My razer devices disconnect and reconnect out of nowhere. When it starts this cycle of disconnects and reconnects, it usually happens for several minutes straight.
This is not a USB or motherboard problem. It happens to my razer keyboard and mouse at the same time. My Chroma lighting on my keyboard will revert to default color design when it disconnects, and then back to my preferred chroma settings when it reconnects. It disconnects and reconnects every couple of seconds until I reboot. Even if I plug my keyboard and mouse into different pots, the problem persists. I've tried plugging my mouse and keyboard into USB ports that I know don't have a problem, because I have other devices plugged into them that stay connected all the time. However, the problem persists no matter which USB ports I use.
My mouse experiences the exact same problem at the same time, which makes it nearly impossible to use, because when it disconnects, I obviously have no input. It reconnects for a second or 2, but then immediately disconnects again.
I have tried to hard-close the synapse software while it's doing this, but it gets stuck. Even if I close the software when its doing this, it continues doing it until I reboot.
I have my synapse drivers up to date. I downloaded and installed the new Viper Ultimate firmware. Everything is up to date.
Currently using Razer Blackwidow Chroma V2 keyboard, and Viper Ultimate Wireless mouse.
(IMPORTANT) The only way I can avoid this problem is to uninstall synapse completely, rendering most of the features obsolete. I want Razer to be aware of this, because these products are expensive, and most of the features of the products are built into a software bundle that does not work for me. There are other threads on this forum about this exact same problem, that were left open with no resolution from 2021. Razer must be aware of this, if they aren't, I will continue posting about it until they are.
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Is there a known fix for this. This is CRAZY. I spent 150 dollars on a keyboard that disconnects while Im typing or gaming? I like the keyboard when it works but now I am thinking this is a Company problem and that Razer products should be avoided. Think I’m gonna have to return if I cant find a fix.
A
Thank you for this thread.. I had a fully working setup, then bought a razer mouse and keyboard, installed the software that came with it and now my ps4 controller that was connected via bluetooth randomly disconnects mid-game so to find this thread where their customers have been complaining about this issue for a year is so great because I thought I was going crazy! So again thank you, now to return this garbage!
Userlevel 1
I am currently having a problem with disconnecting / instability with my Blackshark V2 headset, began last week. I noticed Razer has been doing a lot of updates lately, but this is really annoying. I’m trying to stream/record some flight simming, and after a few minutes all sound shuts down,, and windows shows no audio or mic devices.
Event viewer shows : AUDIODG.EXE as the faulting application.
I’m going to uninstall everything and reinstall, but this is really annoying.
I’m sure it’s the Razer software, as along with this sometimes the “THX Spatial audio” does not recognize the installed sound card to emulate itself on, and has to be “fiddled with”.
Pretty sad software, that’s for sure. If I confirm this, I’ll post back, but seeing as how OpGamingDK literally just posted about disconnecting hardware, along with others within the past week, there is little doubt in my mind Razer is the problem.
+1 I’ve been running a wired Blackwidow KB, Nari Essentials BT headset for several years and was running synapse v2 for the main reason that it kept RBG set on the devices when you lock the PC - I would prefer to not see rainbow puke. It was 100% rock solid, zero issues.
My non-Razer mouse kicked the bucket and I decided to grab a Basilisk Ultimate as a replacement which isn’t supported by v2, so that forced my hand to reluctantly upgrade to v3 (or see rainbow puke on it constantly). Since then I’ve had constant battles with the headset randomly reconnecting making the booboop sounds which actually transmits into the calls if I’m not muted so everyone else hears this… I work from home so this gets super annoying in daily meetings etc.
When it reconnects I see the same symptoms described previously in this thread, the RBG for the KB and Mouse briefly resets as well which leads me to believe this is related to the software, not the hardware. Like most other people here I’ve tried different USB ports etc etc… it doesn’t help. I also have no issues with any of my other USB devices disconnecting randomly. Plus everything is rock solid connection wise on v2.
Often Synapse v3 just randomly completely crashes during startup and you need to kill and restart the app or it’ll brick on loading one of the devices (usually the mouse) where it’s stuck with the loading icon on that particular device so it’s just puking rainbows, generally only a full PC reboot fixes that.
I’m at the point where if something like SignalRGB allows me to set the RGB (I’m gonna go try this now ) I’m ready to jettison this v3 garbage software into the sun and rid it from my OS forever.
Userlevel 1
So here’s what I did to clean the Synapse bloatware, and reinstall Synapse 3. As background, you can see above I was having issues with the Blackshark V2 headset (wired version with USB plugged Razer “sound card”). I was having the following issues:
- Disconnecting (which we’re all having), and when it disconnects, basically no other sound or mic devices were showing in windows when it happens.
- “Popping” sounds, and just generally crappy sounds.
- Inability at time to select certain functions in the Synapse UI.
I followed the steps outlined below, and for 2 days now, and lots of gaming, I have not had a single disconnect, no popping sounds or crappy sound, and no instability at all.
When running the uninstall / clean procedures below, the main thing I found was LOTS of leftover crap (from a normal uninstall) that was left in the various C:\ folders that the instructions tell you to manually check and delete. And I mean lots of folders with lots of junk, that the normal uninstall doesn’t seem to clean out.
Basically I think it boils down to poorly written software and uninstall procedures. Razer seems to put bloatware all over the place, and doesn’t properly remove it. Top that off with a bad website with information all over the place and forums that are also difficult to navigate. AND (this is the big one) poorly written update codes that seem to break everything, which pretty much means every time they update the software I’m going to plan on doing a complete uninstall, clean and fresh reinstall with the updated installer. I’m going to turn off auto update, and from here on out, when I see an update is available, I’m going to wait and see if there is an updated fresh installer (there should be with every update), and do a complete flush and reinstall new. No more “update” process for this kid...
So here are the steps I used
(BEGIN INSTRUCTIONS)
First, do this:
How to re-install the New Razer Synapse, Synapse 3 & 2.0 on Windows
I expanded the Synapse 3 + sign, at the above link and followed the written instructions to remove all the bloatware first. Didn’t watch the video.
Reboot.
Next:
IN ADDITION TO THOSE STEPS, AFTERWARDS I DID THIS:
Ran the software uninstall tool https://rzr.to/Tf53xj I don’t know that this actually did anything, but couldn’t hurt.
Ran the following windows command. These commands must be run from the powershell / C:/ prompt. In Windows search bar, type “cmd”, when you see “Command Prompt (app), right click and run as administrator. You will get the black window with the C:/ prompt.
copy/paste these commands in this order:, hitting Enter after pasting the command in the C:/ prompt
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
Reboot, then proceed with a fresh install of Synapse 3.
(END INSTRUCTIONS)
So that’s it. Again, knock on wood, I’m trouble free again with the Blackshark headset. I don’t think this is anything to do with whether it’s a plugged or wireless Razer device. Based on people with different hardware, plugged and unplugged, this firmly points at the Synapse software.
Userlevel 1
This is 100% due to using Razer wireless mouse and keyboard at the same time. I’m using a black widow keyboard and Ballistix mouse. If I take out the 2.4GHZ USB transmitter for the keyboard and connect it directly to my PC with USB - the issue stops completely. The 2.4GHz transmitters interfere with each other and cause the signal loss. It’s a pain as it’s no longer a wireless keyboard BUT it fixes the issue.
Maybe in your case. But in the cases where we’re talking about Headsets like the Blackshark, there is no transmitter. It’s a USB plugin straight from the headset. And recently it all started when they were doing software updates one right on top of the other.
+1 I’ve been running a wired Blackwidow KB, Nari Essentials BT headset for several years and was running synapse v2 for the main reason that it kept RBG set on the devices when you lock the PC - I would prefer to not see rainbow puke. It was 100% rock solid, zero issues.
My non-Razer mouse kicked the bucket and I decided to grab a Basilisk Ultimate as a replacement which isn’t supported by v2, so that forced my hand to reluctantly upgrade to v3 (or see rainbow puke on it constantly). Since then I’ve had constant battles with the headset randomly reconnecting making the booboop sounds which actually transmits into the calls if I’m not muted so everyone else hears this… I work from home so this gets super annoying in daily meetings etc.
When it reconnects I see the same symptoms described previously in this thread, the RBG for the KB and Mouse briefly resets as well which leads me to believe this is related to the software, not the hardware. Like most other people here I’ve tried different USB ports etc etc… it doesn’t help. I also have no issues with any of my other USB devices disconnecting randomly. Plus everything is rock solid connection wise on v2.
Often Synapse v3 just randomly completely crashes during startup and you need to kill and restart the app or it’ll brick on loading one of the devices (usually the mouse) where it’s stuck with the loading icon on that particular device so it’s just puking rainbows, generally only a full PC reboot fixes that.
I’m at the point where if something like SignalRGB allows me to set the RGB (I’m gonna go try this now ) I’m ready to jettison this v3 garbage software into the sun and rid it from my OS forever.
As a follow up to this, since burning Synapse from my PC and installing Signal - all the problems are gone!
I think I’ve had 1 reconnect in several days of usage, and usually I’d have MANY throughout the day. 1 day in particular I had hours of meetings and it was flawless.
Signal also keeps my device RGB settings applied when you lock Windows like Synapse v2 did - which is a mini bonus… so I do believe that Synapse v3 is dead to me now.
Sadly this seems to be par for course for so many IT related companies these days where the physical product is decent but the software development is circling the toilet. Sure the UI might look all fancy but if the product is plagued with problems… it’s just dressed up trash.
I wish everyone else in here luck.
I’m having the same issue. The firmware I was on before on my Black Widow v3 Pro was 2.x (Sorry, I don’t have the exact version) and had issues with double key presses. Last week I figured I’d do an update and saw v3.02.01_r1 was out. It seems that was a mistake to jump to the latest. While the double key presses appear to be gone, now I’m having issues with the stupid thing staying connected. I also noticed that the led indicators for num lock/caps lock, ect randomly turn off and back on as well as a delay that I hadn’t noticed before if I press something like num lock the led will take 1-3 seconds to respond to the change. Super frustrating for how much I paid for this thing.
Same issue here with Mamba TE
Hey BasedShady, Bright_Light, and Deanduffus! Does the issue happen while plugging the devices into another computer? Please try removing all Razer-related files from your PC through the Razer Driver Clean-up tool: https://rzr.to/Tf53xj. Once done, please restart your computer and install the Razer Synapse 3.0 and its supplemental updates. Let me know how it went.
I am having the same issue on my Razer Huntsman V2 Tenkeyless. There are no driver updates on Razer website. I have used on another PC and the only thing different was mother board etc. both are running Windows 11.
Adding to this… I’m finding even more frustrating things after the update. I can no longer charge the keyboard with a power bank and have it work via wireless. Battery life is MUCH worse and only getting ~1 day on a charge. This keyboard is pretty much garbage on this version for wireless. Is it possible to downgrade?
Hello,
Same problem. This keeps on happening with my Razer Basilisk X Hyperspeed Bluetooth version without RGB Chroma, and I have to wait a few minutes or completely disconnect and forget the device from my laptop and completely uninstall the Razer Synapse app and all data and reinstall it in order for it to work. RAZER we need to get this fixed and a time frame please?!?!?! I want to break this mouse already. WHY IS RAZER NOT RESPONDING it has been like this for a year now.
Hi everyone, very similar issue here: mouse keeps connecting and disconnecting repeteadly but only if the all 3 circumstances are intact:
- Blade 16 (e.g. Lenovo laptop works)
- mouse receiver is connected to Thunderbolt 4 Dock
- Spectrum cycle is turned on Synapse 3
I contacted support. In the beginning they asked meaningful questions on how to reproduce. After they sent the case to their “internal” team, they started to propose dummy solutions like I should do factory reset and wipe all my data to see if it helps or not?!
Any help is highly apretiated.
Yeah I think that’s the thing. I have 2 Lenovo 8 gen and 13 Gen laptops and a 8 gen Alienware. Have Ornata V3, black widow v3 keyboards and cobra and basilisk mice and they disconnects every 10 - 20 secs on my Alienware but they work perfect on Lenovo laptops. I also have Kraken hs v3 and black shark v2 2033 pro and barracuda x headsets and they work fine in all laptops
Hi.
I also have a similar problem. The mouse randomly disconnects and blocks for a few seconds (both on the cursor and on the RGB) and starts working again and synchronizes the RGB. This only happens with Synapse 3 running and no games open.
Now, i have disabled Chroma Apps and check if it keeps happening again.
My razer hardware:
Razer Ornata Chorma;
Razer Mamba TE;
Razer Firefly;
Razer Goliathus Extended Chroma.
Same issue with my razer kraken kitty headphones. I bought a brand-new pc yesterday and my headphones worked fine until synapse installed. They keep disconnecting and reconnecting or my pc doesn’t recognize it at all.
Edit: it’s a vanguard issue for me. uninstalling riot vanguard fixed it.
I only have the Razer Basilisk Ultimate mouse as hardware connected to my computer . And yesterday when i was playing Battlefield 2042 i suddenly got this problem too. Loved the mouse up until now. Its now connected threw the usb cable, and that was not my intention when spending the money on this mouse. Have tried ununstalling synapse 3, and also used the driver removal tool, to no success :( It just keeps connecting and disconnecting repeatedly. Realy not tempted to buy another wireless mouse from Razer
Well. Just wanted to update. Now suddenly my mouse is working again. I have played since i posted, with the cord connected, and i did nothing else then re install Razer Synapse again (version 3.9.331.32712) and now its working again m, wireless. So it cant have been a hardware fault in my case
Userlevel 3
Well if it went away that great. I check windows logs for hints. Normally I check lift off settings and do custom mouse pad setup. The only other problem I had was voltage for usb was setup wrong in bios.
Hopefully it keeps working but if not definitely contact support they should be able to collect log and information to help track problems.
same issue as everyone above. this needs to get fixed before this happened i swore by razer and now even my old keyboard is having the same issues as my new keyboard I've tried everything in this thread nothing has worked and I'm absolutely let down razer hasn't fixed it with how long its been.
Kinda pissed me off when razer products that i bought have this kind of issues. Back a few years ago i bought Razer Basilisk X Hyperspeed. And then when the bluetooth malfunctions and try to ask for warranty claim their support system keep saying i need to go to physical store and lodge warranty there due to my region in Malaysia BEAR IN MIND THEY communicate via EMAIL ONLY. And at the same time i do need a mouse i have purchase another Razer Basilisk Ultimate and Razer Viper Ultimate Quartz Edition. And this time JAN 22 2024 8:30AM Razer Ultimate Viper Quartz Edition decided to die on me while i was working. The device keep connecting and disconnecting non stop and so annoyingly until i cannot work. For 2 Razer products that cost me a pocket hole and your warranty claim that is none to non existent. I will not buy any Razer products again in Malaysia. Unless u guys buck up and provided the customer replacement. I will rather buy Logitech your competitor instead. Razer OWE me 2 products that cannot be replaced. And fyi i do have the original box and all the shit still in mint conditions.
Userlevel 3
Thanks for the updating happy to hear it's working be nice to know why. Hopefully beta testing new version helps in future.
Having the same issue.
My DeathadderV3 (wired) mouse keeps disconnected every 3-4 seconds when I move it while the Synapse 3.0 is on.
It keeps connection when I don’t move it but as soon as I move it, it disconnects again.
Turning Synapse 3.0 off solves it, however it’s very frustrating since I use many other Razer devices need preference setup.
I’ve tried completely uninstalling driver, Synapse and reinstalled it however it replicates the situation.
I’ll see what Razer Support replies to my ticket.
I think I know what the problem is… It’s razer’s mice… I got a new Logitech mice and still use my Razer keyboard and it hasn’t freezed up again yet! *fingers crossed* lol
This is 100% due to using Razer wireless mouse and keyboard at the same time. I’m using a black widow keyboard and Ballistix mouse. If I take out the 2.4GHZ USB transmitter for the keyboard and connect it directly to my PC with USB - the issue stops completely. The 2.4GHz transmitters interfere with each other and cause the signal loss. It’s a pain as it’s no longer a wireless keyboard BUT it fixes the issue.
Afraid not. Issue is happening with a lot of non-wireless tech too. Most recent is my Basilisk v3 after a long time of working no issues... Bam.. synapse 3. Now multiple disconnects, can't update my firmware as it disconnects me (while cabled???) while trying to load it.
As others have said.. this is pretty poor performance from a company that charges a premium for their hardware to have their software be the cause of issues!
Out of no where this has also happened to me, i have tried every fix in this chain and nothing is working. I have (*Had, as i will be returning this) Viper v2 and its jsut looping the disconect reconnect sounds. Ill be returning it to the store i got it and going back to Corsair.
I updated to Windows 11 (23H2) and decided to try out the new Synapse Beta (4.0.86.38). My Huntsman Elite Keyboard disconnects and reconnects.
Everything works fine when Synapse isn’t running. When I load synapse and don’t have linked games (e.g. I use one default profile), it also appears to be fine.
Once I add a linked game to my Huntsman Elite using an alternate profile (e.g. keyboard mapping); this is where the issue begins. If I switch between windows (e.g. from game window to desktop and back) so that synapse actives the profile for that linked application and goes back to the default profile on the desktop, it disconnects and reconnects my Huntsman Elite Keyboard.
I can reproduce this by swapping rapidly between windows (which swaps rapidly between profiles, e.g. 6-12 times in a couple seconds is enough to trigger this.)
I also have a Deathadder V2 Mouse that swaps profiles depending on what game/window is taking focus. The mouse and profile switching appears to be working fine though, even with rapid switching.
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