Update Issue - 0% Battery | Razer Insider
Question

Update Issue - 0% Battery

  • 7 December 2023
  • 37 replies
  • 2981 views
Hunteds911
Userlevel 2

My Basilisk V3 Pro which has been working up until the software update to 20231207 this morning, is now displaying 0% for the battery in red and I can’t load any profiles nor adjust my DPI if I am using Hyperspeed Wireless. I see that there are tons of others experiencing the same issue. I updated my firmware. Uninstalled and re-installed clean. The issue persists. 

 

Before you ask me to do a clean install or gather logs, this was working fine until today’s update. 

  • I have already done a clean install.
  • Fresh install of Windows
  • This just started today.
  • I have a Death Stalker V2 Pro Keyboard that works fine. 
  • This is not OS related I doubt hardware being this mouse is maybe a week old and was working until today’s update. 

Please see a related thread below:

Razer Naga Pro showing 0 profiles and 0% battery life in Synapse.

37 Replies

O

I have the same issue.
Battery wont charge, showing 0% while coneccted via cable.
When i try use it wireless, it works for 2 seconds and then shuts down…
Updated etc etc everthing.
 

Hello, were you able to solve this? I’m having the exact same problem with my viper v2 pro and cannot find any solutions

M

I have the same issue.
Battery wont charge, showing 0% while coneccted via cable.
When i try use it wireless, it works for 2 seconds and then shuts down…
Updated etc etc everthing.
 

aliesx

same issue here. When synapse is open, constant repeated notifications in the lower right corner of the screen that the mouse battery is low (it’s not and it is connected via USB anyway). I have unplugged it and used the mouse for hours to confirm battery is not actually dead or low. Was working fine before synapse update. It is annoying because the notification can’t be turned off and it pops up repeatedly every 10 seconds while gaming, etc unless you close synapse entirely, which also removed the RGB customizations. Wish Razer would hire competent programmers to fix this dumb issue once and for all. 

BNaka

Shout out to razer for fixing the issue relatively fast. All good here now after this new update 

lizart95

For me it’s all good for now  atleast the battery is currently at 97 % from 100 %

B

Similar issues from my side, Basilisk V3 Pro.

Battery shows at 99/100% and charging in Synapse but I need to keep mine attached with the USB cable so looks like Razer has killed a lot of batteries lately with their recent firmware updates, looking at the recent forums entries.

Latest update didn’t resolve my issue

inkutsk

there's an update available today that fixes it

Not fully fixed, my cobra pro is always 100% battery

omegabetaalpha0

there's an update available today that fixes it

D

Manually ran CHECK FOR UPDATEs this monring and everything now back to normal operation. 

Updated version is 20231208.

D

i have the same issue with the Razer Vper Ultimate Mecury edition .
It constantly shows 0 percent . I tried reinstalling everything but nothing works.

Please Help me

 

Go to Control Panel > Recovery from there choose the desired restore point and restore it to a previous version where you didn’t update Synapse and once the process is completed then turn off Synapse Auto Update until it’s fixed. It worked for me...

This fixed it :)
Thank you sm!

LAPISLAZULItechCeil650

A new update just went out and fixed my Basilisk V3 Pro. Thank you!

zencudA
Userlevel 1

i have the same issue with the Razer Vper Ultimate Mecury edition .
It constantly shows 0 percent . I tried reinstalling everything but nothing works.

Please Help me

 

Go to Control Panel > Recovery from there choose the desired restore point and restore it to a previous version where you didn’t update Synapse and once the process is completed then turn off Synapse Auto Update until it’s fixed. It worked for me...

n1ghtm4re__

i have the same issue with the Razer Vper Ultimate Mecury edition .
It constantly shows 0 percent . I tried reinstalling everything but nothing works.

Please Help me

 

zencudA
Userlevel 1

Update: I’ve found a way to temporarily fix this issue by restoring your system, which means you will switch back to previous version of Synapse. Now my mouse is showing battery percentage and I can control all the functions of my mouse.

P.S: Turn off Synapse Auto Update and when this issue is resolved update it then...

 

HUYNLX

Same with Razer Viper Ultimate today.

lizart95

Same with Basilisk Ultimate and Goliatus chroma 

zencudA
Userlevel 1

Same issue here with my Razer DeathAdder v2 Pro, after updating to the latest version of Synapse...

co0l3r

Same for me

BNaka

Adding my name to this list, glad I found this post I was going nutty. Deathadder V2 Pro. It used to show the battery percentage in the top right corner on the dashboard and when I click on the mouse it will show 0% battery. But when I plug it in through usb it’ll show the battery percentage at 98% lol. Happy to know its not just me. Hopefully this gets fixed soon as I just picked up a deathstalker v2 keyboard thats coming in tomorrow :(

Attn Razer plz fix

KevinCTFW

same issue here, both my basilisk v3 pro and my old basilisk ultimate has the battery status and profiles not taking effect issue after the update.

K

Same here. Deathadder V2 Pro showing 0% after a fresh synapse install as well.

S

The same thing, 0% charge on razer viper ultimate.Synapse is a great software.... I checked, switching the dpi step from the application does not work either, only with the button on the bottom.

C

Same….

after updated to 20231207 My viper v2 pro with hyperpolling wireless dongle only provide 1000hz, not 8000hz / 4000hz any more ...

T

Same….. 

Other Razer devices work properly with Synapse. 

T
Userlevel 1

Same issue on my viper ultimate

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