Razer Blade Advanced 240hz 2070 MaxQ Graphics - Black Screen Sporadically

ticklemedaly
I'm having this issue as well - can you please post any resolution? Mid-2019 Advance Mercury White w/ RTX 2070. Only change is Win pro and Samsung 64GB RAM. Usually happens after waking the screen from sleep. All drivers updated.

Contact support. I just sent mine in today. I’ll keep you updated but as of right now there’s no software fix. I’d say use it at 60hz.

bishop26
Hey, everyone!

So I wanted to check in because I've gone a couple months BSOD and black screen free! I think I spoke about vt-D last time I posted but tinkering with that wasn't really a solution. Wanted to run down a few things that I've changed since. Hopefully it works for some of you!...

I appreciate we share ideas here frankly. It's just I am using different approaches based on my experience and understanding. First, the product we use are not meant to design for geeks, even we enjoy the fact Blade 15 is just for us ; even so, the OS, the driver, applications are not. So I won't change any default registry or services unless absolutely necessary plus understand what it does. BTW. I work as a Windows engineer job so I know what they are and handle them on workday daily basis.
Sleep and hibernation. Those behavior of OS has been changed over years and continue to change via Win10 upgrade (twice a year). So I just do as non-geek style as I can. Won't check how exactly they work, unless I have to some day.
Rolling back... Even the driver specifically for one device is back, the OS is not the same especially with OS upgrade, the other system file are not the same with monthly security patches. So I trust the developers of those always fix things in the next release. To troubleshoot a BSOD issue, there are documentations you can follow, starting with bugcheck code, then debugging tools. It surely takes time and takes effort to learn. But if testing and switching, rolling back things will take more time and effort, I rather learn knowledge and fix in a direct way. A BSOD is not black screen that's for sure.
Last, hey I am glad the issue has gone on your device! Whatever I believe differently. I just hope the other changing factors, like patches, OS upgrade stuff won't cause any issue with older drivers. I personally only update to latest versions, if not participating some beta/dogfood/insider preview program. And it's has been working well for me, too.

Oh I did notice my black screen issue was different from the beginning. Last Aug, when it black screen, the screen won't respond to any of my laptop keyboard or mouse (wireless). Recently, I mean until yesterday, the black screen suddenly came back when I type on wireless keyboard or move my wireless mouse. So the behavior changed. I rebooted my laptop last night after upgrading Nvidia driver. So I need to test more to find out if it still has black screen after sleep, which can be worked around with a reboot.

Beeferony
I am also having this issue. 2019 Blade 15 2070 Max-Q, the screen goes black and I basically close the laptop, reopen it, sign back in, and then it temporarily works until it goes black again... Can somebody post a link to the razer drivers for the 2019 Blade 15 2070 Max-Q? I am not sure where to find them I feel like this is part of the issue like TerraCottainsightrush696 said.

This happened when I first got the blade, then it was fine for a few months and now it is happening again. Switching to 60hz helps but we all want to use the 240hz lol...

I've tried all the drivers and its still happening. I say get in contact with support man. It could be something with the hardware and software can't fix that. See if they can replace the GPU or maybe it's an issue with the screen. The drivers didn't help me at all.

Razer.Caziel
@kydcoco If you're still experiencing the black screen issue after updating both Windows and Nvidia drivers, please send me a PM. Do include the serial number, Windows Build version, and Nvidia driver version in your message so I can try to recreate things from my end.

RZ09-03017EM2
NVIDIA 441.41
Windows 10 Home

Hey, everyone!

So I wanted to check in because I've gone a couple months BSOD and black screen free! I think I spoke about vt-D last time I posted but tinkering with that wasn't really a solution. Wanted to run down a few things that I've changed since. Hopefully it works for some of you!

1. So the first thing that made a really big difference is turning off Adaptive Brightness. Ever since I turned it off via settings and registry, no black screen had happened to me. There are different resources online about turning this feature off, so I won't go too much into it. But I will say that turning it off in settings, registry, and Windows Services is super key.

2. Sleep vs. Hibernation - I had to get used to the differences in Sleep functions between using a Windows laptop and MacBook (what I had transitioned from). Sleep on a Windows laptop is really meant for short breaks away from your laptop and your Blade will still turn on on its own, where as Windows Hibernation is the OSX version of Sleep. I also noticed that most of the BSODs that I got were booting up after an extended amount of time in Sleep. I've set my power button to Hibernate and lid to sleep, adhering to Hibernation when I transport my laptop or go to bed.

3. Rolling back to factory default drivers - my interaction with Razer troubleshooting has been with the Reddit team and they recommended rolling back to the original drivers from my Blade. Along with turning off Adaptive Brightness, this rollback coincides with not having had BSODs/black screens since. I'm probably going to be more cognizant about my driver updates when I have to do one in the future.

4. I'd hate to say this last part - but I did have the benefit of a holiday return policy that went from November til end of January. If none of these steps or other troubleshooting steps don't work while you're in a return policy, you should take advantage of it and find working hardware. I really wanted to push through and make this work bc I needed the power, thermals, and connectivity for VR projects in a easy-to-transport shell when I fly.

Anyway, sorry to get long-winded. I'm trying to think of anything else that might've helped me, but black screen free babyyyyyyyy OH YEAH!

I have just recently bought a blade myself, and have had issues with 90% of the screen goes black except the top part. I can see my mouse moving when it is in the top part of the screen.

I haven't had those problems with my desktop, my old surface pro with Windows 10, so it points alot towards the laptop, but I am still in a search phase before I will contact support about the issue. But seeing this thread about the screen going black, it feels like it's not just me.

@kydcoco If you're still experiencing the black screen issue after updating both Windows and Nvidia drivers, please send me a PM. Do include the serial number, Windows Build version, and Nvidia driver version in your message so I can try to recreate things from my end.

I have the same issue as OP. My razer blade 15 is the 2070 max-Q mercury white model with the 240hz screen. The screen goes black after a period of use even though the rest of the laptop is running fine. It also often happens when waking up the laptop from sleep.

I am also having this issue. 2019 Blade 15 2070 Max-Q, the screen goes black and I basically close the laptop, reopen it, sign back in, and then it temporarily works until it goes black again... Can somebody post a link to the razer drivers for the 2019 Blade 15 2070 Max-Q? I am not sure where to find them I feel like this is part of the issue like TerraCottainsightrush696 said.

This happened when I first got the blade, then it was fine for a few months and now it is happening again. Switching to 60hz helps but we all want to use the 240hz lol...

kydcoco
I've tried all the drivers and its still happening. I say get in contact with support man. It could be something with the hardware and software can't fix that. See if they can replace the GPU or maybe it's an issue with the screen. The drivers didn't help me at all.

Damn, are they going to charge you for the fix? Do you have a protection plan? It seems pretty bad that a lot of people are having this problem...

For me, it seems to happen randomly but when it starts it doesn't stop and I have to switch to 60Hz... I wouldn't have gotten this model if I knew about these issues. The 240Hz is beautiful when it works but terrifying that a 2k+ investment that I personally use for production blacks out uncontrollably... Please keep us updated on your fix man! I may contact support soon.

Beeferony
Are these the right drivers for the 2019 Blade 15 2070 Max-Q?

http://drivers.razersupport.com//index.php?_m=downloads&_a=view&parentcategoryid=886&pcid=885&nav=0,350,885&_ga=2.25505342.2066218656.1574392851-1226784682.1561935452

I am going to download all of these and see if the screen keeps going black. Will update🙏

Hi, how did it go?

I'm having exactly the same problem. Mid 2019 - Mercury White Blade 15 w/2070.
I don't know what to do by now.

I'm having the same problems. The support ticket went no where. I have to cycle (sleep/wake) about 10 times per day, and sometimes within the same couple minutes. This is my first Razer, and I'm really disappointed.

Why no official answer from support on the forum!?

Also, you don't even list my model (RZ09-03017EM2) on the support page!! It's like this model was replaced or something?