Razer Blade Advanced 240hz 2070 MaxQ Graphics - Black Screen Sporadically | Razer Insider

Razer Blade Advanced 240hz 2070 MaxQ Graphics - Black Screen Sporadically

  • 14 November 2019
  • 52 replies
  • 49 views
K
I have the 240hz Mercury Blade Advanced with the 2070 MaxQ graphics and I've had it for 4 days. While browsing the web, the display will go black but everything else works just fine. I've tested it and if I plug it into an external display, the external display works but the laptop display stays black and I can't see anything. I do have updated drivers and everything.

I looked around and saw that someone had a fix where they changed the refresh rate to 60hz and this issue stopped. The only issue with that fix is that the selling point of this machine is the 240hz refresh rate which doesn't seem to work properly. Has anyone found a permanent fix for this yet?

Another issue I'm wondering if anyone else has experienced is while scrolling, the screen seems to jump up and down. This issue happens with both refresh rates.

Has anyone else experienced this issue?

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52 Replies

L
Has anyone found a long term solution for this problem?
Razer.Speedcr0ss
Userlevel 7
Kidona
I'm also having the same issue with 15" mid 2019 2080 going to a black screen. All readings indicate it's the Intel Graphics card that is the issue.

I've currently downloaded and installed the latest drivers from Intel's website. In order to install it you need to turn off the internet and go to device manager and uninstall the intel UHD 630 device under display adapters then reboot your machine. Once rebooted you can run the installer and it should install without error.

Still testing so fingers crossed the latest driver gets rid of the flickering to black. Maybe others can test as well and see how it goes with the new intel drivers.

https://downloadcenter.intel.com/product/126790/Intel-UHD-Graphics-630


Thanks for sharing your workaround on this thread.

Hey everyone! Feel free to send me a PM should you need assistance.
K
I'm also having the same issue with 15" mid 2019 2080 going to a black screen. All readings indicate it's the Intel Graphics card that is the issue.

I've currently downloaded and installed the latest drivers from Intel's website. In order to install it you need to turn off the internet and go to device manager and uninstall the intel UHD 630 device under display adapters then reboot your machine. Once rebooted you can run the installer and it should install without error.

Still testing so fingers crossed the latest driver gets rid of the flickering to black. Maybe others can test as well and see how it goes with the new intel drivers.

https://downloadcenter.intel.com/product/126790/Intel-UHD-Graphics-630
Y
A follow up of my test during the week. I have been working with the laptop everyday, no reboot, only sleep/wake. There are several occasions especially first munities starting, the screen quickly went black and recovered, like a blink. Remember the first time had this black screen the symptom is very different (initially was black and never came back until sleep/wake with power button; before Nvidia update it was more black/recover and couldn't stop until reboot). It typically happened one or two black/recover every time, then never happened, or I should be annoyed and reboot. So I am NOT 100% convinced the issue is gone but I do see it's much much improved. In the last two days, I also updated Wi-Fi and Bluetooth drivers.

Y
bishop26
Hey, everyone!

So I wanted to check in because I've gone a couple months BSOD and black screen free! I think I spoke about vt-D last time I posted but tinkering with that wasn't really a solution. Wanted to run down a few things that I've changed since. Hopefully it works for some of you!...


I appreciate we share ideas here frankly. It's just I am using different approaches based on my experience and understanding. First, the product we use are not meant to design for geeks, even we enjoy the fact Blade 15 is just for us 🙂 ; even so, the OS, the driver, applications are not. So I won't change any default registry or services unless absolutely necessary plus understand what it does. BTW. I work as a Windows engineer job so I know what they are and handle them on workday daily basis.
Sleep and hibernation. Those behavior of OS has been changed over years and continue to change via Win10 upgrade (twice a year). So I just do as non-geek style as I can. Won't check how exactly they work, unless I have to some day.
Rolling back... Even the driver specifically for one device is back, the OS is not the same especially with OS upgrade, the other system file are not the same with monthly security patches. So I trust the developers of those always fix things in the next release. To troubleshoot a BSOD issue, there are documentations you can follow, starting with bugcheck code, then debugging tools. It surely takes time and takes effort to learn. But if testing and switching, rolling back things will take more time and effort, I rather learn knowledge and fix in a direct way. A BSOD is not black screen that's for sure.
Last, hey I am glad the issue has gone on your device! Whatever I believe differently. I just hope the other changing factors, like patches, OS upgrade stuff won't cause any issue with older drivers. I personally only update to latest versions, if not participating some beta/dogfood/insider preview program. And it's has been working well for me, too.

Oh I did notice my black screen issue was different from the beginning. Last Aug, when it black screen, the screen won't respond to any of my laptop keyboard or mouse (wireless). Recently, I mean until yesterday, the black screen suddenly came back when I type on wireless keyboard or move my wireless mouse. So the behavior changed. I rebooted my laptop last night after upgrading Nvidia driver. So I need to test more to find out if it still has black screen after sleep, which can be worked around with a reboot.
B
Hey, everyone!

So I wanted to check in because I've gone a couple months BSOD and black screen free! I think I spoke about vt-D last time I posted but tinkering with that wasn't really a solution. Wanted to run down a few things that I've changed since. Hopefully it works for some of you!

1. So the first thing that made a really big difference is turning off Adaptive Brightness. Ever since I turned it off via settings and registry, no black screen had happened to me. There are different resources online about turning this feature off, so I won't go too much into it. But I will say that turning it off in settings, registry, and Windows Services is super key.

2. Sleep vs. Hibernation - I had to get used to the differences in Sleep functions between using a Windows laptop and MacBook (what I had transitioned from). Sleep on a Windows laptop is really meant for short breaks away from your laptop and your Blade will still turn on on its own, where as Windows Hibernation is the OSX version of Sleep. I also noticed that most of the BSODs that I got were booting up after an extended amount of time in Sleep. I've set my power button to Hibernate and lid to sleep, adhering to Hibernation when I transport my laptop or go to bed.

3. Rolling back to factory default drivers - my interaction with Razer troubleshooting has been with the Reddit team and they recommended rolling back to the original drivers from my Blade. Along with turning off Adaptive Brightness, this rollback coincides with not having had BSODs/black screens since. I'm probably going to be more cognizant about my driver updates when I have to do one in the future.

4. I'd hate to say this last part - but I did have the benefit of a holiday return policy that went from November til end of January. If none of these steps or other troubleshooting steps don't work while you're in a return policy, you should take advantage of it and find working hardware. I really wanted to push through and make this work bc I needed the power, thermals, and connectivity for VR projects in a easy-to-transport shell when I fly.

Anyway, sorry to get long-winded. I'm trying to think of anything else that might've helped me, but black screen free babyyyyyyyy OH YEAH!
Y
Hey guys, I had the same issue with my Advanced 240hz 2070 MaxQ since last Aug when I bought it from US. Then I found this forum and knew it was widely discussed. It was not that annoying because it seemed a reboot can make the black screen gone or less frequent, while a sleep/wake likely makes it worse. Another thing I found, when I used my graphic say a live stream media webpage, or lunch games, it rarely or never happens. That's how I believed the cause is related to GPU and graphic drivers. Intel and Nvidia must co-work together and switch.

Until recently it happens every several minutes until reboot, really unbearable, since I have to work from home for now...
So I started upgrading my GPU driver. There is an Nvidia icon at my taskbar. I right clicked and lunch Nvidia GeForce Experience It allows me to update my graphic driver to version: 442.19 Release date: 02/03/2020. Without a reboot (although I thought I had to), I think I have been smoothly using my desktop for 6 hours without seeing a black screen.

I just want to post here first and then reboot. Because reboot may make the issue less frequent so I won't be able to tell if it works. Encourage you to try it and post here if that really helps.

BTW. I also kept my other drivers up to date, using Intel Driver & Support Assistant but it doesn't cover Nvidia driver well. I suppose Nvidia website also provides generic driver, but I technically prefer using the out of box tools first.

B
@U-Type So I tried one setting in the Intel app, which was disabling the "Display Power Saving Technology" in the "On Battery" section of the "Power" panel. I also disabled adaptive brightness in the registry and in Services (all steps can be found on Google!).

The display doesn't go black *as often* as it used to on this machine now.

I just posted in another thread - I've had four of these so far :frown_:. Let me know if that helps a bit!
U
lucaslayf
@U-Type thanks for sharing! Mine were already set as enable and I keep getting the issue sadly :slightly_sad:
Is it still working for you even after you let the computer go to sleep and wakes it up?


It does still happen unfortunately, celebrated too early 😞. But it does seem to reduce the chances of the issue happening
L
@U-Type thanks for sharing! Mine were already set as enable and I keep getting the issue sadly :(
Is it still working for you even after you let the computer go to sleep and wakes it up?
J
I’m having the same issue. Funny thing though; it wakes up immediately when i connect it tonan external monitor.
U
Hey all, I may have found a solution here. I've been having the same issue with my Razer Blade 15, 2019 Advanced, 2070 Max Q. Spent a few hours trying to fix this problem and I've come upon a setting in Intel Graphics Control Panel that has (so far) fixed the issue.

Possible Solution:
It seems as though Enabling the "Panel Self-Refresh" in Intel UHD Graphics Control Panel will fix the issue.
It's found under the POWER section. Make sure to set it for all Graphics Plans, as well as both "Battery" and "Plugged In".



Let me know if this fixes it for you guys/doesn't fix it. We need more samples here!

Edit: Formatting
L
Sorry to hear @kydcoco . Knowing it takes so long makes me reluctant to send my computer there, since I need it for work too. So sad to see Razer taking so long with the repairs AND finding a fix to this problem.

@fgkris I tried with Windows 1909 and the problem persists, when you wake the computer up from sleep. Maybe it worked for you since the computer was restarted for the Windows update, so it hadn't gone to sleep yet?
K
fgkris
I'm afraid I'm having same issue. Random display shutdowns.
It happens on power supply as well as battery. Going to sleep and waking turns the screen back on. When connected to external monitor it still works when main blackouts and switching the resolution wakes the display up.
This is strange and very annoying. Especially after spending so much money. I've send the message to the support but not heard from them yet.
Is there any update on this? Is this hardware or software issue?

I sent it in a month ago for replacement and I have yet to receive a new machine. I'm not sure whats up with Razer but they're support is the worst I've ever experienced.
L
I can test tonight at home, thanks for the update @fgkris
F
Yesterday I've installed Windows update 1909 and from then it seems to work just fine. Can anyone test this?
L
kydcoco
Nope no solutions at all. I just sent it back to Razer. The machine was too buggy for the price.

Any updates?
F
crobmitch
Same problem here, just got my razer 15 270 hz, 270 maxQ last week

Return it while you still can.
F
I guess there are too many broken laptops and Razer decided to do nothing? I've requested support over a week ago and no one responded to this day.
C
Same problem here, just got my razer 15 270 hz, 270 maxQ last week
F
I'm afraid I'm having same issue. Random display shutdowns.
It happens on power supply as well as battery. Going to sleep and waking turns the screen back on. When connected to external monitor it still works when main blackouts and switching the resolution wakes the display up.
This is strange and very annoying. Especially after spending so much money. I've send the message to the support but not heard from them yet.
Is there any update on this? Is this hardware or software issue?
S
Same Problem here. It happens just after waking it up fro sleep.

Restart usally fixes it, but still super annoying.

2019 Advanced 2070 240 Hz Mercury White edition.
R
Razer.Caziel
@kydcoco If you're still experiencing the black screen issue after updating both Windows and Nvidia drivers, please send me a PM. Do include the serial number, Windows Build version, and Nvidia driver version in your message so I can try to recreate things from my end.

RZ09-03017EM2
NVIDIA 441.41
Windows 10 Home
B
GaboBaa
Hi, how did it go?

I'm having exactly the same problem. Mid 2019 - Mercury White Blade 15 w/2070.
I don't know what to do by now.


Hey, so I do have an update for anyone in this thread. I updated the BIOS and everything available in this drivers link http://drivers.razersupport.com//in...2.2066218656.1574392851-1226784682.1561935452

My screen was still going black BUT every time I do a full shut down and not put it into sleep mode the problem goes away. So instead of putting the laptop to sleep I just do a full shutdown and no black screen occurs.

Obviously this is annoying and I am willing to work with it for now but I feel like selling this machine now because I don't know what to expect going forward which really sucks... If so many people are having this problem I really hope Razer addresses this, I want to love this laptop and brand but issues like this are making it really hard to.

NEW ISSUE: After updates, it seems like my machine is running very hot, not sure why I don't think it was this hot beforehand. Fans are constantly running under normal use (even just browsing google chrome lol)

Here is a list of steps for anyone still having Issues:
1. Update everything, use this link for Blade 15 mid 2019 RTX 2070
http://drivers.razersupport.com//in...2.2066218656.1574392851-1226784682.1561935452
2. Stop putting the laptop into sleep mode, just fully shut it down every time you are done using it.
3. If the screen still keeps blacking out switch to 60hz mode (this should be stable no matter what) and just work on that until you contact Razer support.

I hope this helps! My first Razer laptop got it in the summer I cannot return it so I hope this is the only issue and that there is a fix!!!
K
jakaysoom
Thank you for your replay, you have solution for black screen after sleep or hibernation.

Nope no solutions at all. I just sent it back to Razer. The machine was too buggy for the price.
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