Topics started by Razerstein | Razer Insider

Topics started by Razerstein

6 Threads

R
RazersteinInsider
posted in Razer Support

Well I have had it with tech support - not here but through emails

They, at least 3 different people, keep sending me the same stupid emails stating my problem incorrectly and asking for a video. Gee wiz, a video of me pressing the Profile Button on the bottom of the mouse. I guess they can't picture me doing this without a video. One asks if my problem is the DPI switch, well no, it's the Profile switch. I had sent in the results of a log creation program and never received a response. I'll state the problem again, the Profile switch does not work when Synapse 3 is not running. Hence when Synapse 3 is running the Profile switch works. Synapse 3 shows my two profiles on the mouse, so I assume they are stored on the Basilisk v2 mouse correctly. I am now assuming that the profiles will not work on a different computer unless Synapse 3 is installed. Does anyone else have this problem?

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Razer.Caziel
2 years ago
R
RazersteinInsider
posted in General Discussion

Why does Synapse 3 communicate with Amazon?

see attached jpg ... using glasswire ... is this connection just for using a cloud? If we are in off-line mode why have all services running?

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R
2 years ago
R
RazersteinInsider
posted in Keyboards

I am in need of a new optical keyboard, so ...

can anyone here recommend a Razer keyboard for gaming and why they like it? Thanks in advance.

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R
2 years ago
R
RazersteinInsider
posted in Razer Support

Why does Synapse 3 have five processes running ...

and I don't have Synapse 3 running at the moment? I don't load Synapse 3 on boot. I only installed Synapse 3! Razer Service Synapse Process Game Manager Service Razer Central Service Razer Synapse Service Razer Synapse Service Process Seems like two processes would be enough. But hey, 'Who am I to blow against the wind?'. Just curious! Is this a tough question??

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R
2 years ago
R
RazersteinInsider
posted in Razer Support

Profile button on the mouse question ...

I have the Basilisk V2 and Synapse 3. If the software is not loaded/running the Profile button does not work. Is this normal? I thought that we could travel with the mouse to play on another computer and that we could use the Profile button even though the current computer does not have Synapse 3 installed. Am I wrong? If you have to have Synapse 3 running to use the Profile button, what's the point?

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Razer.Speedcr0ss
2 years ago
R
RazersteinInsider
posted in Razer Synapse

Confused using Synapse 3

I just purchased the Basilisk V2, nice feeling mouse. The profile names are the computer name, why? How do you default the mouse to the Windows 10 mouse default settings? My left button and wheel button both change at the same time, I cannot set them separately. My left button (primary) is disabled. How do you default the stored profiles on the mouse? Where can I get some Excedrin? lol Synapse 3 continues to show my mouse primary button as disabled. Why??? Even though I did a factory reset. Mouse works fine in Windows 10. All software is current. Okay ... okay! I finally figured out what is going on. I have everything I need to do with Synapse 3 working! There is no need to disable primary mouse button, just don't allow it to be changed. However many computer users are developers and would know what to do if the primary mouse button was dead. After all we could always get a cheap mouse to use when the primary button is needed ... like getting into the computer. Anyhow the mous

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R
2 years ago

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