Is there a known fix for this. This is CRAZY. I spent 150 dollars on a keyboard that disconnects while Im typing or gaming? I like the keyboard when it works but now I am thinking this is a Company problem and that Razer products should be avoided. Think I’m gonna have to return if I cant find a fix.

Thank you for this thread.. I had a fully working setup, then bought a razer mouse and keyboard, installed the software that came with it and now my ps4 controller that was connected via bluetooth randomly disconnects mid-game so to find this thread where their customers have been complaining about this issue for a year is so great because I thought I was going crazy!  So again thank you, now to return this garbage!

I am currently having a problem with disconnecting / instability with my Blackshark V2 headset, began last week. I noticed Razer has been doing a lot of updates lately, but this is really annoying. I’m trying to stream/record some flight simming, and after a few minutes all sound shuts down,, and windows shows no audio or mic devices.

Event viewer shows : AUDIODG.EXE as the faulting application.

I’m going to uninstall everything and reinstall, but this is really annoying.

I’m sure it’s the Razer software, as along with this sometimes the “THX Spatial audio” does not recognize the installed sound card to emulate itself on, and has to be “fiddled with”.

Pretty sad software, that’s for sure. If I confirm this, I’ll post back, but seeing as how OpGamingDK literally just posted about disconnecting hardware, along with others within the past week, there is little doubt in my mind Razer is the problem.

+1 I’ve been running a wired Blackwidow KB, Nari Essentials BT headset for several years and was running synapse v2 for the main reason that it kept RBG set on the devices when you lock the PC - I would prefer to not see rainbow puke. It was 100% rock solid, zero issues.

My non-Razer mouse kicked the bucket and I decided to grab a Basilisk Ultimate as a replacement which isn’t supported by v2, so that forced my hand to reluctantly upgrade to v3 (or see rainbow puke on it constantly). Since then I’ve had constant battles with the headset randomly reconnecting making the booboop sounds which actually transmits into the calls if I’m not muted so everyone else hears this… I work from home so this gets super annoying in daily meetings etc.

When it reconnects I see the same symptoms described previously in this thread, the RBG for the KB and Mouse briefly resets as well which leads me to believe this is related to the software, not the hardware. Like most other people here I’ve tried different USB ports etc etc… it doesn’t help. I also have no issues with any of my other USB devices disconnecting randomly. Plus everything is rock solid connection wise on v2.

Often Synapse v3 just randomly completely crashes during startup and you need to kill and restart the app or it’ll brick on loading one of the devices (usually the mouse) where it’s stuck with the loading icon on that particular device so it’s just puking rainbows, generally only a full PC reboot fixes that.

I’m at the point where if something like SignalRGB allows me to set the RGB (I’m gonna go try this now ) I’m ready to jettison this v3 garbage software into the sun and rid it from my OS forever.

This is 100% due to using Razer wireless mouse and keyboard at the same time. I’m using a black widow keyboard and Ballistix mouse. If I take out the 2.4GHZ USB transmitter for the keyboard and connect it directly to my PC with USB - the issue stops completely. The 2.4GHz transmitters interfere with each other and cause the signal loss. It’s a pain as it’s no longer a wireless keyboard BUT it fixes the issue.

So here’s what I did to clean the Synapse bloatware, and reinstall Synapse 3. As background, you can see above I was having issues with the Blackshark V2 headset (wired version with USB plugged Razer “sound card”). I was having the following issues:

1.  Disconnecting (which we’re all having), and when it disconnects, basically no other sound or mic devices were showing in windows when it happens.
2. “Popping” sounds, and just generally crappy sounds.
3.  Inability at time to select certain functions in the Synapse UI.

I followed the steps outlined below, and for 2 days now, and lots of gaming, I have not had a single disconnect, no popping sounds or crappy sound, and no instability at all. 

When running the uninstall / clean procedures below, the main thing I found was LOTS of leftover crap (from a normal uninstall) that was left in the various C:\ folders that the instructions tell you to manually check and delete. And I mean lots of folders with lots of junk, that the normal uninstall doesn’t seem to clean out. 

Basically I think it boils down to poorly written software and uninstall procedures. Razer seems to put bloatware all over the place, and doesn’t properly remove it. Top that off with a bad website with information all over the place and forums that are also difficult to navigate. AND (this is the big one) poorly written update codes that seem to break everything, which pretty much means every time they update the software I’m going to plan on doing a complete uninstall, clean and fresh reinstall with the updated installer. I’m going to turn off auto update, and from here on out, when I see an update is available, I’m going to wait and see if there is an updated fresh installer (there should be with every update), and do a complete flush and reinstall new. No more “update” process for this kid...

So here are the steps I used

(BEGIN INSTRUCTIONS)

First, do this:

How to re-install the New Razer Synapse, Synapse 3 & 2.0 on Windows

I expanded the Synapse 3 + sign, at the above link and followed the written instructions to remove all the bloatware first. Didn’t watch the video.

Reboot.

Next:

IN ADDITION TO THOSE STEPS, AFTERWARDS I DID THIS:

Ran the software uninstall tool https://rzr.to/Tf53xj  I don’t know that this actually did anything, but couldn’t hurt.

Ran the following windows command. These commands must be run from the powershell / C:/ prompt. In Windows search bar, type “cmd”, when you see  “Command Prompt (app), right click and run as administrator. You will get the black window with the C:/ prompt.

copy/paste these commands in this order:, hitting Enter after pasting the command in the C:/ prompt

DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth

Reboot, then proceed with a fresh install of Synapse 3.

(END INSTRUCTIONS)

So that’s it. Again, knock on wood, I’m trouble free again with the Blackshark headset. I don’t think this is anything to do with whether it’s a plugged or wireless Razer device. Based on people with different hardware, plugged and unplugged, this firmly points at the Synapse software.

Maybe in your case. But in the cases where we’re talking about Headsets like the Blackshark, there is no transmitter. It’s a USB plugin straight from the headset. And recently it all started when they were doing software updates one right on top of the other.

As a follow up to this, since burning Synapse from my PC and installing Signal - all the problems are gone!
I think I’ve had 1 reconnect in several days of usage, and usually I’d have MANY throughout the day. 1 day in particular I had hours of meetings and it was flawless.

Signal also keeps my device RGB settings applied when you lock Windows like Synapse v2 did - which is a mini bonus… so I do believe that Synapse v3 is dead to me now.

Sadly this seems to be par for course for so many IT related companies these days where the physical product is decent but the software development is circling the toilet. Sure the UI might look all fancy but if the product is plagued with problems… it’s just dressed up trash.

I wish everyone else in here luck.

I’m having the same issue.  The firmware I was on before on my Black Widow v3 Pro was 2.x (Sorry, I don’t have the exact version) and had issues with double key presses.  Last week I figured I’d do an update and saw v3.02.01_r1 was out.  It seems that was a mistake to jump to the latest.  While the double key presses appear to be gone, now I’m having issues with the stupid thing staying connected.  I also noticed that the led indicators for num lock/caps lock, ect randomly turn off and back on as well as a delay that I hadn’t noticed before if I press something like num lock the led will take 1-3 seconds to respond to the change. Super frustrating for how much I paid for this thing.

Same issue here with Mamba TE

I am having the same issue on my Razer Huntsman V2 Tenkeyless. There are no driver updates on Razer website. I have used on another PC and the only thing different was mother board etc. both are running Windows 11.

Adding to this… I’m finding even more frustrating things after the update.  I can no longer charge the keyboard with a power bank and have it work via wireless.  Battery life is MUCH worse and only getting ~1 day on a charge.  This keyboard is pretty much garbage on this version for wireless.  Is it possible to downgrade?

Hello, 

Same problem. This keeps on happening with my Razer Basilisk X Hyperspeed Bluetooth version without RGB Chroma, and I have to wait a few minutes or completely disconnect and forget the device from my laptop and completely uninstall the Razer Synapse app and all data and reinstall it in order for it to work. RAZER we need to get this fixed and a time frame please?!?!?! I want to break this mouse already. WHY IS RAZER NOT RESPONDING it has been like this for a year now.

I had no issues with Razer until I had to replace my wired kitty headset with the wireless one. That’s when the disconnecting issues started. I went through back and fourth with support for almost 6 months before they sent me a replacement. I asked if I could upgrade to a wired set at the time, which they were unable to do for me. 

The disconnecting would happen and then it would just get stuck in pairing, I would have to exit my game to reconnect my headset. That was super annoying in games like COD! Then when that headset would reconnect, I had the loudest static screaming in my ear, or into my teammates ear. It seems to only get this issue when I play COD, or if synapse is installed. 

They sent me a replacement wireless headset and it is still doing the disconnecting. Luckily, this one is no longer making the loud noise when they do reconnect, however I rarely use them anymore due to the stress my old headset caused me. 

Now my wireless viper mouse is doing the same disconnect and reconnect thing every two seconds. I think this is worse while gaming than my headset going out and having to close the game to fix it. Now, Even restarting my computer won’t fix it immediately. It needs to be off overnight now when it happens. 

After what Razer put me through trying to replace my garbage headset, I am at the point where I would rather but a new device from another company than to deal with their ‘customer service’ again. It’s sad too because I was so excited to get all of the matching quartz razer gear for my PC.

Yeah I think that’s the thing. I have 2 Lenovo  8 gen and 13 Gen laptops and a 8 gen Alienware. Have Ornata V3, black widow v3 keyboards and cobra and basilisk mice and they disconnects every 10 - 20 secs on my Alienware but they work perfect on Lenovo laptops. I also have Kraken hs v3 and black shark v2 2033 pro and barracuda x headsets and they work fine in all laptops 

Hi.

I also have a similar problem. The mouse randomly disconnects and blocks for a few seconds (both on the cursor and on the RGB) and starts working again and synchronizes the RGB. This only happens with Synapse 3 running and no games open. 

Now, i have disabled Chroma Apps and check if it keeps happening again.

My razer hardware:

Razer Ornata Chorma;

Razer Mamba TE;

Razer Firefly;

Razer Goliathus Extended Chroma.

Same issue with my razer kraken kitty headphones. I bought a brand-new pc yesterday and my headphones worked fine until synapse installed. They keep disconnecting and reconnecting or my pc doesn’t recognize it at all. 

Edit: it’s a vanguard issue for me. uninstalling riot vanguard fixed it.

Well. Just wanted to update. Now suddenly my mouse is working again. I have played since i posted, with the cord connected, and  i did nothing else then re install Razer Synapse again (version 3.9.331.32712) and now its working again m, wireless. So it cant have been a hardware fault in my case

Well if it went away that great. I check windows logs for hints.  Normally I check lift off settings and do custom mouse pad setup.   The only other problem I had was voltage for usb was setup wrong in bios. 

Hopefully it keeps working but if not definitely contact support they should be able to collect log and information to help track problems.

same issue as everyone above. this needs to get fixed before this happened i swore by razer and now even my old keyboard is having the same issues as my new keyboard I've tried everything in this thread nothing has worked and I'm absolutely let down razer hasn't fixed it with how long its been.

Kinda pissed me off when razer products that i bought have this kind of issues. Back a few years ago i bought Razer Basilisk X Hyperspeed. And then when the bluetooth malfunctions and try to ask for warranty claim their support system keep saying i need to go to physical store and lodge warranty there due to my region in Malaysia BEAR IN MIND THEY communicate via EMAIL ONLY. And at the same time i do need a mouse i have purchase another Razer Basilisk Ultimate and Razer Viper Ultimate Quartz Edition. And this time JAN 22 2024 8:30AM Razer Ultimate Viper Quartz Edition decided to die on me while i was working. The device keep connecting and disconnecting non stop and so annoyingly until i cannot work. For 2 Razer products that cost me a pocket hole and your warranty claim that is none to non existent. I will not buy any Razer products again in Malaysia. Unless u guys buck up and provided the customer replacement. I will rather buy Logitech your competitor instead. Razer OWE me 2 products that cannot be replaced. And fyi i do have the original box and all the shit still in mint conditions. 

Thanks for the updating happy to hear it's working be nice to know why. Hopefully beta testing new version helps in future.

Well very sad but also good to know I'm not the only one with this problem.

Just got it recently. While playing games my sound would just randomly dissappear for 2 to 3 seconds with long interval. The longer I play the more frequent the sound los would appear to the moment where there is no sound at all just the annoying scratch/plop sound of the headset reconnecting.

Plz Razer fix your stuff

I have the same problem. But it's not the software, it's the cheap USB connector. I have a Razer Base Station V2 Chroma and whenever I wiggle the USB connection very slightly I have reconnects. I have the same thing with my Huntsmann V2 keyboard. The USB plugs of the Razer devices are very very cheap!

 

I am having this same issue. I do not have razer synapse installed and never have on this pc i just run the mouse as is with the 2.4 dongle. my mouse is a basilisk ultimate and all of a sudden one day it just acted like the battery was dead and when i put it on the wireless charger it blinks at me like its charging but in whatever generic color it was in prior to, not the battery charging indicator colors. when i go to use it it will work or a split second, and then disconnect and it repeats this on and on. i really love my basilisk and am very upset that it is doing this as this is my main gaming mouse. If anyone in this thread could steer me in a good direction on how to fix this issue please reach out

I have the same problem. But it's not the software, it's the cheap USB connector. I have a Razer Base Station V2 Chroma and whenever I wiggle the USB connection very slightly I have reconnects. I have the same thing with my Huntsmann V2 keyboard. The USB plugs of the Razer devices are very very cheap!

I would also like to include with my last comment that when i try to update the firmware with the firmware updater it updates fully to 100% and then repeats the process over and over again from 0%-100%. I do not know whats going on here, or even if its actually updating.