Razer Blade 15 Advanced (2018) Webcam Camera error 0xA00F4244 | Razer Insider

Razer Blade 15 Advanced (2018) Webcam Camera error 0xA00F4244

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B
Hi Razer Support, I have exactly the same problem. All the above answers are just "PM" message but I couldn't see any answers on how to resolve the Camera and mic problem for my Razer Blade 15 Advanced 2018 edition (1070 Max Q model).
Could any Razer support please help? Thanks.
Z
Hi,
I also have the exactly same problem with the built-in camera and microphone! It really terrible but I am pretty sure it works previously. if there is any solution to these problems, this will be great!!!
B
suffer from the same issues
Razer.Speedcr0ss
Userlevel 7
besteggDeepCerise905
Hi Razer Support, I have exactly the same problem. All the above answers are just "PM" message but I couldn't see any answers on how to resolve the Camera and mic problem for my Razer Blade 15 Advanced 2018 edition (1070 Max Q model).
Could any Razer support please help? Thanks.


Hey there! Your point is well taken. However, the team can't just keep posting troubleshooting steps on threads as other customers may use it for a different model which is risky and can brick their device. Also, it is part of our investigation to ask details from your laptop such as serial number, BIOS version, etc., which is against our house rules if posted publicly. Thanks for understanding.

Hi everyone! Please submit a case to our Support Team or send me a PM. I'll wait for your follow-up.
B
Razer.SpeedCr0ss
Hi there! Your sentiments are duly noted. However, Razer has nothing to do with the mic or camera failure. That's the reason why our Support Team requires sending the unit in for repair so it can be investigated and provide a fix accordingly. Please send me PM together with your case number or email address so I check its history and notify the team. I'll wait for your follow-up.


Judging from others - and my own - experiences with this exact issue, I'm going to go ahead and say that Razer has a LOT to do with mic and camera failure.
S
I have had the same problem right after my warranty expired. I tried submitting a ticket to get a quote of how much this will cost to fix but since I am not under warranty anymore the only option I am given is to find answers on this forum site. This is not a software issue and it is clear that many of the 2018 razer15 models are have had and are having the same camera hardware malfunction. During this pandemic, I would argue the camera has become essential and although there is no excuse for a camera on a $2k+ device to break in less than 2 years, it should be that hard to reach a support technician. This is the second hardware issue I have had since I bought my first razer 15 and have sent it back and forth several times until Razer finally sent me a new replacement. I'm not looking for a new replacement, I just want my camera fixed
S
Having the exact same issue (and just posted about it before seeing this). I bought my 2018 advanced unit refurbished from Razer Store not 3 months ago and have lost both webcam and microphone access over a few weeks. I can confirm they both worked out of the box, and no the laptop has sustained NO damage since I've had it. External mics/cams work fine over USB.
A
Userlevel 2
MindRift
In Device manager, there are No Imaging Devices or any indication of a Camera or Webcam


Problem must be:

  • Broken camera
  • Disconnected camera or broken cable
  • Messed-up system files.



open:
C:\\Windows\\inf

check for these 2 files:

  • c_camera.inf

c_camera.PNF

if missing go to (EXTRA)

open CMD as ADMIN and run (wait for each of them to finish then go to next command)

1- sfc /scannow
2-DISM /online /cleanup-image /restorehealth


-----------------------------------------------------------------------------------------------------------------------
EXTRA: USE THESE IF CMD METHOD DID NOT WORK
-----------------------------------------------------------------------------------------------------------------------
As in Microsoft usually Guid for camera device is : {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}
you may copy paste these text and save it as " c_camera.inf " in C:\\Windows\\inf




******************

razer wont allow me to type codes here, such a shame.
S
No luck for me, mate.
A
Userlevel 2
StarStrykr
No luck for me, mate.

did you find these 2 files?
c_camera.inf
c_camera.PNF
S
azithro
did you find these 2 files?
c_camera.inf
c_camera.PNF

Aye, I did.
A
Userlevel 2
StarStrykr
Aye, I did.

i may check it remotely using ( Anydesk )software!
S
azithro
i may check it remotely using ( Anydesk )software!

Eh... that's alright mate. I'm 99% sure its a hardware/firmware malfunction. Plus, momma always told me not to grant remote access to (friendly) strangers on forums. 🙂
A
Userlevel 2
StarStrykr
Eh... that's alright mate. I'm 99% sure its a hardware/firmware malfunction. Plus, momma always told me not to grant remote access to (friendly) strangers on forums. :)

Sure, she is right if you do not know much about coding n software, sorry i could not do much for you, also i can not share the camera codes, razer wont allow.
Razer.Speedcr0ss
Userlevel 7
azithro
Sure, she is right if you do not know much about coding n software, sorry i could not do much for you, also i can not share the camera codes, razer wont allow.


Hi there! Thanks for helping @StarStrykr. I'm currently assisting him via PM. By the way, are you copying/pasting the text? Have you tried directly typing the camera code in the textbox?
P
azithro
Hello Speed, yes i copy paste it, its a long inf code. i also can not type many other things in chat, it says that you have no permission to access ....

do not you think its better to help him here? bcuz maybe other people read this and be helpfull for them. just saying ❤️



Can you upload the code via Google Drive? I
N
Has anyone solved the issue? I really need to use the cams due to current times but I haven't seen a thread that solved this issue, hoping someone can help
Razer.Speedcr0ss
Userlevel 7
Hey everyone! If you have updated your laptop's BIOS/EC firmware, updated from Razer Synapse and Windows update, and even performing a factory reset, please submit a case to our Support Team. Else, send me a PM so I can assist you in generating a support ticket.
S
Razer.SpeedCr0ss
Hey everyone! If you have updated your laptop's BIOS/EC firmware, updated from Razer Synapse and Windows update, and even performing a factory reset, please submit a case to our Support Team. Else, send me a PM so I can assist you in generating a support ticket.

Hello, my camera and mic doesn't work as well, any solution?
Razer.Speedcr0ss
Userlevel 7
smartMARCASITE208
Hello, my camera and mic doesn't work as well, any solution?


Hi there! Please check and update your BIOS and EC firmware by download it here. Should the issue persists, please save your files and revert your laptop's operating system to its factory state. Else, please submit a case to our Support Team or send me a PM. I'll wait for your follow-up.
N
Already did a factory reset and a clean reinstall of the OS but it looks like the update in BIOS is what caused the issue. Already talking with the kind people on your support team and hopefully this works. Will post updates ehre on what happens. Till then hope everyone is safe!!
Razer.Speedcr0ss
Userlevel 7
NobNob1018
Already did a factory reset and a clean reinstall of the OS but it looks like the update in BIOS is what caused the issue. Already talking with the kind people on your support team and hopefully this works. Will post updates ehre on what happens. Till then hope everyone is safe!!


Thanks for the heads up! Feel free to update this thread then. Stay safe.
N
Hi guys just an update so far the recommendations to me wasn't that much of help since these are some of the things recommended on forums (past forums were people are experiencing this) but hopefully there's a fix for this I can't blame the support team since it's only there part to assist us so yeah. Hopefully the team behind the software comes up with a fix for this since it looks like the BIOS was indeed the culprit (and or a windows update). Just my two cents I think Razer for the meantime should withdraw or remove the latest (and last) BIOS update of the Blade 2018 on their website since its one of the suspects to the error and knowing a lot of people are relying on their webcam at this time. Will send possibly my last update since I think at this point we've exhausted all solutions at this point.

Until then hopefully everyone stays safe!!
N
So guys I have an update on my case and but for some weird reason I can't post a reply?? so yeah so TL: DR

TL:DR razer support can only do basic troubleshooting and that their only sol'n is for your laptop to be sent to their repair team or RMA for short.
N
So the following was done to troubleshoot the issue
Update Windows
Check Device manager -> uninstall camera driver -> reinstall
If Camera isn't in device manager -> restart PC -> check for hardware changes -> try to reinstall the camera
Check Camera settings in windows app and make sure its on and can be used by all applications
Factory reset the machine.
If you tried to do everything there's no hope.
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