Replies posted by Meisner57 | Razer Insider

Replies posted by Meisner57

14 Replies

D
Davidier
posted in Razer Support

Kraken Tournament Edition - THX Spatial Audio not working.

I am mainly just commenting here so that I get notifications regarding anyone else's post that might offer any assistance. I have the same issues as a lot of the posts here with Synapse THX not detecting apps to be able to configure. Only difference from OP is I am using a Nari. I have a support ticket open with razer but all they have done for far is get me to repair a bunch of stuff which hasn't helped at all. Frustrating thing is i installed it on my work laptop and it just worked instantly... no issues at all... I just want it to work :(

79
Razer.Speedcr0ss
3 years ago
S
Stormogedion
posted in Razer Support

Nari Ultimate THX Mixer won't see applications.

ive got a standard nari and have a similar issue... for me my apps won't show up in the list at all!

14
Razer.Speedcr0ss
3 years ago
D
Davidier
posted in Razer Support

Kraken Tournament Edition - THX Spatial Audio not working.

puggyy1whats difference between laptop and or pc? the same windows versions or different? Can u check that Sure I can, here is a comparison of a bunch of possibly useful details :) Let me know if your pc is similar to mine. My pc (not working) OS Name: MS Windows 10 Home OS Version: 2004 OS Build: 19041.610 Synapse Ver: 3.5.1030.101917 Installed Visual C++ Redist: 2005 (x64), 2013 (x86 v12.0.40660 & x64 v12.0.40664), 2015-2019 (x86 & x64 v14.27.29112) Enabled/installed .net: 4.8 work laptop (working) OS Name: MS Windows 10 Pro OS Version: 1903 OS Build: 18362.1139 Synapse Ver: 3.5.1030.101917 Installed Visual C++ Redist: 2005 (x64), 2013 (x86 v12.0.40660 & x64 v12.0.40660), 2015-2019 (x86 & x64 v14.27.29112) Enabled/installed .net: 4.8 I included the redist and .net as they were 2 of the things razer support got me to repair while troubleshooting. Only noticeable difference is how old the work laptops windows version is... its from back in 2019 whereas my pc win ver is roughly June

79
Razer.Speedcr0ss
3 years ago
D
Davidier
posted in Razer Support

Kraken Tournament Edition - THX Spatial Audio not working.

puggyy1İ had the latest one, not sure the version. Now im reinstalling windows and i wont update it. i’ll let u know if it works Ok that would be 2004... Unless you were part of the not so many that already had 20H2 which released in October. Please do let me know if the reinstall works and what version you reinstalled to. I will post updates here if I get anywhere... But at the moment it just looks like a win ver issue... However if that were the case shouldn't razer support know that?

79
Razer.Speedcr0ss
3 years ago
D
Davidier
posted in Razer Support

Kraken Tournament Edition - THX Spatial Audio not working.

puggyy1My windows was 20h2 before. I installed clean windows now. I unplugged everything but a4 tech mouse. After windows install completed i installed razer synapse without any usb device. After this first i plugged my razer viper and reboot then updated with synapse. I did the same with blackwidow and finally i did it for blackshark v2. Now its working. I didnt update and windows thing. After realtek driver its still okey. Now im installing other drivers and i'll see if its working or not. Ok that sounds like a good start. Let me know if you install anything that breaks it. What version of windows are you on now? Maybe I should try uninstalling my Realtek drivers...

79
Razer.Speedcr0ss
3 years ago
D
Davidier
posted in Razer Support

Kraken Tournament Edition - THX Spatial Audio not working.

puggyy1and here weird thing again. After i log in with my razer id mixer was gone again. I logged of and continue as a guest it seems working now. Sounds like your synced profiles have some how carried the issue with you.

79
Razer.Speedcr0ss
3 years ago
D
Davidier
posted in Razer Support

Kraken Tournament Edition - THX Spatial Audio not working.

puggyy1seems like, after played apex legends once the all game profiles gone again. Then only apex showed up. And it was gone again once. Im on windows 20H2 right now. Realtek might be a problem im not sure or steam i dont know. I didnt install anything else. Now its working but idk after reboot i guess its gonna stop again Well I guess sometimes is better than not at all. Don't have time to rebuild my PC right now... Razer support sent me a couple of new steps to try, will let you know the outcome

79
Razer.Speedcr0ss
3 years ago
D
Davidier
posted in Razer Support

Kraken Tournament Edition - THX Spatial Audio not working.

puggyy1i reinstall windows 1909 and didnt work BUT i found something else. I was playin apex legends on steam from first install. Now i install origin and playin with them and everything is perfect. Can u try deleting steam via BCuninstall program? I guess steam is the problem so just to confirm you had the issue while steam was installed... then you uninstalled steam and the issue went away? I really don't want to uninstall steam... and its really not a solution as i use steam

79
Razer.Speedcr0ss
3 years ago
D
Davidier
posted in Razer Support

Kraken Tournament Edition - THX Spatial Audio not working.

Razer.SpeedCr0ssHey @puggyy1! Thanks for sharing what you've found out after uninstalling Steam. By the way, the team wants to check your latest Synapse logs after the uninstallation of Steam. I'll wait for your follow-up via PM. Hi @Meisner57! Were you able to replicate the issue after uninstalling Steam? I understand that the step is not a fix. I want to gather the information that can help the investigation held by the Support Team. Feel free to update this thread or send me a PM if anything comes up. @Razer.Speedcr0ss Just tried if for you. uninstalled steam and issues remains the same.

79
Razer.Speedcr0ss
3 years ago
D
Davidier
posted in Razer Support

Kraken Tournament Edition - THX Spatial Audio not working.

puggyy1hey did u uninstall with bcuninstall or some program like that? It will remove all regedit datas etc everything. I tried to install again and thx gone as soon as i opened apex legends on steam. After uninstalling immediatly started working again. Its so annoying that cant use thx I just did a normal uninstall. I will do a more througher one tomorrow. I use to have apex installed, don't remember if it was via steam. Will let you know how the deeper test goes. Are you saying the issue comes back as soon as you install steam or apex?

79
Razer.Speedcr0ss
3 years ago
D
Davidier
posted in Razer Support

Kraken Tournament Edition - THX Spatial Audio not working.

puggyy1Apex legends came to steam like 10 days ago. This issue comes back as soon as install apex through steam. Now im playin apex legends via origin and its all okey. I used to have csgo i didnt have any problem tho So the cause for you isn't steam it's apex legends installed via steam?

79
Razer.Speedcr0ss
3 years ago
D
Davidier
posted in Razer Support

Kraken Tournament Edition - THX Spatial Audio not working.

puggyy1True, but still i think u should make a clean uninstall with bcuninstaller. After that i think ur problem will be solve i tried removing steam with the uninstaller you suggested.. no change issue still remains.

79
Razer.Speedcr0ss
3 years ago
N
Nicholas9
posted in Razer Synapse

Synapse 3's Equalizer stops functioning

Anyone able to get this fixed? The above about enabling enhancements is already ticked for me.

40
F
2 years ago
S
Stormogedion
posted in Razer Support

Nari Ultimate THX Mixer won't see applications.

dailyFulvouswatch229Hi, I have the exact same issue on my main machine... I was able to select applications just once, all the rest is greyed out. I reinstalled and performed a clean installation about 15 times, issue still occurs... Please help, this is definitely not worth the money, i just bought one of your blackshark V2 and the main feature of it which is the thx spatial audio cannot be used...... Good luck... I have been going back and forward with support for weeks and finally today they have given up. Response I got basically said it's something else causing it and it's not there problem, maybe try reinstalling windows, good bye. Pretty annoyed, but I guess what can I do other than suck it up I try to enjoy my device without a key feature. Hope you have better luck

14
Razer.Speedcr0ss
3 years ago

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