Replies posted by Cerafus | Razer Insider

Replies posted by Cerafus

10 Replies

N
nazmulm3
posted in Razer Support

Can't reload zGold

Yes, I'm having thew same issues. It's frustrating.

3
R
5 years ago
dekades
dekadesCommunity Cowboy
posted in General Discussion

Razer Silver for Your Thoughts - Earn More Silver

Awesome work. Razer is one of the best things to ever happen to the gaming community! :big_grin_:

663
Feldgraureviewawesome151
1 day ago
dekades
dekadesCommunity Cowboy
posted in Contests and Giveaways

[GIVEAWAY] Insider Supply Drop #2

I need to win a new mouse. lol While working with a resin finish on a painting and watching youtube, I accidentally sealed the Sensitivity up and down buttons together. Pretty sure that's not covered under the warranty.

344
Maximusisback
Vanguard
3 years ago
H
Haramzor
posted in Razer Support

Synapse 3 crashing with Nanoleaf extension

I recently had the same problem. Synapse worked just fine until I installed the Nanoleaf module and crash crash crash. It worked for me before when I had 25 canvas tiles connected, and then I added 8 new tiles and my problems began. I finally figured out the problem was there is a 30 tile limit and I had 33 canvas tiles connected. Once I eliminated the extra 3 from my setup, Synapse works like a dream once again.

3
Razer.Speedcr0ss
3 years ago
W
WhiteFox935
posted in Razer Support

Razer, it's a MESS with your products and support

I've been using Razer products for the last couple of years, and couldn't be happier. My setup includes the Cynosa Chroma Pro keyboard, the Razer Chroma HDK, the Razer Firefly mousepad, the Deathadder V2 mini mouse, connected to 30 Nanoleaf panels, 2 LIFX bulbs, the LIFX Lightbeam, a string of 100 Twinkly lights, and 2 Phillips Hue bulbs. The Cynosa Pro is no longer available which is interesting considering I purchased it because it had under glow lighting with 22 zones, and the newer Cynosa doesn't and they have added the Multimedia keys which would be great to have, but I like my under glow. As far as customer support, I've always received speedy responses for any support issue I've had, and the Razer Support team has been very helpful from the smallest issue to major ones like replacing my Chroma HDK expansion set when 2 of my LEDs on one of the strips stopped working. Never used ASUS Aura, haven't needed to so I'm not sure what the issues could be there, The keys on my keyboard ha

4
Cerafus
3 years ago
retroBrassalley444
retroBrassalley444
posted in Razer Chroma RGB

Are they trashing NanoLeaf Support?

I read somewhere it was to support the newer Nanoleaf products that were just released. However, after spending almost $700 on the amount of Nanoleaf Canvas tiles I bought just to use with Synapse, not to mention the hours and hours of setting up my tiles and programming them to do various things from Media Control and switching effects, now I'm left with one giant lightbulb. It's like Razor kicked Nanoleaf out of the house and castrated it. I've always hated the connection apps for LIFX and Twinkly because of their limited functionalities, but the Nanoleaf Desktop App is the worst. I guarantee it's all about money somewhere and since Philips Hue is still integrated into Synapse, I'm guessing they are the high rollers here. Definitely a HUGE letdown Razer. :mad_::frown_::weary:😥

24
GoGoGoSushi
2 years ago
retroBrassalley444
retroBrassalley444
posted in Razer Chroma RGB

Are they trashing NanoLeaf Support?

I found a copy of the Synapse Installer from last year. You probably need to do a clean install and remove your current version before installing. How to perform a clean installation of Razer Synapse on Windows RazerSynapseInstaller_V1.0.131.167

24
GoGoGoSushi
2 years ago
retroBrassalley444
retroBrassalley444
posted in Razer Chroma RGB

Are they trashing NanoLeaf Support?

Sorry about that Andrew. I should have tested that first. Well, I contacted Razer support to see if they could point me to an alternate download link or something and then this happened... I'm gonna change the reps name to Barf just for fun. BARF: Thank you for contacting Razer Support. My name is Barf. How may I assist you today? ME: Hello Barf! Hope you are having a good day. I'm curious if there is an older version of Synapse 3.0 I could download that still has the Nanoleaf integration? BARF: Nice meeting you, Phillip. Thank you for raising your concern with us. ME: Quite a few of us on the forum do not like the fact that Nanoleaf was removed from Synapse 3.0. BARF: I understand that you wanted to use Nanoleaf integration with our previous Synapse version 2. Unfortunately, the partnership was only available for Synapse 3 since the previous Synapse version is only for our legacy devices. Before we proceed, may I know if you have an existing case number, or is this your first t

24
GoGoGoSushi
2 years ago
retroBrassalley444
retroBrassalley444
posted in Razer Chroma RGB

Are they trashing NanoLeaf Support?

Ok, I finally heard back from Nanoleaf today. Hi Phillip, In regards to the Razer integration, the new update that is compatible with our app is being developed. We will surely let you know via our website or on social media once this is released. Regards, Edge F. Customer Experience Specialist www.nanoleaf.me No explanation as to why the integration was removed, but at least it's a little bit of hope that we have a solution coming. Not sure how they will alter the app to work with the Chroma Studio, but for now, I guess it's a wait-and-see game. Perhaps submitting requests to Nanoleaf from anyone else in this thread might let them know we really want it and wanted it before the old integration was terminated. Maybe that will speed things up? Then hopefully my 33 panels will be independently free again instead of one giant light bulb. lol

24
GoGoGoSushi
2 years ago
S
sharpWoodBrownbuzz256
posted in Razer Support

DONGLE

https://www.amazon.com/Wireless-Receiver-Adapter-Replacement-Headset/dp/B09DPHFDH4

1
Cerafus
1 year ago

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