Hi all! I’ve seen some other posts about this, but I have a Razer Kraken Kitty Edition headset that is constantly getting stuck in a disconnect/reconnect loop. It makes a pop noise before disconnecting then just keeps doing it over and over.I’ve tried using it with multiple devices, in a hub and plugged directly into the computer, with and without Synapse, on different versions of Windows, all the troubleshooting. It had happened a couple times when I first got the headset, usually just when the audio was too loud, but in the last few months I pretty much can’t use the headset without having audio issues.I’ve treated the headset very well; it’s fallen on my carpeted floor once or twice but I don’t mandhandle it, bend or mess with the cable, etc. I’ve always kept it on a headset stand on my desk. I got it in 2021 so it’s out of warranty. Has anyone had luck with a fix or talking to razer support about this? I figured at the price point for this headset it would last a long time if cared for well :(

Hello! I can write a guide on how I solved a similar problem.Attention, any tampering with your headphones may render them inoperative and you perform all actions at your own peril and risk!Headphones must be completely disconnected from any device1) You need to remove the ear pad from the left speaker, which includes the USB cable from the computer2) Unscrew the four bolts3) Remove the speaker coverIn my case there was a problem with the GL3523 chip.This is a USB controller. At the factory, after soldering this chip, they forgot to clean the contacts from flux. Over time, the flux degrades and begins to conduct current. There is no longer enough power to power the board and the controller begins to reboot. For this reason, some users find it helpful to turn off the backlight and lower the volume. But over time, this also stops working.You need to carefully remove flux from the contacts. You can look up how to do this on the Internet.After cleaning the contacts, the headphones begin to work as they did after purchase.In my case, the headphones can simultaneously play music at 100% volume, record audio through a microphone and the backlight is on at 80%.Don't forget to assemble the headphones in reverse order)

Razer Kraken Kitty Edition Disconnects/Reconnects frequently

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