Topics started by Menorra | Razer Insider

Topics started by Menorra

4 Threads

Menorra
MenorraInsider Mini
asked in Razer Support

Basilisk v3 Pro mouse falls asleep too quick

My Basilisk v3 Pro falls asleep in a minute of downtime or so. Although it is set to 15 minutes in Synapse 3. It takes too long to wake it up. I might read something with the mouse in my hand not moving it for a minute, it falls asleep and it takes some time to wake it up. Turning off Synapse eliminates this issue. I tried Synapse beta - same issue. This is so much annoying. I need support help. It is definitely Synapse bug.

1
Menorra
1 month ago
Menorra
MenorraInsider Mini
asked in Razer Support

Basilisk v3 messing with display sleep

Hi!I have Synapse Beta, Mouse Dock Pro with Basilisk v3 Pro paired.  If I disable “switch lighting off when display is turned off” option for Basilisk and the display is turned off then the mouse nevertheless turns off its’ lighting, then clicks and wakes the display up again, so the display needs another 10 minutes (or whatever sleep settings are) to fall asleep. If I unplug the dock and connect the mouse via cable, then when the display turns off the mouse does not turn its’ lighting off - it just clicks and wakes the display up. Why, little mouse, why would you do that?? Let it sleep! How can I prevent the mouse from clicking and waking up the display?

1
Pbrad
1 month ago
Menorra
MenorraInsider Mini
asked in Razer Support

Keyboard do not let monitor fall asleep

I have Synapse Beta and Cynosa Chroma.My monitor won’t fall asleep - it turns off and immediately on. If I unplug my Cynosa - magic! - the monitor can fall asleep.For a long time Synapse 3 caused similar issue, eventually they fixed it (finally, I thought!), but at the same time the program stopped seing my keyboard. So I tried the new Synapse beta - this time the keyboard is always there but now my monitor always stays awake - it turns off for 3 seconds and then wakes up. Tried disabling “AMD high definition audio device” and “HID-compliant consumer control device” in device manager as was advised on some forums - it didn’t help.I also have Mouse Dock Pro and Basilisk v3 Pro - if I unplug the keyboard and leave these devices connected, they do not wake the monitor up, so it is exactly keyboard problem.Quick googling showed that lots of users have been facing this issue for years. One of them said 2 years ago in an old thread here in support forum that this bug had been alive for 6 yea

1
D
2 months ago
Menorra
MenorraInsider Mini
asked in Mice and Surfaces

Basilisk v3 Pro is disconnected after 3 min of downtime

Hi!I have Basilisk v3 Pro paired with Mouse Dock Pro. Updated firmware to latest version for both with razer updater. Synapse Beta.My mouse is disconnected after 3 minutes of downtime (measured with a timer) - the tab in Synapse just disappears. No Windows disconnect sound. When I start using the mouse again, it becomes connected but my custom lighting settings are reset to default breathing. To return my settings I have to switch to quick effects and back to advanced effects.In power settings “wireless power saving” = 15 min, in lighting settings “switch off lighting” = 10 min, “when display is turned off” = true. Does anyone know how I can fix this?  Perhaps I missed some settings.

0
Menorra
2 months ago

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