Devices Supported by Razer Synapse 3?
A
Can i ask are Razer Dealthadder Elite was supported to the Razer synapse 3 ?
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When is the Razer Tiamat 7.1v2 going to be supported? It's ridiculous to ask us to have multiple Synapse software installed; just add basic support for other devices the same way you did with Synapse 2.0. I would rather have *some* features supported than none at all.
Seriously considering switching to Corsair. The quality of these products is slowly dwindling as is.
Somehow my Razer Ornata Chroma is supported by Synapse 3 but my much, much newer Razer Tiamat 7.1v2 is not.
I understand synapse 3 is in beta and that's it's not completely finished yet, but why would you force people to use it then? You can't force people to use software that isn't finished yet and is still in beta (for over 3 years...). This is just so sad... :frown_:
Userlevel 5
Olivier_286
I understand synapse 3 is in beta and that's it's not completely finished yet, but why would you force people to use it then? You can't force people to use software that isn't finished yet and is still in beta (for over 3 years...). This is just so sad... :frown_:
A company that isn't capable of finishing a software within 3 years! It's an oath of manifestation. But they have no scruples to take premium prices for their bad products.
Razer as a company dont care about its software support of its products as shown time & time again by the feedback on this forum.
Replace your Razer hardware with other manufacturers products & you will quickly see that the software issues dont need to exist.
I swapped out three of Razer products for new Steelseries products, the steelseries all run under just one version of software & I have zero issues with them.
Based on three years of beta software so far & counting by Razer do you honestly expect them to ever get this fixed?
Change your hardware & lose the stress & inconvenience of Razer software!
There hardware might be acceptable but thats no good if the software support is as poor as has been shown to be the case todate.
Replace your Razer hardware with other manufacturers products & you will quickly see that the software issues dont need to exist.
I swapped out three of Razer products for new Steelseries products, the steelseries all run under just one version of software & I have zero issues with them.
Based on three years of beta software so far & counting by Razer do you honestly expect them to ever get this fixed?
Change your hardware & lose the stress & inconvenience of Razer software!
There hardware might be acceptable but thats no good if the software support is as poor as has been shown to be the case todate.
I just bought a razer orbweaver chroma and a naga trinity assuming that they are supported by synapse 3, instead after spending 200.00 of peripherals I find myself using 2 software synapse and with the doubt that the razer orbweaver is not supported by synapse 3, you can help me if you know something about the support yes this peripheral
Olivier_286
I understand synapse 3 is in beta and that's it's not completely finished yet, but why would you force people to use it then? You can't force people to use software that isn't finished yet and is still in beta (for over 3 years...). This is just so sad... :frown_:
Your comment is valid but that is exactly what Razer are doing. You have no option but to become a beta tester and install software which is in development and BETA. If you buy a new release product you can only use it with Synapse 3 there is no option to fall back to a stable driver (aka Synapse 2). If you are a more long time Razer customer then you have to install two competing drivers on your PC.
avalank
I just bought a razer orbweaver chroma and a naga trinity assuming that they are supported by synapse 3, instead after spending 200.00 of peripherals I find myself using 2 software synapse and with the doubt that the razer orbweaver is not supported by synapse 3, you can help me if you know something about the support yes this peripheral
Similar problem keyboard, headset, orbweaver all on synapse 2.0 I'm not installing the beta synapse so my new Naga Trinity so I just have it running under default MS drivers....
3 years is a long time to be forcing an unfinished beta on your customers. Might be better if you just spent your time completing this to a final stable release instead of constantly adding more "features" to it.
Note that although this is a Razer forum how little if any feedback by Razer on when they might...if ever.. get their shit together regarding there currently attrocious software support of their products.
I still have the previous three Razer items that would not operate under one version of non beta software stored away in the hope that they maybe of use to someone in the future.
In all fairness I would not even donate them free of charge to anyone whilst the current softwarfe fiasco is remains unresolved.
All Razer hardware should be able to run under 1 non beta software, new products should automatically be recognised & suported under that one version too.
Whoever has allowed this software support to get to the stage where customers are being driven away to alternate manufactures should be sacked along with replacing the software team leader so that Razer might have a half decent chance of moving forward with quality support of its customers & a return to improving sales.
I still have the previous three Razer items that would not operate under one version of non beta software stored away in the hope that they maybe of use to someone in the future.
In all fairness I would not even donate them free of charge to anyone whilst the current softwarfe fiasco is remains unresolved.
All Razer hardware should be able to run under 1 non beta software, new products should automatically be recognised & suported under that one version too.
Whoever has allowed this software support to get to the stage where customers are being driven away to alternate manufactures should be sacked along with replacing the software team leader so that Razer might have a half decent chance of moving forward with quality support of its customers & a return to improving sales.
Is there any chance that Diamondback mouse will be supported by Synapse 3 in coming future or else i will sell it off !
Userlevel 7
thakursam
Is there any chance that Diamondback mouse will be supported by Synapse 3 in coming future or else i will sell it off !
There is no list of devices that will get support for synapse 3 but for sure older the device is less chance is will have support. Kepp watching new synapse 3 update topics sometime some info come up there.
My opinion its to add every device to synapse 3 cuz we cant use 10 versions of synapse I got blackwindow 2014,kraken 7.1and deathadder elite so for now I need synapse 2.
This is just outrageous. For 3 years they have been ****** the community, over the past year, NO ONE old device has been added to the support list. The forum thread is simply ignored by the company. They just sit and wait, when people spit on waiting and go buy new devices. Several times I wrote in support, no reaction, everyone does not care. I do not know what happened, but this is absolutely not the company that I remember.
I used the company's products for 8 years, took the top 50 in dota and the top 20 in sc2 on these mice and the good old widow. If I had not bought Tiamats 7.1 v2, I would have thrown all these shit into the bin and moved on to something else a year ago.
All who will read this, dont even think to buy new razer products, razer is dead.
I used the company's products for 8 years, took the top 50 in dota and the top 20 in sc2 on these mice and the good old widow. If I had not bought Tiamats 7.1 v2, I would have thrown all these shit into the bin and moved on to something else a year ago.
All who will read this, dont even think to buy new razer products, razer is dead.
Userlevel 5
FineNation
This is just outrageous. For 3 years they have been ****** the community, over the past year, NO ONE old device has been added to the support list. The forum thread is simply ignored by the company. They just sit and wait, when people spit on waiting and go buy new devices. Several times I wrote in support, no reaction, everyone does not care. I do not know what happened, but this is absolutely not the company that I remember.
I used the company's products for 8 years, took the top 50 in dota and the top 20 in sc2 on these mice and the good old widow. If I had not bought Tiamats 7.1 v2, I would have thrown all these shit into the bin and moved on to something else a year ago.
All who will read this, dont even think to buy new razer products, razer is dead.
Yes ! All this time, I was hoping, that they would integrate the Orbweaver and fix their problems. That's why I am still here.
But frustration kept growing about this weird management decisions and development with bugs and 3 years of beta, not integrating devices, that are still sold!
Meanwhile I sold my other Razer devices with lots of loss, and as long nothing verifiable happens, I will not buy any Razer product or recommend it to others.
If I wouldn't be so enraged about the simply bad behaviour of Razer at the moment I would simply rage quit...
RazerThe_Fiend
Alright folks, I see a lot of speculation and anger in this thread, so I'll try pitching in.
Yes, we're working on adding support for more legacy devices. We added support for 3 older devices to Synapse 3 just this month.
As opposed to the popular belief, we're not holding devices hostage just for the sake of it or because our "1 intern that works on Synapse" is lazy. Synapse 3 requires development from ground up and that takes time. The new products had been in development on Synapse 3 for a few months leading up to their release, the same effort has to go into every single legacy device that we bring on Synapse 3.
The easiest way out for us would be to draw a line and leave all the Synapse 2 devices behind... a driver package already exists for them and no promises were made about Synapse 3 when they were released (Synapse 3 didn't even exist). But that wouldn't be the best experience for existing users who would have to use 2 software to control their devices. And what's not right for our users isn't right for us, full stop. So, we fully committed ourselves to bringing as many Synapse 2 devices to Synapse 3 as feasible (technically and logistically).
But as mentioned before, there is no magic stick that will make devices appear in Synapse 3. A lot of ground-up development and testing work has to go into adding support for legacy devices and it will be a slow process which will take months, but we'll continue working on it well into 2018.
So, it has been 2 years since this post. Can you give us an update, which devices are planned to be added? I still can't use my DeathAdder Chroma, DeathStalker or Kranken Pro 7.1V2 Chroma.
I just bought a Razer Nari and had to install Synapse 3 since it doesn't show up in Synapse 2. But no matter what I do or which settings I use, the Microphone quality is trash compared to the Kraken Pro 7.1V2 - Why don't you just use this mic in the Nari?
Userlevel 5
And as we can see: nobody cares about this "little" thread of unsatisfied customers.
Since two years, nothing substantial has happend to the software desaster.
And the fact, that at least not an official comment has come, shows us, that they don't care,
and probable don't realy work on this problem.
So let's forget about it. Go where customers feedback is heard and implemented, and official words are not just sound and air.
Since two years, nothing substantial has happend to the software desaster.
And the fact, that at least not an official comment has come, shows us, that they don't care,
and probable don't realy work on this problem.
So let's forget about it. Go where customers feedback is heard and implemented, and official words are not just sound and air.
Everybody is talking about climate change and how to try to save our environment. In this time Razer is activly destroying our world with their planned obsolescence of working AND still sold devices.
At the very least, Synapse 3 should have full working support for the devices which are still sold.
You should change your color from flashy green to dead black.
How dare you are ? Shame on you Razer, shame on you !!!
At the very least, Synapse 3 should have full working support for the devices which are still sold.
You should change your color from flashy green to dead black.
How dare you are ? Shame on you Razer, shame on you !!!
Userlevel 7
coolBlackCoralsecret529
Everybody is talking about climate change and how to try to save our environment. In this time Razer is activly destroying our world with their planned obsolescence of working AND still sold devices.
At the very least, Synapse 3 should have full working support for the devices which are still sold.
You should change your color from flashy green to dead black.
How dare you are ? Shame on you Razer, shame on you !!!
It looks like all current products sold on razer.com are on Synapse 3. There will be places like Amazon selling 10 year old stuff but that's your fault if you buy a non-current product. Also it wouldn't be planned obsolescence since Synapse 2 works perfectly fine. I wish old stuff was on Synapse 3 too, but 2 extra clicks to open a different Synapse isn't a big deal.
The reason why I do pay a porsche price for Razer products is that I expect to have ONE working software ecosystem that do drive all my devices in one. If I would be ok to have multiple ecosystems on my system I also could go for multiple vendors.
Another point is that it is not possible to use interdevice functionality between my existing Razer products and new products because Synapse 2 driven devices can communicate with Synapse 3 driven devices. This is clearly a loss of functionality that was a key reason for me to buy all my devices from one company. And this is what I call it planned obsolescence, driving customers to thrash good working devices because of reduced functionality because software issues.
Do you think it is ok to promise to add 'legacy' devices to Synapse 3 and than don't deliver ?
Is it ok to deliver porsche priced hardware with a software that still in beta after 3 years ?
I don't think so and I got badly surpised by this facts.
Btw, the so called 'legacy' Orbweaver is still offered in the Razer shop so it is not true that they only sell Synapse 3 compatible devices. I bet it would be easy to find more examples.
Don't try to move the blame to the customer.
So please tell me why this is not planned obsolescence to stop supporting products when they just need to add their hardware profiles to their newer software so that I can use all functionality that I can expect.
I bet, if Synapse would be open sourced, we would have fully working drivers since years.
Another point is that it is not possible to use interdevice functionality between my existing Razer products and new products because Synapse 2 driven devices can communicate with Synapse 3 driven devices. This is clearly a loss of functionality that was a key reason for me to buy all my devices from one company. And this is what I call it planned obsolescence, driving customers to thrash good working devices because of reduced functionality because software issues.
Do you think it is ok to promise to add 'legacy' devices to Synapse 3 and than don't deliver ?
Is it ok to deliver porsche priced hardware with a software that still in beta after 3 years ?
I don't think so and I got badly surpised by this facts.
Btw, the so called 'legacy' Orbweaver is still offered in the Razer shop so it is not true that they only sell Synapse 3 compatible devices. I bet it would be easy to find more examples.
Don't try to move the blame to the customer.
So please tell me why this is not planned obsolescence to stop supporting products when they just need to add their hardware profiles to their newer software so that I can use all functionality that I can expect.
I bet, if Synapse would be open sourced, we would have fully working drivers since years.
Userlevel 5
ARMOR_152
It looks like all current products sold on razer.com are on Synapse 3. There will be places like Amazon selling 10 year old stuff but that's your fault if you buy a non-current product. Also it wouldn't be planned obsolescence since Synapse 2 works perfectly fine. I wish old stuff was on Synapse 3 too, but 2 extra clicks to open a different Synapse isn't a big deal.
2 devices from same "premium" brand needing 2 different software versions, one beta and still buggy and one older one, that also is running not very well, consuming lots of RAM and CPU, both incompatible to each other!
Could hardly be more worse!
Userlevel 7
Lusabit
2 devices from same "premium" brand needing 2 different software versions, one beta and still buggy and one older one, that also is running not very well, consuming lots of RAM and CPU, both incompatible to each other!
Could hardly be more worse!
I wouldn't worry about less than 1% of resources being used. If there's any bugs left let them know, the only ones I noticed were fixed many months ago.
ARMOR_152
I wouldn't worry about less than 1% of resources being used. If there's any bugs left let them know, the only ones I noticed were fixed many months ago.
When it comes to CPU costs, I can agree with you. The time I had to waste fumbling around with two different driver software is unfortunately not visible in this diagram ;)
PS: thanks for the friendly smile on my face now
We all know this default answer when we ask when your device will be added to Sin3:
[left]
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ snip ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
But as we stated before, our developer team is trying their best each day to migrate all the device from Synapse 2 to Synapse 3.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ snap ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I asked for a list of devices that have been migrated to Sin3 in the last 12 months and got this answer:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ snip ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
For your kind information, we didn't have a list exclusively for the device that has been migrating from Synapse 2 to Synapse 3. We only have link for supported device on Synapse 2, Synapse 2 for MacOS and Synapse 3 only. If you're looking our product support on Synapse 3, on a questions "When will other devices be supported?", it also will showing the Synapse 3 supported device only.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ snap ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
So I did a little research myself to get a better picture about what had happend since then.
Let's compare the supported legacy device list that was online on the 5th December 2018:
https://web.archive.org/web/20181205031318/https://www.razer.com/synapse-3
with the current one I got just pointed to:
https://support.razer.com/software/synapse-3/
Hmmm... result is exactly ZERO migrated devices. Still only support for Naga Hex v2 and Naga Chroma as so called 'legacy' devices.
Later I stumbled accros an interessting dialog from June this year:
Hey Mr. Product manager, please update your support staff so they stop creating wrong expectations on our side.
Thank you
At least I now know what I can not expect to happen :slightly_sad:
Phil
[/left]
[left]
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ snip ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
But as we stated before, our developer team is trying their best each day to migrate all the device from Synapse 2 to Synapse 3.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ snap ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I asked for a list of devices that have been migrated to Sin3 in the last 12 months and got this answer:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ snip ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
For your kind information, we didn't have a list exclusively for the device that has been migrating from Synapse 2 to Synapse 3. We only have link for supported device on Synapse 2, Synapse 2 for MacOS and Synapse 3 only. If you're looking our product support on Synapse 3, on a questions "When will other devices be supported?", it also will showing the Synapse 3 supported device only.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ snap ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
So I did a little research myself to get a better picture about what had happend since then.
Let's compare the supported legacy device list that was online on the 5th December 2018:
https://web.archive.org/web/20181205031318/https://www.razer.com/synapse-3
with the current one I got just pointed to:
https://support.razer.com/software/synapse-3/
Hmmm... result is exactly ZERO migrated devices. Still only support for Naga Hex v2 and Naga Chroma as so called 'legacy' devices.
Later I stumbled accros an interessting dialog from June this year:
M0NITO
I recently spoke with a dev and they said they are working on an update for Synapse 3 that will enable it to recognize all Razer devices that are supported in Synapse 2. It should be coming out in the near future and fingers crossed it fixes the problem. Hope this info helps!
RazerThe_Fiend
Hello,
I'm the product manager for Synapse and I can categorically say this is NOT true. Synapse 3 will NOT support all Razer devices. It is logistically and technically impossible for us to do so. All legacy device work is currently suspended and there is no such update in the works at this moment.
Hey Mr. Product manager, please update your support staff so they stop creating wrong expectations on our side.
Thank you
At least I now know what I can not expect to happen :slightly_sad:
Phil
[/left]
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