Peripherals (Mouse/Keyboard) disconnect many times | Razer Insider

Peripherals (Mouse/Keyboard) disconnect many times

J
Userlevel 4
I'm really getting tired of this. Throughout the day both my Razer mouse and Razer keyboard disconnect and reconnect. I can be typing or hovering over something when it happens. I made sure that all USB power settings are set correctly. This doesn't happen if the Synapse software isn't installed. When using Synapse 3.0 it happens 3 times more than Synapse 2.0.
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179 Replies

S
BiggBoss4
Had same issue in windows 10, turns out in an update there is a USB power management called "USB Selective Suspend Setting" that was killing power briefly and causing constant disconnects my Razer gear.
Edit Power Plan > Change Advanced Power Settings > USB Settings > USB Selective Suspend Setting > Change to Disabled > Hit Apply and do a reboot
Have a good gaming session!


BiggBoss

Thanks for that it helped for me in 2022 with my Razer mamba hypeflux and my Razer Huntsman v2 Pro
C
posting for anyone else who has this issue, charging your valve index controllers via splitter in the headset will also cause this and I swear I gave myself an aneurism trying to figure it out
N
i accidentally scratched my 7.1 surround sound activation code too hard, so now i can't read my code.
V
Edit:
I found a solution to the problem. Go and buy a HUB USB 2.0. The keyboard works beautifully
V
Hello guys

I bought my keyboard a month ago, it worked without a problem until today, it started disconnecting and connecting. I don't know what can i do now. Neither solutions work, reinstalling drivers does not help either. Help me guys, PLEASE!
R
needed88
Hello there,

My Razer Basilisk works fine if no Razer software is turned on. Otherwise, the mouse keeps disconnecting and reconnecting. This is very frustrating, thus I need some advice on what to do. A 3€ mouse is more reliable at the moment than my 75€ Basilisk. The issue is clearly software-related. Without the software, my mouse works like a charm...

Let me know what I can do.

Cheers

Yea i had to uninstall the software for all of my stuff to work too. Problem is you now lose the intended functionality. Mind as well have not paid hundreds of dollars for something that is supposed to be worth the money, nad gotten a cheap MS mouse and keyboard from K-Mart
R
Dec 2021 and still no Fix.... good to see that Razer cares about customer support. Maybe gaming tech companies need to be put on "Cancel" for all the bullshit they produce.

I recently bought a Basilisk Ultimate mouse, Black Shark pro headset and Black widow keyboard....Thats over 600$ in peripherals and after 30 mins of playing, this shit freezes and stalls more then my 1987 chevette...WTF razer. Logitech at least fixes some of their troublesome tech software issues...
J
I didn't have a single disconnect for a month. However I have no idea what actually fixed the issue. I upgraded to Windows 11 a week ago and it still works fine
N
Hello there,

My Razer Basilisk works fine if no Razer software is turned on. Otherwise, the mouse keeps disconnecting and reconnecting. This is very frustrating, thus I need some advice on what to do. A 3€ mouse is more reliable at the moment than my 75€ Basilisk. The issue is clearly software-related. Without the software, my mouse works like a charm...

Let me know what I can do.

Cheers
J
I uninstalled Synapse 3, installed v2 and OpenRGB. It was not possible to disable Razer BlackWidow keyboard lightning when PC was locked or screens were disabled due to inactivity. It is it is not supported by Synapse V2. Also OpenRGB does not seem to have the option. So I installed Synapse 3 again. Issue did not appear for couple days. Then Windows update updated some Razer driver. So far no disconnections for over 3 weeks. However I didn't play any full screen games (besides Geforce now)
A
AlloyOrangebitbase219
I haven't tried the fix by headWildWatermelon829 yet but I have tried a different solution that seemed to work, so I'm making a note of it here for historical reasons/in case it ends up helping someone.

The steps are as follows:

Basically we're going to engage the profiles without actually running synapse, so we should end up with the profiles minus the dodgy bloatware. Both the RGB and functionality have been working fine for me so far using this fix. It is only a temporary solution however, since unfortunately Razer has abandoned Synapse 2.0 for some of its latest products. Going to open up a support ticket alongside this to see if we can get an actual, official fix.


My support ticket case number is 210912-000810 if anyone is interested.
A
I haven't tried the fix by headWildWatermelon829 yet but I have tried a different solution that seemed to work, so I'm making a note of it here for historical reasons/in case it ends up helping someone.

The steps are as follows:

Basically we're going to engage the profiles without actually running synapse, so we should end up with the profiles minus the dodgy bloatware. Both the RGB and functionality have been working fine for me so far using this fix. It is only a temporary solution however, since unfortunately Razer has abandoned Synapse 2.0 for some of its latest products. Going to open up a support ticket alongside this to see if we can get an actual, official fix.
H
I had the same issue with my Razer Blackwidow Elite. Fix as follows (Win 10)

Navigate to Synapse 3 app launcher (start menu > synapse app icon > right click open file location)
Right click > properties
Compatibility tab > run compatibility trouble-shooter
Run programme in compatibility mode for windows 8

This has fixed all my disconnecting issues. Keyboard / software is now working perfectly.
1 Attachment
J
Has anybody tried alternative software?
OpenRGB:
https://gitlab.com/CalcProgrammer1/OpenRGB/-/releases
OpenRazer-Win32:
https://github.com/CalcProgrammer1/openrazer-win32
J
Does it still happen or I should take my Razer mouse out of wardrobe now?
S
My laptop is generally charged by the chroma dock. It happens all the time in this scenario. I have to plug he 230w power in for a few seconds, mouse and keyboard come back, I can then unplug the power again and go back to the dock power. It completely ignores my windows power settings.
S
Exactly the same issue. Razor Blade 15, Raptor 27” Monitor, Nommo Speakers, chroma stand,thunderbolt 4 chroma dock. Logitech mouse and kb (mx mater 3 and craft keyboard with wireless USB adapter). Every 2 minutes Synapse kills them. Quit synapse, mouse and keyboard work perfectly! Wtf razer!?
V
Okay. I may have a work around for the Razer Nari disconnect and reconnects. Windows Bluetooth Power Management already handles power saving. I tuned off power saving in Razer Synapse.

Razer Nari / Synapse / Power / Power Saving = OFF

I'm no longer having problems. I will update if I do.

Every Razer wireless device mentioned to have an issue seems to connect via bluetooth. Razer Synapse has a power saving feature. Windows has Bluetooth Power Management. Bluetooth Radios in low power state will randomly disconnect or power down to save power.
R
Just bought a Blackwidow 2019 on amazon the other week. Similar experience to everyone here. First night I used it, no issues at all! However, the next day when I booted my pc, the keyboard disconnects every 5-8 seconds. I have tried everything suggested here except installing synapse 2. Unbelievable that razer are still selling products that don't work! If I cant sort this out soon I will be returning it and getting another (non-razer) keyboard
R
( Razer Deathadder Elite ) Im having this mouse for about 2 years, no issues happened. Issue started happening 1 or 2 weeks ago, when it first happened i didn't care but its so frustrating when it happens in-game, disconnecting 2 or 3 times and mouse starts working again. But what i realized 1 day ago that between the disconnects, mouse lights were still working. None of those solutions worked for me, and i don't know how can i use this mouse while it disconnects.
M
bauce111
Just picked up 6 razer products (keybboard/mouse/mousepadx2,mouse bungee and headset stand) and same issue is happening as everyone else. Razer better fix their $hit or all 6 is being returned tomorrow.

guess no one from razer cares


Razer has been going in the gutter 😕
M
I've been having this same problem with my razer basilisk ultimate in wireless mode, but, when I use it wired the problem immediately goes away, I've also noticed the fact that it's not really present on a full charge while wireless, but as the mouse dies, the disconnecting and reconnecting gets progressively worse
B
Just picked up 6 razer products (keybboard/mouse/mousepadx2,mouse bungee and headset stand) and same issue is happening as everyone else. Razer better fix their $hit or all 6 is being returned tomorrow.

guess no one from razer cares
C
How has this not been fixed yet or they havnt sadi anything about it wtf
B
metalhead76667
No, on it's own as of right now that version does not work for me and nothing's changed....BUT...Somebody offered me advice on how to solve the issue, I haven't tried it myself yet but if anybody does this please let all of us know as will I with my results when I can. Uninstall synapse 3. Uninstall all razer devices in device manager. Connect a generic old mouse and keyboard to navigate your computer, reinstall Synapse 3. Then one at a time plug in your razer devices....hope this works.

That hasn't worked for me.
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