Razer Support

I own a Razer DeathAdder 3.5G (Model No: RZ01-0015). Unfortunately, Synapse 3 does not support this mouse—only Synapse 2 does. However, Synapse 2 requires an account login every time it's used, even though it’s already reached its final version and is no longer officially supported. Why didn’t Razer remove the mandatory account login requirement in the last release of Synapse 2?Even worse, Synapse 2 can’t even control basic features like toggling the lighting on the DeathAdder 3.5G anymore. It feels like Razer has completely abandoned its long-time users who still rely on older but perfectly functional hardware.

Hello, I purchased the Razer Enki chair in March 2022 and is no under warranty. The base  (Asteriks shaped base that holds wheels) broke and i was hoping to purchase a replacement. The chair is in great condition and i would hate to have to purchase a new chair over this. Please advise if there is anything i can do. 

numara değişikliği yüzünden iki adımlı doğrulamayı kapatamkyorum ve yükleme veya çekim yapamıyorum yedek kodlarımı da not almadığım için kullanamıyorum

I encountered the same problem which is already registered product , i cant get my activation code on surround sound 

My surround sound key just lost , can i have it back through email since my key already lost , i want to registered it into my new pc  

EN: Access to the server is not possible. The service is disabled. Checkwhen installing Razer Synapse 4.What should I do?RU: Доступ к серверу невозможен. Услуга отключена. Проверьепри установке Razer Synpase 4.Что делать?

I can't access my 2nd step verification app please help

Hoy compré unos audifonos Blacksark V2 PRO resulta que la cuenta que el correo que tenia vinculado a Facebook lo perdí y no sabia que llegaría allí el código de activación. No reclame el codigo ya que no tengo acceso a ese correo. Sin embargo pude crearme una cuenta nueva y registrar nuevamente mis audífonos nuevos. Sin embargo no me llega ningún código de activación para sonido 7.1 porfavor necesito ayuda me costaron mucho ;(

I’m attempting to pair my DAv3 to a new hyperspeed dongle, the utility recognizes the dongle but does not recognize the mouse. Synapse and other razer software detects the mouse accurately however.

My partner got me this mic about 6 months ago. Recently it hasn't been working well and will turn of momentarily if bump or move it and occasionally I will have to unplug it and plug it back it. Yesterday it stopped working completely the light wont turn on and its not being recognised by my mac. What could be causing this issue ?

I recently purchased the Razer Kraken V4 Pro, but the haptic feedback  does not work at all on my unit.I previously owned the Kraken V3, and the haptics worked flawlessly, so I am familiar with how the feature should behave.On the V4 Pro I feel no vibration or haptic feedback whatsoever, regardless of the content being played.Troubleshooting already attempted: Installed the latest Razer Synapse 4 Updated firmware and checked for updates Enabled Haptic Intensity in Synapse Tested both Sensa HD mode and Audio-to-Haptics Confirmed audio is playing at sufficient volume Ran the Razer Device Detection Troubleshoot Tool Restarted Synapse and my PC Reconnected the headset and tested different USB ports Tried multiple games and media sources even my PS5 None of these steps made any difference. Additional details: Windows PC Synapse 4 installed Device is detected correctly All audio functions work normally Only the haptics feature is not functioning Has anyone experienced

Please help me remove my 2 step authentication code 

Please help me!! I bought a Razer Kaira Pro, I switched to PC but the sound quality is awful, is there a compatible dongle?

I purchased a refurbished Kraken V3. I’m working with an iMac OSMontery version 12.7.6. I can get sound on certain programs (eg Audacity) but not others (eg Youtube). And I can’t get any sound out of the microphone. Any suggestions?

Hello,  I am in need of a replacement dongle for my Ultimate Razer Viper gaming mouse. The model number is RC30-030501. 

bought Razer blackshark v2 x headphones, I wanted to register the product, I filled everything in correctly. It says that the product is already registered, even though I bought new ones, and when I try to activate the 7.1 Surround Sound Code, it says that I need to register the device 

TLDR: BIOS update from 1.04 to 1.06 for the Razer Blade 18 (2024) with RTX 4090 initially appears to complete successfully but after reboot the BIOS version is still stuck on 1.04 so it seems the update is doing nothing while also not giving any errors. If anyone has any idea of how to fix this, help would be greatly appreciated 😅 MORE DETAILS/LONG VERSION:After trying multiple trouble shooting steps such as disabling windows hello, disabling microsoft vulnerable driver blocklist, memory integrity, and driver signature enforcement (via advanced startup), as well as updating intel management engine drivers, the bios update from 1.04 to 1.06 for the Razer Blade 18 (2024) with RTX 4090 still refuses to do anything. I run the installer as adminstrator and wait for the loading bar to finish, it then automatically restarts my laptop and then when I reboot again to enter bios, the bios still says it is on version 1.04.  Anyone have any ideas of how to resolve this so that I can update the bi

Hello dears, please help me to buy a Razer Iskur base plate replacement, my chair is wobbling back and forth side to side, and it's killing my back. Mine it's out of warranty for about 2 years. 

Hello, I recently bought new Zarer headphones and entered the activation code for 7.1 surround sound, but I accidentally connected the 7.1 feature to another device. How can I fix this? Thank you in advance for your help.

Hi, I need my 2FA to be disabled as i no longer have access to it.Let me know what information is required.Thanks!MegaWoTHD

I got my chair back in 2022 and everything is still in good condition except that the leather on the seat is all cracked up. I’m wondering what my options are to replace the seat since it seems like a waste to throw out an otherwise good chair. Thanks!

I have tried Uninstaller synapse 4 and drivers and then reinstalling. Also I have tried updating firmware. Still sound only 1 ear.  

Hello, I registered my product (Kraken v4) to obtain the 7.1 sound activation code, but I haven't received the code. 

Could you please clarify:  Whether the NZ$15 newsletter discount is available in New Zealand Why New Zealand is not listed in the signup form despite the offer being shown in NZD What the Easter promo code is supposed to provide, as there is no visible discount or item added

Could you please clarify:  Whether the NZ$15 newsletter discount is available in New Zealand Why New Zealand is not listed in the signup form despite the offer being shown in NZD What the Easter promo code is supposed to provide, as there is no visible discount or item added