Windows driver foundation 100% cpu usage when using razer synapse 2.0 | Razer Insider

Windows driver foundation 100% cpu usage when using razer synapse 2.0

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L
Userlevel 5
xInSaNeKiLLs
True. Well fuck Razer. Never buying anything from them again. Hope you guys all do the same. Not doing anything about this for such a long time is unacceptable.

Yes, but let's be fair. They have some nice products, The only thing, that is realy sad, and a no go, is their inability to programm ! I don't know, who or what is responsible in that company for the software developing stuff or process. For me, it always looks like, there is only one person developing the drivers. And in the whole company, the absence of a well organized quality managment is obvious.
It would be fine, if things change quickly, officials react quick and consistent.
L
Thank you for contacting Razer Chat Support.

Your case number is

This issue cannot be reproduced by the Dev Team (we have escalated it several times). This can indicate that there are third-party apps on your computer that caused this.
We have also tried to reproduce this on our end and this does not happen
Thank you.

All the best,
Clyde Leandro
Razer Customer Service
----------------------------------------

Yeah.... they don't care... Just my good luck to fellows who buy themselves electra v2 usb.
_____________________

My answer:

5:05 PM (15 minutes ago)

to Razer

This is ridiculous, you straight up ignore people on reddit and in your formus. I've tried those stupid headphones on 2 other computers and what do you know? SAME ISSUE!!! What in the hell is going on with this incapable dev team. I'm 99.99% sure it's your software issue. You just can't ignore people. Have you even tried to fix the problem or only waited for few days and wrote this stupid answer that the issue can't be reproduced by our chimpanzees in the lab. When I open windows event log it even says: "The device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem."

It's very easy to reply that it's caused by third party apps in your computer causing this. Then tell me what kind of PC does not have any? Or give me a hint or something that might cause this? Imagine you drive your bike and your chain comes off and someone tells you can't drive your bike because your chain is off.. like no shit Sherlock... Maybe just maybe, that this third party app is Razer Synapse, have you ever thought of that and then fix your software?

https://www.reddit.com/r/razer/comments/bdkixj/razer_can_u_fix_this_problem_after_6_months_of/ - ignoring at it's finest
/windows-driver-foundation-100-cpu-usage-when-using-razer-synapse-2-0.45203/page-4 - 4 pages of people who try to get help.

PS I'm sorry for the comparison with the chimpanzees they actually seem to be intelligent.
L
Userlevel 5
Sometimes it's really difficult, to find out, where the problem is. I'm developing software since many years, and got inti this situation from time to time. It's perfect to directly sit at the problem machine, sometimes Teamviewer can help, if one permits.
At least, not every problem can be fixed, but the question I habe is: why is only Razer havong so much problems with their drivers for such a long time ?
J
I uninstalled all the Razer software from our team's pro gaming rigs this morning . The high CPU usage cause by the Razer software services was making competition impossible. All is good now. Don't know what broke in their code, but it has been running fine through all upgrades until this week. Will watch this thread for official word of a fix from Razer before the team re-loads the software. For now, recommending their products at matches is right out.
A
litapoeg
Thank you for contacting Razer Chat Support.

Your case number is

This issue cannot be reproduced by the Dev Team (we have escalated it several times). This can indicate that there are third-party apps on your computer that caused this.
We have also tried to reproduce this on our end and this does not happen
Thank you.

All the best,
Clyde Leandro
Razer Customer Service
----------------------------------------

Yeah.... they don't care... Just my good luck to fellows who buy themselves electra v2 usb.
_____________________

My answer:

5:05 PM (15 minutes ago)

to Razer

This is ridiculous, you straight up ignore people on reddit and in your formus. I've tried those stupid headphones on 2 other computers and what do you know? SAME ISSUE!!! What in the hell is going on with this incapable dev team. I'm 99.99% sure it's your software issue. You just can't ignore people. Have you even tried to fix the problem or only waited for few days and wrote this stupid answer that the issue can't be reproduced by our chimpanzees in the lab. When I open windows event log it even says: "The device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem."

It's very easy to reply that it's caused by third party apps in your computer causing this. Then tell me what kind of PC does not have any? Or give me a hint or something that might cause this? Imagine you drive your bike and your chain comes off and someone tells you can't drive your bike because your chain is off.. like no shit Sherlock... Maybe just maybe, that this third party app is Razer Synapse, have you ever thought of that and then fix your software?

https://www.reddit.com/r/razer/comments/bdkixj/razer_can_u_fix_this_problem_after_6_months_of/ - ignoring at it's finest
/windows-driver-foundation-100-cpu-usage-when-using-razer-synapse-2-0.45203/page-4 - 4 pages of people who try to get help.

PS I'm sorry for the comparison with the chimpanzees they actually seem to be intelligent.



Sir! We applaud you! /clap
E
I've been using the headset without the software for a while. I recently reinstalled Razer synapse and realized how much terrible the sound is without it!
The headset is also uncomfortable and hurts after being worn for a long period!
I have Razer huntsman and I'm extremely satisfied with it, but I'm NEVER going with a Razer headset again...
S
Am I the only one who thinks that not a single Razer employee ever opened that forum after its initial setup ?

Honestly, Razer has the BY FAR worst customer support I have experienced in my whole life.
R
I Might have a temporary solution that will let you get the benefits of razer synapse 2 without it being open and it works 100% with me,

I have Razer Electra V2 USB and I was suffering from the high CPU usage from razer synapse 2 and windows driver foundation whenever I open Synapse 2, and it disappears when I unplug it from my computer or force end task for the razer synapse application
All what you have to do is:

1. Open Razer Synapse 2.
2. Do whatever settings you want to do with it for your headset and your microphone.
3. Under the headset picture press on "sync now" link.
4. Put Razer Synapse 2 on offline mode ( this is the most important step).
5. Go to task manager, find Razer synapse (32bit), select it and press end task.

BoOoOom,:big_grin_::big_grin_: it works! you still can get the benefits now from Synapse without it being open now, and also the CPU Usage now is 0%.
I've made sure that this works by playing with the equalizer and make the sound feels odd then i've done the steps above and it works.

Please try this and let me know the results, This should work until Razer Co. makes a solution for their shitty software.

Salute!:wink_:
D
Did anyone try to install an older version of Razer Synapse?
P
I wonder if they're using our computers to bitcoin mine with. Nothing else explains that high of usage other than something trying to make optimizations to the hardware. Which it indicates NOTHING about. Razer has been leaving large clumps of people alone in the dark on many issues for years. It was the same with their legacy devices. 0 support. I really wouldn't put it passed them that they're stealing our cpu bandwidth for profit at this point. I have this issue and don't even own digital headphones, nor have the enhancement app. The problem is perpetuated through WMI Provider Host and isn't permanent for me. As time goes on it will throttle anywhere from 15-50% with a i7 4790k. Absolutely absurd for a peripheral controller. Their claim about being unable to reproduce the issue has to be a downright lie, as this is easily detectable. REMEMBER THIS WHEN BUYING YOUR NEXT DEVICE. It's obvious they'll never invest a proper amount in research and support, and will always end up cutting corners when it comes to backing their product. Hence the cost of the Legacy Diamondback at the moment. Look it up. They know it's their hottest mouse, but they simply refuse to reproduce it as they're too lazy to pay attention to their own market feedback. Don't get me wrong, I buy the products because they are beautiful. But every time I hear that CPU throttle up an check my tack manager, there it is making me question my decisions as a consumer.
P
I tried to correct the spelling on "tack" and got this..... Kinda proves my point.
P
https://drive.google.com/open?id=1XQkUMU7UWq3M7WuCr5GwkTxql2euGNTE
P
I've been messing around with this for a week now. After doing a fan optimization the usage seems to have gone down. It's an Asus performance rig and comes with AI cpu software. Last time I did the optimization was before the Razer install. I've seen it throttle down before, as of now it just seems like hokey superstition and it'll ramp up later. I'll report back if it does.
P
Nope, no dice. Back up to 50%. It's not doing nothing. >.>
S
The problem (at least for my case) is, that it doesnt reven have to do with synapse 2/3 itself but with this freaking gamemanagerservice. Which I personaly never use and never will. And you cant even disable it.
P
GameManagerService IS part of Synapse, and yes it's due to something faulting repetitively. Here is a screenshot of the Event Viewer showing exactly that happening while activating WMI provider host. This is DAMAGING CPUs.

https://drive.google.com/open?id=1MBpF5NTEjOpoYPFdd1m7bzgkXgDLTpBN

CPUs ain't cheap, and being able to prove it's their software causing the degrading hardware doesn't bode well for them.
P
Oh that is why, they were working on a toaster....
P
Omg literally the same problem happens to me too every since I bought Razer Electra V2 USB very recently.
And checking back the old messages here It seems that they do not fix this for more than half a year!!!
THIS IS CRAZY literally paying for something you can't use It In the way It should..

Also try going Into games with synapse ON eating your CPU your PC will literally freeze very fast and you will need to restart It everytime to use It again.
A
Let us wait for the windows 10 feature update 1903 coming this month. High chance of this being fixed through that. In the meantime we can spit on the people responsible for what is happening
H
I'm having the same issue, I've recently purchased the razer nari ultimate, turret xbox edition (mouise and keyboard) and I had a tartarus 2 already. I'm getting mu PCU fully consumed by razer synapse? are you kidding me?
I have a 9900k @ 5.1Ghz with a RTX2080ti. Are you seriusly telling me that a wireless keyboard will bottleneck my system?
I cant believe they answer this to you. These people is completely unreliably.
A
At last! After so many months of dread and struggle..(since december 2018) i finally manged to fix it ! [details in here]

Thank you Razer for all the support. Great team!
H
Arcite520
At last! After so many months of dread and struggle..(since december 2018) i finally manged to fix it ! [details in here]

Thank you Razer for all the support. Great team!


mmm details where?
K
Before, i'm sorry for my english ( don't bash me, correct me i'm french 😉 )
After I just try to help :)

Same problème here. After a long day and hours to find why i crash in my game... I Found this process at 100% : WMI provider host. Started by razer gamemanager services.

In my case, synapse try to find all my instaled game (gamemanager service ? 🙂 🙂 )

I just reinstall synapse with no addon (no cortex etc no hue, etc ... ) i'm pretty sur the problem is from cortex.

I hope this message don't broke your eyes (my english) and help you.

Cya :=)
;)
N
Windows 10, 1903 the problem continues!!!!!!!!!!!!! No more Razer for me anymore.
Razer BlackWidow Ultimate Razer DeathAdder Elite Razer Electra V2 USB
S
Windows 10, 1903 the problem continues ! May be Windows 11 works fine !!!!!!!!!! :mad_::frown_:
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