Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host | Razer Insider
Skip to main content

Ryder Synapse 3 40 to 100% CPU usage WMI Provider Host

Did this topic help you find an answer to your question?
Show first post

96 Replies

A
  • Anonymous
  • 0 replies
  • February 12, 2023
Probably a bad idea but did it anyway. Seems Synapse service not really dependent on Game Manager service. Explanation: https://www.reddit.com/r/razer/comments/kpp3hu/ysk_how_to_disable_razer_game_manager_service_as/ Script to run as every Synapse update will re-enable Game Service: https://github.com/Invertex/RemoveRazerGameManager Tested I am still able to: Change RGB colour keyboard and mouse Macros Mouse poll rate Mouse DPI Fan control Switch Optimus Everything thing still seems to work in Synapse. So I wonder what this Game Manager service was for. Only seemed to minimise WMI CPU usage though. Crazy how Synapse uses around same handles than my Brave web browser open for few hours with 20 website tabs open...
1 Attachments
ivan.yu
  • ivan.yu
  • Insider Mini
  • 47 replies
  • February 12, 2023
Unfortunately, for me, WMI provider host is still hogging 10-15% CPU, even after disabling Game Manager service, I can still hear my fan. I would have to resort to restarting WMI in the meantime, very annoying indeed. I guess I need to switch to liquid cooling if I want to install Synapse :-)
F
1 person likes this
  • F
    Frankywangcool
D
  • DLPh03n1X
  • Insider Mini
  • 1 reply
  • February 13, 2023
I've registered just for this. Ever since Saturday when Razer Synapse made an update, i get this issue as well. Whenever i start the Razer Synapse my WMI goes to space. Either restarting "Windows Management Instrumentation" fixes it, until i try to start the program again. Fix this or let us go to previous version.
F
1 person likes this
  • F
    Frankywangcool
L
I have the same problem, please fix this or let us go to previous version
F
1 person likes this
  • F
    Frankywangcool
C
Hi everyone, it seems we are all on the same boat, from the latest synapse 3 update I see Razer Central Service constantly hogging 15/20% of my cpu constantly. Even if I kill the process it comes back on after few seconds. I hope a solution or update is on its way
A
  • Anonymous
  • 0 replies
  • February 14, 2023
Event Log - WMI Activity Logs: Razer Synapse 3.exe GameManagerService.exe Event ID 5858 and 0x80041032 critical error codes being generated Id = {00000000-0000-0000-0000-000000000000}; ClientMachine = P2; User = NT AUTHORITY\\SYSTEM; ClientProcessId = 8592; Component = Unknown; Operation = Start IWbemServices::ExecQuery - root\\cimv2 : SELECT ProcessId, ExecutablePath, CommandLine, Name FROM Win32_Process WHERE ProcessId=1704; ResultCode = 0x80041032; PossibleCause = Unknown Cause and possible solution for Razer below from Microsoft Article below: https://learn.microsoft.com/en-us/troubleshoot/windows-client/system-management-components/wmi-activity-event-5858-logged-with-resultcode-0x80041032
A
  • Auskeur
  • 2 replies
  • February 14, 2023
Im having exactly this problem. Restarting WMI does stop it, but I also use Alienware Thermal controls which I don't seem to get working again after the restart of WMI. Rollback or update, but please get this fixed.
Wendigo-ove
  • Wendigo-ove
  • Insider Mini
  • 3 replies
  • February 14, 2023
once you close synapse - wmi provider goes to 0% load basically. Can anyone tell me if the hyper polling remains active when synapse is closed?
A
  • Anonymous
  • 0 replies
  • February 14, 2023
@Wendigo-ove Once exit Razer apps. The Razer services are still running in background but WMI activity log stops logging further events. So it stops WMI requests at that point. If Synapse open, it starts to look like below... 2nd screenshot. Razer services takes up so much system resources just to change lights/control fans. Hogs more resources than other apps. At this point I don't care about RGB if I can find third party way of fan control.
Wendigo-ove
1 person likes this
  • Wendigo-ove
    Wendigo-ove
MeNtAl_DaRkNeSs
Hi, I'm also having the same issue! @Razer support, can someone look further in to this issue? Had to go back to SignalRGB...
B
  • BL4S7UM
  • 2 replies
  • February 14, 2023
Posted on other live thread re: WMI issue Massive issue for me as causes unacceptable battery drain on my laptop while I'm mobile. (Unfortunately not the first time a Windows update and/or Synapse update has caused runaway Synapse CPU use!) Temp fix is obviously to uninstall Synapse - kills lighting, sound etc. though! If like me you need the lighting to see your keyboard caps there is a work around however: Search for OpenRGB on gitlab (Author is Adam House) - will let you control your backlight to enough of a degree as to be useable. (May work for other peripherals, but I haven't tested).
Wendigo-ove
  • Wendigo-ove
  • Insider Mini
  • 3 replies
  • February 14, 2023
So after some digging arround, i found a log reporting tool for razer. this created: Razer Synapse 3.log which contains 3786 entries of: "StatusCode: 500, ReasonPhrase: 'Internal Server Error'" so its fairly easy to pinpoint whats going on - obviously the synapse is requesting something that is not available. https://virtuedk-my.sharepoint.com/:u:/g/personal/odc_virtue_dk/EdXy0QF5BUlNkFz1Uyw0aQYBH4EoGcQrtwkvYbDC-sCjSw?e=wkIp3I pw: razer im suspecting that the dev machine they run this on have IIS installed with ASP.net options that are not available to the general windows installation.
L
Any alternative software for programing the razer keypads?
ivan.yu
  • ivan.yu
  • Insider Mini
  • 47 replies
  • February 14, 2023
Can Razer support please confirm this thread is monitored?
F
1 person likes this
  • F
    Franky_Wang
T
Same problem since yesterday.
F
1 person likes this
  • F
    Franky_Wang
ivan.yu
  • ivan.yu
  • Insider Mini
  • 47 replies
  • February 14, 2023
Maybe we need to raise a support ticket on this issue. This forum may not be monitored by Razer support team. https://mysupport.razer.com/
A
ivan.yu
Maybe we need to raise a support ticket on this issue. This forum may not be monitored by Razer support team. https://mysupport.razer.com/
this topic cannot be ignored. because that would not make sense to exist the forum razer insider. even more so far several people have committed to reporting the problem. do you find it useless or do you want direct answer from them?
ivan.yu
  • ivan.yu
  • Insider Mini
  • 47 replies
  • February 14, 2023
ivan.yu
Can Razer support please confirm this thread is monitored?
Can Razer support please respond whether you are looking at this topic at all?
ivan.yu
  • ivan.yu
  • Insider Mini
  • 47 replies
  • February 14, 2023
AndreAzevedo
this topic cannot be ignored. because that would not make sense to exist the forum razer insider. even more so far several people have committed to reporting the problem. do you find it useless or do you want direct answer from them?
I have re-requested Razer support to confirm that they are actually looking at this topic.
A
1 person likes this
  • A
    AndreAzevedo
P
Also experiencing this issue. Restarting WMI service does act as a workaround, but I ran into another issue while troubleshooting this. I completely reinstalled Synapse, and now my "Razer Central Service" is stuck using 30%+ of my cpu, and not allowing the cpu to throttle. I've reinstalled and repaired multiple times, and just did a clean reinstall following the clean uninstall guide and the issue is still there. Basically the software is unusable for me. I moved away from logitech last year to get away from their frustrating software issues and I'm on the verge of tossing this mouse in the garbage and going back. Incredibly frustrating software and this isn't the first time I've had to do the repair/reinstall dance with Synapse.
ivan.yu
  • ivan.yu
  • Insider Mini
  • 47 replies
  • February 22, 2023

Razer Insider Forum is now back online.

FiszPL
1 person likes this
  • FiszPL
    FiszPL
ivan.yu
  • ivan.yu
  • Insider Mini
  • 47 replies
  • February 22, 2023

I raised a support ticket (Incident Reference # 230214-003164), the ticket contains snippets of logs posted in this forum on the root cause for this CPU hogging issue.

 

Razer support replied to my ticket, saying in order to start investigation, I need to further provide

  1. All the logs collected via Razer Log Collector for my machine
  2. MSINFO logs for my machine

 

If I decide that the required logs are too privacy invasive and do not feel comfortable providing  them, the ticket will not be investigated.

FiszPL
1 person likes this
  • FiszPL
    FiszPL
FiszPL
Vanguard
Forum|alt.badge.img+1
  • FiszPL
  • VANGUARD
  • 7183 replies
  • February 22, 2023
ivan.yu wrote:

If I decide that the required logs are too privacy invasive and do not feel comfortable providing  them, the ticket will not be investigated.

You can unpack the Support file, as it’s zip archive containing a lot of txt files / logs. So you can check and decide if it’s privacy invasive or not :)

A
  • Anonymous
  • 0 replies
  • February 22, 2023

The WMI activity logs do indicate to below errors. There is possible resolution below.

 

https://learn.microsoft.com/en-us/troubleshoot/windows-client/system-management-components/wmi-activity-event-5858-logged-with-resultcode-0x80041032

 

I’ve attached screenshot of errors and also CSV export of WMI activity log in below link.

https://easyupload.io/m/25qk1o

 

I’ve researched and same problems have occured to other manufacturer software like Alienware, Asus. Even non gaming like VMware.

 

It is the way the software polls via WMI of the hardware. Whilst it may or may not be resolution. Certainly something Razer can look into.

 

It may be just that Windows itself is the problem since other manufacturers have faced same problem.

 

Alternatively just provide Razer update that simply allows turning off WMI requests after Razer services start because if I disable WMI service entirely I can still control lights, fans, macros, DPI etc without it. But I would rather not disable WMI service itself because it is still required by windows or other applications that rely on this. If can’t solve then it is a way around it. Disable WMI requests coming from Razer software after Razer services started because it certainly isn’t required afterwards to control RGB, cooling fans, macros, DPI on mouse etc. I’ve tested it.

 

This error can happen if the WMI application calls IEnumWbemClassObject::Next with a timeout value (lTimeout) that is not long enough to retrieve the object being queried, and is not checking for a return code of WBEM_S_TIMEDOUT (0x40004) in order to issue the request again.

Resolution
The WMI client application should be modified to issue calls to IEnumWbemClassObject::Next to retrieve the full result set, before releasing the IWbemContext object. If no objects are received, make sure that the timeout value (lTimeout) is greater than 0 and that WBEM_S_TIMEDOUT (0x40004) is not being returned.

 

@Razer.Zionzedd  I received an email from you on 20th Feb to use Razer Log Collector software. I re-created the WMI errors and used it to capture logs as per your request. I’ve attached in link below.

https://easyupload.io/qbjwac

 

ivan.yu
  • ivan.yu
  • Insider Mini
  • 47 replies
  • February 22, 2023

But the timeline does not quite add up though.

 

The Microsoft KB is dated 09/23/2021, so this WMI change must have been changed a while ago.

 

In my own case, I did not have any Windows Update at all, I only had Razer update, then this CPU hogging issue started happening.

 

Reply


CookiesCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings