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Unanswered questions

15252 Threads
firstWineDregsportal774
firstWineDregsportal774Insider Mini
asked in Razer Support
mic sounds bad

Bought a new Blackshark v2 x. audio is just fine but the mic quallity is far worse than i have seen in reviews tried just about everything besides pluging to different pc and buying external sound card

0
firstWineDregsportal774
1 year ago
RadTwinBears
RadTwinBearsInsider Mini
asked in Razer Support
Razer Basilisk V3 Pro wont connect to my computer

Hi. This issue happened with the previous pc I had. The mouse won’t connect to my pc neither will it charge. It doesn’t turn on at all. I changed to a 3.0 usb and let it sit and that didn’t change anything either. The funny thing is is that it was working perfectly fine the day prior. I don’t know what to do.

1
L
1 year ago
fasteggBurgundy454
fasteggBurgundy454Insider Mini
asked in Razer Support
e mail

Não consigo fazer segunda etapa porque não tenho acesso ao e Mail 

0
fasteggBurgundy454
1 year ago
MediumPurplegeoTOPAZ488
MediumPurplegeoTOPAZ488Insider Mini
asked in Razer Support
Transaction Failed, got refunded but it keeps saying transaction failed

 

0
MediumPurplegeoTOPAZ488
1 year ago
N
No_onePlaysThisGameInsider Mini
asked in Razer Support
Transaction Failed, got refunded but it keeps saying transaction failed

I went to buy garena shells with my razer gold and it keeps telling me transaction failed after I authenticate the purchase via a one time code using mobile no.. I tried reloading the page but whenever I try to buy one, it keeps happening. I have enough razer gold to buy the garena shells and I already submitted a ticket regarding my concern. What should I do?

3
MediumPurplegeoTOPAZ488
1 year ago
S
SparklewolfieInsider Mini
asked in Audio
Kraken Kitty USB Disconnecting Repeatedly

My Kraken Kitty headset (USB wired) is repeatedly disconnecting and reconnecting.  I have tried all the steps listed on the website and none of the other threads in the forum I could find have had solutions, either.This happens more frequently when doing things like joining a discord voice chat, but can happen on its own at random as well.  It happens with with and without Synapse activated.It’s disappointing that such an expensive product would have such a short lifespan.  Is there anything that can be done to fix or improve this issue?

0
S
1 year ago
greatVividOrchidbuzz409
greatVividOrchidbuzz409Insider Mini
asked in Audio
Is it possible to configure Razer Synapse so that different applications work in different modes at the same time

The fact is that if, for example, I put the Stereo Mode in Discord, and the Game Mode is in the game, then when I enter the game, the sound from discord is transmitted not in Stereo Mode, but in Game Mode

0
greatVividOrchidbuzz409
1 year ago
R
RUSK1IInsider Mini
asked in Razer Support
7.1 surround sound

Mam problem z programem 7.1 surround sound nie wyszukuje mi go w wyjściach audio tak jakby program nie był zainstalowany ponowna instalacja nie pomogła co może by powodem tego 

0
R
1 year ago
GetJynx
GetJynxInsider Mini
asked in Audio
RAZER KRAKEN KITTY EDITION USB - Buzzing/Static Microphone

This just happened when I first came back from my 1 week vacation, It was sealed tight and was on its box it didn’t fell or that there was no damage occurred, it was just sitting on a safe spot where I last left it The Buzzing sound was called off by a friend of mine when we were playing and when I turned on the Mic Monitoring setting on Synapse 3, I hear the buzzing sound whenever I touch the microphone and it is very loudI tried to uninstall device on device manager, uninstalling synapse 3 and all razer software then reinstall, and updating my OS but alas the problem is still the same VIDEO OF BUZZING SOUND

0
GetJynx
1 year ago
W
WLsniperInsider Mini
asked in Razer Support
is the blackshark v2 pro 2023 can be use only with the usb C without the wireless usb dongle

I want to change my razer nari to the new razer blackshark v2 pro 2023 but i waned to know if it possible to use it only with the usb C for charging at the same time as getting audio and control on razer synapse to get maybe 7.1 suround , i did try the corsair virtuoso SE and it possible to use it on usb C and having 7.1 but the audio is much not good because i use 7.1 for music to and the razer nari is so good it leteraly a new way for listening music but went the battery turn to 0% i cant just plug it to my pc with only 1 usb i have tu use the wireless dongle and the micro usb for charging but not on the corsair virtuoso SE and on the corsair when i use it on usb C i dont need to press a power button so it just charge the battery without using it and i have audio 7.1 , so if it posdible of this i will maybe 90% buy the razer blackshark v2 pro 2023 

0
W
1 year ago
Beigevilleaero927
Beigevilleaero927Insider Mini
asked in Razer Gold & Silver
فلسطين

لماذا تم حضر امكانيه الوصول منح الاذن من حسابي 

0
Beigevilleaero927
1 year ago
bookJazzberryJamradio619
bookJazzberryJamradio619Insider Mini
asked in Audio
headphone charging problem

I have such a problem with razer nari ultimate that recently when my headphones were discharged I connected them normally to charge I used them on the cable for about 2 hours I turned off the computer and the next day after about 15-17 hours spent on charging the headphones do not turn on and have been working since then only when the cable is connected and when I disconnect it, they turn off immediately, has anyone had such a problem and knows how to solve it?

0
bookJazzberryJamradio619
1 year ago
Vlong99
Vlong99Insider Mini
asked in Razer Support
i can't get 2step verification code

I can't get the authentication code because I lost my 2step verification code from google authenticator.   https://drive.google.com/file/d/1W0F6FtUmO0I-uE_HwQw3SSo8LaJ1USkn/view?usp=drivesdk 

0
Vlong99
1 year ago
amir.satan
amir.satanInsider Mini
asked in Audio
blackshark v2 x headset activation code

i dont have activation code only qr codewhat should i do to activate software 7.1 or thx ?

0
amir.satan
1 year ago
aeroeggOceanBlue933
aeroeggOceanBlue933Insider Mini
asked in Audio
Kitty edition Audio Problem

So ive had my Razer Kraken Kitty Edition RZ04-02980 for a while now and since i reinstalled windows 10 it keeps disconnecting and reconnecting. Its causing a ton of issues! How do i fix this? There is even static now.

0
aeroeggOceanBlue933
1 year ago
I
IDrAaInsider Mini
asked in Razer Support
Razer Viper Ultimate

Lo tengo desde hace un poco mas de un año, nunca se a caido o a recibido un trato brusco, hace unos meses que mi mouse ya no carga en el dock o cuando lo ocupo con el cable se descarca muy rapido, desconosco la raiz de situacion, en cuanto a limpieza es regular y me aseguro de que no junte polvo en sus conectores. Sera algun fallo de hardware? Agradeceria su ayuda.

0
I
1 year ago
amir.satan
amir.satanInsider Mini
asked in Razer Support
i dont have activation code for headset only QR code

blackshark v2 xso i cant use 7.1 or thx softwarewhat should i do?

0
amir.satan
1 year ago
litlmutt
litlmuttInsider Mini
asked in Razer Support
Naga Pro Compatible Dongles

I have a RZ01-0342 Naga Pro Wireless Mouse and lost the dongle.I see the replacement dongle isn't in stock.Is there a dongle in stock that is compatible with the mouse?  

0
litlmutt
1 year ago
B
billathanasiouInsider Mini
asked in Razer Support
Pro Click status light blinking green

I regularly see the status indicator on my Pro Click flash green twice repeatedly.The user guide (https://dl.razerzone.com/master-guides/RazerSynapse3/PROCLICK-00000128-en.pdf) does not list what blinking twice when green means. The closest thing I can see in there is the red blinking light when charge is low, but my charge is >76% given the green color when turning it on (and I charged it recently). It's not the breathing pattern from when I'm charging the mouse up. It's a definite double blink and the color is definitely green.The blinking green light is in sync with the pairing indicator also blinking at the same time (again no description in the user guide of what this means). The mouse is seemingly working correctly when this is happening, and the dongle is only 1m away, so I don't think it's a connectivity issue. I'm connected via 2.4GHz wireless.I can't get the blinking to stop unless I power off the mouse and power it back on again. Later the blinking will start again.Any id

0
B
1 year ago
gomdong2001
gomdong2001Insider Mini
asked in Razer Gear
razer rogue v3 15 backpack V3 Does the backpack have a waterproof cover?

 It seems to be there on the 17-inch backpack, but it doesn't seem to be visible on the 15-inch, so I posted this. Do you know anyone?

1
lifeOlivethink718
1 year ago
G
GodsingerInsider Mini
asked in Razer Support
Using 2 kiyo pro cameras

I have 3 Razer Kiyo Pro Cameras. I want to use 2 of them on one system in the studio. When will this feature be available? Every other brand camera supports multiple cameras, but not Razer?

0
G
1 year ago
notsad2
notsad2Insider Mini
asked in Razer Support
Is there a way to stop the audio cuts on Razer Barracuda X 2022 in wireless mode?

I don’t really know how to explain this, but basically when there’s no noise the entire headphones “turn off” (i’m assuming this is implemented to save power), but this can get very annoying when watching youtube videos considering there’s always a bit of a woosh sound whenever audio is detected, and miniscule audio such as footsteps or ambiences (in games and in videos) are not detected by the headphones and thus results in a bad experience, this only happens in wireless mode (not bluetooth). I really spent a chunk on these headphones because I wanted these wireless headphones because i could take them anywhere, gym, work, and so on. I’d be disappointed if I would have to spend my time with these headphones with these annoying audio cuts, is there a workaround to this? I’d be more than happy to hear an answer

0
notsad2
1 year ago
F
farokini95Insider Mini
asked in Razer Support
Problem with Razer Hammerhead True Wireless

Hello,A few days ago I bought the headphones, I had a problem since one headphone could not be heard, I returned them and bought others, now I have the same problem, I have tried everything but I don't know how to make them both work, right now only one works for me , if any technical team could help me please 

0
F
1 year ago
Joker_Fury
Joker_FuryInsider Mini
asked in Razer Support
So how do you revert from Razer Inc - HIDClass - 6.2.9200.16547 to previous versions ?

So how do you revert from Razer Inc - HIDClass - 6.2.9200.16547 to previous versions ? My keyboard is now autotyping now typing with on-screen keyboard ……...help.

0
Joker_Fury
1 year ago
Viridiandailyplace334
Viridiandailyplace334Insider Mini
asked in Audio
razer v2 x headset not fitting in xbox controller

 So I bought a razer v2 x headset the day I got my xbxo series x and the headset plug doesn’t fit into the controller jack all I get is static when I try to plug it in I had the same headset for my xbox 1 but it broke because of a flood but it worked perfectly I’m just confused on what I should do

0
Viridiandailyplace334
1 year ago

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