Need to unplug and replug my dongle when starting windows for Barracuda X to connect | Razer Insider

Need to unplug and replug my dongle when starting windows for Barracuda X to connect

  • 19 December 2022
  • 38 replies
  • 3198 views
N
Userlevel 1
Hi, new here, just started using razer products, I just bought a razer barracuda X headset, with wireless and bluetooth support. I'm using it for PC with the wireless dongle. All is well, but when I turn on my pc or restart windows and power up the headset, it just won't connect, tries the wireless and then the bluetooth pairing. The only thing I need to do is just unplug and replug the dongle; it's not that much of a deal, but is this supose to happen do I need a driver or software for fixing this? My windows version si 10 19045.2364 build. Does anyone have a solution for this, would be much appreciated! Thank you and have a good day!

38 Replies

bestpulseFreshAir143

I have one solution, intead of using Razer dongle you can use bluetooth adapter and connect through bluetooth.

Works for me in win11

Interesting…   does that works exactly the same, with Synapse recognizing the headset and allowing you to set options, THX Spatial sound, etc ?

idk im not using razer synapse

kevinbracke

I’ve RMA’d several barracuda X and pro for other reasons but they all have this issue. 

There is no real fix apart from yanking and reseating the dongle. 

 

Frankly, if you want a good experience (except for the unboxing, which is fun) you shouldn’t buy Razer. 

 

I’ve been a fanboy because i love their MMO/MOBA mouse lineup. These work fine though they break after 2-ish years. Had some money to spend, so I bought a load of Razer peripherals and a chair(1000+ euros). The only thing I’ve never had any issues with, is the chair. The rest will break, not work out of the box or just be an unpleasant experience. 

 

At least that’s how it’s been for me. Credit to the RMA tho, they will try to help and without a lot of fuss replace your product (most of the time, 1 time it took me over 3 months) but yeah, that’s my 2 cents coming from my personal experience. NEVER will I buy anything other than the mice ever again. EVER.

kevinbracke

I have one solution, intead of using Razer dongle you can use bluetooth adapter and connect through bluetooth.

Works for me in win11

If you game, you will want the dongle instead of BT

futureDeepVioletauto272

Hello 

Hazem
Will131

Hey all. I’m sure it’s not the same for everyone, but I suspect that this setting could be part of the problem for some (see screenshot, this properties window is from the device manager, for me, under “Human Interface Devices” → Razer Firefly V2).
I just recently built a new PC with a new install of Win11 Home 22H2 ( around 8/2023), (I didn’t have this issue on my previous pc with the same devices). I’m having this issue with both my Firefly V2 (Mousepad) and the Kraken V3 Pro. 

 

Much like the thread title, every time I shutdown and or restart, I have to unplug and re-plug the USB Dongle for the headset and the usb cable for the mousepad, and then they auto connect and work right away. If this power management setting is the issue, it kind of makes sense; it sleeps the device but doesn’t wake it properly; and then unplugging, re-plugging reestablishes the connection.  

 

*I was able to fix this issue for my mousepad by changing the setting I highlighted.

****I had to track down which item in device manager was the proper device for the Kraken V3 using a third-party tool. It’s just labeled as “USB Composite Device” and there’s a bunch labeled that. There’s no power management setting for this one so I’m not sure how else to check if that’s enabled for this. Or maybe because it’s not labeled as Razer Kraken, that means there’s an issue with the driver, even though I’ve tried reinstalling it.

 

I’ll keep fighting the good fight and share if I make progress any progress!

 

Also Razer support is upsetting, it seems if it’s out of warranty they don’t provide any kind of support nowadays. Never used to be that way in my experience. I personally have been exclusively using razer for both work and home and it’s just a bummer to see that level of service. Thanks for reading!

kevinbracke

*I was able to fix this issue for my mousepad by changing the setting I highlighted.

****I had to track down which item in device manager was the proper device for the Kraken V3 using a third-party tool. It’s just labeled as “USB Composite Device” and there’s a bunch labeled that. There’s no power management setting for this one so I’m not sure how else to check if that’s enabled for this. Or maybe because it’s not labeled as Razer Kraken, that means there’s an issue with the driver, even though I’ve tried reinstalling it.

 

Can u share what third party tool u used?

Will131

Hey definitely, it's called USB Device Tree Viewer. I'll share the link I grabbed it from. It's pretty cool, after running it, it showed me the name of the headset and exactly which usb device pid it was. Then you just need to double click each unnamed USB device in device manager and check, I believe under events tab and it will tell you the PID of it.

*PS this site has those sketchy ads that say "download" so make sure you click the right one towards the top. The second link is has the official github link but I went lazy and grabbed a zip from the first one hah. I hope this helps! I was able to at least identify which unnamed device it was in the device manager, which is a good start

https://m.majorgeeks.com/mg/getmirror/usb_device_tree_viewer,1.html

 

https://www.uwe-sieber.de/usbtreeview_e.html

U

I’ve RMA’d several barracuda X and pro for other reasons but they all have this issue. 

There is no real fix apart from yanking and reseating the dongle. 

 

Frankly, if you want a good experience (except for the unboxing, which is fun) you shouldn’t buy Razer. 

 

I’ve been a fanboy because i love their MMO/MOBA mouse lineup. These work fine though they break after 2-ish years. Had some money to spend, so I bought a load of Razer peripherals and a chair(1000+ euros). The only thing I’ve never had any issues with, is the chair. The rest will break, not work out of the box or just be an unpleasant experience. 

 

At least that’s how it’s been for me. Credit to the RMA tho, they will try to help and without a lot of fuss replace your product (most of the time, 1 time it took me over 3 months) but yeah, that’s my 2 cents coming from my personal experience. NEVER will I buy anything other than the mice ever again. EVER.

agreed, not to mention the damn bloatware - except for the deathadder 2 wich i could go for over and over again only wish i don’t need to get that fucking bloatware (again) to set dpi, thank god you can save it into the mouse and delete it afterward, trash always wrecks my system in the end tho

M

try updating the firmware i have been having the issue and am giving this a try….see what happens.

N

So, im was having the same issue and i think its the usb c on my pc, i tried with the adapter to a regular usb and it works perfect

kevinbracke

So, im was having the same issue and i think its the usb c on my pc, i tried with the adapter to a regular usb and it works perfect

I’m glad for you. Doesn’t work for me though. still happens. 

K

Just bought a Barracuda X (2022) yesterday - wish I had seen this post earlier!
Same problem as with everyone - after Every REBOOT, Win11 either fails to detect the dongle (does not show up in Device Manager), or the dongle-headset link doesn’t work (dongle detected in Sound Settings but headset cannot connect on Green Hyperspeed Wireless) - this occurs after rebooting - every reboot.

Only way is to unplug and plug in the dongle again - which is a serious no-go (why should I have to do this - the product ought to work after a REBOOT).

 

BTW, I have replicated this same problem on my gaming PC as well as my work laptop (i.e., 2 separate hardware) - so no excuse of ‘do update driver/reinstall driver/windows update/reboot’ lies (I’ve been in tech support, we all know the BS); both machines fully patched/windows update run today.

 

I will look into returning since it looks like Razer doesn’t care to acknowledge or fix this after so many months and so many users having the same single issue.  I didn’t buy a “work once only - so long as you never reboot, sleep, shutdown” product.

Or can we believe that end-users (everyone else who bought the product) doesn’t have this problem?

 

 

K

I have one solution, intead of using Razer dongle you can use bluetooth adapter and connect through bluetooth.

Works for me in win11

 

Bluetooth is not a viable solution for STEREO HEADSETS - this is a known problem of all BT headsets that once the mic is enabled, the sound goes telephone-quality MONO only.  (yeah, I wish this would be fixed in BT6 so we don’t need proprietary dongles)

Try it - play some left-right-stereo test on youtube (you can get quite high stereo quality as BT headphones without the mic) then go to Settings/Zoom or any app that enables the mic and the sound quality drops to MONO-only immediately when mic is in use.

i.e., you can’t use BT when voice chatting with someone (GameBar/XBox/Discord/Zoom) and play any game that requires you to have awareness where the sound coming from (left/right, e.g., footsteps, gunfire, explosions)

Note: I have verified the Razer Barracuda X goes mono when mic is enabled in BT (youtube playing left-right test and using Mic on Zoom) - sound returns to Stereo after exiting Zoom (i.e., no longer using mic).

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