Razer Blade Advanced 240hz 2070 MaxQ Graphics - Black Screen Sporadically | Razer Insider

Razer Blade Advanced 240hz 2070 MaxQ Graphics - Black Screen Sporadically

  • 14 November 2019
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52 Replies

A
I am having the same problems. I have discussed it with chat support multiple times, I have followed all the steps except for the external screen because it doesn't act up when I have one to use. Of course, now that I am in a hotel without an HDMI cable it has gone out multiple times in writing this post. Very frustrating and since this is my first Razer purchase, it leaves kind of a bad taste. Hopefully, something comes out soon.
P
absims88
Any update?

I bought the laptop on Friday. I was having the same issues so I returned the laptop to Microsoft yesterday and got a new one. While this one has the same issues, the screen doesn't stay black. It just flickers for like 5 seconds. It happens every time after going to sleep. It sucks!
D
kydcoco
unfortunately there’s no software update at the moment. I’ve had to send my laptop into Razer for them to inspect. Kinda disappointing but at least Razer has acknowledged this issue. I’ll post an update once I hear something from Razer themselves. For now, if you use it at 60hz that should be a temporary fix


Hey man, Did you ever get any feedback or get your laptop back? Is it working?
K
DylanLalonde
Hey man, Did you ever get any feedback or get your laptop back? Is it working?


So I sent my laptop in and Razer received it at their warehouse on 11/21/19. I received an update from them that it has not yet systematically in their system. Essentially this means that they have it at their warehouse but they haven't scanned it in yet. It's been roughly 7 business days and they still have yet to scan the machine into their system.
K
absims88
Any update?

Razer received the machine on 11/21 but as of today (7 business days) they haven't even scanned the machine into their system...so idk
B
Razer.Caziel
@kydcoco If you're still experiencing the black screen issue after updating both Windows and Nvidia drivers, please send me a PM. Do include the serial number, Windows Build version, and Nvidia driver version in your message so I can try to recreate things from my end.


i have thesame issue cant pm you thanks
J
Razer.Caziel
@kydcoco If you're still experiencing the black screen issue after updating both Windows and Nvidia drivers, please send me a PM. Do include the serial number, Windows Build version, and Nvidia driver version in your message so I can try to recreate things from my end.

What is mean a PM?
K
jakaysoom
What is mean a PM?

private message
J
kydcoco
private message

Thank you for your replay, you have solution for black screen after sleep or hibernation.
K
jakaysoom
Thank you for your replay, you have solution for black screen after sleep or hibernation.

Nope no solutions at all. I just sent it back to Razer. The machine was too buggy for the price.
S
Same Problem here. It happens just after waking it up fro sleep.

Restart usally fixes it, but still super annoying.

2019 Advanced 2070 240 Hz Mercury White edition.
F
I'm afraid I'm having same issue. Random display shutdowns.
It happens on power supply as well as battery. Going to sleep and waking turns the screen back on. When connected to external monitor it still works when main blackouts and switching the resolution wakes the display up.
This is strange and very annoying. Especially after spending so much money. I've send the message to the support but not heard from them yet.
Is there any update on this? Is this hardware or software issue?
C
Same problem here, just got my razer 15 270 hz, 270 maxQ last week
F
I guess there are too many broken laptops and Razer decided to do nothing? I've requested support over a week ago and no one responded to this day.
F
crobmitch
Same problem here, just got my razer 15 270 hz, 270 maxQ last week

Return it while you still can.
L
kydcoco
Nope no solutions at all. I just sent it back to Razer. The machine was too buggy for the price.

Any updates?
F
Yesterday I've installed Windows update 1909 and from then it seems to work just fine. Can anyone test this?
L
I can test tonight at home, thanks for the update @fgkris
L
Sorry to hear @kydcoco . Knowing it takes so long makes me reluctant to send my computer there, since I need it for work too. So sad to see Razer taking so long with the repairs AND finding a fix to this problem.

@fgkris I tried with Windows 1909 and the problem persists, when you wake the computer up from sleep. Maybe it worked for you since the computer was restarted for the Windows update, so it hadn't gone to sleep yet?
U
Hey all, I may have found a solution here. I've been having the same issue with my Razer Blade 15, 2019 Advanced, 2070 Max Q. Spent a few hours trying to fix this problem and I've come upon a setting in Intel Graphics Control Panel that has (so far) fixed the issue.

Possible Solution:
It seems as though Enabling the "Panel Self-Refresh" in Intel UHD Graphics Control Panel will fix the issue.
It's found under the POWER section. Make sure to set it for all Graphics Plans, as well as both "Battery" and "Plugged In".



Let me know if this fixes it for you guys/doesn't fix it. We need more samples here!

Edit: Formatting
J
I’m having the same issue. Funny thing though; it wakes up immediately when i connect it tonan external monitor.
L
@U-Type thanks for sharing! Mine were already set as enable and I keep getting the issue sadly :(
Is it still working for you even after you let the computer go to sleep and wakes it up?
U
lucaslayf
@U-Type thanks for sharing! Mine were already set as enable and I keep getting the issue sadly :slightly_sad:
Is it still working for you even after you let the computer go to sleep and wakes it up?


It does still happen unfortunately, celebrated too early 😞. But it does seem to reduce the chances of the issue happening
B
@U-Type So I tried one setting in the Intel app, which was disabling the "Display Power Saving Technology" in the "On Battery" section of the "Power" panel. I also disabled adaptive brightness in the registry and in Services (all steps can be found on Google!).

The display doesn't go black *as often* as it used to on this machine now.

I just posted in another thread - I've had four of these so far :frown_:. Let me know if that helps a bit!
Y
Hey guys, I had the same issue with my Advanced 240hz 2070 MaxQ since last Aug when I bought it from US. Then I found this forum and knew it was widely discussed. It was not that annoying because it seemed a reboot can make the black screen gone or less frequent, while a sleep/wake likely makes it worse. Another thing I found, when I used my graphic say a live stream media webpage, or lunch games, it rarely or never happens. That's how I believed the cause is related to GPU and graphic drivers. Intel and Nvidia must co-work together and switch.

Until recently it happens every several minutes until reboot, really unbearable, since I have to work from home for now...
So I started upgrading my GPU driver. There is an Nvidia icon at my taskbar. I right clicked and lunch Nvidia GeForce Experience It allows me to update my graphic driver to version: 442.19 Release date: 02/03/2020. Without a reboot (although I thought I had to), I think I have been smoothly using my desktop for 6 hours without seeing a black screen.

I just want to post here first and then reboot. Because reboot may make the issue less frequent so I won't be able to tell if it works. Encourage you to try it and post here if that really helps.

BTW. I also kept my other drivers up to date, using Intel Driver & Support Assistant but it doesn't cover Nvidia driver well. I suppose Nvidia website also provides generic driver, but I technically prefer using the out of box tools first.

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