Razer Tartarus V2 controller D-pad sticking / glitch
Userlevel 1
so while using the Tartarus V2, the d pad sticks and you keep moving in one direction till u press the same direction again. I know a lot of people have this problem while looking through the forums and the one solution is to delete razer synaps. but unfortunately I use a lot of razer products and that's the best way to match and customize RGB. so its either I deal with that annoying glitch and have cool colors and effects. or i delete synaps and don't deal with that glitch but now half my RGB features are useless. I was hoping to bring this back to the attention of the developers to see if u can make a small patch for synaps so the people who use the Tartarus can enjoy there gaming and RGB lights at the same time. Please and thank you.
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my Orbweaver is rejected! I may soon be forced to buy a Razer Tartarus Pro
NoahArk620
Just to answer your question. I had used on a USB A hub before, and the issue persisted. As a matter of fact, I started using this device through a USB A hub device, and thought it was the problem at first. xD
thanks for answering. now i wonder whether there is a way for synapse to ignore specific devices? i'm using razer blade so i need synapse for setting its performance profile. if there is, i can just ignore the tartarus from synapse and use reWASD or something else to remap the keys haha
Razer.SpeedCr0ss
Hey everyone! I appreciate all the help. I suggested performing the SFC scan and creating a local Windows user account so it can help us isolate the issue. And yes, I agree that these steps are tedious. Keep in mind that this is not an official fix. By the way, the team is watching this thread and they're monitoring everyone's post. I appreciate the collation of data, video tutorial, and for everyone who tried the steps too. It's surprising that the issue is happening to another gaming keypad brand too. Our aim is to determine the cause of this and create a fix. I'll update this thread again once I got a follow-up from the team.
It is good to hear that the team is monitoring this thread! Thank you very much!
In other news, the Razer Support team that has been assisting me thus far just sent me another message suggesting the issue is out of their control for the 3rd time now. I do not know their testing methodology, but reproducing the problem on their end is definitely difficult.
Zwory1
Not sure if this helps but I remapped the WASD keys to the arrow keys on the keyboard and no lockups anymore.
I've done that and the issue persists for me
NoahArk620
It is good to hear that the team is monitoring this thread! Thank you very much!
In other news, the Razer Support team that has been assisting me thus far just sent me another message suggesting the issue is out of their control for the 3rd time now. I do not know their testing methodology, but reproducing the problem on their end is definitely difficult.
yeah it may take 10 mins to do the fault or ever 10-15 hours of gameplay it's such bitch to find a fix for something what seems so random
i thought my fix worked, it did for around 20 hours of game play. then it did it once and hasn't done it since it's just so random :slightly_sad:
Another buyer of a Tartarus Pro here, another victim of this bug.
For me its the WASD keys which are getting stuck randomly. I didn’t try without Synapse but I guess it would solve the issue as other people stated.
I can’t understand why Razer doesn’t react and solves the issue, especially if it is only a software issue.
! now hope that one of their other keyboards gets the same problem as it will maybe leads them to really tackle the issue if it impacts more people.
It is really a shame as the Tartarus Pro completely fulfills the need for a gaming keypad in my setup.
For me its the WASD keys which are getting stuck randomly. I didn’t try without Synapse but I guess it would solve the issue as other people stated.
I can’t understand why Razer doesn’t react and solves the issue, especially if it is only a software issue.
! now hope that one of their other keyboards gets the same problem as it will maybe leads them to really tackle the issue if it impacts more people.
It is really a shame as the Tartarus Pro completely fulfills the need for a gaming keypad in my setup.
Have exactly the same issue with my Tartarus V2, seems predominantly the WASD keys. Close Synapse 3 this morning and ran around without issues for an hour or 2 so convinced it's synapse related but maybe need a longer test.
libelulu
Just bought Tartarus v2, 2 weeks ago. First time using a gaming keypad and I can say I love it so far. Also first time using a Razer product.
BUT...this issue is getting ridiculous. My character just keeps walking...At first, I thought I'm doing something wrong...and it wasn't happening that often, like once every 2-3 hours(definitely annoying, but manageable). But today it drove me mad. I've played wow for 3 hours, raiding, and it happened every 15-20 minutes. Even got kicked out of raids because I was randomly walking and pulling mobs :)
I've already spent half a day reading about this issue online and it seems it's quite old and there is no solution for it...
Should I return the product? Has anyone tried Tartarus Pro? All the people with this issue are on tartarus v2...maybe the pro version is working, I dunno.
It is entirely up to you whether you want to return the product or put your trust into Razer finding a solution to release a fix for this.
If you do want to stick around, then by all means join us! There is already a temporary solution, and that is to use a program called reWASD to rebind your keys while closing off Synapse. (Except scroll wheel) This software is most effective when you have only 1 Razer product in your setup that relies on Synapse 3. Do keep in mind that reWASD is a paid software with a 14 day free trial.
The Razer Tartarus/Orbweaver (and by that extension, Belkin) is an incredible gamepad product. It is jusy rather unfortunate the current Tartarus v2 and Pro series are currently being held back by the software/driver issues at the moment.
Thanks, everyone, for the info. I would have liked to buy a Tartarus Pro but am going to wait until this is fully fixed in Synapse. Posting so I can subscribe.
I'm just going to add my voice to the growing list. I have the tartarus v2. I've had it since early last year or so. It just began doing the button-sticking behavior in the last several weeks.
libelulu
Just bought Tartarus v2, 2 weeks ago. First time using a gaming keypad and I can say I love it so far. Also first time using a Razer product.
BUT...this issue is getting ridiculous. My character just keeps walking...At first, I thought I'm doing something wrong...and it wasn't happening that often, like once every 2-3 hours(definitely annoying, but manageable). But today it drove me mad. I've played wow for 3 hours, raiding, and it happened every 15-20 minutes. Even got kicked out of raids because I was randomly walking and pulling mobs :)
I've already spent half a day reading about this issue online and it seems it's quite old and there is no solution for it...
Should I return the product? Has anyone tried Tartarus Pro? All the people with this issue are on tartarus v2...maybe the pro version is working, I dunno.
unless you got it cheap return it, if they ever fix it buy it again. You should not have to pay for a "temp" fix when razer should fix their software. This bug has been know about for over a year imho at this point razer should pay for the temp fix because they are to slow
TLDR: return unless you got it cheap.
alexxedo
- Either the keypad does not send the key release USB frame and Synapse continues to act as the keypad is pressed and sends the command
Given that the issue supposedly doesn't occur when Synapse is not running (e.g., when using reWASD instead), can't this potential cause be eliminated?
libelulu
Just bought Tartarus v2, 2 weeks ago. First time using a gaming keypad and I can say I love it so far. Also first time using a Razer product.
BUT...this issue is getting ridiculous. My character just keeps walking...At first, I thought I'm doing something wrong...and it wasn't happening that often, like once every 2-3 hours(definitely annoying, but manageable). But today it drove me mad. I've played wow for 3 hours, raiding, and it happened every 15-20 minutes. Even got kicked out of raids because I was randomly walking and pulling mobs :)
I've already spent half a day reading about this issue online and it seems it's quite old and there is no solution for it...
Should I return the product? Has anyone tried Tartarus Pro? All the people with this issue are on tartarus v2...maybe the pro version is working, I dunno.
yes that happen and at razer tartarus pro ....
pgk920
I'm just going to add my voice to the growing list. I have the tartarus v2. I've had it since early last year or so. It just began doing the button-sticking behavior in the last several weeks.
Wow -- I think this is the longest I've heard of anyone going without having the issue! You've had it for nearly a year before it began this behaviour? ... So, I'm dying to know what changed to trigger it, after so long of successful use!
libelulu
...Should I return the product? Has anyone tried Tartarus Pro?
I'm so sorry to welcome you to our disappointing club, @libelulu but yes -- it most definitely happens with the Tartarus Pro as well. As for whether or not you should return your brand new device, that's honestly a hard call. Once you've tried one (especially for MMORPGs), the quality of life it brings to your gaming experience is nothing short of amazing! I honestly can't hardly imagine gaming without a gaming keypad now. Having said that ... gaming keypads seem to be a fairly niche market. As much as I love Razer, there is a very subtle note of resentment in my voice when I say that (to the best of my knowledge), there isn't anything currently in production by any other manufacturer, to rival Razer's keypads. There are a small handful of low/mid-grade keypads, but the ones I have scoped out end up falling short in two or three key areas:
- Capability (none, or almost no others, provide the capability of custom keybinds/macros)
- Design (the others are not as ergonomically comfortable looking/sexy)
- Well-established industry performance reputation/standards
Logitech used to come the closest to providing a truly competitive product, but theirs seems to be discontinued. It would be interesting to know if they have any plans under development to bring anything new to market.
Without any close competitors to keep Razer on top of their game (so to speak, hehe), the lack of support for this longstanding Tartarus/Synapse 3 issue disappoints that much more bitterly.
With all of this in mind, my own personal philosophy is that I would rather continue to tolerate, and compensate for, this very annoying performance bug than to go without a gaming keypad entirely. I do so with a certain amount of resentment because it's an expensive device, but ... once I became accustomed to compensating for the glitch quickly enough (able to re-press that same affected button again), I've usually been able to recognize and react quickly enough (most times) to avoid going all Leeeeroy Jenkins and pulling a roomful of adds during the final boss fight. I absolutely feel your frustration though; I genuinely do!
I've posited the theory that the issue might be gradual/cumulative over time, and I've noticed that the frequency also seems to ramp up over time as well. The issue has been occurring more frequently for me again this past week. It's now been nearly a month since I ran the system file checker and did the clean uninstall/reinstall. It's been nearly three weeks since I used a Razer test account on Synapse 3 instead of my own. These were the last successful "short term fixes" I undertook (see page 4 of this forum thread). Based on this, I might end up trying another clean uninstall/reinstall of the Synapse software again, but damn ... am I really going to have to keep doing that once a month or so, when the issue becomes more and more frequent to the point where it's unbearable??
the_novena
Wow -- I think this is the longest I've heard of anyone going without having the issue! You've had it for nearly a year before it began this behaviour? ... So, I'm dying to know what changed to trigger it, after so long of successful use!
I've been trying to think of what that could have been. It began so intermittently at first I didn't pay much attention. But, around that same time I got a new computer desk and had unplugged everything from my old pc and then plugged it back in. Maybe I switched usb ports during that time? Not sure. However, a couple weeks later I also got a new pc (so can't test that theory on the old pc) and the problem persists on this new pc as well.
alexxedo
Another clue about the issue can be seen in the "keyboard properties" window of the system.
The "Repeat delay" and "Repeat rate" settings are applied to the Tartarus input only when Synapse is not running. If Synapse is running the settings are ignored and the keystrokes continue to arrive at a given non-configurable speed.
If Razer wants to stop RMA-ing perfectly working hardware, they really shall correct this bug.
This is an incredible discovery! Thanks a lot for checking it out!
the_novena
Wow -- I think this is the longest I've heard of anyone going without having the issue! You've had it for nearly a year before it began this behaviour? ... So, I'm dying to know what changed to trigger it, after so long of successful use!
I'm so sorry to welcome you to our disappointing club, @libelulu but yes -- it most definitely happens with the Tartarus Pro as well. As for whether or not you should return your brand new device, that's honestly a hard call. Once you've tried one (especially for MMORPGs), the quality of life it brings to your gaming experience is nothing short of amazing! I honestly can't hardly imagine gaming without a gaming keypad now. Having said that ... gaming keypads seem to be a fairly niche market. As much as I love Razer, there is a very subtle note of resentment in my voice when I say that (to the best of my knowledge), there isn't anything currently in production by any other manufacturer, to rival Razer's keypads. There are a small handful of low/mid-grade keypads, but the ones I have scoped out end up falling short in two or three key areas:
- Capability (none, or almost no others, provide the capability of custom keybinds/macros)
- Design (the others are not as ergonomically comfortable looking/sexy)
- Well-established industry performance reputation/standards
Logitech used to come the closest to providing a truly competitive product, but theirs seems to be discontinued. It would be interesting to know if they have any plans under development to bring anything new to market.
Without any close competitors to keep Razer on top of their game (so to speak, hehe), the lack of support for this longstanding Tartarus/Synapse 3 issue disappoints that much more bitterly.
With all of this in mind, my own personal philosophy is that I would rather continue to tolerate, and compensate for, this very annoying performance bug than to go without a gaming keypad entirely. I do so with a certain amount of resentment because it's an expensive device, but ... once I became accustomed to compensating for the glitch quickly enough (able to re-press that same affected button again), I've usually been able to recognize and react quickly enough (most times) to avoid going all Leeeeroy Jenkins and pulling a roomful of adds during the final boss fight. I absolutely feel your frustration though; I genuinely do!
I've posited the theory that the issue might be gradual/cumulative over time, and I've noticed that the frequency also seems to ramp up over time as well. The issue has been occurring more frequently for me again this past week. It's now been nearly a month since I ran the system file checker and did the clean uninstall/reinstall. It's been nearly three weeks since I used a Razer test account on Synapse 3 instead of my own. These were the last successful "short term fixes" I undertook (see page 4 of this forum thread). Based on this, I might end up trying another clean uninstall/reinstall of the Synapse software again, but damn ... am I really going to have to keep doing that once a month or so, when the issue becomes more and more frequent to the point where it's unbearable??
always nice and to the point, the windows driver work around has slashed my key sticks from multiple times a day to once ever 3-4 days so i am happy with that. I indeed think it is the windows keyboard drivers and synapse clashing but the question is where is the clash what is causing the problems
Has the Razer team left the chat? Why is there such silence on their part? the problem has not gone anywhere !!!
CptCraptacular
...the windows driver work around has slashed my key sticks from multiple times a day to once ever 3-4 days so i am happy with that.
Are you talking about disabling the HID-compliant device for the Tartarus, as you mentioned earlier on this thread? If so, it sounds great that it has minimized the occurrences that much! I will definitely try that, before resorting to another clean uninstall/reinstall, then. Thanks!
Ive come here to add that I just bought a tartarus v2 and started playing Apex with it. My movement keys WASD stick 2-3 times per game and thought it was a windows issue.. but now that i see this, its pretty obvious i bought a defective piece of hardware that razer has yet to fix.
bgzgamer
Ive come here to add that I just bought a tartarus v2 and started playing Apex with it. My movement keys WASD stick 2-3 times per game and thought it was a windows issue.. but now that i see this, its pretty obvious i bought a defective piece of hardware that razer has yet to fix.
The device is fine, the problem is in the Synapse 3.0 software
CptCraptacular
yeah i am, though i may just be getting lucky, which is what is making this even more annoying to deal with. because in 4 days it may decide to do it 4 times in hour again. ohwell i wish you the best of luck
also we are being to soft, on razer this issue has been know about since 2018.(it's not tartrus it's synapse being a pos)
It has been on other razer products and they have been fixed them as this post explains and a razer rep did respond so it should be able to be fixed with a download like the keyboards
https://www.reddit.com/r/razer/comments/jw9l6r/still_driver_update_for_razer_tartarus_pro/
Nice find! How did I miss this reddit post is beyond me, but it is good to see that there is indeed a method to uninstall the necessary drivers to prevent Synapse from detecting the Tartarus Pro if no fixes are in sight in the future!
I briefly posted a reply in his reddit post to see if he would like to come join us in this little community of ours, hehehe. xD
KAWAiiSONG
Has the Razer team left the chat? Why is there such silence on their part? the problem has not gone anywhere !!!
My Razer Support ticket has gone silent, and they closed it. So there won’t be any more news coming from them anymore now. @Razer.Speedcr0ss is the only hope we have now, but he has gone radio silent too.
NoahArk620
Nice find! How did I miss this reddit post is beyond me, but it is good to see that there is indeed a method to uninstall the necessary drivers to prevent Synapse from detecting the Tartarus Pro if no fixes are in sight in the future!
I briefly posted a reply in his reddit post to see if he would like to come join us in this little community of ours, hehehe. xD
still sad how they fixed the 60% opti keyboard so fast but left this for dust. ohh yeah, it's because tech tubers have reviewed that and would make a video calling out razer. but because not many big tech tubers reviewed this it's not gonna happen. Need to try get a tech tuber or someone with some clout to get involved because, i don't see them pulling their finger out otherwise.
Ok it seems we aren't gonna see any fix soon...
I don't understand why they do not want to fix this issue.
Are others peripherals than the tartarus line concerned by the problem ?
The other solution would be to wait for the guys of openrazer to release a windows version of their soft even if they aren't supporting the Tartarus pro yet.
I think I'll let a review on Amazon where I bought the product to warn other consumers so they don't buy it.
That's such a shame to have this bug, I bought a redragon K585 keypad and it does not match the tartarus in term of comfort and design.
I don't understand why they do not want to fix this issue.
Are others peripherals than the tartarus line concerned by the problem ?
The other solution would be to wait for the guys of openrazer to release a windows version of their soft even if they aren't supporting the Tartarus pro yet.
I think I'll let a review on Amazon where I bought the product to warn other consumers so they don't buy it.
That's such a shame to have this bug, I bought a redragon K585 keypad and it does not match the tartarus in term of comfort and design.
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