Problem with activating 7.1 surround sound. | Razer Insider
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Question

Problem with activating 7.1 surround sound.

  • January 26, 2025
  • 6 replies
  • 65 views

easyVioletRedAPATITE728

Hello, I have the following situation.. I bought Blackshark headphones, and then I found out that there should be a code for the 7.1 sound program inside. But the card with the code is missing. I'm trying to register the device by serial number, but it tells me the device is already registered.. Apparently someone used the code, maybe the seller, etc.. I have the box and the receipt for the purchase... Please tell me what to do? I need your help.. I really want to activate 7.1 sound.. I love these headphones

 

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6 Replies

classicCoconutbuzz637

register ur heaset easy
dont share ur headset serial number and  p/n !
 


easyVioletRedAPATITE728

не получается её зарегистрировать,пишет что она уже зарегистрирована...но это был не я!


classicCoconutbuzz637

i have the same problem 
There are many reasons
1- fake product
2- used product
…………
or

Someone has already registered the product which is why I told you not to share the serial number and P/N

Dont worry  just contact Razer Support I cant help you with this since Im not part of the support team


easyVioletRedAPATITE728

так подскажите кауда написать?я перерыл весь сайт но так и не могу найти как написать в службу поддержки..дайте ссылку..за ранее спасибо!


classicCoconutbuzz637

read this first 
 dnot share the serial number (Serial Number) with anyone claiming to be support until you are completely sure they are part of the official support team (Razer Support)!!!!
...https://insider.razer.com/razer-support-45/beware-of-fake-razer-support-staff-65246..
make other thrad 
wait support respond take from 1h to 5845585h
speak english 

real support have a litel badge after his names


Razer.sushi.boi

Hey guys!

 

There’s a high chance that your headset is a counterfeit. I'll double-check it just to be sure. Please shoot me a PM along with your device’s serial number so I can validate it and check the registration.

 

*Thread locked to curb conversation to PM.


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