My razer devices disconnect and reconnect out of nowhere. When it starts this cycle of disconnects and reconnects, it usually happens for several minutes straight.
This is not a USB or motherboard problem. It happens to my razer keyboard and mouse at the same time. My Chroma lighting on my keyboard will revert to default color design when it disconnects, and then back to my preferred chroma settings when it reconnects. It disconnects and reconnects every couple of seconds until I reboot. Even if I plug my keyboard and mouse into different pots, the problem persists. I've tried plugging my mouse and keyboard into USB ports that I know don't have a problem, because I have other devices plugged into them that stay connected all the time. However, the problem persists no matter which USB ports I use.
My mouse experiences the exact same problem at the same time, which makes it nearly impossible to use, because when it disconnects, I obviously have no input. It reconnects for a second or 2, but then immediately disconnects again.
I have tried to hard-close the synapse software while it's doing this, but it gets stuck. Even if I close the software when its doing this, it continues doing it until I reboot.
I have my synapse drivers up to date. I downloaded and installed the new Viper Ultimate firmware. Everything is up to date.
Currently using Razer Blackwidow Chroma V2 keyboard, and Viper Ultimate Wireless mouse.
(IMPORTANT) The only way I can avoid this problem is to uninstall synapse completely, rendering most of the features obsolete. I want Razer to be aware of this, because these products are expensive, and most of the features of the products are built into a software bundle that does not work for me. There are other threads on this forum about this exact same problem, that were left open with no resolution from 2021. Razer must be aware of this, if they aren't, I will continue posting about it until they are.
Razer devices constantly disconnecting and reconnecting
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A SOLUTION:
I have a Huntsman Mini and a Ornata Chroma and have been using them together for atleast a year. Then one day the Mini starts disconnecting and reconnect endlessly enery 5 seconds.
For the few seconds it was connected I managed to change the Mini’s profile (from taskbar) and then it worked as usual. If I change back to the troubled profile it starts disconnecting again. So something in the profile is causing it in my case. I have no idea what. Maybe the profile file became corrupted somehow. I do use macros and make other changes to the keys.
Hope this helps someone. Have a good day.
I have the same issue with my Razer Kraken ultimate headphones, cost me a lot of money, and i thought that i can survive it, i’ve endured that for a long time, i’m tired of this, today the mic broke i don’t know why, it just disconected and connected with that horrible sound to my ears and the mic didn’t work, keep in mind that i was playing with my best friend, and we had to cut the call short, just because of this, i am tired, i don’t want to spend more money, i’m thinking of selling the headphones off, because i’ve had enough.
When the headphones disconnect, and connect, my games would freeze for about 10 seconds, and it would be alright if it didn’t happen every minute or so, sometimes my games would crash and close, or i would not be able to hear anything from the game for as long as i played it, which is very annoying when you’re playing a game that you play for the calming music and sounds.
same issue here
My razer barracuda is turning off by itself for a few seconds and then plugs back in, it's sad this because I bought the handset not 2 months ago.
My issue goes away if I chose static (e.g. green) lightning instead of spectrum cycle. Of course it also goes away completely if I uninstall Synapse 3 - but I want to keep that...
Damn shame but its only the Razer Chroma V2 that keeps disconnecting for me. I have a Razer mouse and gamepad (both wired) that are ok. Weird. Returning the Chroma!
Userlevel 3
Normally I check lift off distance and adjust it to help stop that from happening. I have also use sfc and dism commands to fix this problem with a reboot. Once I had to reset the usb voltage in bios. I be very careful doing this. It's probably not the fix. Can people post synapses version. Does it happen in new beta version as well.
Hi guys,
I have a Razer Blackwidow V3 Mini Hyperspeed and the keyboard keep disconnecting after 3-4 seconds when i am playing Fortnite. Is there any way around this? FYI my USB dongle is plugged directly to the PC.
I've downloaded the latest firmware and even updated the drivers individually from Razer's website. I've also installed and uninstalled Razer Synapse 3.0 a few times but the issue still persists.
Please let me know how can i solve this issue.
Thank you.
For me, it happens also with Synapse 3 and Synapse beta.
I have A Razer deathadder V2 mice and since over a month I have a problem where the mouse just stops in the middle of the game and freezes for few seconds, sometimes I can hear the USB disconnect sound, sometimes dont, sometimes I have to replug the Cable to make it work again, im using Razer Deathadder since 2008 and this is like my 10th mice or so, didnt find a solution yet.
Please eeelp
Userlevel 3
The only other option I know about is resetting software and hardware in app or with pressing specific keys. For the correct key check support site. Beside that only windows errors or damaged hard drive files.
Userlevel 3
Unless it's a uncommon problem.
Userlevel 3
What mouse and firmware version. You try updating mouse. Also what surface are you using it on. What computer has computer bios been updated or adjusted.
Should probably been go private before answering but I'm not paid tech support. So only answer if you want. But check computer bios to see if older and try different surfaces or mouse mat if possible.
Thank you
Jeff martin
Userlevel 3
Have you try the normal stuff setup custom mouse surface or select mouse pad. Adjust lift off distance. Should also be done after doing firmware updates. Try running windows sfc or dism. Also if razer email support does not help try contacting windows support. Normally I check firmware version first. Then adjust lift off distance.
So this is obviously a common issue and has been for a while now it seems. So my question to Razer is why have you not done anything to support your customers who use your product? And I’m sure you’ll come back with try uninstalling and reinstalling, but that doesn’t seem to fix it either. So why don’t you guys identify the problem……. And fix it?
Tips which helped me in my case:
- After windows boot and all other startup modules are loaded - relaunch razer central(synapse)
- Don’t run multiple games for which you have different profiles at the same time(it provides usb connect/reconnect even after you close one of the games. Solution above for this case)
This is 100% due to using Razer wireless mouse and keyboard at the same time. I’m using a black widow keyboard and Ballistix mouse. If I take out the 2.4GHZ USB transmitter for the keyboard and connect it directly to my PC with USB - the issue stops completely. The 2.4GHz transmitters interfere with each other and cause the signal loss. It’s a pain as it’s no longer a wireless keyboard BUT it fixes the issue.
Just had to deal with a similar problem for a a couple of days.
Deleted synapse v3 and it works fine, but without the additional features.
So disappointed that a once great company has fallen so low,
Never going to but a Razer product again.
Userlevel 3
Did you try top right corner in software to rest hardware or software. Did tech support check logs and installed software. Drivers, firmware and bios. To help trouble shoot. Did you ask windows support for help?
The issue still persists here as well. However in my case it is noticeable only if mouse and keyboard are connected to Blade laptop through an USB hub:
i did find a workaround for this, though it goes through the battery shockingly
connecting my blackwidow v3 pro and naga pro via bluetooth (not via the usb cable or usb receiver/s) allows the synapse software to work without the lagging/unresponsiveness
i *believe* this is due to the way bluetooth connects to the computer (eg: blackwidow cannot use all synapse features such as advanced effects/studio), i *believe* it bypasses the synapse software somehow (also, the issue *may* lie solely with the keyboard as the naga mouse connects to synapse properly and is allowed to use advanced effects/studio, but still doesnt become unresponsive)
the only issue doing this (bluetooth), is the power/sleep/wake spikes, but no unresponsiveness once its woken up again
i did find a workaround for this, though it goes through the battery shockingly
connecting my blackwidow v3 pro and naga pro via bluetooth (not via the usb cable or usb receiver/s) allows the synapse software to work without the lagging/unresponsiveness
i *believe* this is due to the way bluetooth connects to the computer (eg: blackwidow cannot use all synapse features such as advanced effects/studio), i *believe* it bypasses the synapse software somehow (also, the issue *may* lie solely with the keyboard as the naga mouse connects to synapse properly and is allowed to use advanced effects/studio, but still doesnt become unresponsive)
the only issue doing this (bluetooth), is the power/sleep/wake spikes, but no unresponsiveness once its woken up again
interestingly, after i think i spotted the issue with the keyboard not the mouse as i mentioned above, i remembered something
i was using the blackwidow v3 pro and naga pro for about a year before this disconnecting issue showed up, i figured it was due to some synapse update. however about the same time this happened the usb over on the blackwidow keyboard broke. so rather than risk losing my usb receiver, i swapped the sync usb to the keyboard and put the naga’s away inside it.
later, after getting the disconnect issue, i split them again and have been using them that way for ages. and everytime it disconnected, when the keyboard disconnected, the mouse would too. the mouse lagging, would cause the keyboard to disconnect
now the comment above - when i realised the keyboard may be the issue, i installed razer to my shiny new win 11 pc (previously never had it on that system), then resynced the blackwidow to the naga’s usb
so far… NO ISSUES?!?
TL/DR: has anyone else tried to sync the keyboard to the mouse to circumvent the keyboard’s synapse connection?
Hi all, I have had this same problem randomly for a couple of years & it returned a few days ago & I’ve managed to get to the bottom of it & it’s pretty out there tbh….
Firstly I’m UK so 240v if that matters.
I have my system on an extension lead on a double wall socket, on the other side I randomly have some electronics to some snake enclosures connected via thermostatic controls, so when the enclosures reach the temperature they shut off power & then come back on when needed.
I have some that pulse the power lower meaning less power thus less heat generated, last week I got a new snake & out come the trusty Microclimate mini-stat 100, this is a simple on off device so it turns on when it needs heat & off again when up to temperature.
The analogue device when used on the same wall socket bank as my pc somehow kicks out synapse, I don’t know if it’s due a tiny surge of power being used or stopped, The unit it’s controlling is a tiny 15 watt heat cable.
This somehow kicks out Synapse for a split second & effects no other programs, synapse then fails to detect my Kraken TE headset connected via usb until I unplug it & plug it back in & then click to set it to default in synapse again.
This may have to be done in game too as every sound device including webcams & Sony controller can then be detected as potential microphones, despite Synapse being the default sound device on my pc.
My workaround will be just to move the thermostat or put a surge protector on it, it’s a pretty wacky reason to lose connection though.
I’m only really posting incase it helps others out of thier frustration, you may have a phone charger, rgb lighting or any other electrical device tripping out Synapse
Userlevel 3
If the problem happens with hub only I wonder about voltage on hub. Does the brand of hub matter, can you attach power plug. Is it only when hub attach to razer laptop.
That just give me more questions does windows log any errors. What is firmware and bios version. Hopefully reported to support with case #.
Having the same issue.
My DeathadderV3 (wired) mouse keeps disconnected every 3-4 seconds when I move it while the Synapse 3.0 is on.
It keeps connection when I don’t move it but as soon as I move it, it disconnects again.
Turning Synapse 3.0 off solves it, however it’s very frustrating since I use many other Razer devices need preference setup.
I’ve tried completely uninstalling driver, Synapse and reinstalled it however it replicates the situation.
I’ll see what Razer Support replies to my ticket.
Actually it didn’t fix and started doing again after few hours later.
I tested this to other PCs and devices that don’t have Synapse at all and did the same thing.
I guess it was hardware issue, not software. Claimed RMA and it’s on the way.
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