Replies posted by PerScorilo | Razer Insider

Replies posted by PerScorilo

15 Replies

A
Anonymous
asked in Razer Synapse

Audio delay after latest Synapse update

So do you clowns actually plan to fix this issue any time in the foreseeable future or at the very least let us opt into the older versions where we didn’t have audio issues?  Looks they are dead again - or maybe the only developer was fired and no-one good enough was found to fill the position. RAZER - if someone from your side mistakenly will watch this reply, keep the following sentence in mind, because clearly you don’t have here an employee with good communication skills able to manage your troubled relation with those affected by this unreal Synapse update. The nodal point for a good customer service should be : no gap in communication with your customer. Things are going well or not - keep them informed, talk to them, make them your friends, raise your sales with 3% just because of this friendship. You have a problem which cannot be solved in a moment ? - talk openly and they will understand or else you will broke the trust (actually your are doing this right now).Why on Univer

22
dataEggshellcool597
16 days ago
nexusRoseMadderradio100
nexusRoseMadderradio100Insider Mini
asked in Razer Support

Razer Kraken Ultimate - THX Spatial audio no longer working

So ?.Razer are you listening ?. 

118
R
1 month ago
T
TheResoluteHawkInsider Mini
posted in Razer Synapse

The Razer Synapse Audio issues are not going to get fixed. They want you to buy the $20 software.

Hold on Hold on …… easy now … easy Yes update software problem, Razer ( hopefully ) fixes it, NOTE;  $$ 20 software does have a FREE 15 day trial I thought this would fix / help ‘their’ sound issue. I am currently using it ( it is a second PC app running and must be set up ) No $$ 20 software does NOT HELP.    ( at this time ) I still have red Solo cups over my ears NOTE; also I disagree that Razer “has it locked behind a paywall”  I believe it an honest mistake, patience required ! .., few fixes 24 days later and the sound still not on the same shape - thx / 7.1  sound somehow is working - bass is transferred  somehow onto low mids, soundstage is very central / low depth, thanks to Sonar I can play FPS games and use spatial controls to get some positional accuracy. 

2
PerScorilo
5 months ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

I have a Blackshark V2 Pro; after the update I lost THX spatial audio, and it asks for a new activation code… From the customer support I found out my headphones is “not eligible to receive a 7.1 Surround Sound activation code”, but I swear I had it before updating. What should I do? Your THX controls are integrated into Synapse (well it is only a button - you can’t say if is doing something or not when active). They took out any other control for spatial sound. Other headsets get the serial number for free but not BlackShark v2 or V2 Pro - there is a list with headsets having THX integrated in Synapse and those headsets receiving the activation code on the Razer website.

298
A
22 days ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

blackshark v2, people who use steelseries sonar… when you test the spatial audio, does it actually work? I couldn't tell any difference between right front and rear or left front and rear? It was just stereo, basically it worked exactly the same as the newest update Synapse?   if you update your firmware, then Synapse will work again, the equalizer settings will actually make a difference again, no need for steelseries… but the THX configurator is still missing, if it can be in the standalone app, then it should be in Synapse as well It is working for me - for the game mode I use the sound source Speakers (Razer USB Sound Card). As a workaround you can use a splinter for the Blackshark  3.5mm  audio jack - then use realtek sound sources as input for Sonar.

298
A
22 days ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

Razer and their support are absolutely useless. Generic responses, they not knowing what to do. I'm wondering am I talking to a bot!? I'm pretty sure that's the case. I no longer have any hope that the problem with Synapse 3 and THX Spatial will be solved. Sad/mad owner of Blackshark v2. You can use Sonar from SteelSeries GG app. it is a free download on SteelSeries website. Working with all headsets.

298
A
22 days ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

I am so pissed! i cant use THX Audio anymore!!! I have Win 11 with a Blackshark V2 Pro and since today, it just doesnt work! the SOUND ENHANCMENT IS ENABLED but it doesnt do anything. Even the profile switching methods are not working! I want from Razer an activation Code for the THX APP atleast temporarly so i can have my THX Sound back or i will change device to a non RAZER !!! Go to SteelSeries website download SteelSeries GG app - which is free - you only need a free account (they will ask you to create one after install is done). This will bring you Sonar which is similar to THX spatial - you get a Mixer and parametric EQ curves for microphone, gaming mode, media mode, chat mode. All over the net you will find tutorials about Sonar. At least this app is working with any headset and is good you can even share your EQ curves with other Sonar users. 

298
A
22 days ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

Looks like they’re all dead - only bots are responding from time to time on email, nvm, they are asking you to reinstall or to send your logs - no real answers - looks like an apartment company not a real one.

298
A
22 days ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

My interactions with Razer regarding the sound quality issues and the removal of Spatial audio modes have been frustrating. The responses from their support seem automated, offering repetitive solutions like reinstalling or sending logs, without addressing the core problem. It feels like a quantum leap backward, trying to convince users that a missing feature is still somehow present and functioning well. It's perplexing. It's apparent that Razer may underestimate the awareness of its user base. In 2023, consumers are more educated and discerning. Comparisons to a bygone era of corporate dominance, as depicted in William Gibson's novels, feel out of touch. We're not in a time where corporations can unilaterally dictate terms to consumers. Razer needs to be mindful of potential legal implications as well. Presenting a fully-featured software and then removing a key element (Spatial audio modes) while asking users to pay for it could be a breach of contractual agreements. Many users chos

298
A
22 days ago
B
Benjy_RnDInsider Mini
asked in Razer Support

7.1 surround Blackshark v2

Nope, they’ve not marked this. They marked, that it’s THX Spatial compatible. Which is available through Synapse without any activation. .., but spatial audio modes + spatial calibration tool are gone - they were there before the downgrade. The sound quality is problem number one - the spatial calibration tool where you were able add custom game profiles is the second.

6
PerScorilo
5 months ago
B
Benjy_RnDInsider Mini
asked in Razer Support

7.1 surround Blackshark v2

Same here .. проблему не решили?   нет

6
PerScorilo
5 months ago
B
Benjy_RnDInsider Mini
asked in Razer Support

7.1 surround Blackshark v2

Same here ..

6
PerScorilo
5 months ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

new update out but it didnt fix the issue :-)   What is the update number? 20231110

298
A
22 days ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support

Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

I'm tired of waiting, they can at least post an announcement ( like we're working on a problem ) They are busy making money (Black Friday, etc.) and the only developer is in holiday.

298
A
22 days ago
M
mazar23
posted in Razer Support

Synapse bug since the 20221028 update

Same here re-downloading and reinstalling non stop

4
Razer.Speedcr0ss
1 year ago

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