razer kiyo not working | Razer Insider

razer kiyo not working

  • 5 November 2020
  • 65 replies
  • 188 views
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my razer kiyo says "The current settings on your camera is different from Razer Synapse" and I can not use any of the camera settings, the kiyo works fine with other software. I have reset the device, reinstalled synapse 3, and more but it still says that, any way to fix it.

edit
I did reach out to razer and they replied, they gave me some things to try, none worked, and asked for some info, waiting for the 2nd reply.

About 20 people on this forum have this problem
This topic has been closed for comments

65 Replies

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What I don't understand is why everything works fine on my laptop. This is definitely not the camera but a bug that Razer needs to patch.
I'm waiting for their new answer tomorrow, I'll tell you if I have anything new;)
R
Having the same issues
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I have also had it for almost a year, but some people just got it and had the problem so the must of had a software update that did this.
P
I got a response from them saying that my problem has been traced to the synapse developers, and we have to wait for a future update.
P
Hi, I got an update, for me everything is working fine. The bug is normally patch I think.
P
_STF_
I also got the update. The message is gone, but I cannot do any settings or activate the preview. :-/


If that can help.

• Go to Control Panel ► System & Security ► System ► Device Management ► Cameras ► Razer Kiyo.
• Razer Kiyo double-click.
• Open Device Driver ► Update ► Search on my Computer ► Select from a list on my computer.
• Select USB video device.
• Restart your computer.
P
I have the same problem, pressing the button doesn't make them disappear so it's impossible to use Synapse.
I tried to reinstall Synapse 3 clean, change the drivers, update Windows 10 nothing worked. However, on my laptop everything works fine. I contacted Razer, but so far none of their solution has worked on my pc.
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Glad I'm not the only one having this issue, hope this gets fixed soon. Keeping this thread bookmarked for updates!
S
I'm facing the same issue. Was working fine a couple of weeks ago.
G
Having the same issue. Just got the webcam today.
P
I've seen bugs related to this in the forums for many months now. Is Razer planning on addressing this ever or should we just return these cameras ? im not gonna wait a year for a patch - i'd like to utilize the camera I thought would work for my purposes.
P
I had someone from Raze all afternoon to fix the problem but nothing yet. From what I read on this forum it is indeed a bug that lingers. The cause remains undetermined for me, I sent them my synapse logs. He should contact me tomorrow I will ask him if a patch is planned by the developers (as soon as possible) 🙂
R
I'm having the EXACT same issue. It's the damn software I tell you. Why are they taking so long for a fix is beyond me.
P
The problem is that it's not just the software, otherwise it wouldn't work on any pc while on one of my other pc it works perfectly. There is an "incompatibility" on a lot of pc, what you need to know now is where this bug comes from.
My two pc are totally different, one is a pc that I built myself with a Ryzen 3, a b450m-a, a GTX 1660, W10 Pro and the other is a laptop from Lenovo the Ideapad 110-15ACL with an AMD A4 and W10 Home. The reason why on the Lenovo synapse is working properly is incomprehensible.
P
it's not exactly the same problem though? the camera can be used without a synapse but it is very handicapping in its operation
G
Getting the same problem here, can't change any settings or even see the preview. Just got the cam today.
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For the moment I have no information, for my part I keep it because I have nothing better for the same price even without a synapse. With OBS I can still adjust it correctly even if discord sometimes manages the camera badly
Q
This pop up needs to be patched out. There is no reason for an update to break the functionality of a device less than a year old for me. If they cant figure out what they fucked up, synapse should be overriding the settings, not asking if its ok to do so.
P
My problem has been transmitted to the level 2 team, I am waiting for an email from them. In chat I was told that the software team is already aware of the problem but there are no updates for a fix at the moment.
P
I received the email from them, I explained the problem and the configurations of my computers. I'll keep you informed of the results
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I agree it's the software that's the problem. Okay you don't need to know why but to fix the problem, Razer needs a minimum of information. What I was saying by "The problem is that it's not just the software" is not the fact that synapse is not the cause but the fact that another element may be present. Why on some pc it works and why on some it stops working overnight. Maybe Windows, maybe Synapse is blocking itself xD. In any case, it's up to Razer to find a solution as quickly as possible.
S
Got same problem. Uninstalled Synapse, removed hidden drivers in Device Manager, fresh install and no change.Camera is not cheap. Razer need to step up....
T
I'm also having the same problem. Hoping for a fix soon. Very annoying 😞
P
Mine has been doing the same, but for a camera I've had for more than a year. It was working until a few days ago, then this. I'd think they would have rolled back the update or issued a fix by now.
Q
Razer, this problem is ridiculous. Roll back this bs update you did in the last month & give us the one that was working properly.
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