for a fix? The warranty has expired, but it's an expensive chair to have this level of break so soon. 

When using discord on my Razer Kraken V4 device, I select the audio output as Razer Kraken V4 - Chat, I select the main sound of the system and the games as Razer Kraken V4 - Game, sometimes the whole sound goes completely, sometimes it goes for 10 15 20 seconds, sometimes it goes and instatntly comes back. I tried everthing like unistalling synapse , unistalling thx drivers , install synapse 3 , synapse 4 . I cant find any solution. I dont know its about software issue or hardware . Its only happening use seperate device , If I choose Razer Kraken V4 on both windows and discord there is no issue.

I have a Basilisk X Hyperspeed the warranty ended like 3 years ago. It fell on the floor and now thew right click only works sometimes. i live in mexico is there a place where i can send it for repair? 

The worst service I have had for a week and I have been posting about this problem but no one wants to help. They just answer by sending me the serial number and when I send them everything they ask me to solve this problem they do not respond. This is the last message I will write and if no one helps me I will sell this dirty headset

when I charge my razer viper ultimate(doesnt matter if with cable or with the dock) the battery % slowly goes down instead of going up, then after I unplug it charging the battery % slowly goes up for example I unplugged it 10 minutes ago from charging and it was at 2% now its at 6% how can I fix this?

Hello Razer Support, I hope you're doing well. I'm reaching out to request assistance in purchasing a replacement P1 to P2 audio cable (3.5mm) for my Razer Kraken Mobile headset. I'm located in Brazil and have had difficulty finding the correct cable locally. Could you please guide me on how I can purchase this specific cable, or if there’s an official reseller or store that ships to Brazil? Thank you in advance for your support. Best regards.