razer kiyo not working | Razer Insider

razer kiyo not working

  • 5 November 2020
  • 65 replies
  • 202 views
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65 Replies

C
Exact same issue here.. Windows 10, latest drivers, firmware, software, everything.
P
Same for me I have all the drivers installed correctly. I am on the latest version of Windows 10 (20H2) and the latest version of synapse.
I
Me too. I'm having the same issue. I'm going to throw this camera away because ... It only gives me problems.
S
Should i return the camera to seller or is this getting fixed?
I
They should give us a solution ... The camera isn't cheap ... You know what I mean. So please. Will you help us, Razer?
I
sharpCottonCandy303
Should i return the camera to seller or is this getting fixed?

For the moment, there's no update ...
Q
sharpCottonCandy303
Should i return the camera to seller or is this getting fixed?

I personally would return & get a Logitech camera. NEVER have I heard about or seen logitech ever break their device through a software update & then proceed to give customers zero solutions to fix the problem they created. I have been in this forum through out the week about this issue & about 3 updates in synapse later, zero fixes to this device breaking problem. The responses to fix I haven't seen a single person come back saying it was fixed.
I
Do Razer support read this forum? Because no one has answered us in a way of "Keep calm, dear costumers. We're going to fix this problem".
N
Same for me, reinstalled everything, still not working
C
same issue no fix yet lol
R
Pulsation-Kun
The problem is that it's not just the software, otherwise it wouldn't work on any pc while on one of my other pc it works perfectly. There is an "incompatibility" on a lot of pc, what you need to know now is where this bug comes from.
My two pc are totally different, one is a pc that I built myself with a Ryzen 3, a b450m-a, a GTX 1660, W10 Pro and the other is a laptop from Lenovo the Ideapad 110-15ACL with an AMD A4 and W10 Home. The reason why on the Lenovo synapse is working properly is incomprehensible.


What you've just said is literally a software issue. It's not on us (the customer) to have our computers be compatible with their devices. And no, I do not need to know where this bug comes from. THEY DO. Other camera brands have no issues with their own software/drivers but the Kiyo has and it's unacceptable. In fact, this is the only product I'm having issues with the software and it's laughable that they could even release the darn thing as it's affecting a number of people already.
I
RumbleWoof
What you've just said is literally a software issue. It's not on us (the customer) to have our computers be compatible with their devices. And no, I do not need to know where this bug comes from. THEY DO. Other camera brands have no issues with their own software/drivers but the Kiyo has and it's unacceptable. In fact, this is the only product I'm having issues with the software and it's laughable that they could even release the darn thing as it's affecting a number of people already.

+1 I agree with you. They should give us a solution. Razer is not a bad company, but with this product .... They are having a lot of problems
B
this is definitely a wide spread problem, I started this forum 4 days ago and about 20 people have said they have the same problem.
Also razer has not replied to my second info yet after the took my info so maybe they are working on it now
C
Same thing happened to me. I just got the webcam for my birthday and the second I plugged it in I got this bug.
D
Same thing is happening to my synapse! I just bought the camera yesterday.. Everything's working good in obs etc but the broadcaster in synapse is stuck with the popup message.
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