My razer devices disconnect and reconnect out of nowhere. When it starts this cycle of disconnects and reconnects, it usually happens for several minutes straight.
This is not a USB or motherboard problem. It happens to my razer keyboard and mouse at the same time. My Chroma lighting on my keyboard will revert to default color design when it disconnects, and then back to my preferred chroma settings when it reconnects. It disconnects and reconnects every couple of seconds until I reboot. Even if I plug my keyboard and mouse into different pots, the problem persists. I've tried plugging my mouse and keyboard into USB ports that I know don't have a problem, because I have other devices plugged into them that stay connected all the time. However, the problem persists no matter which USB ports I use.
My mouse experiences the exact same problem at the same time, which makes it nearly impossible to use, because when it disconnects, I obviously have no input. It reconnects for a second or 2, but then immediately disconnects again.
I have tried to hard-close the synapse software while it's doing this, but it gets stuck. Even if I close the software when its doing this, it continues doing it until I reboot.
I have my synapse drivers up to date. I downloaded and installed the new Viper Ultimate firmware. Everything is up to date.
Currently using Razer Blackwidow Chroma V2 keyboard, and Viper Ultimate Wireless mouse.
(IMPORTANT) The only way I can avoid this problem is to uninstall synapse completely, rendering most of the features obsolete. I want Razer to be aware of this, because these products are expensive, and most of the features of the products are built into a software bundle that does not work for me. There are other threads on this forum about this exact same problem, that were left open with no resolution from 2021. Razer must be aware of this, if they aren't, I will continue posting about it until they are.
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Ok, I have had this problem with my keyboard disconnecting. I stopped using Razer synapse for some time only opening it a few times a month to see if an update was out that fixed it. And at some point it stopped.
Just found out it had reverted to the standard profile for the keyboard and not the custom I normally used. Tried to switch back to my custom profile and it started disconnecting again.
Managed to switch it back to the standard profile again and it stopped disconnecting again.
So not sure if it help anyone else, but try to see if you can switch the profile you are using and see if it stops it.
Userlevel 1
This is 100% due to using Razer wireless mouse and keyboard at the same time. I’m using a black widow keyboard and Ballistix mouse. If I take out the 2.4GHZ USB transmitter for the keyboard and connect it directly to my PC with USB - the issue stops completely. The 2.4GHz transmitters interfere with each other and cause the signal loss. It’s a pain as it’s no longer a wireless keyboard BUT it fixes the issue.
Afraid not. Issue is happening with a lot of non-wireless tech too. Most recent is my Basilisk v3 after a long time of working no issues... Bam.. synapse 3. Now multiple disconnects, can't update my firmware as it disconnects me (while cabled???) while trying to load it.
As others have said.. this is pretty poor performance from a company that charges a premium for their hardware to have their software be the cause of issues!
I’ve been watching for version changes (by downloading the synapse every now and again and saving the downloads and comparing verions). I’m going to try the “new” razer synapse RazerSynapseInstaller_v1.15.1.561. Will report back on my findings after a new, clean install
Had an issue with Blackwidow V3 disconnecting. at first couldn’t figure out what was causeing it and its really a pain if your playing a game with keybouse and mouse to then just stop moveing out of no where just to get killed by something or someone in game. Came here then seen people shareing there problems and stateing it’s the synapse. So instead of getting rid of it i just closed it in task manager no issues so it deffently is something to do with synapse not sure if it’s codeing or what but this deffently needs a fix Razor. If you want to keep your customers other wise the extra bit and bobs you get us are just pointless if the sofware messes with the product. Not to metion the price we have to pay the get said object. Sorry if that comes off at being an ass not my intetion just saying.
I only have the Razer Basilisk Ultimate mouse as hardware connected to my computer . And yesterday when i was playing Battlefield 2042 i suddenly got this problem too. Loved the mouse up until now. Its now connected threw the usb cable, and that was not my intention when spending the money on this mouse. Have tried ununstalling synapse 3, and also used the driver removal tool, to no success :( It just keeps connecting and disconnecting repeatedly. Realy not tempted to buy another wireless mouse from Razer
Hi everyone, very similar issue here: mouse keeps connecting and disconnecting repeteadly but only if the all 3 circumstances are intact:
- Blade 16 (e.g. Lenovo laptop works)
- mouse receiver is connected to Thunderbolt 4 Dock
- Spectrum cycle is turned on Synapse 3
I contacted support. In the beginning they asked meaningful questions on how to reproduce. After they sent the case to their “internal” team, they started to propose dummy solutions like I should do factory reset and wipe all my data to see if it helps or not?!
Any help is highly apretiated.
Userlevel 1
Same here with a Blackshark Headset. Worked fine for over a year, then about a month ago they started pushing out a bunch of software updates, I don’t think it’s a stretch to say at one point there was 3 in one week. Then the headset sound started popping, disconnecting and reconnecting, losing all sound, etc.
The internet is filled over the years with complaints about Razer software. Seems their QA department isn’t very good. It’s understandable that it can be difficult to upgrade software due to the variety of PC systems people have, but widespread problems like this should no be happening, and it DEFINITELY shouldn’t be the same type of issues ongoing year after year.
I have also seen that the website isn’t maintained very well, there are many ways to link to downloads both on the website and various links in the software, and I noted that some links take you to different versions of software. That’s sloppy.
I eventually uninstalled everything a couple of weeks ago, but saved those downloads so I could watch to see if there were any update, and I do see that there is a different Synapse software compared to a couple of weeks ago, it was RazerSynapseInstaller_V1.14.0.500, now it’s RazerSynapseInstaller_V1.15.0.504.
So I’m going to try again to see if things have been fixed. I doubt it has.
Also, they should maintain a page that has all previous versions of the software so people can at least roll back to the versions that work. Lots of companies do that. When you don’t do that, you wind up with unhappy customers. So if you’re going to have sloppy updates and sloppy QA, the least you can do is provide previous versions so people can still enjoy your product while you fix your problems.
I have seen some posts from people saying that reinstalling Windows fixed the issue, I don’t think I’m doing that.
I love the Blackshark when it works, it’s a great headset, but I have others here that I can use, and I have no problem throwing them in the trash if they don’t fix the software and fix their overall issues with how they do updates.
A SOLUTION:
I have a Huntsman Mini and a Ornata Chroma and have been using them together for atleast a year. Then one day the Mini starts disconnecting and reconnect endlessly enery 5 seconds.
For the few seconds it was connected I managed to change the Mini’s profile (from taskbar) and then it worked as usual. If I change back to the troubled profile it starts disconnecting again. So something in the profile is causing it in my case. I have no idea what. Maybe the profile file became corrupted somehow. I do use macros and make other changes to the keys.
Hope this helps someone. Have a good day.
I have the same issue with my Razer Kraken ultimate headphones, cost me a lot of money, and i thought that i can survive it, i’ve endured that for a long time, i’m tired of this, today the mic broke i don’t know why, it just disconected and connected with that horrible sound to my ears and the mic didn’t work, keep in mind that i was playing with my best friend, and we had to cut the call short, just because of this, i am tired, i don’t want to spend more money, i’m thinking of selling the headphones off, because i’ve had enough.
When the headphones disconnect, and connect, my games would freeze for about 10 seconds, and it would be alright if it didn’t happen every minute or so, sometimes my games would crash and close, or i would not be able to hear anything from the game for as long as i played it, which is very annoying when you’re playing a game that you play for the calming music and sounds.
same issue here
My razer barracuda is turning off by itself for a few seconds and then plugs back in, it's sad this because I bought the handset not 2 months ago.
My issue goes away if I chose static (e.g. green) lightning instead of spectrum cycle. Of course it also goes away completely if I uninstall Synapse 3 - but I want to keep that...
Damn shame but its only the Razer Chroma V2 that keeps disconnecting for me. I have a Razer mouse and gamepad (both wired) that are ok. Weird. Returning the Chroma!
Userlevel 3
Normally I check lift off distance and adjust it to help stop that from happening. I have also use sfc and dism commands to fix this problem with a reboot. Once I had to reset the usb voltage in bios. I be very careful doing this. It's probably not the fix. Can people post synapses version. Does it happen in new beta version as well.
For me, it happens also with Synapse 3 and Synapse beta.
Userlevel 3
What mouse and firmware version. You try updating mouse. Also what surface are you using it on. What computer has computer bios been updated or adjusted.
Should probably been go private before answering but I'm not paid tech support. So only answer if you want. But check computer bios to see if older and try different surfaces or mouse mat if possible.
Thank you
Jeff martin
So this is obviously a common issue and has been for a while now it seems. So my question to Razer is why have you not done anything to support your customers who use your product? And I’m sure you’ll come back with try uninstalling and reinstalling, but that doesn’t seem to fix it either. So why don’t you guys identify the problem……. And fix it?
Tips which helped me in my case:
- After windows boot and all other startup modules are loaded - relaunch razer central(synapse)
- Don’t run multiple games for which you have different profiles at the same time(it provides usb connect/reconnect even after you close one of the games. Solution above for this case)
This is 100% due to using Razer wireless mouse and keyboard at the same time. I’m using a black widow keyboard and Ballistix mouse. If I take out the 2.4GHZ USB transmitter for the keyboard and connect it directly to my PC with USB - the issue stops completely. The 2.4GHz transmitters interfere with each other and cause the signal loss. It’s a pain as it’s no longer a wireless keyboard BUT it fixes the issue.
i did find a workaround for this, though it goes through the battery shockingly
connecting my blackwidow v3 pro and naga pro via bluetooth (not via the usb cable or usb receiver/s) allows the synapse software to work without the lagging/unresponsiveness
i *believe* this is due to the way bluetooth connects to the computer (eg: blackwidow cannot use all synapse features such as advanced effects/studio), i *believe* it bypasses the synapse software somehow (also, the issue *may* lie solely with the keyboard as the naga mouse connects to synapse properly and is allowed to use advanced effects/studio, but still doesnt become unresponsive)
the only issue doing this (bluetooth), is the power/sleep/wake spikes, but no unresponsiveness once its woken up again
i did find a workaround for this, though it goes through the battery shockingly
connecting my blackwidow v3 pro and naga pro via bluetooth (not via the usb cable or usb receiver/s) allows the synapse software to work without the lagging/unresponsiveness
i *believe* this is due to the way bluetooth connects to the computer (eg: blackwidow cannot use all synapse features such as advanced effects/studio), i *believe* it bypasses the synapse software somehow (also, the issue *may* lie solely with the keyboard as the naga mouse connects to synapse properly and is allowed to use advanced effects/studio, but still doesnt become unresponsive)
the only issue doing this (bluetooth), is the power/sleep/wake spikes, but no unresponsiveness once its woken up again
interestingly, after i think i spotted the issue with the keyboard not the mouse as i mentioned above, i remembered something
i was using the blackwidow v3 pro and naga pro for about a year before this disconnecting issue showed up, i figured it was due to some synapse update. however about the same time this happened the usb over on the blackwidow keyboard broke. so rather than risk losing my usb receiver, i swapped the sync usb to the keyboard and put the naga’s away inside it.
later, after getting the disconnect issue, i split them again and have been using them that way for ages. and everytime it disconnected, when the keyboard disconnected, the mouse would too. the mouse lagging, would cause the keyboard to disconnect
now the comment above - when i realised the keyboard may be the issue, i installed razer to my shiny new win 11 pc (previously never had it on that system), then resynced the blackwidow to the naga’s usb
so far… NO ISSUES?!?
TL/DR: has anyone else tried to sync the keyboard to the mouse to circumvent the keyboard’s synapse connection?
Hi all, I have had this same problem randomly for a couple of years & it returned a few days ago & I’ve managed to get to the bottom of it & it’s pretty out there tbh….
Firstly I’m UK so 240v if that matters.
I have my system on an extension lead on a double wall socket, on the other side I randomly have some electronics to some snake enclosures connected via thermostatic controls, so when the enclosures reach the temperature they shut off power & then come back on when needed.
I have some that pulse the power lower meaning less power thus less heat generated, last week I got a new snake & out come the trusty Microclimate mini-stat 100, this is a simple on off device so it turns on when it needs heat & off again when up to temperature.
The analogue device when used on the same wall socket bank as my pc somehow kicks out synapse, I don’t know if it’s due a tiny surge of power being used or stopped, The unit it’s controlling is a tiny 15 watt heat cable.
This somehow kicks out Synapse for a split second & effects no other programs, synapse then fails to detect my Kraken TE headset connected via usb until I unplug it & plug it back in & then click to set it to default in synapse again.
This may have to be done in game too as every sound device including webcams & Sony controller can then be detected as potential microphones, despite Synapse being the default sound device on my pc.
My workaround will be just to move the thermostat or put a surge protector on it, it’s a pretty wacky reason to lose connection though.
I’m only really posting incase it helps others out of thier frustration, you may have a phone charger, rgb lighting or any other electrical device tripping out Synapse
Having the same issue.
My DeathadderV3 (wired) mouse keeps disconnected every 3-4 seconds when I move it while the Synapse 3.0 is on.
It keeps connection when I don’t move it but as soon as I move it, it disconnects again.
Turning Synapse 3.0 off solves it, however it’s very frustrating since I use many other Razer devices need preference setup.
I’ve tried completely uninstalling driver, Synapse and reinstalled it however it replicates the situation.
I’ll see what Razer Support replies to my ticket.
Actually it didn’t fix and started doing again after few hours later.
I tested this to other PCs and devices that don’t have Synapse at all and did the same thing.
I guess it was hardware issue, not software. Claimed RMA and it’s on the way.
My razer devices disconnect and reconnect out of nowhere. When it starts this cycle of disconnects and reconnects, it usually happens for several minutes straight.
This is not a USB or motherboard problem. It happens to my razer keyboard and mouse at the same time. My Chroma lighting on my keyboard will revert to default color design when it disconnects, and then back to my preferred chroma settings when it reconnects. It disconnects and reconnects every couple of seconds until I reboot. Even if I plug my keyboard and mouse into different pots, the problem persists. I've tried plugging my mouse and keyboard into USB ports that I know don't have a problem, because I have other devices plugged into them that stay connected all the time. However, the problem persists no matter which USB ports I use.
My mouse experiences the exact same problem at the same time, which makes it nearly impossible to use, because when it disconnects, I obviously have no input. It reconnects for a second or 2, but then immediately disconnects again.
I have tried to hard-close the synapse software while it's doing this, but it gets stuck. Even if I close the software when its doing this, it continues doing it until I reboot.
I have my synapse drivers up to date. I downloaded and installed the new Viper Ultimate firmware. Everything is up to date.
Currently using Razer Blackwidow Chroma V2 keyboard, and Viper Ultimate Wireless mouse.
(IMPORTANT) The only way I can avoid this problem is to uninstall synapse completely, rendering most of the features obsolete. I want Razer to be aware of this, because these products are expensive, and most of the features of the products are built into a software bundle that does not work for me. There are other threads on this forum about this exact same problem, that were left open with no resolution from 2021. Razer must be aware of this, if they aren't, I will continue posting about it until they are.
February 5th, 2024.
I’m suffering from the same issue, and on a weekly basis I have to repair my synapse for this useless software to remember my prefered settings.. My personal opinion is to stay aware from razer products.
im using kraken headset v3, chroma widow wireless keyboard and viper wireless mouse.
i love the gear, but the software and support is worse than blizzard activision
Why wont Razer do anything about this? This is a known issue and has been for a while looking at this thread?
I’ve just brought a razer Huntsman elite V2 Tenkeyless and it just keep disconnecting and making these stupid noises while it disconnects/reconnects.
I have kind of the same issue with a Win10 Razer Blade 15 advanced 2020.
I experience “USB dropouts” for all my usb devices without using a usb hub.
Roccat Mouse
Logitech Keyboard
Native Instruments Audio Interface
External drive
When it happens with my mouse i have to disconnect and reconnect it.
Sometimes i even have to use another USB port to get it recognized again.
The other devices juts drop out and come back.
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