Razer Synapse Service Process.exe preventing windows shutdown and restart | Razer Insider
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I’m using Windows 11 and when I go to shutdown or restart my pc, I get a message saying “app preventing shutdown (or restart) of pc”. If I let it sit there for like 10-15 seconds longer, it’ll show an error with Razer Synapse Service Process.exe. 

I looked up the error and questionable sources say it’s the .NET framework in Windows except I have no other issues with any other game or application on my PC. I used the .NET framework repair tool as well as reinstalled the .NET framework. I also fully removed and reinstalled Razer Synapse 3 from my pc. This would fix the problem for 1-2 days then it the error would return when I tried to shutdown or restart the pc.

I also ran sfc /scannow and CHKDSK with no visible problems. I can force shutdown or restart when this happens and there doesn’t seem to be an issue with the computer. Also Synapse 3 works no problem on the pc, only errors when trying to shutdown or restart. 

I’ve included an image of the error that pops up. Any help would be appreciated.

 

Same here. Please share the solution if you fix it 

Hello guys,

I have the same problem ad described by RUBYsmartSlimyGreen957

would love a solution for this

Regards,

Thanks Zionzedd, I’ve sent you a PM with the Synapse version. For anyone else, it’s version 20230323

Hi @RUBYsmartSlimyGreen957,

 

Thanks for reporting this problem. Please PM me the Synapse version so I can kickstart a case and gather other necessary information and escalate your concern to the software team so they can look into this. 

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