Unanswered questions

I recently (11/28) bought a razer blade 14 and it came with a free mercury swirl wallpaper. I just got the email with the redemption code yesterday (12/22), but in the email it says that the code had to be redeemed before 12/7, and it is now not valid. I did not have the code before 12/7. Is there any way to still get the wallpaper?

So I have a very weird situation.I recently bought the Razer Barracuda headset (not Pro or X) and Synapse refuses to find them. I can connect the headphones to the PC no problem, with cable and without, but to the Synapse app it’s like they don’t exist.I updated Synapse to the newest version, restarted my PC multiple times, connected headset with cable and without in different ports, tried installing and using the drives that are meant for the headset (they didn’t recognize the headset either) and also tried connecting the headset to the mobile app (didn’t connect to the app but connected to the phone). NOTHING WORKS.And to add to the issue of the headphones being practically invisible to the Razer apps and drives, I can’t register it as a device on my profile either.I tried searching for fixes online and all I see is support telling people with similar issues to do the things I already tried. If ANYONE has a fix to my problem (even if it’s to return them and just never buy them again)

razer not showing on authenticator app so am unable to change 2 step verification cannot add phone number cannot access backup codes so how to create new 2 step verification without the old one

I have the Razer Blade 14 (2021) RZ09-0370. I am getting a warning message from COD that my TPM 2.0 or secure boot is not recognized by COD and therefore the next game (Black Ops 7) will be unplayable. My motherboard Bios version is up to date, but Battlenet/COD troubleshooter indicates that it is not compatible. My TPM version is 3.57.0.5. Is Razer going to update this BIOS so that it will be playable with the new Black Ops 7? (My BIOS version is up to date - 1.06)

Please help me I got the above mouse and the left mouse button doesn't work and in order for it to work I need to unplug it and replug it back into USB. Is this a common issue with this type of mouse?

The noise goes away when the LEDs are disabled and increases in intensity the brighter the LEDs get. I’ve tried the suggested ideas such as making sure it’s connected to the computer directly, enabled and disabled all the Chroma stuff, all software and firmware updates are applied. It is almost like a squealing capacitor. I’ve seen multiple reports of this problem but never a solution posted. I just bought the keyboard and want to keep it, but I can’t use it like this. Any other suggestions? Do you just live with it?

Been going circles trying to get in touch with Razer about a purchase made through affiliate link that is not showing. Who do I contact? I’m getting exhausted being thrown around in circles just to be directed to razer support which then sends me back here. 

What is the best play station controller to use?

Hey all, I noticed yesterday that my Cobra Pro’s scroll-click function had stopped working. Since it is ~10 months old and I had had similar issues with my previous Razer mouse (Viper 8k), I thought it was just a typical mechanical issue rearing its ugly head, but then this happened a few minutes ago:The mouse randomly disconnected, RGB lights went dark, mouse pointer stopped working in Windows, etc. Reconnecting/replugging  the device made the lighting and functionality come back, but only for about 30 to 60 seconds or so at which point it would go dark again and stopped functioning. The only thing that was still “working” (kinda) was the “profile” LED on the underside of the mouse, which was still active.Not sure if this is related, but I also noted that while the mouse was “off”, the lighting on my Virpil throttle started to switch through its colors for some reason. Which it’ll normally only do if I flip its mode selector switch and so I’m inclined to believe that this was the thro

Hello,I am contacting you regarding an issue with my Razer headset, which is still under warranty.During use, the headset frequently presents audio problems. The sound cuts in and out intermittently, and one side of the headset often stops working completely while I am using it. This happens regardless of the device I connect it to and makes it impossible to use the headset properly.I have already tried basic troubleshooting steps, such as checking the cables/connection, testing on different devices, and updating drivers/software, but the issue persists.Since the product is still under warranty, I would like to request assistance, repair, or a replacement according to the warranty terms.Thank you for your support.Kind regards,

It was working fine for years, a now there is no batter after few hours. I need solution!

Just got my new controller for my ps5 pro. Since the ps5 pro dont have the big (dont know the exact name) USB ports in the front i conncted the dongle to the back. First i tought this was the problem, that it was a weak connection. But i did get a usb cable for the dongle so it can sit in the front. Still the same problem. Anyone experienced this? Otherwise i like the controller alot 

Dear Razer Support Team,I hope you’re doing well. I’m reaching out regarding a battery swelling issue with my Razer Blade 15 Advanced 2019. The battery has begun to expand, causing slight chassis pressure and presenting a safety concern that I would like to address as soon as possible.I understand that shipping replacement batteries is not always standard procedure however, there are multiple documented cases where Razer has arranged battery replacements for out-of-warranty laptops when swelling is involved. To help streamline the process, I am sharing references from customers who were successfully assisted through this exact issue, and who received battery replacements directly from Razer support. https:www.reddit.comrrazercommentstzd142final_update_installed_replacement_battery_ihttps:www.reddit.comrrazercommentsvm5s7kafter_3_weeks_of_going_back_and_forth_with_razerI’m fully prepared to proceed through the official steps. I have experience removing and reinstalling laptop batteries,

I'm using a Razer Blade 14 (2024) RZ09-0508 Mercury White. Can I use an Anker B2679 100W charger to charge it via the Type-C port?Thanks.

Hello, I have a Kraken V3 X, running on Win11. I suddenly had issues with the mic : heavy metallic voice. I opened Razer Synapse (for the first time after installation (1 month) to see if an option had been changed but :I don’t have a “MIC” tab in Razer Synapse.How can I fix this ? Thank you

The mouse auto fires clicks in FPS game. Sometimes a few left clicks sometimes stuck firing. All without touching the button. Tried all fixes I could find. Firmware update, lower polling, Disabling windows HID, clearing binds etc. Interferes with the gameplay and is useless without a fix.

I noticed the LEDs were flickering slightly on my wolverine ultimate while I was playing a game and decided to unplug the cable from the controller and plug it back in. When I plugged it back in, the controller did not respond and the lights did not come on. It’s frustrating because the controller was working fine (other than the slight flicker), so I don’t think anything is physically broken. To run down some common steps:1. The controller does not work in any PC (tested on two PCs and a console)2. The controller cable still works with other devices3. The PC does not make a noise indicating a device has been plugged in when I connect the cable4. I have tried restarting the PC with just about every combination possible (restarted with controller plugged in, without controller plugged in, plugging controller in after desktop loads, plugging controller in and then turning on power, etc.)Any thoughts or suggestions would be appreciated

My Razer Blackshark V2 Pro (2023) stopped working after I got home today despite working entirely fine yesterday. I have already tried plugging back in the USB, restarting my computer, reinstalling Synapse latest ver. and drivers with no luck.  even ran the Tool.      This is a USB connected headset not Bluetooth.Windows 11 Pro completely UpToDate.

Hello dear razer support team, I recently purchased the Blackshark V2 x headphones, but when I registered it, I realized that the device was already registered, and now I can't use the 7.1 channel sound feature. Please guide me. Thank you.

I have been facing this issue for a while now - mouse automatically shuts down and starts again in a few seconds. This takes like 5-10s to happen each time and happens like 30-40 times in a day. And sometimes it happens consecutively that the mouse is just unusable for like a full minute.I tried looking for a fix, and found that some threads in Razer Insider suggested that I update the mouse firmware using this tutorial. My mouse’s model number is RZ01-0487 and it is different from the model number mentioned in the tutorial. Since I cannot find a firmware updater for my model, I decided to try this one out. But I am stuck at this screen below becuase the updater does not recognize the dongle when connected. I don’t know what else to do now. Can someone please share a link to the right firmware updater for my mouse model (RZ01-0487) and/or help me fix this restart issue? Much thanks. Looking forward to hearing from the Razer Support.

I bought headphones, but I lost the dongle 2,4 Hz somewhere. I can't find a single store to buy them from, even though they're still under warranty. Help.

I am trying to purchase and it just keep saying that my account locked can u guys pls look into this ty

Good afternoon,I have a Razer Wolverine V3 Tournament 8K Edition PC and I'm trying to make some changes in Synapse 4, but every time I turn off the PC and turn it back on, I have to reconfigure the controller buttons again. How do I solve this situation?

Hi,I got my new pad yesterday. I connected it to a USB 3 port on the motherboard and it lit up on the edges, but the plastic nub on the top left with the Razer logo did not. I got notification from windows for a successful device install and prompted me to restart my PC, so I did. After that I opened Synapse and the pad was there along with my KB and mouse, bit it just had a tiny green circle rotating and when I clicked it, Synapse just showed “Detecting Device...”. I waited for a while, but nothing changed.   I tried different USB ports. Uninstalling it from Device Manager, reinstalling Synapse and even the Device Detection Troubleshoot Tool, but it’s still the same.I’m using Windows 11 with the latest updates.Is there anything else that I can do, or should I return it?

I stepped away from my PC for a few minutes to use the bathroom, and when I came back, I noticed that the wireless dongle had completely stopped working.The mouse still works normally when connected directly to the PC via cable, but when I try to use it wirelessly, the dongle shows no signs of life at all — no LEDs turn on and it is not recognized by the system. When the mouse is switched on in wireless mode, it simply does not connect to the dongle.Here’s what I’ve already tried: Disconnecting and reconnecting the dongle to different USB ports Testing the dongle on another PC (same issue occurs) Restarting the system multiple times Reinstalling USB and mouse drivers Uninstalling and reinstalling the mouse software Using the mouse pairing utility (the mouse works only when connected by cable) The mouse itself appears to be functioning properly, since it works perfectly over a wired connection. However, the dongle seems to be completely dead, with no LEDs lighting up under any