razer kiyo not working | Razer Insider

razer kiyo not working

  • 5 November 2020
  • 65 replies
  • 188 views
B
my razer kiyo says "The current settings on your camera is different from Razer Synapse" and I can not use any of the camera settings, the kiyo works fine with other software. I have reset the device, reinstalled synapse 3, and more but it still says that, any way to fix it.

edit
I did reach out to razer and they replied, they gave me some things to try, none worked, and asked for some info, waiting for the 2nd reply.

About 20 people on this forum have this problem
This topic has been closed for comments

65 Replies

P
Pulsation-Kun
I had someone from Raze all afternoon to fix the problem but nothing yet. From what I read on this forum it is indeed a bug that lingers. The cause remains undetermined for me, I sent them my synapse logs. He should contact me tomorrow I will ask him if a patch is planned by the developers (as soon as possible) :)

Ever any word on this?
I just recently bought this camera & am now facing this same issue unfortunately. 😞
R
Ah, then maybe it might be me. What did you do to create a new profile, tweak it and switch between profiles? Possible to walk me through just in case if I did it wrong.

*edit* ah ok. I know what is wrong now. Yea, mine works too. Pity that the advance settings such as pan and zoom doesn't get applied specifically to the profile :slightly_sad:
P
RumbleWoof
The dumb bug is fixed (finally) but the profiles can't be saved. Tried switching between profiles and there are no changes. I mean it didn't work before so... I'm not surprised. Support is shit, believe it or not... I'm STILL trying to send my files to support because it seems that sending 3 - 10 Mb worth of files they are asking for is apparently too much for their system to handle. smh.

At least I'm able to finally configure my camera again. Cant switch profiles? LEAVE IT. I'd rather they stop breaking anything again. That's how low I'm setting the bar for them. :/

For my part everything works including the profiles, to see if someone has the same problem as you 🙂
R
The dumb bug is fixed (finally) but the profiles can't be saved. Tried switching between profiles and there are no changes. I mean it didn't work before so... I'm not surprised. Support is shit, believe it or not... I'm STILL trying to send my files to support because it seems that sending 3 - 10 Mb worth of files they are asking for is apparently too much for their system to handle. smh.

At least I'm able to finally configure my camera again. Cant switch profiles? LEAVE IT. I'd rather they stop breaking anything again. That's how low I'm setting the bar for them. 😕
I
Pulsation-Kun
If that can help.

• Go to Control Panel ► System & Security ► System ► Device Management ► Cameras ► Razer Kiyo.
• Razer Kiyo double-click.
• Open Device Driver ► Update ► Search on my Computer ► Select from a list on my computer.
• Select USB video device.
• Restart your computer.

Thank you. It worked for me! I owe you a beer
I
I haven't received the update yet ...
P
_STF_
I also got the update. The message is gone, but I cannot do any settings or activate the preview. :-/


If that can help.

• Go to Control Panel ► System & Security ► System ► Device Management ► Cameras ► Razer Kiyo.
• Razer Kiyo double-click.
• Open Device Driver ► Update ► Search on my Computer ► Select from a list on my computer.
• Select USB video device.
• Restart your computer.
P
Have you changed the drivers for "USB video device"?
_
I also got the update. The message is gone, but I cannot do any settings or activate the preview. 😕
B
it is fixed
E
also patched and is working fine now! Glad I had this thread to keep going back to.
P
Hi, I got an update, for me everything is working fine. The bug is normally patch I think.
Q
yep, still no fix or update.
P
So for comparison.

On the pc or the Kiyo does not work:

2020-11-10 20:48:44.2478 INFO 1 Profile Get By Device Handle:
Name: Razer Kiyo
Product_ID: 3587 (0xE03)
Edition_ID: 0 (0x0)
Vendor_ID: 5426 (0x1532)
Layout: 0 (0x0)
Serial_Number: UNKNOWN
Firmware_Version:
Handle: 2821925019 (0xA833289B)
Type: 12
SKU_ID:
RegionId: 0
Feature Name: Profile
Feature Id: 3d1bd574-cce9-4268-ad3a-95a78dc2ff53
Profile Name: Default
Profile Id: 3c174794-f120-49e0-9667-a4f5129668e2
2020-11-10 20:48:44.2528 INFO 1 Device Name: RAZER KIYO
Stack Trace:
System.Runtime.InteropServices.COMException (0x80070002): Error Refreshing Camera List
à WebCamLib.CameraMethods.RefreshCameraList()
à Touchless.Vision.Camera.CameraService.get_CameraMethods()
à Touchless.Vision.Camera.CameraService.<BuildCameraList>d__8.MoveNext()
à System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
à System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
à Touchless.Vision.Camera.CameraService.get_AvailableCameras()
à Razer.Synapse3.BaileyT2ViewModel.BaileyT2ViewModel.LoadCamera()
à Razer.Synapse3.BaileyT2ViewModel.BaileyT2ViewModel.LoadControlsForSelectedTab()
à Razer.Synapse3.BaileyT2ViewModel.BaileyT2ViewModel.TabSelectionChanged()
à Razer.Synapse3.BaileyT2ViewModel.BaileyT2ViewModel.set_SelectedTabIndex(Int32 value)
à Razer.BaileyT2.UI.MainControl.InitializePlugin()
à Razer.BaileyT2.UI.RzBaileyT2UI.OnPluginStart()
à Razer.Synapse3.Configurator.RzConfiguratorPluginManager.GetPlugIn(String plugin)
2020-11-10 20:48:44.3258 INFO 1 Send event category: Synapse, action: VisitDashboard, label: Camera
2020-11-10 20:48:44.3368 INFO 1 ChromaBroadcasterHubClient Connection_Closed: Disconnected, retrying to reconnect...
2020-11-10 20:48:44.3368 INFO 1 ChromaBroadcasterHubClient: Stopped


On the pc where the Kiyo works:

2020-11-10 20:44:14.6321 INFO 1 Profile Get By Device Handle:
Name: Razer Kiyo
Product_ID: 3587 (0xE03)
Edition_ID: 0 (0x0)
Vendor_ID: 5426 (0x1532)
Layout: 0 (0x0)
Serial_Number: UNKNOWN
Firmware_Version:
Handle: 912290674 (0x36607372)
Type: 12
SKU_ID:
RegionId: 0
Feature Name: Profile
Feature Id: 3d1bd574-cce9-4268-ad3a-95a78dc2ff53
Profile Name: QuickStart_1011_2043
Profile Id: ae6b117d-c7d0-4034-821f-f195be8c1c1b
2020-11-10 20:44:14.7571 INFO 1 Available Camera Name: Périphérique vidéo USB
2020-11-10 20:44:14.7571 INFO 1 Synapse 3 - Activa Camera: Périphérique vidéo USB
2020-11-10 20:44:17.3329 INFO 1 Send event category: Synapse, action: VisitDashboard, label: Camera
2020-11-10 20:44:17.5929 INFO 1 ChromaBroadcasterHubClient: Stopped
P
I did a fresh install following the method given by Razer. So that's the source of everyone's problem I think.
I will see what it looks like on my pc where the camera works.
P
_STF_
Since I cannot edit my post here is the path to the logfile:
C:\\Users\\%username%\\AppData\\Local\\Razer\\Synapse3\\Log\\Razer Synapse 3.log


I have a very large log file but I mainly have this part for the kiyo :

2020-11-10 19:17:33.2033 INFO 1 Device Name: RAZER KIYO
Stack Trace:
System.Runtime.InteropServices.COMException (0x80070002): Error Refreshing Camera List
à WebCamLib.CameraMethods.RefreshCameraList()
à Touchless.Vision.Camera.CameraService.get_CameraMethods()
à Touchless.Vision.Camera.CameraService.<BuildCameraList>d__8.MoveNext()
à System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
à System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
à Touchless.Vision.Camera.CameraService.get_AvailableCameras()
à Razer.Synapse3.BaileyT2ViewModel.BaileyT2ViewModel.LoadCamera()
à Razer.Synapse3.BaileyT2ViewModel.BaileyT2ViewModel.LoadControlsForSelectedTab()
à Razer.Synapse3.BaileyT2ViewModel.BaileyT2ViewModel.TabSelectionChanged()
à Razer.Synapse3.BaileyT2ViewModel.BaileyT2ViewModel.set_SelectedTabIndex(Int32 value)
à Razer.BaileyT2.UI.MainControl.InitializePlugin()
à Razer.BaileyT2.UI.RzBaileyT2UI.OnPluginStart()
à Razer.Synapse3.Configurator.RzConfiguratorPluginManager.GetPlugIn(String plugin)
2020-11-10 19:17:33.2733 INFO 1 Send event category: Synapse, action: VisitDashboard, label: Camera
2020-11-10 19:17:33.3313 INFO 1 ChromaBroadcasterHubClient Connection_Closed: Disconnected, retrying to reconnect...
2020-11-10 19:17:33.3313 INFO 1 ChromaBroadcasterHubClient: Stopped
_
Since I cannot edit my post here is the path to the logfile:
C:\\Users\\%username%\\AppData\\Local\\Razer\\Synapse3\\Log\\Razer Synapse 3.log
_
Hi,
I have the same problem. Scrolled a bit through the files and found a synapse logfile () which states:

2020-11-10 18:13:12.5962 INFO 1 Profile Get By Device Handle:
Name: Razer Kiyo
Product_ID: 3587 (0xE03)
Edition_ID: 0 (0x0)
Vendor_ID: 5426 (0x1532)
Layout: 0 (0x0)
Serial_Number: UNKNOWN
Firmware_Version:
Handle: 159081587 (0x97B6473)
Type: 12
SKU_ID:
RegionId: 0
Feature Name: Profile
Feature Id: 3d1bd574-cce9-4268-ad3a-95a78dc2ff53
Profile Name: Default
Profile Id: 0ff42aac-26f5-43df-a8ab-1fe0ed31967a
2020-11-10 18:13:12.6192 INFO 1 Device Name: RAZER KIYO
Stack Trace:
System.Runtime.InteropServices.COMException (0x80070002): Error Refreshing Camera List
bei WebCamLib.CameraMethods.RefreshCameraList()
bei Touchless.Vision.Camera.CameraService.get_CameraMethods()
bei Touchless.Vision.Camera.CameraService.<BuildCameraList>d__8.MoveNext()
bei System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
bei System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
bei Touchless.Vision.Camera.CameraService.get_AvailableCameras()
bei Razer.Synapse3.BaileyT2ViewModel.BaileyT2ViewModel.LoadCamera()
bei Razer.Synapse3.BaileyT2ViewModel.BaileyT2ViewModel.LoadControlsForSelectedTab()
bei Razer.Synapse3.BaileyT2ViewModel.BaileyT2ViewModel.TabSelectionChanged()
bei Razer.Synapse3.BaileyT2ViewModel.BaileyT2ViewModel.set_SelectedTabIndex(Int32 value)
bei Razer.BaileyT2.UI.MainControl.InitializePlugin()
bei Razer.BaileyT2.UI.RzBaileyT2UI.OnPluginStart()
bei Razer.Synapse3.Configurator.RzConfiguratorPluginManager.GetPlugIn(String plugin)
2020-11-10 18:13:12.6772 INFO 1 ChromaBroadcasterHubClient: Stopped
2020-11-10 18:13:13.0242 INFO 1 Send event category: Synapse, action: VisitDashboard, label: Camera

Comexception 0x80070002 is documented in the Windows API as follows:

  • 0x80070002: The system cannot find the file specified.


Pulsation-Kun
I got a response from them saying that my problem has been traced to the synapse developers, and we have to wait for a future update.

As you have a working installation, can you compare the installation folder of Razer Synapse?
M
Same thing here...
I say - most annoying!


K
Same here. Synapse keeps crashing too
P
I got a response from them saying that my problem has been traced to the synapse developers, and we have to wait for a future update.
C
I believe they rolled it back. Mine started working midway through the zoom meeting and my teacher freaked out because of the 1080p xD.
Q
Razer, this problem is ridiculous. Roll back this bs update you did in the last month & give us the one that was working properly.
B
I have also had it for almost a year, but some people just got it and had the problem so the must of had a software update that did this.
P
Mine has been doing the same, but for a camera I've had for more than a year. It was working until a few days ago, then this. I'd think they would have rolled back the update or issued a fix by now.
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