Razer devices constantly disconnecting and reconnecting

I only really know of doing factory reset in synapse or scan hard drive for errors with sfc or dism commands then reboot  unless windows has error message. 

I tried dism to fix the problem and it didn’t do anything. sfc I doubt will fix the problem. It’s a driver problem.

Well if really a driver problem you need to report driver version to support and the problem that happening.   See when next driver comes out. 

I have Razer Basilisk RZ01-0233 Gaming Mouse

For the last week I’m having a serious freezing issue only while playing CS2. With Synapse open or closed, it freezes for 1-2 seconds twice or three times during a round and it is frustrating. I tried many ways to solve the issue watching many Youtube videos etc, but no solution. Synapse is the latest version.

Sometimes the freeze is permanent and I have to disconnect and reconnect USB cable to make it work again, during the game...

Firmware updated adjust lift off settings. Anything in windows logs.  Scan windows for virus and error. 

Hi guys, 

I have a Razer Blackwidow V3 Mini Hyperspeed and the keyboard keep disconnecting after 3-4 seconds when i am playing Fortnite. Is there any way around this? FYI my USB dongle is plugged directly to the PC. 

I've downloaded the latest firmware and even updated the drivers individually from Razer's website. I've also installed and uninstalled Razer Synapse 3.0 a few times but the issue still persists. 

Please let me know how can i solve this issue.

Thank you.

The only other option I know about is resetting software and hardware in app or with pressing specific keys.  For the correct key check support site.    Beside that only windows errors or damaged hard drive files.

Unless it's a uncommon problem. 

I had no issues with Razer until I had to replace my wired kitty headset with the wireless one. That’s when the disconnecting issues started. I went through back and fourth with support for almost 6 months before they sent me a replacement. I asked if I could upgrade to a wired set at the time, which they were unable to do for me. 

The disconnecting would happen and then it would just get stuck in pairing, I would have to exit my game to reconnect my headset. That was super annoying in games like COD! Then when that headset would reconnect, I had the loudest static screaming in my ear, or into my teammates ear. It seems to only get this issue when I play COD, or if synapse is installed. 

They sent me a replacement wireless headset and it is still doing the disconnecting. Luckily, this one is no longer making the loud noise when they do reconnect, however I rarely use them anymore due to the stress my old headset caused me. 

Now my wireless viper mouse is doing the same disconnect and reconnect thing every two seconds. I think this is worse while gaming than my headset going out and having to close the game to fix it. Now, Even restarting my computer won’t fix it immediately. It needs to be off overnight now when it happens. 

After what Razer put me through trying to replace my garbage headset, I am at the point where I would rather but a new device from another company than to deal with their ‘customer service’ again. It’s sad too because I was so excited to get all of the matching quartz razer gear for my PC.

The issue still persists here as well. However in my case it is noticeable only if mouse and keyboard are connected to Blade laptop through an USB hub: 

If the problem happens with hub only I wonder about voltage on hub.    Does the brand of hub matter,    can you attach power plug.   Is it only when hub attach to razer laptop.  

That just give me more questions does windows log any errors. What is firmware and bios version. Hopefully reported to support with case #. 

It happens with an arbitrary USB hub including a cheap UGreean on-powered or with Razor’s Thundorbolt 4 Dock which is powered. Which Windows logs do you mean? BIOS, firmware, Synapse 3, Windoes Updates, Intel, Nvidia - everything is the latest.

The windows error log.   Also any bios settings for usb ?   I'm wondering if it's the mouse or hub disconnecting.    Did you get support case number? 

I am wondering if a USB analyzer gave more insights. Has anyone tried such a software before?

No never needed one normally found problem. Before I used one.  But did help a few cases detect low voltage.  Mostly firmware or adjustments to lift off distance fixed problem.    That or low mouse battery. 

Had this issue with my Basilisk V2.

Turns out it shipped with a broken cable. That explains why the disconnects only happened during fast-paced usage.

For me, it seems that the power management of the USB electronics is not robust enough. Currently I see the issue very seldom at an acceptable level after:

• removing 4TB Samsung 990 Pro SSD (I need to see which SSD will work with Blade 16)
• using the short OEM cable (longer active Belkin TB4 cable caused issue only with Blade16, works well with another laptop) 

The same issue. My USB dongle of Razer Naga Pro V1 is disconnected instatly after connecting. Every updates of Firmware, Hyperspeed, deleting of Synapse and all drivers (by DriverCleanup) is not working... USBLogView cannot read dongle… Dongle is dead after 2 years using this mouse. I think, should to buy Logitech next time… Thanks for bad expirience...

I had the very same issues with Razer Synapse 4 and my Huntsman V3 Pro keyboard.

On booting the PC, the Synapse software would start then shortly after teh keyboard would disconnect and reconnect.

I solved this by logging out and signing into the Synapse 4 software as a Guest. Rebooted the PC and No disconnects. Imported my saved profiles, rebooted and still OK. Logged back into my account and all is well… No disconnects.

Im a Razer Customer since 5 Days more or less and bevor i thought the worst software has logitech (was my equipment) but i was wrong the most fuckled up software on market is from Razer. I have installed (clean installation) Razer Synapse V3 already 3 times and Razer Synapse V4 5 Times (no joke).

And now i found the best soloution for me, im sending back all al the TRASH Hardware from Razer, deinstall the Software from Hell and going to get a Wooting Keyboard (Razer already copied the features from wooting anyway) i will go to the original.

Good Luck everybody else who will have more nerves than me and keeps his Razer shit hardware.

Is anyone still having the problem where your keyboard becomes unresponsive for about 5 seconds randomly? I’ve uninstalled and reinstalled Synapse many times now and restarted my pc. Everything is up to date but no matter what I do the keyboard will freeze randomly, and if I am holding a key at that time then I at stuck “holding” that key until my keyboard unfreezes. How can I fix this because so far support just tells me to send files of my Synapse and not how to fix the problem.

Disconnected too many time. This product is the highest price mouse that I have bought. I see this problem is from 6 years ago; and it hasn’t been fixed yet… How can I avoid this issue again?

here now in 0ct 2024 but i have the same problem. i use razer deathadder v2 pro mouse via bluetooth. i tried to uninstall synapse and install again. seem like it works! but i have no idea will this problem gonna happen again cause I've run into this problem twice this year. please please please fix this bug

I have this issue. I suspect its an issue with the driver of the usb dongle. 

Heres what I did with my razer deathadder pro v2. Youre mileage may vary

• Uninstalled synapse

• Removed the usb dongle from the chroma dock (razer mouse charger dock)
• Put usb into a direct port into PC
• downloaded latest firmware for mouse. Use bluetooth/direct connection and not 2.4ghz wireless for operation
• install firmware for mouse/dongle combo
• restart pc

I tend to have a more stable connection, especially with the usb in a direct port. I 100% think its the flakey dongle and the chroma dock doesnt help.

TL;DR
From my experience with a Basilisk V3 Pro these solutions might help (I don’t know if these work on non-mouse devices, but you could try):

• Uninstall and/or reinstall Razer Synapse. Don’t forget to restart your pc (via “restart”, not “shut down”), turning off auto-update in Synapse might help
• Check the dongle, try plugging it into a different USB port, if your mouse starts working again - the dongle might be dying. RMA, buy a new Dongle/Mouse Dock, try Bluetooth, try wired, buy a different company mouse
• Check the 2.4 GHz switch, if you hold it and the device doesn’t turn off - it’s faulty. Try to stuff a piece of plastic in the opening to keep the switch in place.

End of TL;DR

I’ve purchased Basilisk V3 Pro 2 years ago and in that time I’ve had issues like this multiple times.

Once or twice it was a Razer Synapse issue that was solved by uninstalling and/or reinstalling the software. The issue did occur only after an automatic Synapse update, so maybe turning off auto-update is a solution too (currently impossible to do on Synapse v4 though).

One time the basic dongle just died. I tried unplugging it from the “range extender” and plugging into a normal USB port, it worked for a day or two before dying completely.
Unfortunately for me it happened ~1 month after my 1 year warranty ran out, so I had no choice but to either buy the Hyperspeed dongle or the Mouse Dock. Settled on the Mouse Dock (which also has its problems like the lighting not turning off automatically) and the issues didn’t reappear until now.

Yesterday Synapse auto-updated again and some time after the mouse started turning off again. I’ve tried reinstalling Synapse (including v4), removing drivers with the special tool from these forums, changing USB ports of the mouse dock, essentially every solution listed on Reddit/here bar reinstalling Windows and disassembling the mouse.
Turns out it’s (most likely) a faulty 2.4GHz switch. Easy way to check if you have the same problem is to slightly touch the switch, if the mouse starts working again and then turns off - try pressing and holding the switch in 2.4 position, if the mouse doesn’t turn off - you have this issue. What I’ve also experienced is that after you leave the mouse to rest and come back - it’ll work for some time, before stopping again, which I’m assuming is plastic slightly heating up and expanding, triggering the switch to slightly press “off”.
I’ve solved it by cutting out and stuffing a plastic cotton bud piece to push and hold the switch in the 2.4 position, so far it works like a charm.

It’s wild how inconsistent Razer hardware quality is. I’ve bought the Basilisk due to my Corsair Dark Core’s mouse wheel dying, and I love it, but these disconnects certainly soured the whole experience. Granted the mouse still worked in wired mode, but I didn’t buy a wireless mouse to use it wired.