Replies posted by ommnibox | Razer Insider

Replies posted by ommnibox

13 Replies

Lafar
Vanguard
LafarVanguard
posted in General Discussion

Razer Support - 2020 Supremacy

M-S-GHow is that defined? Razer only has a few stores, the rest is all online. Sure the support is really helpful but all the other companies mentioned above are much better positioned. I Just bought a Razer Blade 15 and it was defective out of box, I started the RMA process and sent back my laptop, and now i am unable to phone them, or live chat and they dont answer emails. They have not sent me a new laptop, even though they promised me 3 day turnover. and now it has been two weeks with no contact. So i cannot agree with your above post unfortunately. oops i posted funny, im not refering to m-s-g 's post, but the original post of the thread

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H
3 years ago
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EmbraceNext
posted in Razer Support

How long is too long?

im in the same boat. i have been laptopless for like 2 weeks and ive only owned a razer laptop for about 2 weeks im also getting no response from them, and they promised a replacement in 3 days

23
P
3 years ago
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EmbraceNext
posted in Razer Support

How long is too long?

id2205I have had more chance in the chat, although they stopped answering before telling me how to send my laptop for repair... Hmm, well they way it worked for me is that they had me boot recover the laptop, and when that didnt work they filed the rma and had prepaid shipping labels emailed to me. my laptop was in there hands withing 24hrs. but now that they have it, i havent heard from them in 2 weeks. and while i understand COVID may affect perhaps call centers and such. They can't use Covid as an excuse for defective products and poor turnover for RMA replacements, especially when you can purchase a new laptop from their website and have it in your hands possibley in 3 days or less

23
P
3 years ago
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ommnibox
posted in Razer Support

Currently having a Terrible Customer experience with Razer support

i have already PM many MANY reps from razer, and i never get any updates. so i doubt this will be any different

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Razer.Speedcr0ss
3 years ago
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EmbraceNext
posted in Razer Support

How long is too long?

EmbraceNextMy son needs a new computer. My wife has a razer, I have a razer, but after this... not sure if my son will. Does anyone know if Razer has an advance replacement program? I use it all the time for work with major manufacturers. I purchase all the extra insurance through razer humanly possible , and im still getting the same NON responsive service as everyone else

23
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3 years ago
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EmbraceNext
posted in Razer Support

How long is too long?

Well, unfortunately, i havent reached the point of anger levels to level my valuable time to look into something like that. I do have a lawyer, and if things dont get going by next week i was going to launch a complaint with the Better Business Bureau to see if i get any headway from that direction

23
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3 years ago
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ommnibox
posted in Razer Support

Currently having a Terrible Customer experience with Razer support

Well after all nothing is happening, to no big surprise.

5
Razer.Speedcr0ss
3 years ago
E
EmbraceNext
posted in Razer Support

How long is too long?

thats the thing, we shouldnt have to trouble shoot this, it should just work, the rma process should be simple. I shouldnt have to spend my valuable time emailing tons of people or going on forums and finding information. you should have to test ports just to see if they work. If i have to second guess a product and its entirety, its not worth it. and that is what this has become. i think im going to try and get my money back.

23
P
3 years ago
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EmbraceNext
posted in Razer Support

How long is too long?

i just got off the chat with another agent, and apparently my laptop should be arriving today, it would have been nice if they updated me the day they sent it out . Is there anything i should be looking for that you know of, that may not work? my original problem was being unable to change the refresh rate on the screen, it getting to hot, and there was a stuck pixel

23
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3 years ago
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EmbraceNext
posted in Razer Support

How long is too long?

will do. i hope things will workout on your end. hell i hope things workout on my end as well :/ overall the razer experience has been terrible. my last computer was an aorus. i ve never had a problem with it, and its 8 years old

23
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3 years ago
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EmbraceNext
posted in Razer Support

How long is too long?

EmbraceNextHow do I get someone to contact me?!? :) they dont contact you, you have to annoy them on all levels until they break. then eventually something happens. thats what i did anyways

23
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3 years ago
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ommnibox
posted in General Discussion

Razer Advanced Model 2020 RTX 2070 super max q model, Questions.

Fair question, it's not that i would use it, i was just told that i could change it to 144, but i can't. yeah i agree you, better thermals is the way to go. for long gaming sessions, with my fans on max, i would hit mid 90-95 across most cores, with one or 2 of them hitting 100. i just recently tinkered with throttle stop. and now at full load i get 80-82 full load across all cores, much better temps, and adjust the boost down just a tad, my idle temperatures are the same around 42-43, depending on ambient temps, maybe as low as 38

2
O
3 years ago
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FlanzYen
posted in General Discussion

Blade 2020 BIOS Firmware

i dont even know how to check my bios version, but i agree UV is a must for this thing.

2
F
3 years ago

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