Synapse won't open

What a garbage product and software, I have the Hunstman Elite and can't adjust any settings on this $200 paper weight and to top it off there is no support from Razer. Does Razer not understand that we live in a social media driven age? Guess it's time for me to hit the usual channels and express my dislike for Razers quality of service and support. I am going to return this keyboard tomorrow after I do a YouTube review so that everyone can see what kind of garbage Razer is trying to sell to its loyal customers. I don't have a large following but if I can do my part and keep 11,000 people from buying this and having their day ruined, I will. Wake up Razer, competition is high in the RGB Mechanical sector, you can't afford to consistently let your customers down and sooner or later, even your most loyal customers will jump ship.

BlackFireDragon
It's quite strange i have this keybord for months and i have no issue with it 😜 Everything work fine and quality the wristrest in middle part is slighty bend but this no issue for me 😜 So first if you want to write something like that make issue i's a desagin problem not yours.

The keyboard itself doesn't have any issues neither does a $5 dollar keyboard when its just being used as a plug and play device. The issues are the software and blatant lie that you can save profiles on-board. I had to install and reinstall the software countless times just to get it working and the lighting profiles can not be saved to the keyboards on-board memory. I bought the keyboard because I love the design and size, much more than the K95 Platinum that I still own, however this keyboard and its software are nowhere near the caliber of Corsairs offering, specially at a $200 price point. One of our editing rigs has a $60 RGB keyboard that we bought off of Amazon because it had same day shipping and that keyboard has USB pass-through and on board memory, which works perfectly with our editing rig which is MacOS based (we use win10 via VirtualBox to set profile lighting).

So my comment is in regards to the software and support or lack thereof from Razer, if you pay $200 for a keyboard, you are buying something that is not just designed to be a vanilla plug and play device, you want feature, bells, whistles and this keyboard falls short, especially when the software is buggy and support is nowhere to be found. Why should the community do Razers job of providing support to the end user? I know I am not being paid by Razer top do their job and neither are you. If you let someone walk all over you they will, so comments like yours that are contradictory to others are of no valuable use. Try to be a little more like Razer and avoid comments that you don't agree with.

Try unplugging the keyboard, opening synapse, then replugging?

1004-A
Same issue here, anyone have fix?
Let me tell you guys what Razer support did to me.

You know their live chat support are from 9-6 right?
So it was 5:58pm and I was still in chat, this tech support guy (I shall not mention his name) kept hinting me to get offline quick (to restart my pc) even thou I've prompted him how do I reconnect to him back as I do not want to address the issue over again to new tech support IF they ever assign me another after 6pm.

Hes like.. Ohoh its ok I will send u an email just reply to that email and u will be reconnected back to me.. Im like cool, guess what? After I restart 6.01pm.. VOLLA! 0 response. Live chat supports are all offline.. This guy who supported me promise a reply gone missing until now, 13 hours later to no avail.. For the past 16 hours I couldnt get my Synapse 3.0 started..

They’ve done a similar thing to me twice, on top of that they’ve promised a resolution to the matter via escalation which invoked the standard “We should have an answer for you within 24-48 hours” needless to say none of the promises were fruitful. They’ve also deleted my post because, in their opinion it was disruptive and incites hate towards Razor, welcome to North Korean censorship. I can only speak for myself and place full blame on myself for buying their products, this truly was and will be that last time. This is the land of competition and it’s heavy in that regard, you need to treat you customers, new or loyal with respect, they’re essentially your food supply.

Few people write on forum that when they update windows to 1809 synapse start to work mayby try to update windows ?

lozza2ooo
I honestly cannot believe that Synapse 3 is such a load of garbage with so many users not even being able to open it this whole time and still Razer does nothing. I've only just installed it on my new PC and now I can see why all of my friends have been complaining while i was sitting pretty with my old synapse version and everything working perfectly fine for the 4 years I've been using it. Synapse 3 absolutely will not open no matter what I do even though Razer Central runs in the background. The least Razer could do is give some decent tech support considering they're too lazy to fix their own software.

Move on brother, I did and haven’t looked back. They (Razer) does not value us as customers, look how long this post has gone with no support, official word, workaround etc. Post something about a competitor by name and watch how fast your post and account is moderated.

Jumperost
Hello, I have a similar problem. I have a razer Basilisk mouse device and in the Synapse3 application it cannot determine it. It happened after the update. I just didn’t try to solve this problem. Razer just doesn’t pay attention to it

You try to reinstall the softwere ? imean wipe everything from razer and install one more time.

Razer.FirePenguin
Hi! I sent both of you a PM. Hit me with a reply if you are still having issues.

I've also have Installing issues with the software (Razer Synapse 3). Please help me. This is my first time having a Razer product. I'm currently using this Deathadder essential right now and i would like to customize my DPI settings since i play fps games like pubg, etc. and i would really appreciate it if I can solve this problem fast. Thanks.

One more thing you can try but it's more a time consuming. Try to remove all softwere drivers from your pc and slowly install one by one cheacking every time if synapse open and work if in some point it run it mean the softwere from other manufacture block it.

never saw a soft so bad in all my live.i´m returning my 3 razer products, they can not be used by this soft. NEVER NEVR BUY RAZER AGAIN. i come from fantastic and excellent corsair icue and Logitech and any problems in a lot of years, Now a nightmare with razer

Razer.FirePenguin
Hi! I sent both of you a PM. Hit me with a reply if you are still having issues.

When you will release Synapse 3 for macOS. I have keyboard and not working !!! A lot of programmer have same condition too.

JAVIELITE
jajjajaajj what joke blizzard, not work nothing in Windows and you want work in mac, sorry but wait sitting i think

I agree with you javielite, I don't would like to buy razer products anymore both not good in windows and not supported by mac. I will definetelly buy Logitech.