All the keys are repeating sporadically when I type. Sometimes it has no response when depressed, such as the arrow keys or punctuation keys. I have to spend a lot of time checkingg the spelling and missing letters.
If there is any typo here it is because I gogt fed uup on correction.
I contacted support here in US and:
My takeaways - whoever was responsible for release and quality control of 75% Blackwidow lineup - did very bad job. This made me forget about Razer forever and I will be talking shit about it all day long to all people I know.
They think that you replace switch and will work? This is a joke. Well, probably someone got a cash bonus for delivering this product and then they left the company.
P.S. Dont waste time on “fixing” this, there is not fix. If you can -refund, or sell before this piece of garbage will cause you financial and emotional damage.
I will join the chorus of people that have reported a key chatter issue with their Razer Blackwidow v4 keyboard (in my case, a Pro full sized keyboard).
I’ve had Razer replace the keyyboard no fewer than three separate times. The last time, I was promised “white glove” treatment where a keyboard would be taken out and pre-tested before being sent to me. This was not done, the keyboard sent to me was in a factory-sealed package and untested. It failed within two weeks with the “y” key repeating more and more frequently.
To say that I am disgusted by the bad faith, stick-to-the-script-at-all-cost answers and repeatedly forcing me to pay to package a defective keyboard, only to send me another defective keyboard, is a gross understatement at this point. I’m demanding a refund and if I don’t get it, a credit card chargeback and a social media campaign is in order. This entire line of keyboards is obviously defective and Razer will not acknowledge or do anything about it. They promise action in bad faith, escalate and de-escalate customer service at random, and refuse to answer questions or conduct anyy necessary testing.
(Yes, I’ve done all the troubleshooting steps all four times, including cleaning the switches directly. Nothing helps: Once the chattering starts, the keyboard is permanently broken. Even Razer themselves tested my last one and acknowledged this).
Support was contacted in the U.S. for all three replacements.
I will join the chorus of people that have reported a key chatter issue with their Razer Blackwidow v4 keyboard (in my case, a Pro full sized keyboard).
I’ve had Razer replace the keyyboard no fewer than three separate times. The last time, I was promised “white glove” treatment where a keyboard would be taken out and pre-tested before being sent to me. This was not done, the keyboard sent to me was in a factory-sealed package and untested. It failed within two weeks with the “y” key repeating more and more frequently.
To say that I am disgusted by the bad faith, stick-to-the-script-at-all-cost answers and repeatedly forcing me to pay to package a defective keyboard, only to send me another defective keyboard, is a gross understatement at this point. I’m demanding a refund and if I don’t get it, a credit card chargeback and a social media campaign is in order. This entire line of keyboards is obviously defective and Razer will not acknowledge or do anything about it. They promise action in bad faith, escalate and de-escalate customer service at random, and refuse to answer questions or conduct anyy necessary testing.
(Yes, I’ve done all the troubleshooting steps all four times, including cleaning the switches directly. Nothing helps: Once the chattering starts, the keyboard is permanently broken. Even Razer themselves tested my last one and acknowledged this).
Support was contacted in the U.S. for all three replacements.
I was refused refund. So I went ahead and ordered 90 pieces Akko blue cream switches to install them on my faulty keyboard. It seems the ROOT ISSUE is in the switches. But overall build of the keyboard is good. So if those switches won’t make me happy… I will do nothing.
P.S. Razer used to be publicly traded company, now they went back to private. Bad sign overall. Very sad that they have stupid management who lacks quality control on their products.
My replacement Blackwidow v4 pro just started repeating the same “a” and “h” keys as the first one. Ive had the replacement maybe 3 weeks.
I wish I’d seen this thread before buying a Blackwidow V4 X
On my 3 month old keyboard (Feb 17th) I’m getting a nice mix of doubling keys (s in particular is rough) and keys that are intermittently non-responsive (“a” being the most frequently noticed). I’ve gone through the troubleshooting steps that I can (there is no firmware update for the V4 X) and nothing seems to work. And with this thread I’m starting to believe an RMA isn’t going to be much help...
After my last post the “s” started repeating in addition to the “h” and “a”. Razer just approved another RMA so we will see if the third time is the charm.
At last some good news. After three different RMAs and four different keyboards (Blackwidow v4 Pro, green switches), I filed for a chargeback on my Amazon Prime credit card and it was approved in one week. I had all the receipts, all the transcripts of my cases with Razer, and I gave the credit card company the entire stack of evidence as soon as I opened the dispute.
Razer refused to refund me one day before the dispute was ruled in my favor. Irony!
It’s not an action you should take lightly, but chargebacks work. If they’re going to keep sending you a defective product and you bought with a credit card (many of which have their own extended warranties), chargeback. Enough chargebacks, and the credit card company’s going to give Razer the sideeye. Maybe then they’ll take some action with this keyboard line instead of stonewalling us with offshored customer service and AI chatbots running off scripts.
If this 3rd keyboard fails, im going for a refund, enough already
BlackWidowo V4 Pro. I wanted to buy a cool keyboard for my newe PC. Turns out my first Razer keyboard will likely be my last. And yes, for me, the double type sometimese happens delayed, so instead of aab I get aba.
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