Razer Blade Advanced 240hz 2070 MaxQ Graphics - Black Screen Sporadically | Razer Insider

Razer Blade Advanced 240hz 2070 MaxQ Graphics - Black Screen Sporadically

  • 14 November 2019
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52 Replies

J
kydcoco
private message

Thank you for your replay, you have solution for black screen after sleep or hibernation.
K
jakaysoom
What is mean a PM?

private message
J
Razer.Caziel
@kydcoco If you're still experiencing the black screen issue after updating both Windows and Nvidia drivers, please send me a PM. Do include the serial number, Windows Build version, and Nvidia driver version in your message so I can try to recreate things from my end.

What is mean a PM?
B
Razer.Caziel
@kydcoco If you're still experiencing the black screen issue after updating both Windows and Nvidia drivers, please send me a PM. Do include the serial number, Windows Build version, and Nvidia driver version in your message so I can try to recreate things from my end.


i have thesame issue cant pm you thanks
K
absims88
Any update?

Razer received the machine on 11/21 but as of today (7 business days) they haven't even scanned the machine into their system...so idk
K
DylanLalonde
Hey man, Did you ever get any feedback or get your laptop back? Is it working?


So I sent my laptop in and Razer received it at their warehouse on 11/21/19. I received an update from them that it has not yet systematically in their system. Essentially this means that they have it at their warehouse but they haven't scanned it in yet. It's been roughly 7 business days and they still have yet to scan the machine into their system.
D
kydcoco
unfortunately there’s no software update at the moment. I’ve had to send my laptop into Razer for them to inspect. Kinda disappointing but at least Razer has acknowledged this issue. I’ll post an update once I hear something from Razer themselves. For now, if you use it at 60hz that should be a temporary fix


Hey man, Did you ever get any feedback or get your laptop back? Is it working?
P
absims88
Any update?

I bought the laptop on Friday. I was having the same issues so I returned the laptop to Microsoft yesterday and got a new one. While this one has the same issues, the screen doesn't stay black. It just flickers for like 5 seconds. It happens every time after going to sleep. It sucks!
A
kydcoco
You gotta contact support man. There’s no software fix for this issue

Any update?
A
I am having the same problems. I have discussed it with chat support multiple times, I have followed all the steps except for the external screen because it doesn't act up when I have one to use. Of course, now that I am in a hotel without an HDMI cable it has gone out multiple times in writing this post. Very frustrating and since this is my first Razer purchase, it leaves kind of a bad taste. Hopefully, something comes out soon.
retroTuscanyJADE837
Just bought one of these over Black Friday from the Microsoft store and am having the same issue. Are there any fixes or should I just exchange this for another manufacturer since I'm still in the return period?
P
I'm having the same problems. The support ticket went no where. I have to cycle (sleep/wake) about 10 times per day, and sometimes within the same couple minutes. This is my first Razer, and I'm really disappointed.

Why no official answer from support on the forum!?

Also, you don't even list my model (RZ09-03017EM2) on the support page!! It's like this model was replaced or something?
K
GaboBaa
Hi, how did it go?

I'm having exactly the same problem. Mid 2019 - Mercury White Blade 15 w/2070.
I don't know what to do by now.

You gotta contact support man. There’s no software fix for this issue
G
Beeferony
Are these the right drivers for the 2019 Blade 15 2070 Max-Q?

http://drivers.razersupport.com//index.php?_m=downloads&_a=view&parentcategoryid=886&pcid=885&nav=0,350,885&_ga=2.25505342.2066218656.1574392851-1226784682.1561935452

I am going to download all of these and see if the screen keeps going black. Will update🙏



Hi, how did it go?

I'm having exactly the same problem. Mid 2019 - Mercury White Blade 15 w/2070.
I don't know what to do by now.
K
Beeferony
Damn, are they going to charge you for the fix? Do you have a protection plan? It seems pretty bad that a lot of people are having this problem...

For me, it seems to happen randomly but when it starts it doesn't stop and I have to switch to 60Hz... I wouldn't have gotten this model if I knew about these issues. The 240Hz is beautiful when it works but terrifying that a 2k+ investment that I personally use for production blacks out uncontrollably... Please keep us updated on your fix man! I may contact support soon.

No I didn't have to pay for the fix. The machine started doing this to me 2 days after buy it so I contacted supportand sent it in to them. I'm still waiting on what their response but the machine is at their warehouse now. I say just contact support as long as youre within your warranty. Theyll do a warranty repair. I'll keep you updated though once I hear something from them
B
kydcoco
I've tried all the drivers and its still happening. I say get in contact with support man. It could be something with the hardware and software can't fix that. See if they can replace the GPU or maybe it's an issue with the screen. The drivers didn't help me at all.


Damn, are they going to charge you for the fix? Do you have a protection plan? It seems pretty bad that a lot of people are having this problem...

For me, it seems to happen randomly but when it starts it doesn't stop and I have to switch to 60Hz... I wouldn't have gotten this model if I knew about these issues. The 240Hz is beautiful when it works but terrifying that a 2k+ investment that I personally use for production blacks out uncontrollably... Please keep us updated on your fix man! I may contact support soon.
K
Beeferony
I am also having this issue. 2019 Blade 15 2070 Max-Q, the screen goes black and I basically close the laptop, reopen it, sign back in, and then it temporarily works until it goes black again... Can somebody post a link to the razer drivers for the 2019 Blade 15 2070 Max-Q? I am not sure where to find them I feel like this is part of the issue like TerraCottainsightrush696 said.

This happened when I first got the blade, then it was fine for a few months and now it is happening again. Switching to 60hz helps but we all want to use the 240hz lol...


I've tried all the drivers and its still happening. I say get in contact with support man. It could be something with the hardware and software can't fix that. See if they can replace the GPU or maybe it's an issue with the screen. The drivers didn't help me at all.
B
Are these the right drivers for the 2019 Blade 15 2070 Max-Q?

http://drivers.razersupport.com//index.php?_m=downloads&_a=view&parentcategoryid=886&pcid=885&nav=0,350,885&_ga=2.25505342.2066218656.1574392851-1226784682.1561935452

I am going to download all of these and see if the screen keeps going black. Will update🙏
B
I am also having this issue. 2019 Blade 15 2070 Max-Q, the screen goes black and I basically close the laptop, reopen it, sign back in, and then it temporarily works until it goes black again... Can somebody post a link to the razer drivers for the 2019 Blade 15 2070 Max-Q? I am not sure where to find them I feel like this is part of the issue like TerraCottainsightrush696 said.

This happened when I first got the blade, then it was fine for a few months and now it is happening again. Switching to 60hz helps but we all want to use the 240hz lol...
K
ticklemedaly
I'm having this issue as well - can you please post any resolution? Mid-2019 Advance Mercury White w/ RTX 2070. Only change is Win pro and Samsung 64GB RAM. Usually happens after waking the screen from sleep. All drivers updated.

Contact support. I just sent mine in today. I’ll keep you updated but as of right now there’s no software fix. I’d say use it at 60hz.
K
trantt046
I have the same issue as OP. My razer blade 15 is the 2070 max-Q mercury white model with the 240hz screen. The screen goes black after a period of use even though the rest of the laptop is running fine. It also often happens when waking up the laptop from sleep.


unfortunately there’s no software update at the moment. I’ve had to send my laptop into Razer for them to inspect. Kinda disappointing but at least Razer has acknowledged this issue. I’ll post an update once I hear something from Razer themselves. For now, if you use it at 60hz that should be a temporary fix
T
I have the same issue as OP. My razer blade 15 is the 2070 max-Q mercury white model with the 240hz screen. The screen goes black after a period of use even though the rest of the laptop is running fine. It also often happens when waking up the laptop from sleep.
T
I'm having this issue as well - can you please post any resolution? Mid-2019 Advance Mercury White w/ RTX 2070. Only change is Win pro and Samsung 64GB RAM. Usually happens after waking the screen from sleep. All drivers updated.
Razer.Caziel
Userlevel 7
@kydcoco If you're still experiencing the black screen issue after updating both Windows and Nvidia drivers, please send me a PM. Do include the serial number, Windows Build version, and Nvidia driver version in your message so I can try to recreate things from my end.
T
I had the same issue, as well as a white noise effect on my main monitor with a static vertical blue line. Both issues were resolved when new drivers were released. Make sure your Windows, Nvidia, and Razer drivers are all up to date. If that doesn't fix it, then a future patch will fix it for sure. For me the screen was still on but totally black, kinda like a TV would be on but without an input signal.
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