Unanswered questions

My usb dongle became burning hot and no longer works.  Looking for replacement.  

Good morning/afternoon/evening, I was using the viper in wireless  mode and sudently, in the next day, i started my computer and it started a loop of connecting and disconnecting.  I tried all the methods that i could find and using another computer i figured out that the dongle was gone.Is there a way to get a replacement dongle?Thanks for the help!

Hello,Lately I’ve been hearing an electronic-like buzz when my Kraken V3 PROs haptic is turned on, I wanted to update the firmware, but after the tool wants me to unplug and replug the dongle, the tool goes back to “Plug in the dongle in a USB slot” and wont let me proceed.I’ve had this headset for 2 years, but I don’t think they’re broken.

I need new headsets and I saw this for $75, what are your thought on them for the price, also if I happen to lose the dongle can I use them wired? 

if the amd CPU is not working properly, what are the signs?Who can tellwhen I turn off the power, it gives a blue screen or reboots several times and heats up quickly even though I'm just watching a movie or just standing there doing nothing, it makes noise so loud as if I'm playing it or rendering it. I checked the RAM, everything is finewhen I check the CPU, it resets or automatically restarts several times.

Subject: Replacement USB Dongle for Headset (Model RC30-026701 / RC30-0267) Dear Razer Support Team, Unfortunately, I have lost the USB dongle required to connect my Razer headset to my PC. Without it, the headset is no longer usable. The headset model number is RC30-026701 / RC30-0267. Could you please let me know if a replacement USB dongle is available for this model and how I can order one? You can reach me at any time via davidbence45@icloud.com. Thank you very much for your support. Kind regards,David Bence

I wanted to make a purchase in the game Fortnite, but I had to confirm my phone number. I tried to do this several times, but I didn't receive an SMS, and then I got a notification that my account was blocked.The support team is silent, and the chat only has a bot that can't help me. What should I do?

Здравствуйте. Утерял код активации на наушники razer Baraccuda как востановить обратно код активации!!!! На сайте наушники зарегистрированы а востоновить ключ не могу пишет всякую лабуду

Been using the headphones for more than a year. Suddenly, usb-c dongle has a connection issue. When turning on the headphone, the blue led light keep blinking and do not turn solid green whether the dongle is insert or not. Also try to pair through bluetooth but the headphones does not show up on bluetooth list. 

The mouse auto fires clicks in FPS game. Sometimes a few left clicks sometimes stuck firing. All without touching the button. Tried all fixes I could find. Firmware update, lower polling, Disabling windows HID, clearing binds etc. Interferes with the gameplay and is useless without a fix.

I activated the code in THX SPATIAL AUDIO in 2023 when I was on Windows 10, and now I'm on Windows 11. I'm trying to activate the code, but I'm getting an error saying that the code is invalid. I want to resolve this issue. I have the serial number of the headphones.

On the BlackShark v3 pro If I change the mic eq on pc will it save onto the headset so I can use it on console or will it be like the v2 pro where if the mic is on broadcast mode on pc when switching to console it switches back to the default eq btw I play on PlayStation 5 🙏🏼

my yalla ludo dimond not received 

Recently my fn key has stopped working. When I press the key only the function keys light up as normal but they do not change the function of the keys. currently in Synapse my function keys are set to multimedia but the keys just do normal functions. custom key binds set in Synapse are also not working non of my custom key bindings function how they should. I have tried repairing synapse, reinstalling synapse, and rebooting serval times as well as uninstalling the keyboard in device manager. Not sure what else I can do I am on a razer blade 14 2021.

Hello everyone,I’m posting here to seek advice and visibility regarding an issue with my Razer DeathAdder V2 Pro that has unfortunately reached a dead end through standard support.📌 Video Demonstration (Proof)Here is a video showing the issue clearly:👉 https://www.youtube.com/watch?v=fa_rT_PtMZEIn the video, you can see that: The mouse does not charge when connected via cable The wired connection is not detected The wireless receiver continues to function normally This helps demonstrate that the cable, USB port, and dongle are working, and the failure is in the mouse’s wired charging/data circuit.🧾 Issue Summary Model: Razer DeathAdder V2 Pro Problem: Wired charging and wired data connection no longer work Wireless mode operates properly No drops, liquid spills, or misuse 🔧 Troubleshooting Performed Tested on multiple PCs and USB ports Windows fully updated Razer Synapse clean reinstalled Firmware checked Confirmed by Razer Support as defective hardware 🛠 Support

I downloaded Synapse 4 today and ran into a problem when putting my PC to sleep. I have a NAGA V2 PRO and usually charge it with a USB cable while my PC sleeps. On Synapse 3 this worked fine but with Synapse 4 it wakes my PC less than a second after I put it to sleep. It only happens if the mouse is plugged in and charging and I know the issue is Synapse because if I close the program before I put the PC to sleep it works normally which isn't too much trouble but is tedious to stop the program when I get off and start it back up the next session. Ive also tried turning off the mouse’s ability to wake the PC in device manager but it only works if I do the same for the keyboard as well which leaves me with only the power button on the PC case to wake it up.

My Fps counter isnt working properly , its going up and down massive like 800 to 20 and its clearly not the right numbers, its in VALORANT. I tried to fix it for hours now but im not anywhere a solution

Please help me I got the above mouse and the left mouse button doesn't work and in order for it to work I need to unplug it and replug it back into USB. Is this a common issue with this type of mouse?

razer not showing on authenticator app so am unable to change 2 step verification cannot add phone number cannot access backup codes so how to create new 2 step verification without the old one

I have the R Raptor and I haven't used it in few days I unplugged it and moved it to another outlet it won't turn on the rgb to tell me it's getting power but I tried the old method to see if the cable has energy and it does did the whole unplug and plug back up and nothing 😭😭 need help asap  

Razer blade 16, RZ09 - 0510

I recently (11/28) bought a razer blade 14 and it came with a free mercury swirl wallpaper. I just got the email with the redemption code yesterday (12/22), but in the email it says that the code had to be redeemed before 12/7, and it is now not valid. I did not have the code before 12/7. Is there any way to still get the wallpaper?

So I have a very weird situation.I recently bought the Razer Barracuda headset (not Pro or X) and Synapse refuses to find them. I can connect the headphones to the PC no problem, with cable and without, but to the Synapse app it’s like they don’t exist.I updated Synapse to the newest version, restarted my PC multiple times, connected headset with cable and without in different ports, tried installing and using the drives that are meant for the headset (they didn’t recognize the headset either) and also tried connecting the headset to the mobile app (didn’t connect to the app but connected to the phone). NOTHING WORKS.And to add to the issue of the headphones being practically invisible to the Razer apps and drives, I can’t register it as a device on my profile either.I tried searching for fixes online and all I see is support telling people with similar issues to do the things I already tried. If ANYONE has a fix to my problem (even if it’s to return them and just never buy them again)

I have the Razer Blade 14 (2021) RZ09-0370. I am getting a warning message from COD that my TPM 2.0 or secure boot is not recognized by COD and therefore the next game (Black Ops 7) will be unplayable. My motherboard Bios version is up to date, but Battlenet/COD troubleshooter indicates that it is not compatible. My TPM version is 3.57.0.5. Is Razer going to update this BIOS so that it will be playable with the new Black Ops 7? (My BIOS version is up to date - 1.06)

The noise goes away when the LEDs are disabled and increases in intensity the brighter the LEDs get. I’ve tried the suggested ideas such as making sure it’s connected to the computer directly, enabled and disabled all the Chroma stuff, all software and firmware updates are applied. It is almost like a squealing capacitor. I’ve seen multiple reports of this problem but never a solution posted. I just bought the keyboard and want to keep it, but I can’t use it like this. Any other suggestions? Do you just live with it?