Razer central sign in stuck on loading | Razer Insider
Solved

Razer central sign in stuck on loading

  • 21 June 2023
  • 63 replies
  • 3365 views
eggsleekRaisinBlack863
Userlevel 3

I’m unable to open any Razer software due to this problem, Razer Central shows me the screen above, razer synapse and razer cortex don’t open.

icon

Best answer by Matus212 22 June 2023, 00:05

View original

63 Replies

B

EVERYONE
It's working again for me (11:30 a.m.) I've been able to connect.
I installed razer synapse 3, and presto.
Then it suggested an update, I do them, and it's good.

 

peterw18

I can confirm as of now, it does seem to be working again.

webbytePersimmon311
Userlevel 2

SOLUTION HERE -- 

worked for me
 

Hi, the support got back to me kinda fast and it worked what they suggested. The software they said to downloaded were already installed on my PC, so I guess what was on the first segment did the trick. Try doing this:

"Thanks for getting back to us and providing us with the logs.

Uninstall again the Razer Synapse 3, delete all Razer folders you can find in C:\Program Files(x86) and C:\Program Data. The Program Data folder is set to hidden by default so you might need to change the folder option first.

Then download and install the following files:

Microsoft .NET Framework 4.8

Microsoft Visual C++ Redistributable

Microsoft DirectX End-User Runtime

After installing those files, reboot your computer. Then download the manual install of Razer Synapse 3 here. Reinstall Razer Synapse 3, DO NOT include the other modules (Chroma Connect, Chroma Studio, Cortex) when you reinstall it.

Best regards,

Jeff L.

RΛZΞR | SoloWingPixie

Best regards,

Jeff L.

RΛZΞR | SoloWingPixie"

Microsoft Visual C++ Redistributable has 3 downloads ARM64, X86, X64 which one do i downlaod

 

peterw18

SOLUTION HERE -- 

worked for me
 

Hi, the support got back to me kinda fast and it worked what they suggested. The software they said to downloaded were already installed on my PC, so I guess what was on the first segment did the trick. Try doing this:

"Thanks for getting back to us and providing us with the logs.

Uninstall again the Razer Synapse 3, delete all Razer folders you can find in C:\Program Files(x86) and C:\Program Data. The Program Data folder is set to hidden by default so you might need to change the folder option first.

Then download and install the following files:

Microsoft .NET Framework 4.8

Microsoft Visual C++ Redistributable

Microsoft DirectX End-User Runtime

After installing those files, reboot your computer. Then download the manual install of Razer Synapse 3 here. Reinstall Razer Synapse 3, DO NOT include the other modules (Chroma Connect, Chroma Studio, Cortex) when you reinstall it.

Best regards,

Jeff L.

RΛZΞR | SoloWingPixie

Best regards,

Jeff L.

RΛZΞR | SoloWingPixie"

Microsoft Visual C++ Redistributable has 3 downloads ARM64, X86, X64 which one do i downlaod

 

Do you know what operating system you are running?

cserpete
Userlevel 2

Hey everyone,


We are aware of the login issue that you may have experienced getting stuck on the login screen during authentication which has affected various Razer software.

We have deployed a fix for the issue. We highly recommend closing all the running Razer apps and restarting them as a recovery.


We appreciate everyone's patience while our team was investigating.


Should you need further help, please don't hesitate to send @Razer.Speedcr0ss, @Razer.Zionzedd a PM.

Thanks for your work!
Sadly there was no site update on Razer Status || https://status.razer.com
Please update the status page! Thanks.
Luckily I came here and saw that the problem was resolved. 

Jun 22, 2023

No incidents reported today.

Jun 21, 2023

No incidents reported.

If the same issue happened now, which happened on Jun 14, 2023

RazerID : Intermittent login issues

Resolved - This incident is resolved. The service has been fully restored back to availability.
Jun 14, 10:22 PDT

Identified - The issue has been identified and a fix has been implemented.
Jun 14, 10:04 PDT

Investigating - We are experiencing intermittent login issues for RazerID. The team is investigating the matter with priority.
Jun 14, 07:47 PDT
…then please keep one eye on this for a while. Happened twice in 8 days...it may have a more serious issue then you solved on Jun 14.
I will install the software version 1.13.0.415 again. I leave a comment here, if it’s working for me as well.

R

I’m unable to open any Razer software due to this problem, Razer Central shows me the screen above, razer synapse and razer cortex don’t open.

Same issue here. :(
I think this is their server problem.
It may solved soon. Be patient, mates! ;)

Glad to see I’m not the only one. Just received my Razer Blade 18 yesterday and have been trying to figure it out. Just wait it out now, unlucky time to receive my order lol 

cserpete
Userlevel 2

I can confirm as of now, it does seem to be working again.

Working for me as well.

ventureammoVioletWeb402

Working only through VPN with US IP…  

“Amazing” company )))

T

Absolute junk software.

Spent loads on keyboards, wireless headsets and mouse and it’s all let down by software that doesn’t load correctly and constantly gives me error messages.

 

All was fine a month ago, now it’s all broken and a very frustrating experience.

V

I got the same issue of stuck log in to THX Spatial Audio

 

Liberty75

I got the same issue of stuck log in to THX Spatial Audio

 

 

Yup, I restarted my PC and now I get this issue. You would think they would allow you to work offline without having to login. I will have to see if other hardware manufactures allow for settings to be local on my machine or not. This seems like an idiotic protocol by Razer. I didn’t even know this was the case until today. They ruined the Naga, and the Tartarus, and now this. I’ve gone from Razer fanboy to now seeing their products as meh. I cannot recommend that others use this once great brand anymore.

Liberty75

My eventual solution is to be logged off. After closing the program and opening it again a few times to login, I eventually logged in as a “Guest.” So my earlier post was wrong, you can be offline. It was just annoying to figure it out. I had backups of my profiles, so I am now using them as a guest and will likely keep it this way.

V

Okay i managed to log in after i tried uninstalled and pressed repair, but it might be that you have to login for the first time in website 

Reply


CookiesCookie settings