Razer Blade 15 Advanced (2018) Webcam Camera error 0xA00F4244 | Razer Insider

Razer Blade 15 Advanced (2018) Webcam Camera error 0xA00F4244

M
Not sure if it should be posted here. but i tried finding drivers for the Razer Blade 15
I followed some threads online to uninstall the camera drivers, reset camera, turned on camera, check device manager.

I turned on the Camera App
I reset the Camera App
In Device manager, there are No Imaging Devices or any indication of a Camera or Webcam (see attached images)
scanning for hardware changes reveals nothing too.
Please advice
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53 Replies

A
Userlevel 2
Razer.SpeedCr0ss
Hi there! Thanks for helping @StarStrykr. I'm currently assisting him via PM. By the way, are you copying/pasting the text? Have you tried directly typing the camera code in the textbox?


Hello Speed, yes i copy paste it, its a long inf code. i also can not type many other things in chat, it says that you have no permission to access ....

do not you think its better to help him here? bcuz maybe other people read this and be helpfull for them. just saying ❤
Razer.Speedcr0ss
Userlevel 7
NobNob1018
My thoughts on this (Note Im not bashing Razer but I do need to criticize some points since it looks like they abandoned the entire issue altiogether)
So first of all I'm not sure for the internals of Razer but by the volume of the complaints of the 2018 model they should be aware of the issue at this point and just recommended the factory reset (although I understand that in basic troubleshooting you do need to isolate the issue and separate different problem altogether) and offered RMA as to lower the exchange of emails but just the sheer forums and post of the particular model should be obvious enough that they have a protocol exclusive to the unit.

As for the staff that I've talked to, they're all friendly and give swift and sharp replies so if you have any other issues go on ahead and talked to them with the latest reply I got at least ~1-1.5 days so no problem with the people just with their protocol towards the unit itself.

Moving on Im pretty sure that majority of the people looking into this already checked a lot of forums, videos and maybe asked tech-savvy friends to help with this issue and even by a lot of research a lot of people probably didn't find solution so Razer should have had an idea of the scope of the issue in some point since its all revolving on a specific model (I could be wrong so if so feel free to correct me)


Thanks for posting your feedback and overall experience here. And yes, the Support Team should exhaust all the basic steps and ask questions to isolate the issue before forwarding it to our high ups or the next level of support. Also, if the team diagnosed it as a hardware issue, the unit should be sent to our Service Center since we can't provide steps on how to dismantle or open any Razer laptop. Razer only authorizes our service centers to do it.
Razer.Speedcr0ss
Userlevel 7
Hey everyone! Thanks for posting your concern here. I understand how inconvenient to have a laptop with a camera and a microphone that is not working. I am asking for everyone's patience regarding this concern. I've cascaded the Razer Blade 15's concern to the team and waiting for an update. Please help me gather details from your laptop so I can send a report and help the investigation. Send me the following:

a. Video/screenshot of Device Manager showing the missing camera driver. Please check the webcam driver under Imaging devices or Sound, video and game controllers too.

b. Video/screenshot of Device manager for microphone under "Sound, video and game controllers" and Sound properties in the system tray.

c. Photo of BIOS main tab

d. Screenshot of System Information (Press Windows Key+R on your keyboard. Inside the Run dialog box, type “msinfo32.exe”)

e. Screenshot of your Windows Update history

f. Razer Synapse version:

g. Have you performed Windows System Restore or Razer Blade's factory reset? (Yes or No):

Note:

Please save the files in your Google Drive or another online drive account then send the link via PM. I'll pick it up from there.
L
I have the exact same issue, after the bios update to 1.08 from 1.02 my mic and webcam stopped working. i dont really believe that update corrupted everything and these components don't work completely now.
i've tried to contact razer support and of course, nothing helped. i tried to set the bios to default and tried to reset my pc completely, nothing helped. it's definitely a software issue, but support wants me to pay money for the repair of the completely mint pc that was mildly used for 2-3 months overall. and of course my warranty is expired, but i still need to pay for the fault of the manufacturer? this is just embarrassing. why should we pay for software-induced issue that was made by the manufacturer? these type of situations must be covered without any warranty because they're not the fault of the user at all, they're 100% fault of the manufacturer, they might even do this on purpose.

I'm a razer blade 15 late 2018 version user, and i love this notebook. but these kind of problems are just bumming me out. and this is absolutely absurd that i need to pay for that type of failure
Razer.Speedcr0ss
Userlevel 7
bicepsking
Judging from others - and my own - experiences with this exact issue, I'm going to go ahead and say that Razer has a LOT to do with mic and camera failure.


Thanks for your honest feedback. The team is doing our best to attend all affected users. If you have the same concern, please submit a ticket to our Support Team or send me a PM.
Razer.Speedcr0ss
Userlevel 7
azithro
Hello Speed, yes i copy paste it, its a long inf code. i also can not type many other things in chat, it says that you have no permission to access ....

do not you think its better to help him here? bcuz maybe other people read this and be helpfull for them. just saying ❤️


Yes, definitely. I appreciate your offered assistance. If you want to go the extra mile, you can share the code by uploading it via Google Drive or another online drive, then paste it here or send it to @StarStrykr through PM. Anyhow, we are currently working on his concern. Any help/suggestions will be highly appreciated.
P
I'm having the exact same problem. I am fairly sure the webcam has worked in the past but now its nowhere to be seen. I've updated my computer, installed the latest drivers for what I can, but still no webcam anywhere (and no drivers available for it because it isn't there). Hopefully someone picks this thread up.
O
Same problem.. please help to resolve this.
C
Have you found a solution for this?? I've been experiencing the same issue for a couple of months now. Adding one more problem, my backlit logo doesnt work.
M
i am having the same exact problem as you. webcam not working and logo not working.. am talking to the support now also based on the questions they asked. will update as soon as i find something. in the meantime i would say.. follow their questionaire and send them a PM.
O
i did a windows update, and suddenly it works again.... though it did start to work for a few days, and then it stopped working. I did a windows update again today and suddenly it works again.
M
what windows update version was yours?
G
Same issue here. Nothing is shown for webcam in device man, both safe mode and normal boot.
Razer.Speedcr0ss
Userlevel 7
geoPalePlumRUBY750
Same issue here. Nothing is shown for webcam in device man, both safe mode and normal boot.


Hey there! I've replied to your PM. I'll wait for your follow-up.
B
Please reply to me. I have the same exact problem, I really want to fix it. I have the same problem with my microphone. Please help, I cant find answers anywhere.
Razer.Speedcr0ss
Userlevel 7
bigmanyb
Please reply to me. I have the same exact problem, I really want to fix it. I have the same problem with my microphone. Please help, I cant find answers anywhere.


Hi there! Thanks for bringing this to my attention. Please send me a PM. Let's continue from there.
A
OpTiMuS1980
Same problem.. please help to resolve this.


Same problem. HELP.
Razer.Speedcr0ss
Userlevel 7
Arlanthe
Same problem. HELP.



Razer.SpeedCr0ss
Hey everyone! Thanks for posting your concern here. I understand how inconvenient to have a laptop with a camera and a microphone that is not working. I am asking for everyone's patience regarding this concern. I've cascaded the Razer Blade 15's concern to the team and waiting for an update. Please help me gather details from your laptop so I can send a report and help the investigation. Send me the following:

a. Video/screenshot of Device Manager showing the missing camera driver. Please check the webcam driver under Imaging devices or Sound, video and game controllers too.

b. Video/screenshot of Device manager for microphone under "Sound, video and game controllers" and Sound properties in the system tray.

c. Photo of BIOS main tab

d. Screenshot of System Information (Press Windows Key+R on your keyboard. Inside the Run dialog box, type “msinfo32.exe”)

e. Screenshot of your Windows Update history

f. Razer Synapse version:

g. Have you performed Windows System Restore or Razer Blade's factory reset? (Yes or No):

Note:

Please save the files in your Google Drive or another online drive account then send the link via PM. I'll pick it up from there.


Hey there! Thanks for sharing your concern here. Please send the following above via PM. Let's continue from there.
H
Hello guys,

I also have a similar issue, my webcam and microphone do not function and I am unable to find them in the device manager (Aside from the Realtek microphone control)

I am using a 2018 Blade Advance, Purchased June 2019. I have had no use for the microphone or webcam until now, so I can't verify if they ever worked.

Shall I also PM images, or are there resolves found already?

Thanks a lot for your time, Scott
C
There hasn't been a solution, not that I know of. I have the same issue. Someone on the treaty asked for some information regarding our computers, that might be helpful.
Razer.Speedcr0ss
Userlevel 7
HarmonicAsh0332
Hello guys,

I also have a similar issue, my webcam and microphone do not function and I am unable to find them in the device manager (Aside from the Realtek microphone control)

I am using a 2018 Blade Advance, Purchased June 2019. I have had no use for the microphone or webcam until now, so I can't verify if they ever worked.

Shall I also PM images, or are there resolves found already?

Thanks a lot for your time, Scott


Hello there! Please save the images via Google Drive or to another online drive then paste the link together with your PM. I'll pick it up from there.
F
I'm having a similar issue since the last Windows Update. The camera on my Blade 14 2017 entirely disappeared. Any progress on this?
Razer.Speedcr0ss
Userlevel 7
Leglinne
I have the exact same issue, after the bios update to 1.08 from 1.02 my mic and webcam stopped working. i dont really believe that update corrupted everything and these components don't work completely now.
i've tried to contact razer support and of course, nothing helped. i tried to set the bios to default and tried to reset my pc completely, nothing helped. it's definitely a software issue, but support wants me to pay money for the repair of the completely mint pc that was mildly used for 2-3 months overall. and of course my warranty is expired, but i still need to pay for the fault of the manufacturer? this is just embarrassing. why should we pay for software-induced issue that was made by the manufacturer? these type of situations must be covered without any warranty because they're not the fault of the user at all, they're 100% fault of the manufacturer, they might even do this on purpose.

I'm a razer blade 15 late 2018 version user, and i love this notebook. but these kind of problems are just bumming me out. and this is absolutely absurd that i need to pay for that type of failure


Hi there! Your sentiments are duly noted. However, Razer has nothing to do with the mic or camera failure. That's the reason why our Support Team requires sending the unit in for repair so it can be investigated and provide a fix accordingly. Please send me PM together with your case number or email address so I check its history and notify the team. I'll wait for your follow-up.
E
@Razer.SpeedCr0ss I'm trying to contact you via PM, but I get an error everytime.

Can you please start a PM to see if it works? Thank you
Razer.Speedcr0ss
Userlevel 7
estevanleal
@Razer.SpeedCr0ss I'm trying to contact you via PM, but I get an error everytime.

Can you please start a PM to see if it works? Thank you


Hey there! Absolutely. I've sent one already. I'll wait for your follow-up.
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