Hi, ever since I've had my Razer Nari and Razer Nari Ultimate, I've noticed that my Equalizer stops working. There's a noticeable difference in sound quality too, before and after I 'repaired' Synapse 3. I've been in contact with Razer for a while and we tried basically everything. TLDR; They told me it's a hardware/software issue on my end. And basically stopped assisting me any further. So hence why I'm asking for help here at what might/could be causing this issue to happen cause I can't figure it out myself.
After I repair my Synapse, the equalizer works again and the sound quality is perfect. But this usually doesn't last long and almost always it goes back to being broken after I restart my laptop. Everything else works fine, the enhancements, mic and lighting. Any help is appreciated.
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I am having this exact issue. Same issue as Rjgamer --- i have 'set as default' button -- but it is default. EQ does nothing, but it did last week when i first got the kraken headset....
EDIT: Performing a repair install seems to have resolved it, for now!
EDIT: Performing a repair install seems to have resolved it, for now!
that what I did but it will go back after a while.
Any fixes yet? Recently got the Nari Essential and they worked perfectly. Then out of nowhere EQ doesnt work and THX surround is flat and awful.
iguana46
Lately it does not fail, and I found a pattern on my pc, turn on the headset before the pc, at the moment it has been a week without failure
Thanks for replying! I tried this and so far so good.
My Nari's work fine if I restart the PC /
If I close every razer service + GameManagerService.exe in the taskManagerDetails
If I close every razer service + GameManagerService.exe in the taskManagerDetails
I got a driver update today. It took forever to install. When it finished the THX outputs were missing so I rebooted and OMFG it's back. The quality!!! 
Thanks for posting @EugeneDrm
It's good to know that my recent success is not universal and there is still an issue. I'll try to put off future updates for as long as possible on this PC while it's working
It's good to know that my recent success is not universal and there is still an issue. I'll try to put off future updates for as long as possible on this PC while it's working
Razer nari owner here, Been having this issue for a year now since i bought it. Doesn't seem like razer is ever gonna bother fixing it.
I fixed it by installing the realtek drivers from the official realtek website
DTRHSr
Don't know if this thread is dead yet, but my eq is working again after I set my playback device to the (THX spatial - synapse) option. Hope it helps :)
Thank you, it works for me!
If this method does not work for some people, I would highly suggest to uninstall your current Synapse 3, disconnect your headset, restart PC/Laptop and reinstall the latest Synapse 3 version on Razer website.
Galactic_Cat
That's my problem as well, also whenever i start a THX game it just stops working again. the annoying part is that when synapse is not working the audio becomes muffled and sometimes keeps cutting out. Razer please fix
It happens to me again. Anything I mentioned previous is just a temporary fix. I will re-install the software again to see how it works.
Two versions of windows, two different PC's. Whether it's Synapse or Windows, I don't even care anymore. As soon as it's worth buying a different brand of headphones, I will do so. This set of Razer Nari Ultimate headphones was supposed to be great with that haptic intensity and sound enhancements. But instead I got a turd sandwich wrapped in Wonder Bread. Their software made my windows audio device go haywire on the last pc. My current PC as I write this, doesn't do that but all the enhancements don't work including the equalizer. (Yes I enabled them in properties.) Bound to be some better cans out there that let me adjust the freaking bass and treble. Jesus H Christ! That Haptic Intensity was a joke. Battery can't hold up to it, even when plugged in. Razer got the big head and started not delivering. You put one freaking Nostromo device in the Ender's Game movie and now your products are double the price and half the value. The Tartarus will be the last product I buy Razer. Thanks for reading my rant if you made it this far 
This is the worst headset of all time. Never buy these products. Useless software that stops working after an hour
They are quite comfortable, but otherwise they are not worth a penny
They are quite comfortable, but otherwise they are not worth a penny
EQ seems to be non-responsive after a few days. I guess the fix(es) are temporary and the problem lies within the software itself.
Sounds really strange, but what fixed It for me, was I stopped plugging It In...........
What I mean Is, I have a USB port that's occupied by the receiver, but there's also another USB port occupied, by the supplied cable, to charge headset. Because of the different modes In which the Nari can be used, It just Installs It as a different device and when this happens, all forms of EQ settings, THX, volume etc etc, just stop working. You can play around with It as much as you like, but the tones, volume, EQ won't change. You then have to work out whether It Installed as a Spatial THX - Speaker or Spatial THX - Headset. It's the most arduous task trying to work around this (As we know) so you just run a repair, then It's all okay again. My problem only started when I shutdown my computer (so I thought). But the first thing I do before I shutdown, Is plug the speakers back In to charge.
Basically, In short, I now have an Anker Power Port USB charger at the desk, which I plug the headphones Into when I want to charge them and NOT Into the computer. I never had this trouble with the Kraken Headset, but then again, the USB was only for charging and It would never recognise It as a Peripheral If you plugged It In, It was receiver only.
I'm a massive Razer fan, having had nothing but trouble with Software conflicts and build quality for the past two years and yet I still keep buying...................Razer Synapse has nearly always been the root plague of my conflict problems and software problems. Getting It to recognise It's own devices Is the first hurdle.
What I mean Is, I have a USB port that's occupied by the receiver, but there's also another USB port occupied, by the supplied cable, to charge headset. Because of the different modes In which the Nari can be used, It just Installs It as a different device and when this happens, all forms of EQ settings, THX, volume etc etc, just stop working. You can play around with It as much as you like, but the tones, volume, EQ won't change. You then have to work out whether It Installed as a Spatial THX - Speaker or Spatial THX - Headset. It's the most arduous task trying to work around this (As we know) so you just run a repair, then It's all okay again. My problem only started when I shutdown my computer (so I thought). But the first thing I do before I shutdown, Is plug the speakers back In to charge.
Basically, In short, I now have an Anker Power Port USB charger at the desk, which I plug the headphones Into when I want to charge them and NOT Into the computer. I never had this trouble with the Kraken Headset, but then again, the USB was only for charging and It would never recognise It as a Peripheral If you plugged It In, It was receiver only.
I'm a massive Razer fan, having had nothing but trouble with Software conflicts and build quality for the past two years and yet I still keep buying...................Razer Synapse has nearly always been the root plague of my conflict problems and software problems. Getting It to recognise It's own devices Is the first hurdle.
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