Replies posted by Drummah | Razer Insider

Replies posted by Drummah

10 Replies

S
Stormogedion
posted in Razer Support

Nari Ultimate THX Mixer won't see applications.

This happens on and off for me too. Some days the apps are lit up showing it's recognizing them, other days it's not. This app is very hit or miss. I've done numerous fresh installs and deleted all razer folders each time. Why doesn't this software work as intended? I'm seeing many people having the same issues.

14
Razer.Speedcr0ss
3 years ago
B
Bram2497
posted in Razer Support

Kraken Ultimate THX button not working

Same exact issue here

3
R
3 years ago
S
Stormogedion
posted in Razer Support

Nari Ultimate THX Mixer won't see applications.

Even after the recent update, Synapse 3 still stops recognizing apps. I notice it happens sometimes, not all the time upon exiting an app. Sometimes I quit a game and it will recognize the next game I open, other times I quit a game and it greys everything out and bass boost stops working. The only solution is to restart my system. It's not the hardware, it's clearly the synapse 3 app. Where is the quality control? I've reinstalled it (cleanly), as well as the drivers probably 6 times since purchasing Kraken Ultimate a month ago, which temporarily fixes the problem, but it always comes back. This is sickening, and look, how many posts in their SUPPORT FORUM, and not one representative response. This is a common problem with Synapse 3 and I'm losing any faith I may have had in this company after being a customer since 2014. When someone does respond, all you hear is the same troubleshooting advice over and over. "Uninstall synapse, uninstall the drivers, restart your pc, re

14
Razer.Speedcr0ss
3 years ago
D
Davidier
posted in Razer Support

Kraken Tournament Edition - THX Spatial Audio not working.

It's the app, it's broken garbage. I've dealt with their support multiple times regarding thx spatial. I've uninstalled, reinstalled cleanly probably 15 times by now and each time it synapse 3 mixer tab becomes unresponsive after opening and closing a game application. Synapse 3 does not communicate properly with windows 10 sound settings. What a waste of money this headset was. Their support does nothing but string you along for WEEKS for the one issue. I have emails back and forth to prove it, they just repeat themselves with default uninstall/reinstall instructions. Then they escalate you to tier 2 support, and guess what? They give you the same uninstall/reinstall instructions OVER AND OVER AGAIN, ITS INSANITY. I'm done with this brand, I was loyal since 2014, but now this synapse 3 app, that's been in beta for YEARS, has got me to my wits end. I'm here to warn all of you, get out now.

79
Razer.Speedcr0ss
3 years ago
K
KeyShr3kt
posted in Razer Synapse

Razer Synapse 3 THX Spatial Sound Mixer/EQ Problem

KeyShr3ktHi there, guys! Lately I've been struggling with a problem that pissed me so much that I was closely going to get crazy. As some of you started threads about this problem, the fact that sometimes apps don't show in the THX Spatial Sound Mixer and don't let you modify the output to "surround" or something else is very anoying. Folks here replied that a system restore solved their problems, but that's a painful method for some users because they don't want to do any changes to the OS. That was my intention, too. So, not making it any longer, with the headphones connected to the PC, I opened device manager, I went to "Audio inputs and outputs" and I uninstalled every output device from Razer (I own a pair of Razer Nari Essential, so I uninstalled all "Razer Nari Essential" and all "THX Spatial - Synapse", as shown in the photo), I unplugged the USB Adapter (if you have wired headphones, I think you should just unplug the headphones) and I connected it again to the computer. After

26
R
3 years ago
K
KeyShr3kt
posted in Razer Synapse

Razer Synapse 3 THX Spatial Sound Mixer/EQ Problem

KeyShr3ktFun fact: I didn't use the computer for some days and after I came back home and started some music I realised that not just the App Mixer doesn't work, but the whole settings (except those for the mic), including the one mentioned before, the EQ, the modifiers (idk how to name them, just uninstalled Synapse) like bass boost and the rest. It is so anoying and that makes me think of switching to competition's products. Same as you, I've been a Razer customer for a long time; my first good headset was a Razer Kraken WoT Edition, but I switched it because I've used it for so long that they broke - around 3-4 years, and they still work but they look awful, and now I have a full Razer setup with a Naga Hex, Blackwidow Ultimate 2016 and even a Goliathus Speed XL. They all work and perform the best for me, no complaints here, but the software used for the headphones is years back in stability compared to the competition. I am really sad about that, I don't even know what to do now. I

26
R
3 years ago
K
KeyShr3kt
posted in Razer Synapse

Razer Synapse 3 THX Spatial Sound Mixer/EQ Problem

Just an update, I performed a Windows 10 reset as the last resort. I figured this would be the last thing to try before totally giving up. So, fresh Windows 10 install. Downloaded and installed Synapse 3, plugged in my Kraken Ultimate and let the app install the drivers. Crossed my fingers and after about a few minutes of switching between apps, the mixer totally greyed out and I got the "make THX spatial my default playback device" message, even though it already is. THAT'S IT, I'M DONE. Razer, you got the last money you're ever going to see from me. I'm not some anomaly, so many others have this same issue and it's been going on for years with exact same posts all over these forums. Whoever codes for your app should be fired. Your tech support pretends they never heard about this issue and they torture the customer with re-install instructions back and forth in emails for weeks. It's an insult to your customers and you should be ashamed of yourselves. I hope others rea

26
R
3 years ago
K
KeyShr3kt
posted in Razer Synapse

Razer Synapse 3 THX Spatial Sound Mixer/EQ Problem

I have a random question, do any of you disable full screen optimizations in the .exe of games you play?

26
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3 years ago
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KeyShr3kt
posted in Razer Synapse

Razer Synapse 3 THX Spatial Sound Mixer/EQ Problem

I don't know why the mixer even exists to begin with. I have the kraken ultimates and there's a switch on the back left earcup that toggles thx, so why do I need a severely buggy, and tedious-to-use mixer tab that lets me toggle stereo and surround for each individual app? All that really matters to me is the EQ and the enhancements tab. When the mixer glitches out, then the EQ and enhancements go along with it. For whatever reason, the mixer does not communicate reliably with the opening and closing of apps. Sometimes it works, other times it'll hang and become unresponsive. It's actually tormenting due to there being no rhyme or reason to duplicate the issue, it's almost completely random, which causes the user to constantly monitor their mixer with fingers crossed every time they switch apps. The support will have you repeat the same troubleshooting that you already did 10x over only further adding to your aggravation. They'll then "escalate" your issue to a "higher ti

26
R
3 years ago
K
KeyShr3kt
posted in Razer Synapse

Razer Synapse 3 THX Spatial Sound Mixer/EQ Problem

msevketHello how are you. Even though I reset Windows, it still doesn't work for me. How did you solve it? Regarding the mixer tab suddenly greying out all apps or having the message to make THX spatial-synapse your default playback device (even though it is already), we haven't solved it.

26
R
3 years ago

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