Razer Support

Multiple keys stopped working a few days ago for me. I did a hard reset, cleaned out debris, and reinstalled drivers. Sometimes the key DOES work randomly at moments and when that happens the rest of the keys work as well for a short moment before going back to being unresponsive. I love this keyboard and hadn’t had a problem with it for awhile and kept it in good condition I just hope there is a fix or another problem I hadn’t done yet to resolve this issue.

My razer huntsman mini V3 pro stopped working completely after a week i didnt use it. We i came back home from my vacation it started a first time but then, when i logged in a game it turned off completely and i’ve done every procedures suggested by the support pages.Let me know what to do.Thanks, Mattia

I don't have an activation code. It hasn't arrived in my email. Is there a problem with my product? I downloaded synaps 4 and I can't set up my headphones. This part was there before but it's not there anymore. 

So my Razer Blade 2022 was working fine, went to dinner and came back and the screen was dark and it appeared to power off while I was gone.  Figured it had just done an update or something and tried to turn it back on.  Nothing would work, did all the recommended steps here on the forum and in the support pages.  Opened a support ticket, redid all of the steps requested and it was determined to RMA the device.  Sent the laptop in to get checked out and the response just came back that it is a dead motherboard that needs to be replaced.  Total cost to diagnose and fix the laptop...~$1800.00!!  For a laptop I payed $2100, direct from Razer, in July 2023.  After further research both in these forums and on the internet in general, this is a known problem with the 2022 and 20223 blade 14’s.   So Razer has a motherboard that they know is faulty, that they installed in these laptops, and then when you send it back to them to repair they want to charge you 80% of the cost of

Just that, I saw that you need to be normal rank to be able to access the monthly silver draw, but I haven't found the parameters to rank up, so I would appreciate the help :)

I have the razor blackwidow v4 and sometimes my keys will only working if you hit them from a certain way I took the key cap off and blew on the switch and it seemed to fix it? But I don't have any idea how long 

I want to buy a razer blade 16 2025 rtx 5070 TI in France, but I can’t do an order on the Razer France online website. I tried to find a razer blade on amazon.de, amazon.be, and amazon.uk, but I can’t do an order to send to France. So I don’t have the option to buy a Razer Blade 16 in France?

Por favor ayudame para pagar una tarjeta gold Razer para Venezuela cancelando con Tranferencia  bancaria 

Hello,Recently some keys (random) are double typing, which is very frustrating.I already did a firmware update, reset my keyboard to the default settings, check Windows keyboard settings, cleaned the keyboard.Nothing seems to work.Is there any solution to fix this? Thank you in advance. 

If I lock my screen with WINKY+L my BlackWidow V4 keyboard is disabled and cannot log back in. I can sometimes type just one letter of password and then keyboard is totally unresponsive. I can use the On Screen keyboard, or plug in another keyboard in to complete password in order to log back in. Also while in the lock screen the RBG color changes (I use a static color) which  seems to indicate a software issue with Synapse. Also noteworthy just upgraded to Windows 11 Pro from Windows 10. 

Hi,so I bought two Razer Blades Pro 17 (2019) years ago and put both of the default ssds  (both are LITE-ON technology corp. CA3-8D512 S) into one of them. Updated this one to Windows 11 about two years ago. About 3 weeks ago the secondary drive (just data, not the windows drive) disappeared from windows and BIOS. At the same time there emerged rumours that a Windows 11 security update led to disappearing ssds from windows. Coincidence?, I don´t think so.In most cases the ssd seems to reappear unharmed after a complete shutdown including complete power cycle. I tried that, even with disconnecting the battery. Not working in my case, completely gone, doesnt work in the other razer blade or an external ssd casing via USB-C either.Latest news says, the ssd loss is caused through old firmware on the ssd (controller?). I couldn´t find new firmware updates for the LITE-ON technology corp. CA3-8D512 S though, will this be provided by Razer?I am afraid that the maind

Hello friends, I bought a Razer Blackshark V2 X today, but I need to enter the product number and serial number to get the activation code, but every time I enter the product number, it says it is invalid. What should I do? I wrote all the letters correctly, but I still have the same problem. I would appreciate it if you could help me.this is not my native language btw pls help me razer 

There was an unexpected error when getting OTP. no matter what I do, I cannot proceed to send OTP

Hello Razer Support,I recently purchased a Razer BlackShark V2 X headset, but when I try to register it to my Razer ID account, I receive an error message saying that the product has already been registered.Here are the details: Product: Razer BlackShark V2 X I am the legitimate owner of this product and would like to register it under my account. Could you please help me resolve this issue and release the serial number so I can complete the registration?Thank you very much for your assistance.Best regards,Hafez

My payment failed not credit in my wallet.  If possible kindly refund this is amount. I below mentioned my UPI address(Removed email fot security purposes) and my UPI number (removed). If possible kindly attach with my complain. If possible to be send YALLA LUDO gift card USD.. Thank you  

اشتريت بطاقة من لايك كارد ل رايزر الذهبية  وتم إرسال رقم البطاقة فقط بالخطا بدون اي معلومات أخرى  وعندما أردت شحنها  تم اخباري انه تم استردادها

So I was playing my game and drop my mouse on the floor and the wheel on my mouse stop locking in place so now when I spin the wheel it just keep spinning with no sound 

Hello razer officials, I bought the RAZER Blackshark V2 X Wired Headset Black - Rz04-03240100-r3m1. I received it but I did not receive the activation code. Could you please help me? I checked my e-mail but nothing came to my e-mails. I would appreciate it if you could get back to me as soon as possible. 

7.1 YAPAMIYORUM  KOD ALMAK İSTİYORUM AMA   KULAKLIK UYGUN DEĞİL DİYOR Bİ  YARDIMCI   OLABİLİRMİSİNİZ

Hi everyone,I’m running into a frustrating issue with Razer Synapse after the latest update. My Razer BlackWidow V3 keyboard and DeathAdder V2 mouse are no longer being detected. They were working fine before, but now Synapse either loads with no devices showing or freezes during startup.I’ve already tried reinstalling Synapse, unplugging/reconnecting devices, updating Windows drivers, and even running Synapse as administrator, but nothing seems to fix it. The devices themselves still function as basic peripherals (typing and clicking works), but I can’t customize lighting or macros anymore.Has anyone else experienced this problem recently? Could it be a conflict with Windows updates, or is there some workaround I’m missing? Any guidance would be appreciated.Thanks!

My Razer Gold account was temporarily blocked. How long will I have to wait? I was making a purchase and it asked me to add my phone number. Now my account is temporarily blocked. Best  

when i bought my razer headset i tried to use the serial number to get the 7.1 surround sound but it said that the device was already registered. If someone could help that would be great!

Know someone Razer Blade 18 (2025)  might be compatible with DDR5 CSO-DIMM RAM?"*

Hi guys, I just noticed my V3 still has this problem with periodically loosing connection.Suddenly in the game it stops working, the it blinks 2x green, and I get connection again. Sometimes its 1second without connection, sometetimes its 3-5 seconds without connections.I already contacted Razer support and got my “old” V3 replaced by a new one.Now this new one has the same error. It is really annoying, and im not the only one.According to reddit / internet alot of people do have this problem.I already changed dongle sides on my Laptop (switched from right side usb to left side usb) to counteract any signals from the internal W-Lan.Already changed batteries.Already updated firmware.Already have my dongle near to my screen.Already tried different sort of batteries.Already have the newest Synapes.Already tried the older Synapse.Already tried frequently resetting / restarting

Hello Razer Support Team,I am reaching out because I own a Razer BlackShark V2 HyperSpeed (RZ04-0496) headset, but unfortunately it arrived without the USB wireless dongle. Since this dongle is essential for using the 2.4 GHz Hyperspeed connection, I would like to request information on how I can purchase an official replacement.I live in Brazil, so I would also appreciate guidance on whether it is possible to order the dongle directly through Razer Support, or if there are authorized channels where I can buy it from.Here are my product details: Model: Razer BlackShark V2 HyperSpeed Product Number (if needed): HN2434D31600246 Could you please let me know the next steps to acquire a compatible dongle?Thank you very much for your support.Best regards,