Peripherals (Mouse/Keyboard) disconnect many times

I haven't suffered from the disconnection issue since the Synapse update which was released just before Christmas. I can't be sure it is fixed though because there are is no change log and I still haven't had any response to the support case I opened in November. :frown_:

Razer Support sent me a feedback survey for the support call they haven't responded to. :confused_:

They didn't score very high...

Wanted to update the post and include USB Connections, plus I forgot one device as well.

Just so some of you can have a little peace of mind, if you can separate your devices off a USB hub and connect direct to the right ports, you can stabilize it. Not a sollution, it still crashes, but I've been able to reduce from every 5 seconds, to maybe once every 20 minutes.

My original post with the added device.

ToxicManChowder
I wish I had read this before buying my Razer setup;

Razer Cynosa Chroma Pro Keyboard:
Razer Mamba Elite Mouse:
Razer Firefly 2 Mouse Mat:
Razer BaseStation Chroma Headset/Hub:
Razer Kiyo WebCam: (added)

Everything works great until Synapse 3 is loaded. then the entire razer echo system restarts every few seconds. All my devices are plugged into an ASUS x99 Deluxe II MB USB 3 ports.

Have had a case open with Razer for two months, and have done everything found in this thread! Nothing works to fix this except for not running Synapse!

Posting to keep an eye on this thread and hoping that after two years, something or someone figures this out!

So after absorbing this entire thread, here's what I fathom. I'm lead to believe this really is a power problem. If you can separate the big draw items and get them directly onto a USB port from the MB, do that. put the low power items on USB2

I originally had all these devices on USB3. With and without a USB3 Powered hub. With some devices on USB3 powered hub and some direct to ports on the MB. Made no difference, any combination I tried kept crashing when Synpase was running. So I split the devices out on the MB, according to what I think were large power draw, vs low power draw;

Razer Cynosa Chroma Pro Keyboard: USB3
Razer Mamba Elite Mouse: USB2
Razer Firefly 2 Mouse Mat: USB3
Razer BaseStation Chroma Headset/Hub: USB3
Razer Kiyo WebCam: USB2

This has greatly stabilized the my system and reduced crashes. I'm monitoring the USB ports and logging with USB LogView available here: https://www.nirsoft.net/utils/usb_log_view.html

Good Luck!

I recently switched from Logitech peripherals to Razer and my reward is this longstanding disconnection issue.

I have set the USB power saving options in Advanced Power Management and Device Manager, but it still occurs. It doesn't do it every day, but after it does it once, it will continue to connect/disconnect regularly during that session.

I also noticed that once it has got into this cycle it will no longer detect and switch profiles based on the game/application that is running.

Rebooting the PC tend to put a stop to the flip-flopping, so clearly a software issue. Why has this not been fixed yet?

I am having the same issue, I have tried EVERYTHING listed in this thread, online, youtube, etc. and nothing works. I will never buy a Razer product again.

To confirm if something is really wrong on either software or hardware, try connecting to a different PC

Try installing Synapse to a different PC and connect RAZER device, that way it can sort of help narrow down hardware of software failure

eligarlo
Yesterday I bought a mouse (Razer Basilisk v2 - wired) and keyboard (Razer Ornata Chroma). I've followed all the different steps people said in this forum + some YouTube videos and the only one that worked well (cross fingers) is having connected both USBs directly to my laptop (I was using a hub).

But, this is not what I want. I have another laptop (from work) that I need to plug and unplug the USBs every time I'm working, finish working (that's why I have the hub).

I wanted to share what it "worked" for me. Still, I'm not happy, I should be able to connect my peripherals through a USB hub.

Try to use RDP to connect from one computer to another

How is it that Razer support is so bad that they won't even comment on this issue? It has been YEARS since this was first reported but they've done absolutely nothing about it. It is pitiful. Picked up a Naga Pro to replace Naga Chroma that was dying, and now I am forced in to using Synapse 3. At this point I am about done with this crap. Razer is way too big of a company to be this cheap about fixing issues that THEIR SOFTWARE causes. I will most likely be returning this mouse as it is basically unusable due to having to use Synapse 3 for it. Can anyone suggest a good mouse / keyboard setup from another brand? Still looking to have 12ish buttons on the mouse as I mostly play WoW and need the bind space.

Glad to hear it worked for you. Agree that we should be able to use the peripherals with a hub or docking station. For one its bad news for Razer, I cannot purchase any other Razer equipment, because I have no other spare direct USB ports.
Razer should really be looking to fix this.

Ah well, keyboard still working great with Synapse 3 installed, but my five month old mouse has died, or at least the scroll wheel has died. Now an expensive figit.I have to wait six to eight weeks for a replacement. Hopefully when it arrives and is connected directly to the laptop, all will still be good.

I have not noticed any issues with Deathadder Elite after connecting it to the only one laptop USB port which works when the laptop is connected to docking station.
BlackWidow Elite does not seem to disconnect when connected to docking station. However it randomly changes volume to +/-2. Since I don't have any other option to try with the laptop, I will wait for new PC and make sure it has as many USB ports as possible.

Hi. Look, I understand the use of a docking station and/or USB Hubs. I was only passing on my experience. I have tried three different powered docking stations and numerous powered USB Hubs. In each and every case my Blackwiddow Elite keyboard and Deathadder Elite mouse randomly disconnect, with or without Synapse 3 installed. Admittedly it was far worse with Synapse 3 installed. The docking stations I have tried, and am using, are USB 3 ones, they do not disable my laptops USB ports. As I sit here and type this I have a targus docking station plugged into a USB 3 hub, along with a couple of hard drives, which is plugged into one of my computer USB 3 ports. My other computer USB 3 port has my keyboard plugged in, whilst my last computer USB port which is USB 2, has my mouse. This is by no means ideal, I would rather have the hub and docking station plugged to the laptop only, but it works for me, with Synapse 3 running. It was only a suggestion to try. BTW, I am using an Asus Tuf laptop.

Having had all the same symptoms with both keyboard and mouse, can I suggest that you try the following -
1) delete the drivers for the equipment
2) restart PC
3) Reconnect equipment in USB ports on the PC itself, not a USB Hub or Docking station.
4) Let the computer find and instalkl the drivers.
5) Reinstall Synapse.

In my case, the problem was that the computer or the software did't like the mouse or keyboard being connected in anything but a diect PC USB port.
For months I have been having the mouse and keyboard take turns in disconnecting and reconnecting. Keyboard input behaving as if a key had been held down, mouse pointer jumping to the lower left hand side of my monitor. Have not had a single issue since I connected direct to the PC. I only have 3 USB ports on the PC, and so am having to run my docking station and USB hub through the remaing USB 3 port, but the drives, etc connected to them behave ok.
Good luck