Replies posted by Kaelath | Razer Insider

Replies posted by Kaelath

10 Replies

uppakk
uppakk
posted in Audio

Razer Kraken 7.1 V2 on Synapse 3!

I'm currently on month 3 of waiting on support to fix my Synapse 2.0 being broken I've been unable to do anything related to my headset since September 1st because my RazerConfigNative.DLL breaks everytime I launch it.

88
L
3 years ago
uppakk
uppakk
posted in Audio

Razer Kraken 7.1 V2 on Synapse 3!

I'm still waiting on the dev team to figure out why the V2's don't work and from what digging I've done it's something with the built in surround pro software with the headsets themselves, because I sent the original ones in for RMA and the brand new ones have the exact same issue that the old ones did, across 3 computer systems.

88
L
3 years ago
M
masterblaster
posted in Audio

What is the difference between Razer Surround Pro and Razer Synapse 2.0?

masterblasterWhat is the difference between Razer Surround Pro and Razer Synapse 2.0? I have Razer Kraken 7.1 v2 and Razer Kraken 7.1 heasdsets. Which of the above is better? Chat didn't know. Razer Surround Pro is designed for the 3.5mm audio jack headsets, All Razer USB and Wireless headsets come from the factory with their own version of it built into Synapse 2.0 so you have no need to have that program installed, remove it and run only Synapse 2.0.

8
Kaelath
5 years ago
L
Lukejox
posted in Audio

Thoughts on the Razer Kraken 7.1 V2?

Honestly you have a 50/50 shot of the Synapse 2.0 software not working at all with your headsets right now I've been unable to do anything software wise with my headset since august 2018 and there are more people posting on the forums with the exact same issues and the synapse devs are outright ignoring me even after I've pointed them to the exact driver file causing the problem. Outside of that major pain in the ass issue the microphone is extremely EXTREMELY good quality audio and the headsets themselves sound great as well ( until synapse broke on me and I lost my ability to use surround)

3
Kaelath
5 years ago
S
SukiSuki16
posted in Razer Support

Razer Deathadder Elite not able to change sensitivity through synapse 3.0

I can actually confirm this is happening on more than one pc, I'm running the 3.4.630.62510 version of Synapse 3 and have been having an issue with my DPI settings not working correctly for the past 10 months now. I've already done all of the troubleshooting steps sent in support tickets over the last 10 months trying to fix my kraken V2's not working right and seen the mouse as a secondary issue that corrected itself if I messed with some settings. But I've noticed that my Synapse 2 DPI settings do not work in Synapse 3 being 1400, 1600,1800, 9000 DPI in Synapse 3 in order for myself to achieve 1400dpi I had to lower my settings to 1200dpi and as of the recent Synapse reinstall and update (installed everything clean for my new kraken tourny headsets which I love btw) and now in order to obtain my normal DPI setting I have to change it to 900dpi in order to acheiv what should be 1400 dpi. If I remove my mouse from Synapse 3 and use Synapse 2 all of the issues instantly vanish and it's

9
R
4 years ago
E
Exorov
posted in Razer Support

Razer Kraken TE spatial audio SYNAPSE PROBLEM

I've actually been having this same issue with the THX Spatial- Synapse option on my PC, the only game that has working audio with it selected is World of Warcraft Classic, every other game will crash and I can't even get sound from my desktop or anywhere else when using the option. Only Razer Audio Controller- Game/ Chat produce sound for me and I've already confirmed the Firmware as being current on my Kraken TE's I've fully reinstalled synapse and the drivers twice in the last 2 months since receiving the headsets and just find it weird that everything works fine unless I select THX in the playback options.

15
Razer.Speedcr0ss
4 years ago
D
Davidier
posted in Razer Support

Kraken Tournament Edition - THX Spatial Audio not working.

shareMardiGrassolo958erm I don't know if this is going to help anyone,but apart from the clean reinstall what worked for me is go to the sound settings on playback and on the Razer Kraken TE-Game i changed the default format from 24bit-96000Hz to 24bit-48000Hz.Is that a bug? How can increasing the Hz bug the spatial audio? If I set mine to 48000Hz zero sound is produced by the headsets, if I set it to 96000Hz I get sound but it won't allow 7.1 to be tested in the configure section of windows settings. I'm honestly sick and tired of having all of these issues ALL related to Synapse 3 and it's software, I'm also sick and tired of the developers working on the software being extremely lazy and not even bothering to fix the products they're supposed to be selling to consumers and just praying people repeatedly buy new shit.

79
Razer.Speedcr0ss
3 years ago
B
byteVanillaIcefuture460
posted in Audio

Razer Kraken X 7.1 audio software issues

I'm actually curious how this works for someone who has had the product activated in the past but after reinstalling windows 10 lost access to the program because it's asking for a new activation code.

5
Kaelath
4 years ago
M
mcfuuInsider Mini
asked in Razer Support

Razer Inc - HIDClass - 6.2.9200.16547

For me the problem is that updating to this new driver broke my Synapse 3 connection to the keyboard and I can no longer change the keyboard colors or anything. As soon as I turn off Synapse my settings return to normal. Even if I reinstall Synapse it’ll work until I reboot and then it breaks again. Which is weird because the exact same driver is installed for my mouse and its working perfectly fine.

32
P
4 months ago
M
mcfuuInsider Mini
asked in Razer Support

Razer Inc - HIDClass - 6.2.9200.16547

Just to clarify: Is this an issue mostly with Windows 11 (critical OS settings/driver operation) and Synapse 3’s ability to properly communicate with each other?  Somewhat akin to an intersection without traffic lights / crossing guard. Everything is just crashing into each other causing turmoil & conflict.  I recently spoke with a GameStop employee, regarding this fiasco, and his response / solution was to go back to Windows 10. Then his problems were solved.  I would, however all of my Windows 10 licenses have been “upgrade” to Windows 11. So I’m unable to try that method.  Your first problem is you talked to a Gamestop employee, This issue only happened with the newest update of Synapse 3 which means it’s a Synapse issue not a windows 11 issue. I’m currently running windows 11 on the Canary beta update and the features it’s providing me right now are astronomically better gaming performance than i’ve ever had on windows 10 or the live version of 11.

32
P
4 months ago

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