Razer leviathan v2 turns on but will not work | Razer Insider
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Razer leviathan v2 turns on but will not work

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SmokyBlackhitshare462

this fixed my problem:

 

 

bitAMBERTangoPink203

i have same issues but im going to msm razer support still not working 

V

Lost count of how many times this has happened to me. Here I am again, bricked bar after power outages due to storm. 

Tried the usual firmware updater process:

Firmware Updaters

Razer Leviathan V2 Firmware Updater | RZ05-03920

Above didn’t work for me this time. What worked was doing a hard reset.

Follow these steps:

  1. Pull out the power cable
  2. Hold down the Power button, Volume Up and Volume Down
  3. While holding down, plug back the power cable
  4. Release the buttons after 3 seconds
  5. Hold Power button, Volume Up and Volume Down again for 10 seconds

Hope it works for you

Cheers!

My guy you are a legend, I’ve had this problem for over a year now and this is exactly the method to fix it.

 

Holy Shit that worked. Storms and power surges always mess up the sound bar for days. AMAZING !!! Thanks, guys !!! 

S

Tardy to the party and I found a fix on youtube that I didn’t think was going to work, BUT IT DID. I was having the same problems, power was on, but no connection to PC and couldn’t change the source. I unplugged this soundbar to install new PC mounts, so I knew it was this speaker being annoying and not any damages. All I had to do was unplug the power, THEN hold down the bluetooth icon and the volume up and down buttons. I had doubts this was actually how to reset this soundbar, but it worked!  I also initially tried holding the source button instead of the actual bluetooth button. Shows how often I actually try and swap devices with this annoying soundbar that shouldn’t be this wonky. Hope this helps someone

DuycmnNguyen
  • Hi guys!

    I’m also have the same problem but i manage to fix this issue. Hope with these step will help you guys.

    - Plug all the cable, power cord like normal and press power button to turn the speaker on.
    - Then you gonna unplug the power cord.
    - Press and hold volume + ; volume - ; Bluetooth icon as the same time for 3-6 second
    - Plug power cord again and press power button. ( Windows should be connect Leviathan V2 normally again )

    If Windows doesn’t detect or Leviathan V2 not play any sounds. Try update the latest firmware for Leviathan V2 following this link from Razer support website: https://mysupport.razer.com/app/answers/detail/a_id/6274
    After you finish updating, restart your PC and Leviathan V2.
     
realv

I have the same issue, now it is only good as a lamp because of the LED, I cant play music via bluetooth or usb anymore 😥

A

I  have the same issue please help 

 

B

I had the same problem. Holding the mute button down for 10 seconds forces a factory reset and the unit will power down. After powering back up, the sound was once again working. 

B

this has happened to me around 3x in the past 12 months, all because of a power interruption or fluctuation.  I even encountered the dreaded RED light earlier today.

 

[SYMPTOM]

Turning On the Leviathan V2 just freezes, bluetooth doesnt work, and speaker doesnt get detected. Sometimes upon turning on, it will show red light.

 

[FIX]

My solution is a variation of what ErikkVanilla and TroyFace has done.

While turned on, remove the USB cable, and insert another (high-quality) USB cable and choose a new USB port. As soon as I inserted the cable, my PC’s audio switched to it. Now, turn it off, gracefully, then plug back the official USB cable.

 

Good luck.

Lesson learned. Dont buy Razer anymore.

DarkPurplealleybit593

Same issue

 

I've been going back and forth with support and they're telling me I have to buy a new one with 15% off.  I just want this one to work.  It's ridiculous I can't even do an update on my own because the BT button doesn't function.

Tried new cables.  Multiple ports. Powered off n on etc

 

Very unhappy 

Sumblebee

same problem. Replacing the USB cable didn't help. Windows does not see the device, Bluetooth playback also does not work (although pressing the volume buttons changes the volume on the phone - everything else does not work)

Sumblebee

I do not know how - but it came back to normal after connecting to another computer with synapse installed. Then, after connecting to the original one, there were no problems. The USB cable is the same

Z

i managed to get mine to be able to register with the pc again but it has no sound now, I've check and it responds to the chroma lights and volume buttons interacted but no sound still.

EnglishBob70

+1 to those who say that you need to disconnect it from the power, then try again.

fwiw, I disconnected for 1 hour before reconnecting. Windows now recognises the speaker again.

But yeah, for a premium product it’s really not very satisfactory. Razer, you need to learn from this.

E
Userlevel 1

its defo not a real solution no, but yeah thats the only way i got around it, its a shame because im out of my warranty and they work great… when they work, but yeah unless i wanna part with the couple hundred i spent on them to buy something else, thats the best i have for now unfortunately🤣

Sumblebee

It happened again. Leviathan doesn't like power surges very much. Also, coincidentally, a new version of synapse has just been released. I don't know who the reason is, but the computer stopped seeing the device when connected. This time the firmware update helped me (I used another laptop that has bluetooth for this) - https://mysupport.razer.com/app/answers/detail/a_id/4166/~/software-and-firmware-updates-for-razer-peripherals

 

(at the 12th point, the button did not respond - I disconnected the device from the network and turned it on again https://mysupport.razer.com/app/answers/detail/a_id/6274 )

O

This is the second time this has happened to me, and yes, power surges, power outages are the common scenario for me.

First time I had to borrow a friends soundbar (same model as mine, Leviathan V2), plug that to my PC, and somehow, something, whatever was broken, got fixed, his worked first time plugging into my PC, disconnected his and connected mine after all this and, to my surprise, it worked.

Six months after, same behavior. Sound bar turned on, but PC wouldn’t recognize it. However, this time, following the steps in the below link actually helped me fix the situation.

Razer Leviathan V2 Firmware Updater | RZ05-03920

For other devices, find yours here:

Software and Firmware Updates for Razer Peripherals

Hope this also works for everyone. 

Cheers!

Z

Hello, I too am experiencing the same issue. Attempted to switch cables and no fix. Any updates? 

 

dailyAzureFIRE OPAL690

Hi, i have the same issue here. i tried eveything you said before, still doesn’t work.

T

Hi guys, I just had this same issue, tried different USB ports, no fix. Tried bluetooth connection which resulted in a solid red light. What did fix it was trying a different cable than the Razer one, as soon as I tried this my pc detected the device. Unplug the power if you get in the red light state, but try a new cable then connect to your pc. It seems to be an odd issue with the firmware update getting stuck and changing the cable corrects this. My device is now working again after I change cable and unplugged the power to exit the red light state. I then also tried the original Razer cable and this works too. I hope this helps you guys! P.S My issue was caused by a brown out power surge at my house for a minute, device didn’t lose power but my oven etc did, it seemed to be enough voltage disruption to prevent the firmware check from power cycling - or whatever the exact technical term may be. Good luck and hope this helps.

P

Edit, I unplugged the device and separated the adapter’s power bar from the plug for ~15 minutes. After putting it back together, the soundbar started working again. That would indicate the adapter’s power bar itself may be the component that’s sensitive to power surges.

L

I am having same issue. Having power surge few days ago and still unable to get the speaker back alive.

Going to try to change the cable and hopefully it will revive the speaker…

 

Speaker is back alive after changing the ori cable (which facing power surge previously) to another usb-a to usb-c cable. I am only can update the latest firmware with this method even red light on power source button. The ori cable seems like not working when I reconnect back, but just work OK if connected to another lighting device...

C

Hey, mine has the same issue, but changing cable doesn't help, I tried 3 PCs, I tried multiple cables, and no reaction from OS whatsoever 

Razer.Zionzedd
Userlevel 7

Hi guys, 

 

Thank you for raising your concerns here in the support board. If the problem persists across multiple PCs with using different cables, it’s highly likely hardware-related. Nevertheless, please PM me the serial number so I can verify its model and check my resources for best resolutions to address the issue. 

R

I had the exact same issue, but changing power adaptors didn't work or only temporarily worked. In the end I pulled the entire thing apart, looked at everything, put it all back together and it's now working perfectly fine...

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