New Razer Blackwidow v4 typing repeating issue

I will join the chorus of people that have reported a key chatter issue with their Razer Blackwidow v4 keyboard (in my case, a Pro full sized keyboard).

I’ve had Razer replace the keyyboard no fewer than three separate times. The last time, I was promised “white glove” treatment where a keyboard would be taken out and pre-tested before being sent to me. This was not done, the keyboard sent to me was in a factory-sealed package and untested. It failed within two weeks with the “y” key repeating more and more frequently.

To say that I am disgusted by the bad faith, stick-to-the-script-at-all-cost answers and repeatedly forcing me to pay to package a defective keyboard, only to send me another defective keyboard, is a gross understatement at this point. I’m demanding a refund and if I don’t get it, a credit card chargeback and a social media campaign is in order. This entire line of keyboards is obviously defective and Razer will not acknowledge or do anything about it. They promise action in bad faith, escalate and de-escalate customer service at random, and refuse to answer questions or conduct anyy necessary testing.

(Yes, I’ve done all the troubleshooting steps all four times, including cleaning the switches directly. Nothing helps: Once the chattering starts, the keyboard is permanently broken. Even Razer themselves tested my last one and acknowledged this).

Support was contacted in the U.S. for all three replacements.

Chiming in to say I’ve had the same problem with both my previous 2014 Blackwidow, and my current V4 which I’ve had since August 2023.

Last keyboard was always the L, H and A keys. Current keyboard it’s the I and T keys.

Have tried many things… cleaniing (<example there), with/without Synapse running, on other PCs, etc.

Defiiniitely (<ARGH) will be the last Razer product I purchase, as itt doesn’t seem like anyone has had any promising solution. A shame, as I do like their aesthetic, but this is just beyond frustrating.

Running into the same issue. Tab, C, and space bar so far for me. Not at all at once either, new keys are being added so I don’t expect it to get better. I started getting these issues at about 4 months of use. After going through this post it’s pretty disappointing to see that not only is there not an appropriate fix, but replacement boards start exhibiting the same problems after some time. I don’t really want to go without a board while I go through RMA just to end up in the same spot again downstream.

I’m lucky enough to be in a position with enough disposable income to regret my decision to purchase this keyboard and just purchase something else to replace it. It will make me hesitate to purchase Razer products in the future, and I am exactly the type of customer they would want to keep coming back to the pond.

It sucks, because the board makes an excellent first impression, and is reviewing well because of it. It’s making all kinds of positive press and then drops the ball far enough down the line that it’s not hitting any outlet’s radar.

I’ve had the same problem on my Blackwidow v4 75% since buying it just over 3 months ago. I’ve noticed:

• repeats happen often on vowels, as they are more frequently pressed than the average consonant
• Removing the switch and cleaning the socket out with air seems to help for a little while
• Sometimes instead of repeating, the key doesn’t register
• The repeats are so frequent and pervasive, I cannot use the keyboard for anything; gaming, writing, coding, etc.
• Have had to go back to my Huntsman Elite to even get anything done.

I’ve tried software reinstalls… still repeats. 

I had a system crash since owning the keyboard, reinstall of windows 11… still repeats.

FWIW, this appears to be a fairly common hardware problem with these keyboards and I’d like to get a real answer from Razer on what they’re going to do about it.

At last some good news. After three different RMAs and four different keyboards (Blackwidow v4 Pro, green switches), I filed for a chargeback on my Amazon Prime credit card and it was approved in one week. I had all the receipts, all the transcripts of my cases with Razer, and I gave the credit card company the entire stack of evidence as soon as I opened the dispute.

Razer refused to refund me one day before the dispute was ruled in my favor. Irony!

It’s not an action you should take lightly, but chargebacks work. If they’re going to keep sending you a defective product and you bought with a credit card (many of which have their own extended warranties), chargeback. Enough chargebacks, and the credit card company’s going to give Razer the sideeye. Maybe then they’ll take some action with this keyboard line instead of stonewalling us with offshored customer service and AI chatbots running off scripts.

I shipped my keyboard out on September 29 and did not receive a replacement until October 9. They won’t send you a replacement until they have the old one first.

I just fixed this issue with two of my switches. I pulled the switches out the board and poured isopropyl alcohol on them, spammed the switches several times, then let them dry. Put them back in and all is back to normal now. 

Hello All

Same issue here.. brand new keyboard, tried to reach chat support but i could not.

Tried every step for solution, additionally, formatted pc and installed every new drivers and tried to reduce frequency. So far isaw “”uu”” and “”6” keys. and just now this: “”

Looks like there isn’t any soluution for this situation. I guess i have to take back keyboard to reseller. 

Hi @ventureLavenderBlush830,

You can try the steps here for further isolation. Should the issue persists, please PM me the serial number so I can validate its model and check for other steps to help you address the input problem of your Razer Keyboard. 

Still no resolution on this? I am having issssues with the Razer Blackwidow V4 75. Mostly with the s key as you can teell. Also e. I’m pretty fed up with thiss. Support should bee on here chiming  in.

I had the issue that A and E repeatet itself i replaced the keyboard with the same one i just bought a new one because the email suort takes ages…

I have now the same issue with the  BRAND NEW keyboard with the letter P 

Get your quality control in shape razer

2 Keyboards the same issue...

I contacted support here in US and:

1. Support changes once a day a representative to whom you talk. 1Reply - new rep.
2. First, I was promised a replacement keyboard (75% PRO version) by one rep, then the other rep refused to honor it, “strongly recommended” to replace orange switches, which they claim they sent to me.
3. I am using my old 5 years Blackwidow Elite keyboard now which has 0 issues with switches.

My takeaways - whoever was responsible for release and quality control of 75% Blackwidow lineup - did very bad job. This made me forget about Razer forever and I will be talking shit about it all day long to all people I know.

They think that you replace switch and will work? This is a joke. Well, probably someone got a cash bonus for delivering this product and then they left the company.

P.S. Dont waste time on “fixing” this, there is not fix. If you can -refund, or sell before this piece of garbage will cause you financial and emotional damage.