Topics started by coolBlackCoralsecret529 | Razer Insider

Topics started by coolBlackCoralsecret529

3 Threads

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coolBlackCoralsecret529
posted in General Discussion

Support times are wrongly stated on the webpage

On https://www.razer.com/de-de/contact-us Razer states that there is european phone support available from 9 to 18 CET every day. Support Hotline Europe 00800-25233758 Monday - Sunday 09-18 CET As last resort I just tried calling there (15:30). A automatic answering told me that I would call outside of supporting times. Support is only available from Monday to Friday. It's f***ing unbelieveble how bad Razers support is when it comes to reality. - tickets are not answered / ignored - tickets get automatically closed without working solutions - tickets created by Razer supporters are not accessible by the customers - warranty check claims 4 week old Tartarus Pro would have run out of warranty already - support gives constantly wrong statements: "work hard on it" when Razer product manager decided "will not do" half a year ago What's wrong with you Razer ? Phil

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4 years ago
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coolBlackCoralsecret529
posted in Razer Support

How to avoid four letter words when dealing with Razer Support ?

I had bought the Tartarus Pro-blematic were the analog switches doesn't work as advertised (see here for more info). I have created a ticket for a refund a week ago and got NOT a single reaction since then. The ticket feels like an internal monologue. One guy, who is carriying an 'Official Support' tag, got me into a private conversation and is promising me to take care. That's good, but I still see no change or updates in the ticket itself. Even though he always tells me that he did notify the support team and they would come back to me in 24-36 hours. Nothing has happen in my open ticket nor did I get contaced by any other support stuff. He gave me antother case ID that I am not able to access. Therefore I can not verify that ANYTHING is happening in my case. I have the feeling to be merely stalled only. And I can't tell you how hard it is to avoid four letter words. Sometimes I am not strong enough to avoid them, luckily I only use them for the bullsh** broken device. How do you

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4 years ago
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coolBlackCoralsecret529
posted in Razer Support

Warrenty check tells me my new bought products is out of support

I used the warranty check page to verify the warranty time left for my new Tartarus Pro-blematic. The page told me that the warranty has expired already. I did purchase it just 5 weeks ago here at the Razer online store. Did the warranty check works correct for you ?

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4 years ago

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