Replies posted by ItzTheDay | Razer Insider

Replies posted by ItzTheDay

20 Replies

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ItzTheDayInsider
posted in Razer Support

Razer Sila issues

I should also mention that the fios gateway is getting internet by ethernet, not coax. I even tried bypassing the gateway all together and plugged the ethernet cable directly into the Sila's WAN port. Upnp, port forwarding and DMZ in the Sila still didn't work.

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5 years ago
I
ItzTheDayInsider
posted in Razer Support

Razer Sila issues

Ok I figured it out but it is a PITA! So, Sila is DMZ, upnp enabled, xbox shows a moderate Nat. I got to "test NAT type" in the Xbox, then the NAT opens. Once I turn the Xbox off and back on (doesn't matter if I turn it off or restart it) I'm back to square one and have to do "test NAT type" again. I'm thinking the Sila doesn't save the ports from upnp? Maybe Razer needs to look into this and send out an update. The Verizon gateway always saved the ports and even showed what ports were going to what device. I think the Sila should do that also.

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5 years ago
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ItzTheDayInsider
posted in Razer Support

Razer Sila flashing blue

Going on over 3 hours now....

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5 years ago
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ItzTheDayInsider
posted in Razer Support

Razer Sila flashing blue

N1ghtW15hMight need a power cycle. If it's a pretty new unit, there should have been some firmware updates pushed. Do power cycle it and check the firmware version. I've done that a couple times and even rebooted the router, still flashing blue. Firmware is RazerSila-2.0.411_api-2.0.384

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5 years ago
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ItzTheDayInsider
posted in Razer Support

Razer Sila issues

Update: So Tuesday night I eliminated that Verizon router all together (since I'm getting internet via ethernet and not coax). I released the DHCP from the Verizon gateway. I did a reset on the Sila and then hooked it up with the ethernet, the start up/set up went fine. I enabled upnp but still end up with the same issue with a moderate NAT on my Xbox. Running the "Test NAT type" gets me an open NAT. Another thing I noticed is when I play COD BO4, in the network settings it shows me with a moderate NAT even thought the Xbox shows the NAT being open. Message from COD says "The game tried to use UDP port 3074 to open the required port for an open NAT in-game." I'm not a network guy but I think there is an issue with the upnp with the Sila. Even port forwarding does not solve these issues. This is my current situation.... /razer-sila-flashing-blue.45667/ I've had the green Razer logo ever since hooking it up up until yesterday evening.

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5 years ago
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ItzTheDayInsider
posted in Razer Support

Razer Sila flashing blue

Going on 24 hours now, still flashing blue.

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5 years ago
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ItzTheDayInsider
posted in Razer Support

Razer Sila issues

Here's some pictures I took. Shows UPnP enabled, open NAT on Xbox but moderate NAT on COD BO4....

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5 years ago
Razer.WolfPack
Razer.WolfPackInsider
posted in News and Announcements

Razer Sila | Command Your WiFi

Does anybody know the specs on the RAM and processor for this router? Anyway, I'm using the Sila as my main router on Verizon Gigabit. Since my internet is Ethernet coming from my ONT instead of coax, this works. Only issue I'm having is the speedtest built in the app will not accept my speeds. I get around 600 Mbps down and 700 Mbps up. I've been dealing with tech support on this and it doesn't matter if I have FasTrack on or off or game mode on or off, same results. Tech support told me to just fill out problem in the feedback section in the Sila app. I'm not sure if this is a glitch or just an inaccurate way to test your speed since speedtest.net on my PC seems to be fine, or maybe an issue with the hardware with the Sila. With the Verizon gateway router, it has a similar app that also has a speed test feature which allows you to test your speed to your router or your device. With the gateway router, speed test to router I get my full speed (1000 Mbps down and 1000 Mbps up). I

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5 years ago
Razer.WolfPack
Razer.WolfPackInsider
posted in News and Announcements

Razer Sila | Command Your WiFi

chancoHi, Are you using the speedtest check in the APP, where you get 600/700Mbps? Yes, as I said in my original post. "The speedtest built in the app will not accept my speeds. I get around 600 Mbps down and 700 Mbps up."

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5 years ago
Razer.WolfPack
Razer.WolfPackInsider
posted in News and Announcements

Razer Sila | Command Your WiFi

chancoThe speedtest App is based on your neighborhood server to test and estimate the speed from your WAN to the selected server. Selected server could be the limiting factor during the speedtest. if you are sure that your ISP can support 1Gbps, just go ahead and modify the download and upload speed to 1000Mbps, the APP accept manual setting. After that you may turn ON FasTrack for router QOS to take effect. Hope this help. Yes, I am sure my ISP can support 1Gbps. Like I mentioned, with the Verizon gateway router and Verizon's built in speed test in their APP on my mobile phone, I get my full speeds. The speedtest in the Sila APP isn't showing my full speeds. Can you also tell me the RAM and processor specs are? I find it odd that it's not listed on the specs.

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5 years ago
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ItzTheDayInsider
posted in Razer Support

Razer Phone 1 Android Pie issues

No one else has this issue?

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4 years ago
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ItzTheDayInsider
posted in Razer Support

Razer Phone 1 Android Pie issues

Razer.CazielWe'd appreciate it if you can send me your Dev Logs via PM along with the serial number and IMEI of your phone. The logs will help us get more information as to what is causing the issue. Can you provide me directions to do so? Also, is it possible to do a roll back to the previous version? This is horrible. When my phone is in my pocket and someone calls, it automatically answers the call. I also have a missed call from a few days ago, which I've already cleared my call history and restarted my phone multi times but yet I still get the notification badge that I have a missed call.

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4 years ago
I
ItzTheDayInsider
posted in Razer Support

Razer Phone 1 Android Pie issues

Razer.CazielThere are some ways to go back to an older version. But those would void the warranty as you would need to use third-party apps and the like. The best thing you can do is try a factory reset then run the updater. If that doesn't help, please PM me with the serial number and IMEI of your device. Sent.

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4 years ago
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ItzTheDayInsider
posted in Razer Support

Sila Hardwire Mesh?

Bump Is it possible to hardwire 2 Sila's for a mesh setup? I currently have a Sila in my basement but I also have an Ethernet cable ran from the basement to 3rd floor. Would it be possible to hardwire them for the mesh feature or would this just act as another router and not have the mesh features?

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3 years ago
M
Mr.Papy
posted in Razer Support

app sila not working android

I'm having the same issue. Mine has worked prior to this past Friday (2/19/2021). I've had the Sila since it was released.

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3 years ago
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ItzTheDayInsider
posted in Razer Support

Razer Sila app not working

Bump I've had the Sila since it was released, app was working prior to this past Friday the 19th. When was the most recent update for the Sila?

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Razer.Caziel
3 years ago
C
CoolGreyinfoaero223
posted in Razer Support

Razer Sila - reconnect ISP every 5 min

FarizM3i had the same issue and i went and reset the router. now my mesh is stuck at 54Mb/s. the AC channel seems gone and i cant get it connected via razer sila app. i am so clueless right now. the firmware i have at the moment is RazerSila-2.0.438_api-2.0.414 My app isn't working either since this past Friday the 19th. I've had the Sila since it released and this is the first time the app isn't working. Why is there no help from Razer on this?

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3 years ago
S
sitefirstPlumpPurple556
posted in Razer Support

Razer Sila problems

sitefirstPlumpPurple556My router now stopped connecting to my phone suddenly and it keeps reconnecting to ISP once every 5 minutes (Flashing blue light). When it is going to be fixed? The app stopped working on my phone, but I don't have the other issue you speak up. I've been dealing with Razer support via emails, been passed around to 3 or 4 different "support" people, and none will admit the issue is on Razer's side. It's pretty simple, the Sila app hasn't been updated since Aug, 4th 2019. They need to update it to work with the latest Android.

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3 years ago
C
CoolGreyinfoaero223
posted in Razer Support

Razer Sila - reconnect ISP every 5 min

I've been dealing with Razer support via emails, been passed around to 3 or 4 different "support" people, and none will admit the issue is on Razer's side. It's pretty simple, the Sila app hasn't been updated since Aug, 4th 2019. They need to update it to work with the latest Android. I had one person ask if I had another Android device to test the app out on, which I do and did test it out. It's a modded Amazon Fire HD8 tablet (it's mounted on my wall and controls my theater, projector, lights, AVR etc.) Told them about the purpose of the tablet and I like to keep it clean (no unnecessary apps etc.) Same problem as my phone, no Sila found. Well, that opened up a whole new case of trying to troubleshoot the tablet, smh. This is NOT the issue, update your app, Razer.

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3 years ago
M
MrNishe
posted in Razer Support

Razer Sila app doesn't work

nisheHey, I purchased Razer Sila last week and I can't log in to the app on my iPhone. I have iOS 14.4, I wonder, maybe the app needs an update to work with new iOS? When I put my credentials and tap 'log in' the green screen appears and it keeps loading and loading... I've tried reinstalling the app a few times already. Good luck. The app is defiantly broken and Razer refuses to acknowledge it. I've spoke to half a dozen people on their support team that haven't got clue. The app defiantly needs to be updated to work with the new OS's, the last update for the app was back in 2019. I've had the Sila since launch and never had this problem. This forum has quite people experiencing the same issue with no fix. The few post that a support member has replied to, locked the post. There is no fix for the end user, the issue is on Razer's end.

1
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3 years ago

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