Razer Blackshark V2 (RZ04-0496) dongle not working anymore (Hyperspeed Wireless mode)

I just encountered the same exact issue! Word for word! Only that I didn't have any issues prior, and suddenly it stopped as well. Blue light come on then dims off, not sure if it's a dongle related issue. 

Did you manage to get it sorted since? 

i have the same problem and i would like to know if i can buy a new dongle instead of a whole new headset and where bc i don’t want a fake one and i didn’t find it on the website

I have the exact same problem since a couple of days!! Nothing seems to help or fix it…

Will read along.

Same problem here, I bought the Razer Black Shark v2 with Hyper speed wireless support, and the dongle has died in less than 3 months time.

same problem here!!!

Having the same problem as well. Got these for my birthday and they worked fine yesterday. Now I’m having the same issue the day after. Will follow along for a solution\

mate look this https://www.youtube.com/watch?v=HUo_rhLEugI&list=LL&index=1 i fix dongle like this

I was able to fix the same issue w/ a firmware update. Follow the steps and restart the headset when complete and the green light reappeared on the dongle. Hope this helps! 

https://mysupport.razer.com/app/answers/detail/a_id/13436

Something similar happened to me, one day when I went to use my BlackShark V2 Pro (2023) it would not connect to the dongle. The dongle was recognized in device manager and windows “Sounds” and it was labeled correctly, I tried searching for drivers and nothing. I also tried Windows sound troubleshooting and nothing.

I then researched the problem and found quite a few threads about my issue and similar ones. There were some helpful troubleshooting steps provided by Razer, there are a few different software programs they provide. One is “Razer Headset Pairing Utility” it tries to re-pair headsets to their appropriate dongles. Unfortunately this didn’t work for me and the headset never paired to the USB dongle. 

The second software is the firmware upgrade, again for some people it works but if your headset is in-capable of connecting to the HyperSpeed dongle. You will not be able to use the software as connecting the headset to the PC via BT, the software programs do not even recognize it. 

Interestingly Razer Synapse, does not recognize the headset being connected, even when it is connected via BT also it doesn't see the HyperSpeed dongle... but windows does.. I have also tried uninstalling and re-installing Razer Synapse, and no luck there. 

For me I believe the only solution is a replacement of the headset and associated parts. Also unfortunately for me, I some how bought the headset from a potential, non Razer Auth. re-seller. Which I was completely unaware of until I saw in the prof of purchase/receipt from amazon, the seller was not Razer. I then checked the amazon sellers page and they no longer sell the headset, and when I click on the link to it from my order history, it links me to the one Razer is selling. I found that very peculiar and makes me assume something weird happened. 

Has this been resolved same happened to me and don’t know what to do. Thanks.

I'm still having the same problem. No one seems to have found a solution. Everyone has the same problem, but razer doesn't have a solution. 

I have same issue.

Worked perfectly for like a month and now is dead

• updates installed

It works for 5-10Minutes and then suddenly the dongle can’t be identified 

I am having the same issue. It will work perfectly for a few minutes then turn off and windows says the usb device has malfunctioned. Bluetooth connection sounds absolutely terrible. 

1/1. Any support here?!

I honestly returned mine. My wife has the same model and it works fine on my computer. I suspect a bad wireless dongle. 

I would use Bluetooth but the audio quality plummets the second I connect to discord for voice chat...

Same issue here with my wife’s V2 Hyperspeed dongle. Was occasionally losing connection and needing to be reset. I updated the driver for her from Razer’s website, restarted the computer, and now I can’t get the dongle to light up at all and Synapse doesn't even show it. It's like it's completely dead. These are brand about 3 months old as well. Super frustrating. 

Why are there no reply’s here? I have the same issue with the dongle being detected fine but not connecting to the headset. The headset is “connected’ which the blue light suggests but even when i unplug the dongle it says connected which it cant be because i have the version without Bluetooth. 

It seems like they dont have an idea whats going on and sadly I think without the proof of purchase i might be unlucky here even if its still in warranty. But this might have been the last razer product because there seems to be no technical support in forums. lets see if at least there customer service is good.

Hi, also having this issue, so if my partner and we have these same headphones. not only are we having the dongle issue (because I also had that ominous message from windows) but now synapse refuses to acknowledge the headphones and just says they are turned off when they are not. Bluetooth isn't a solution sadly, I thought it would be,  they just don't work on Bluetooth, like at all. they just continue to pair forever…  

Hi, same problem here, it worked since I bought this headset on september 2024, and since 1 or 2 weeks, the headset keeps disconnecting in Hyperspeed mode (or the dongle doesn’t work anymore).

Man, I didn’t expect this to gain so much attention, honestly I wasn’t able to fix the issue, I tried everything from using a different device, reinstalling drivers and synapse but nothing ended up working.

However, I still have my 2 year warranty, so I was able to go into EB Games and get a replacement, I recommend anyone else who has this problem to please do the same, if the store won’t give you a replacement try contacting Razer support, they should be able to help. 

It’s ridiculous how this hasn’t been fixed, in fact I don’t understand why it hasn’t, I hope it does get fixed. The issue has occurred since, however I don’t think that will last very long, and it might even return. 

Your dongle is most likely about to die, same thing happened to me before it kicked the can, your best bet is to go and get a replacement or refund from where you brought it. Make sure to bring your receipt, luckily I brought it online from EB Games so I was able to pull up the email, you can do the same if you brought it online. 

Hope this helps, sadly there is no fix to this and Razer Support weren’t very helpful either.

So I had the same issue, however, I noticed looking in the 2.4Ghz dongle is that there is a weight that was shorting out the board, once I removed it, it was fixed. But I will add that another issue has popped up after this and that my head set has once again presented these issues and my headset once it indicates it is fully charged will be able to connect for only 15 minutes then the headset will reconnect off and on until it no longer connect and can only be used with a usb cable. I think the battery or battery circuit could be going.

It's a bit strange that they break down at the same time.It's ruined for me now too

It is kind of INSANE to me that folks keep posting about this same issue - wireless dongle dies, nothing fixes it and Razer doesn’t even sell the replacement dongle. My dongle died last week and the attitude seems to be “oh well, buy a new headset” - but that is unacceptable. Why should I purchase a $200 headset when my headset works perfectly, and the only thing that died was a cheap $20 dongle that I can’t seem to replace ….. this is so frustrating.

Hello,

I had the same issue where my dongle was not working and I could not connect to it. What fixed it is downloading the pairing utility here: https://mysupport.razer.com/app/answers/detail/a_id/13436

I think it may have been an issue that the dongle reset and lost the pairing.

Hope that helps someone