Replies posted by bizzoneMagenta235 | Razer Insider

Replies posted by bizzoneMagenta235

9 Replies

H
hitMaximumYellowRed148Insider Mini
posted in Keyboards

Last Update broke Tartarus Pro

The recent update fixed it. Go to check for updates and update synapse.

18
soloSAPPHIREDarkBlue557
1 month ago
M
MadjohnInsider Mini
asked in Razer Support

Problem with Tartarus pro profiles with recent synapse 3 app update

Looks like the latest patch just fixed it, thank goodness. Go to synapse and click check for updates. 👍🏻

22
Z
6 months ago
H
hitMaximumYellowRed148Insider Mini
posted in Keyboards

Last Update broke Tartarus Pro

I am in the same boat as you mate. And i have to admit that i am very angry as all my profiles are worth a s****. I am not able to remap keys within a profile, means i have to make new ones for every game over the years. I am speechless that such a bug can happen as it destroys everything. BS! You can’t even make new profiles. When you try to make a new profile it won’t let you map any keys. Its basically a paperweight.

18
soloSAPPHIREDarkBlue557
1 month ago
M
MadjohnInsider Mini
asked in Razer Support

Problem with Tartarus pro profiles with recent synapse 3 app update

I’m having the same exact issue as everyone else.I’ve tried to do a clean reinstall of synapse, I’ve tried to use the repair tool, I’ve even tried to restore my entire CPU to roll everything back but that didn’t work either.You can’t modify any existing profiles AND you can NOT create new profiles because when you do, its the same problem. Key binds are defaulted and cannot be changed. Essentially making the Tartarus into a paperweight.The Tartarus Pro is currently completely unusable with no work around. As you can see when I mouse over key binds, I get blank grey boxes and my Key map is always empty for every profile. If I try to create a new profile I get the same problem. All other razer devices work perfectly fine its just the Tartarus.Razer please help! 

22
Z
6 months ago
bizzoneMagenta235
bizzoneMagenta235Insider Mini
posted in Razer Support

Tartarus Pro Duel Function Keys NOT WORKING

Hello, I just received the 2 new Tartarus Pro's from Amazon last night and was able to do some testing so I just wanted to update this thread. First test for the first unit was on a clean install of windows 7 and clean install of synapse 3.0 fully updated. Second test with the second unit on a Brand new PC with clean install of windows 10 and clean install of synapse 3.0 fully updated. After fully testing the duel function capabilities on both brand new units on both Windows 7 & 10 the results are conclusive. The Duel Function feature on the Razer's Tartarus Pro does not work as intended. All of the units behave in the exact same manner as you saw from the YouTube video with the Primary Function inputting 2-3 times on light presses. The secondary Function is actuated with the primary function inputted first followed by several inputs of the secondary function on hard presses, just as you see in the video. Waiting to hear back from the Razer team on this issue. Sincerely, Gabri

8
Razer.Speedcr0ss
3 years ago
bizzoneMagenta235
bizzoneMagenta235Insider Mini
posted in Razer Support

Tartarus Pro Duel Function Keys NOT WORKING

I tried to send a PM but it said I don't have permission to.

8
Razer.Speedcr0ss
3 years ago
bizzoneMagenta235
bizzoneMagenta235Insider Mini
posted in Razer Support

Tartarus Pro Duel Function Keys NOT WORKING

I just had Angelica from Razer Level II support contact me about Case Number: (Omitted for security reason). Angelica responses and says: "Thank you for providing us a video of your concern. For the dual function, its actually going to input the 2 function when you fully press the keys since the input is designed to trigger based on the actuation point." ARE YOU KIDDING ME? That is not the way this device was advertised. It was specifically advertised to be able to fire off one ability or the other dependent on actuation point. It even says so on the razer website for the TartarUs Pro. This is false advertisement if the function was just suppose to input both abilities at the same time. I COULD HAVE EASILY MADE A MACRO ON ANY KEY TO INPUT 2 OR AS MANY FUNCTIONS AT THE SAME TIME AS I WANT TO A SINGLE KEY!! This can not be the resolution. Please escalate this issue to a higher technician please. Would suck if they released the entire product line without this feature working on

8
Razer.Speedcr0ss
3 years ago
bizzoneMagenta235
bizzoneMagenta235Insider Mini
posted in Razer Support

Tartarus Pro Duel Function Keys NOT WORKING

No one has verified that the duel Function keys work on this model. I have search the internet high and low for information and found nothing. So please let me know when you have done testing on your end with the actual device in hand. Thank you, Gabriel

8
Razer.Speedcr0ss
3 years ago
bizzoneMagenta235
bizzoneMagenta235Insider Mini
posted in Razer Support

Tartarus Pro Duel Function Keys NOT WORKING

Razer.SpeedCr0ssHey there! Thanks for posting your concern here. I understand how important this function for your daily usage. Please send me your case number or email address so I can its history and updates via PM. I'll pick it up from there. Hello, Thank you for responding. Please reference my case numbers below: (*Omitted for security reasons) (*Omitted for security reasons) This has been on ongoing issue. Please I would like to request for you to please have the Tartarus Pro device in front of you for testing in order to verify the duel function keys are working on your end properly.

8
Razer.Speedcr0ss
3 years ago

Badges

View More
CookiesCookie settings