Replies posted by Krissy-RCD | Razer Insider

Replies posted by Krissy-RCD

53 Replies

M
madamanu
posted in Razer Gold & Silver

Campaign rewards

Hey there! Thank you for sharing your issue with us here. Please follow the steps @xCryptik mentioned above. If this issue persists, please feel free to PM your Razer Cortex logs. @xCryptik Thank you for helping this friend. Krissy

2
Krissy-RCD
1 year ago
A
AnimeNeko
posted in Razer Cortex

How to transfer my Razer Cortex playtime to another PC?

AnimeNekoI got a new laptop in the beginning of this year and seeing the 2022 recap from Spotify, steam, and etc. I remembered about Razer Cortex tracking my playtime and got curious how much playtime I will spent next year (in 2023) plus my old playtime. So I downloaded Razer Cortex on my new pc(laptop) and logged into the same account as the one on my old pc but it doesn't seem like my playtime got transferred over. So I am just wondering if its possible to transfer my old playtime from my old pc to my new pc. Hey there! Thank you for sharing your issue with us here. My name is Krissy from the Razer Cortex PC team. I am delighted to be of your assistance. Did you update your Razer Cortex from 9.x to 10.x? If yes, the gameplay time will be reset after the update as both versions use different methods to store data. Razer Cortex 9.x saves data on your local PC while Razer Cortex 10.x stores your data on the cloud. So, if you reinstall Razer Cortex 9.x, the gameplay time will be reset

7
A
1 year ago
J
JumslaMatesane
posted in Razer Cortex

razer cortex

Hey there! Thank you for sharing your issue with us here. I'm Krissy from the Razer Cortex technical support team. I am happy to assist you with your issue. I am sorry that I feel confused as you mentioned Razer Cortex in your title but I did not see any details on how Razer Cortex influences your PC. Could you let us know more info? We appreciate your feedback and patience. Krissy

1
Krissy-RCD
1 year ago
T
todayAlmondventure433
posted in Razer Cortex

blurry apps and inconsistent color when moving mouse after restore to windows default

Thank you for your feedback. We sincerely apologize for the inconvenience this issue has caused you. We will let you know when we figure out the causes. Krissy

8
Krissy-RCD
1 year ago
S
SohamSShirodkar
posted in Razer Support

so my pc really lags

Hey there! Thank you for sharing this issue with us here. My name is Krissy from the Razer Cortex PC team. I am happy to assist you with your issue. Regarding your issue, please follow the below steps to troubleshoot: Launch Razer Cortex 10. Go to "LAUNCHER" > "IN-GAME". Toggle off the "CUSTOM DISPLAY" option If the issue persists, go to "GAME BOOSTER" > "BOOST". Under "Specials", deselect "Enable CPU Core". If the issue still persists, go to "GAME BOOSTER" > "BOOST". Disable "Auto Boost" Go to "LAUNCHER" > "IN-GAME". Disable all FPS-related features. If the issue persists, collect the Razer Cortex logs and capture the screenshot of the error. Hope this can help you! We appreciate your patience. Krissy

27
Krissy-RCD
1 year ago
A
AnimeNeko
posted in Razer Cortex

How to transfer my Razer Cortex playtime to another PC?

Hey there! From your screenshot, Steam has been connected to Razer Cortex successfully. If the gameplay time is not synced in MY LIBRARY > Summary, please click the Refresh icon. Yes, the gameplay time will not be restored on unsupported platforms. Krissy

7
A
1 year ago
A
AnimeNeko
posted in Razer Cortex

How to transfer my Razer Cortex playtime to another PC?

Hey there! Thank you for your fast feedback. Could you please provide us with your Razer Cortex logs via PM? We can figure out the causes by investigating your Razer Cortex logs. Krissy

7
A
1 year ago
A
Anonymous
posted in Razer Support

razer cortex

Hey there! Thank you for sharing your inquiry here. My name is Krissy from the Razer Cortex technical support team. I am happy to be of your assistance. You can launch Razer Cortex and go to GAME BOOSTER to toggle on the Auto-Boost feature. Then, click the close button at the right top. Razer Cortex will be running in the background. Generally, Razer Cortex will launch at the startup. If you start your PC, it will be launched automatically. If you have other questions, you can either visit our FAQ page or contact us directly. Thank you! Krissy

3
Krissy-RCD
1 year ago
S
SohamSShirodkar
posted in Razer Support

so my pc really lags

SohamSShirodkarso i forgot to tell that the problem happens even after i uninstalled razer cortex Hey there! Thank you for sharing your issue with us here. Did you mean this issue occur after you uninstall Razer Cortex? Is it caused by Razer Cortex? Krissy

27
Krissy-RCD
1 year ago
A
Anonymous
posted in Razer Support

razer cortex

Hey there! Here are the answers to your questions: If you have turned off the auto-launch at the startup, you need to launch Razer Cortex before starting your game and make sure the Auto-Boost feature is on. If you close it from running in the background, Razer Cortex will not boost your game even if you toggle on the Auto-Boost. Yes, you need to allow Razer Cortex to launch in the background with Auto-Boost on. Hope my answers help. Krissy

3
Krissy-RCD
1 year ago
S
SohamSShirodkar
posted in Razer Support

so my pc really lags

SohamSShirodkaryes actually thats what happened even i tried to reinstall game itself but still the probelm is there Hey there! Thank you for providing us with so many details. Here could you please disable the below features in Razer Cortex? Please try them one by one. Toggle off the "CUSTOM DISPLAY" option in Razer Cortex > "LAUNCHER" > "IN-GAME". Deselect "Enable CPU Core" in "GAME BOOSTER">"BOOST". Toggle off the "Auto-Boost" feature in "GAME BOOSTER">"BOOST" Toggle off the FPS-related features in "LAUNCHER" > "IN-GAME". The above features are possible causes for the lag issue, if this issue persists, please uninstall Razer Cortex to see whether it will occur again. If yes, it means this issue may be not caused by Razer Cortex. We sincerely apologize for the inconvenience this issue has caused you. Truly appreciate your patience and feedback. Krissy

27
Krissy-RCD
1 year ago
S
SohamSShirodkar
posted in Razer Support

so my pc really lags

Hey there! We sincerely apologize for the inconvenience this issue has caused you. I have listed all features that may affect your gaming performance above. Sadly, it does not work. The possible feature that may affect your system is SYSTEM BOOSTER. You can go to SPEED UP to RESTORE TO WINDOWS DEFAULT. For the GAME BOOSTER feature, Razer Cortex will boost your game when you launch it and restore all things when you exit the game. If you have uninstalled Razer Cortex and restarted your PC. This issue would not persist if it was caused by Razer Cortex. Our last update is on Dec 20. If you installed Razer Cortex on Dec 24 and it worked well. Then, it should work well after you reinstall it on Dec 27 as we did not release any new version during the period you install and reinstall Razer Cortex. Also, the feature you used after the reinstallation is Enable CPU Core, if this issue is caused by it, it would not occur after you deselect it in GAME BOOSTER > BOOST > Specials.

27
Krissy-RCD
1 year ago
S
SohamSShirodkar
posted in Razer Support

so my pc really lags

SohamSShirodkarok sorry it was there mb ill check now i remember all the changes that i did wer mentioned in the settings defaulting also doesnt work Could you still remember other changes on your PC? Not only on Razer Cortex.

27
Krissy-RCD
1 year ago
J
Jasiek22
posted in Razer Cortex

Any way to stop Cortex from force opening certain apps after restore?

Hey there! Thank you for sharing your issue with us here. My name is Krissy from the Razer Cortex PC team. I am delighted to be of your assistance. Currently, we cannot resolve this in Razer Cortex as some users still need this feature. If your PC is decent enough, you can deselect these items in GAME BOOSTER > BOOST > Processes. Then, when Razer Cortex restores items after you exit the game, the notifications will not show up. Thank you! Krissy

1
Krissy-RCD
1 year ago
T
todayAlmondventure433
posted in Razer Cortex

blurry apps and inconsistent color when moving mouse after restore to windows default

todayAlmondventure433I updated the latest GPU driver from Intel today and it seems that the problem has been solved. Thank you for your effort. That is great! Please feel free to let us know if you need further assistance. Krissy

8
Krissy-RCD
1 year ago
B
byharu
posted in Razer Cortex

black screen on razer central login page

manpreetsnehraI have been having this issue for almost a month now. No success. Here is how to reproduce the issue 1. Install Windows on a VM(kvm) without any razer hardware plugged in 2. Install synapse and start. That's it. if you fix this issue synapse will become useful not only for doze users but also for linux users since they can use the VM to configure the macros. Thank you for providing the details. Our engineering team will reproduce this issue with the method you provided. We sincerely apologize for the inconvenience this issue has caused you. Krissy

115
Diabloxx22
5 months ago
S
SohamSShirodkar
posted in Razer Support

so my pc really lags part 2

Hey there! Thank you for sharing your issue with us here. I'm Krissy from the Razer Cortex technical support team. I am delighted to be of your assistance. Razer Cortex will restore all items after boosting your game. Also, it would not affect your game and PC if you have exited or uninstalled Razer Cortex. Recently, Razer Cortex does not have any updates. If your game lags, please check whether the game has any updates or changes to your system. Thank you! @Razer.Speedcr0ss Thank you for looping me in. Krissy

14
Razer.Speedcr0ss
1 year ago
S
SohamSShirodkar
posted in Razer Support

so my pc really lags part 2

Hi @SohamSShirodkar , I am sorry to let you have the feeling that you are ditched. I replied to you late because we have our New Year holiday. When I came back to work, I see your second post and reply to you here. To resolve your issue, could you let us know whether you used the BOOSTER PRIME feature in Razer Cortex when you play Valorant and CS; GO? If yes, please go to the settings of the two games and click "Settings to Default" Then, check whether the two games are still lagging. Hope this helps you out. Krissy

14
Razer.Speedcr0ss
1 year ago
S
SohamSShirodkar
posted in Razer Support

so my pc really lags

I am sorry to reply to you late. After my new year holiday, I saw your second post. I reply to you there. Krissy

27
Krissy-RCD
1 year ago
S
SohamSShirodkar
posted in Razer Support

so my pc really lags part 2

SohamSShirodkarcs go lagged even after deleting the razer cortex so it means that all might have happened due to changes done in settings idk If you changed the settings of CS; GO in Razer Cortex BOOSTER PRIME, you need to restore the settings to default in the game settings after you uninstall Razer Cortex. Please give it a try. Krissy

14
Razer.Speedcr0ss
1 year ago
S
SohamSShirodkar
posted in Razer Support

so my pc really lags part 2

Hey there! If you installed CS; GO after you uninstalled Razer Cortex, this issue may not be caused by Razer Cortex. If so, we are sorry that we cannot help you with this issue. Please let us know if you need further assistance. Krissy

14
Razer.Speedcr0ss
1 year ago
B
byharu
posted in Razer Cortex

black screen on razer central login page

autoPEARLVegasGold893Did someone find any solutions? I created a account just because of this. Hey there, We have sent you a new installer via PM. Please check it. Thank you! We sincerely apologize for the inconvenience this issue has caused you. Krissy

115
Diabloxx22
5 months ago
S
SohamSShirodkar
posted in Razer Support

so my pc really lags part 2

SohamSShirodkarlike can it happen because of change in settings by razer cortex had remained even after the uninstallation if the issue is not caused by razer cortex then can u tell me the reason of what may have caused this issue??? and sorry for telling that i had ditched you Hey there! That is OK. I completely understand your feeling. If you suspect Razer Cortex has changed your settings, please go to "SYSTEM BOOSTER" > "SPEED UP" and click on "RESTORE TO WINDOWS DEFAULT". It will restore to your windows default settings even though you have uninstalled Razer Cortex before. Then, exit or uninstall Razer Cortex. If this issue persists, there are many possible reasons such as the game or other anti-virus software updates, windows defender updates, GPU updates, hardware damage, and so on. Hope my answer helps. Krissy

14
Razer.Speedcr0ss
1 year ago
B
byharu
posted in Razer Cortex

black screen on razer central login page

_Make2dHi Krissy, Im having the same issue as well. Would I be able to receive the new installer? Thanks! I have sent the new installer to you via PM. Please check it. Thank you! Krissy

115
Diabloxx22
5 months ago
S
SohamSShirodkar
posted in Razer Support

so my pc really lags part 2

BokrtHello, I have a problem with my account when buying. Please help as soon as possible because I am desperately in need of my account. Hey there, Please allow me to loop my peer in. Hi @Razer.Speedcr0ss , could you help this friend out? Thank you! Krissy

14
Razer.Speedcr0ss
1 year ago

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