Razer devices constantly disconnecting and reconnecting

I have kind of the same issue with a Win10 Razer Blade 15 advanced 2020.

I experience “USB dropouts” for all my usb devices without using a usb hub.

Roccat Mouse

Logitech Keyboard

Native Instruments Audio Interface

External drive

When it happens with my mouse i have to disconnect and reconnect it.

Sometimes i even have to use another USB port to get it recognized again.

The other devices juts drop out and come back.

Adding to this - 

Having the same issues. All Razer devices will randomly start disconnecting and reconnecting for about a minute, then when they stay connected, all input is extremely janky, rendering devices completely unusable until I manually disconnect and reconnect them from my PC. 

I have tried changing USB’s slots, using the devices on another PC, turning off all lighting effects, etc. This problem started recently, and has been getting progressively worse. Every Razer product I have purchased in the past 5 years has given me premature grief at one point or another. This may be the last straw before I permanently switch to a competitor.

Current Razer Products:
Razer Deathstalker V2
Razer Naga Trinity
Razer Goliathus Extended Chroma

Closing the Synapse App was the solution in my case.

I dont need RGB stuff. Do i need Synapse to control my power management / gpu?

I don’t think so….

Afraid not. Issue is happening with a lot of non-wireless tech too. Most recent is my Basilisk v3 after a long time of working no issues... Bam.. synapse 3. Now multiple disconnects, can't update my firmware as it disconnects me (while cabled???) while trying to load it. 

As others have said.. this is pretty poor performance from a company that charges a premium for their hardware to have their software be the cause of issues!

I’ve been watching for version changes (by downloading the synapse every now and again and saving the downloads and comparing verions). I’m going to try the “new” razer synapse RazerSynapseInstaller_v1.15.1.561. Will report back on my findings after a new, clean install

Had an issue with Blackwidow V3 disconnecting. at first couldn’t figure out what was causeing it and its really a pain if your playing a game with keybouse and mouse to then just stop moveing out of no where just to get killed by something or someone in game. Came here then seen people shareing there problems and stateing it’s the synapse. So instead of getting rid of it i just closed it in task manager no issues so it deffently is something to do with synapse not sure if it’s codeing or what but this deffently needs a fix Razor. If you want to keep your customers other wise the extra bit and bobs you get us are just pointless if the sofware messes with the product. Not to metion the price we have to pay the get said object. Sorry if that comes off at being an ass not my intetion just saying.

Kinda pissed me off when razer products that i bought have this kind of issues. Back a few years ago i bought Razer Basilisk X Hyperspeed. And then when the bluetooth malfunctions and try to ask for warranty claim their support system keep saying i need to go to physical store and lodge warranty there due to my region in Malaysia BEAR IN MIND THEY communicate via EMAIL ONLY. And at the same time i do need a mouse i have purchase another Razer Basilisk Ultimate and Razer Viper Ultimate Quartz Edition. And this time JAN 22 2024 8:30AM Razer Ultimate Viper Quartz Edition decided to die on me while i was working. The device keep connecting and disconnecting non stop and so annoyingly until i cannot work. For 2 Razer products that cost me a pocket hole and your warranty claim that is none to non existent. I will not buy any Razer products again in Malaysia. Unless u guys buck up and provided the customer replacement. I will rather buy Logitech your competitor instead. Razer OWE me 2 products that cannot be replaced. And fyi i do have the original box and all the shit still in mint conditions. 

Having the same issue. 

My DeathadderV3 (wired) mouse keeps disconnected every 3-4 seconds when I move it while the Synapse 3.0 is on.

It keeps connection when I don’t move it but as soon as I move it, it disconnects again.

Turning Synapse 3.0 off solves it, however it’s very frustrating since I use many other Razer devices need preference setup.

I’ve tried completely uninstalling driver, Synapse and reinstalled it however it replicates the situation.

I’ll see what Razer Support replies to my ticket.

I have the same issue with my Razer Kraken ultimate headphones, cost me a lot of money, and i thought that i can survive it, i’ve endured that for a long time, i’m tired of this, today the mic broke i don’t know why, it just disconected and connected with that horrible sound to my ears and the mic didn’t work, keep in mind that i was playing with my best friend, and we had to cut the call short, just because of this, i am tired, i don’t want to spend more money, i’m thinking of selling the headphones off, because i’ve had enough.
When the headphones disconnect, and connect, my games would freeze for about 10 seconds, and it would be alright if it didn’t happen every minute or so, sometimes my games would crash and close, or i would not be able to hear anything from the game for as long as i played it, which is very annoying when you’re playing a game that you play for the calming music and sounds.

i did find a workaround for this, though it goes through the battery shockingly

connecting my blackwidow v3 pro and naga pro via bluetooth (not via the usb cable or usb receiver/s) allows the synapse software to work without the lagging/unresponsiveness

i *believe* this is due to the way bluetooth connects to the computer (eg: blackwidow cannot use all synapse features such as advanced effects/studio), i *believe* it bypasses the synapse software somehow (also, the issue *may* lie solely with the keyboard as the naga mouse connects to synapse properly and is allowed to use advanced effects/studio, but still doesnt become unresponsive)

the only issue doing this (bluetooth), is the power/sleep/wake spikes, but no unresponsiveness once its woken up again

interestingly, after i think i spotted the issue with the keyboard not the mouse as i mentioned above, i remembered something

i was using the blackwidow v3 pro and naga pro for about a year before this disconnecting issue showed up, i figured it was due to some synapse update. however about the same time this happened the usb over on the blackwidow keyboard broke. so rather than risk losing my usb receiver, i swapped the sync usb to the keyboard and put the naga’s away inside it.

later, after getting the disconnect issue, i split them again and have been using them that way for ages. and everytime it disconnected, when the keyboard disconnected, the mouse would too. the mouse lagging, would cause the keyboard to disconnect

now the comment above - when i realised the keyboard may be the issue, i installed razer to my shiny new win 11 pc (previously never had it on that system), then resynced the blackwidow to the naga’s usb

so far… NO ISSUES?!?

TL/DR: has anyone else tried to sync the keyboard to the mouse to circumvent the keyboard’s synapse connection?

Actually it didn’t fix and started doing again after few hours later.

I tested this to other PCs and devices that don’t have Synapse at all and did the same thing.

I guess it was hardware issue, not software. Claimed RMA and it’s on the way.

February 5th, 2024.

I’m suffering from the same issue, and on a weekly basis I have to repair my synapse for this useless software to remember my prefered settings.. My personal opinion is to stay aware from razer products.

im using kraken headset v3, chroma widow wireless keyboard and viper wireless mouse.

i love the gear, but the software and support is worse than blizzard activision

So this is obviously a common issue and has been for a while now it seems. So my question to Razer is why have you not done anything to support your customers who use your product? And I’m sure you’ll come back with try uninstalling and reinstalling, but that doesn’t seem to fix it either. So why don’t you guys identify the problem……. And fix it? 

Hi all, I have had this same problem randomly for a couple of years & it returned a few days ago & I’ve managed to get to the bottom of it & it’s pretty out there tbh…. 
 

Firstly I’m UK so 240v if that matters. 
I have my system on an extension lead on a double wall socket, on the other side I randomly have some electronics to some snake enclosures connected via thermostatic controls, so when the enclosures reach the temperature they shut off power & then come back on when needed. 
I have some that pulse the power lower meaning less power thus less heat generated, last week I got a new snake & out come the trusty Microclimate mini-stat 100, this is a simple on off device so it turns on when it needs heat & off again when up to temperature. 
The analogue device when used on the same wall socket bank as my pc somehow kicks out synapse, I don’t know if it’s due a tiny surge of power being used or stopped, The unit it’s controlling is a tiny 15 watt heat cable. 
This somehow kicks out Synapse for a split second  & effects no other programs, synapse then fails to detect my Kraken TE headset connected via usb until I unplug it & plug it back in & then click to set it to default in synapse again. 
This may have to be done in game too as every sound device including webcams & Sony controller can then be detected as potential microphones, despite Synapse being the default sound device on my pc. 
My workaround will be just to move the thermostat or put a surge protector on it, it’s a pretty wacky reason to lose connection though. 

I’m only really posting incase it helps others out of thier frustration, you may have a phone charger, rgb lighting or any other electrical device tripping out Synapse
 

Why wont Razer do anything about this? This is a known issue and has been for a while looking at this thread?

I’ve just brought a razer Huntsman elite V2 Tenkeyless and it just keep disconnecting and making these stupid noises while it disconnects/reconnects.

same issue as everyone above. this needs to get fixed before this happened i swore by razer and now even my old keyboard is having the same issues as my new keyboard I've tried everything in this thread nothing has worked and I'm absolutely let down razer hasn't fixed it with how long its been.

I think I know what the problem is… It’s razer’s mice… I got a new Logitech mice and still use my Razer keyboard and it hasn’t freezed up again yet! *fingers crossed* lol

I updated to Windows 11 (23H2) and decided to try out the new Synapse Beta (4.0.86.38). My Huntsman Elite Keyboard disconnects and reconnects.

Everything works fine when Synapse isn’t running. When I load synapse and don’t have linked games (e.g. I use one default profile), it also appears to be fine.

Once I add a linked game to my Huntsman Elite using an alternate profile (e.g. keyboard mapping); this is where the issue begins. If I switch between windows (e.g. from game window to desktop and back) so that synapse actives the profile for that linked application and goes back to the default profile on the desktop, it disconnects and reconnects my Huntsman Elite Keyboard.

I can reproduce this by swapping rapidly between windows (which swaps rapidly between profiles, e.g. 6-12 times in a couple seconds is enough to trigger this.)

I also have a Deathadder V2 Mouse that swaps profiles depending on what game/window is taking focus. The mouse and profile switching appears to be working fine though, even with rapid switching.

I only have the Razer Basilisk Ultimate mouse as hardware connected to my computer . And yesterday when i was playing Battlefield 2042 i suddenly got this problem too. Loved the mouse up until now. Its now connected threw the usb cable, and that was not my intention when spending the money on this mouse. Have tried ununstalling synapse 3, and also used the driver removal tool, to no success :( It just keeps connecting and disconnecting repeatedly. Realy not tempted to buy another wireless mouse from Razer

Hi everyone, very similar issue here: mouse keeps connecting and disconnecting repeteadly but only if the all 3 circumstances are intact:

• Blade 16 (e.g. Lenovo laptop works)
• mouse receiver is connected to Thunderbolt 4 Dock
• Spectrum cycle is turned on Synapse 3

I contacted support. In the beginning they asked meaningful questions on how to reproduce. After they sent the case to their “internal” team, they started to propose dummy solutions like I should do factory reset and wipe all my data to see if it helps or not?!

Any help is highly apretiated.

A SOLUTION:

I have a Huntsman Mini and a Ornata Chroma and have been using them together for atleast a year. Then one day the Mini starts disconnecting and reconnect endlessly enery 5 seconds. 

For the few seconds it was connected I managed to change the Mini’s profile (from taskbar) and then it worked as usual. If I change back to the troubled profile it starts disconnecting again. So something in the profile is causing it in my case. I have no idea what. Maybe the profile file became corrupted somehow. I do use macros and make other changes to the keys. 

Hope this helps someone. Have a good day. 

same issue here 

My razer barracuda is turning off by itself for a few seconds and then plugs back in, it's sad this because I bought the handset not 2 months ago.

My issue goes away if I chose static (e.g. green) lightning instead of spectrum cycle. Of course it also goes away completely if I uninstall Synapse 3 - but I want to keep that...