Razer Basilisk X Hyperspeed 2.4GHz dongle does not working | Razer Insider

Razer Basilisk X Hyperspeed 2.4GHz dongle does not working

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35 Replies

rzvm21
Userlevel 1
So many people with the same problem and no solution, really Razer…?
MaximumPurplelinkbit967

my Basilisk  mouse wasn’t a great mouse to begin with with all inconveniences and disconnects here and there. I used to remove and plug back in the dongle to work around but now it completely stopped working on regular 2.4ghz wireless. It now only works in bluetooth. Nothing helped. I dunno why.

rzvm21
Userlevel 1

I don’t know.. is there a solution guys? Or maybe to buy another razer x hyperspeed dongle, can match with the mouse?

Evilea67

I have exactly the same problem… There is a solution?

rzvm21
Userlevel 1

Still does not working! Dongle is connected (with sound at connecting), mouse is on 2.4Ghz (green light flashing), the mouse is not visible at devices in Razer Synapse 3 and is working only on Bluetooth mode.

FiszPL
Rank
Userlevel 7
Badge +1

You can do clean Synapse reinstall, so it’ll remove any Razer drivers, and they’ll be downloaded again.

  1. Uninstall Synapse
  2. Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  3. Then restart your PC
  4. After reboot install Synapse again (as administrator).
rzvm21
Userlevel 1

No one knows what you can do?

S

Hey, I have the same exact issue, my mouse only works when on Bluetooth, and when i used to plug in the dongle the device detected sound used to come one but not anymore.

rzvm21
Userlevel 1

Yes

FiszPL
Rank
Userlevel 7
Badge +1

When you plugin the dongle, do you hear the new device connect sound? Is it visible in Windows device manager?

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