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Unanswered questions

15251 Threads
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seamiboInsider Mini
asked in Razer Support
What do I do after loggin in but still bounce back to login page

I'm not am expert to these kind of things, I have encountered this situation before but now I haven't seen anyone make a new comment about bouncing back to login page after able to login and see the page for 1 second. What do I do if I keep logging in but kept on getting push back to login page? 

0
S
1 year ago
8
862317Insider Mini
asked in Razer Gear
Product number issues

Hello guys. I bought my first ever headset yesterday, the razer Blackshark V2 X .I ve tried to register them but when i try to put in the product number it says that it isnt available or that i should check similar characters such as I and 1 or O and 0 . I ve tried everything but it still doesnt work. Does anyone have any ideas what i should do?(my english might not be good because it isnt my native language)

0
8
1 year ago
wireStrawfresh588
wireStrawfresh588Insider Mini
asked in Razer Support
Razer Barracuda X 2022 Bluetooth commands doesn´t work

Last week I bought them and everything is fine except that I can´t return the song in BT mode. Only the basics “one tap for play/pause” and “two tap for next song” and I don´t have idea if this is an fabric issue or is the type of headphones that I buy.

1
Razer.Zionzedd
1 year ago
X
xxvvlllInsider Mini
asked in Razer Support
manual lift-off distance calibration

Why doesn't the Razer DeathAdder V3 Wired have manual lift-off distance calibration like the DeathAdder V2?

0
X
1 year ago
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BertlejuiceInsider Mini
asked in Razer Support
Is there a Razer Blade disassembly guide?

Hi Folks,Having some issues with clicking on my touchpad clickers - feels like something trapped behind them.Just wondering if there is any disassembly guide for a Razer Blade 17 (mid 2021)? Touchpad seems buried behind everything else.Thanks

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1 year ago
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lasanha.rosaInsider Mini
asked in Razer Support
how can i clean my razer Blackshark V2 X - Surround 7.1 ear pads?

hi everyone. i got my headset about 6-9 months ago and i noticed that even cleaning it with alcohol, just passing it with a cotton monthly, there was still a terrible smell and i don't know how else to clean it. i saw some videos that told me to wash it like clothes, putting it on water and washing it with laundry soap or detergent, you know. and i think that it don't look like a good idea 'cause the headset has the sides of the ear pads made of leather and you know, wash it like this won't get well. soooo, can you tell me how can i clean it? i swear you, the smell of it is like death. in advance, thank you so much for helping me :)

2
EndofWorlds
1 year ago
techJellyBeanx917
techJellyBeanx917Insider Mini
asked in Mice and Surfaces
razer viper mini signature edition

I would like to ask, approximately what date will the Razer viper mini signature edition mouse be available in Mexico? Because and tried to buy it, but it only has availability in other countries And not in Mexico, the closest I have is the US, but they can't send me to Mexico Or at least one day there will be availability in Mexico? I am a big fan of Razer, and I love their products, I hope I can have your best mouse, I hope you can answer me

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techJellyBeanx917
1 year ago
neocodes
neocodesInsider Mini
asked in Razer Support
SYNAPSE WILL NOT LET ME CREATE AN ACCOUNT, SAYS .NET 4.8 NOT COMPATIBLE

I have tried to register an account through my laptop’s account creation menu and it wont let me continue even though I have entered an email and password. So then I tried installing synapse 3, it wouldn’t install a thing because it said .net 4.8 wasnt compatible (I am using a Razer Blade Stealth 14 Windows Home 64bit with .net 4.6). So then I installed Synapse 2, which then told me to go to Razer’s website to make an account, done, yet there is no software control to make my keyboad lighting turn on, that is all I want is the keyboard lights to turn on and to control what color is displayed. Why the hell isn’t basic lighting control already built in let alone the massive softare, over 400 to 700MBS JUST FOR A BACKLIGHT TO TURN ON?! This is disgusting. There is nothing on Youtube about this. Pressing the fn key just lights up the F keys and that’s it. What the hell is this? I bought this laptop off ebay and there is no proof of purchase to upload and the webpage for registering this la

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neocodes
1 year ago
E
EMRAINZGODInsider Mini
asked in Keyboards
Razer Blackwidow v3 blue leds light up red

my razer blackwidow v3 pro keyboard is doesnt light up blue, when i light up blue, it light up red, when i light up green and red, it perfectly works, i thougt blue leds are died. but if blue lights died, i think it doesnt lit up, but it lit up red, i didnt think it is broken, because it happened suddenly, can somebody help :(my warranty ended.

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E
1 year ago
A
Alex7s666Insider Mini
asked in Razer Support
left and right click issue

my mouse worked perfectly yesterday but since today when i press the left and right mouse button my pc doesn't accept the mouse but i can use the mouse cruser and everything how can i fix this problem

0
A
1 year ago
KMKRAZER
KMKRAZERInsider Mini
asked in Razer Support
RAZER STEALTH 13 LATE 2019 SCREEN PROBLEM

My Blade Stealth RZ09-0231 4k touchscreen has some sort of vertical lines appearing on the screen. They are more visible across white lines or white colored text and are messing up the clarity of small text. I am guessing it's should be the hardware (screen or cable) it starts immediately I boot up. I have done pixel tests (everything is perfect). I opened the back panel and disconnected the LCD cable from the motherboardand connected it back firmly...still no change. Anyone experienced this or any solutions?

1
Razer.Zionzedd
1 year ago
RUBYdirectJellyBean677
RUBYdirectJellyBean677Insider Mini
asked in Razer Support
purchase record

Hello, I just bought viper mini signiture right beforebut I realized I didn’t take a screenshot or record the thingso I tried to check the order but there were no records in therecan I get a help? cuz money is already went out from my bank account

1
Razer.Zionzedd
1 year ago
DesertSandgeobay484
DesertSandgeobay484Insider Mini
asked in Mice and Surfaces
Deathadder v2 pro dongle problem

I just got deathadder v2 pro today. The first 5 hours of usage were fine, but then my mouse started disconnecting for about 5 seconds and connecting back. That happened about 4 times in 10 minutes. I installed newest firmware available. When starting the updater it detects the dongle and says that newest version is installed. But the mouse itself doesnt bootup with the dongle. USB works perfectly fine. I tried uninstalling drivers and synapse but that did not help. Also the installer detects wether the dongle is connected, but synapse app doesnt detect the mouse when it is plugged in with the dongle. what do i do?

0
DesertSandgeobay484
1 year ago
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RazerStibroInsider Mini
asked in Mice and Surfaces
viper v2 pro 4khz mode causing framedrops when flicking in most games

i got my viper v2 pro quite recently and at the start it worked flawlessly but the day after i started playing and i noticed that my frames dropped drastically so i tried switching to 1khz and then my game worked flawlessly. does anyone explain why this occurs and if there is a solution to it so i can use it at 4khz polling rate  again?

0
R
1 year ago
LicoricefrontONYX482
LicoricefrontONYX482Insider Mini
asked in General Discussion
7.1 Surround Sound not working on Windows 11

I would like to ask for help. I have already bought the Rezer Blackshark V2 X headset, but I am having problems with it on my Windows 11. The headset works fine, but I am unable to enjoy the 7.1 Surround Sound driver. I have tried many ways to update the audio driver on my motherboard, but I still cannot enjoy the 7.1 Surround Sound. I have asked on forums but have not found a solution. Maybe you can help me?  

1
B
1 year ago
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mehacroInsider Mini
asked in Razer Support
Razer Kraken ultimate reconects and disconects

Hi i have problem with my Razer Kraken ULTIMATE edition I have it for over a year now And it started to make pooping sound disconnecting and reconnecting every few minutes I have tried installing new Windows , i have also tried reinstalling the razer Synapse Pluged in one by one device 0 luck Problem is still here , im going crazy i have given a lot of money for that headphones and they lasted me for a little over 12 months Model no : RC30-026901S/N : HN2048D12502145Is there any chance i get a new pair of headsets since i have 2 year warranty written on the box Only problem is i lost receipt since its been few months since i bought them but im sure you can check it with numbers i have sent I hope you can help me All my gear is from Razer and i really love your products Would not want to switch to someone else Thanks in advance Kristijan MajcenMy personal e-mail is kristijan.majcen@live.com 

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M
1 year ago
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pis_youInsider Mini
asked in Razer Support
System Recovery failed. error=3

Anything can help with this problem?… Razer Blade 14 2017 model….

0
P
1 year ago
AMBERWeldonBluebyte563
AMBERWeldonBluebyte563Insider Mini
asked in Razer Support
My headset cable has broken

My Razer Kraken headsets cable has broken. What do I do?

0
AMBERWeldonBluebyte563
1 year ago
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ExregsInsider Mini
asked in Razer Support
New charger for Razer Blade 14” Intel 7700HQ (2017)

Trying to find a replacement charger for my Razer laptopProduct No: RZ09-01953W73wanting to know if the: Razer-65W-Power-Adapter-for-Razer-Blade-Stealth/RC30-02390100-B3U1 https://www.razer.com/gb-en/gaming-pc-accessories/Razer-65W-Power-Adapter-for-Razer-Blade-Stealth/RC30-02390100-B3W1 Is compatible or not before commiting to the purchase.  Previous charger caught fire where the wire meets brick months ago and hasnt worked since. 

0
E
1 year ago
E
eMoushenInsider Mini
asked in Razer Support
scroll on viper 2 pro

tell me, on the razer ciper 2 pro, is there an optical switch under the wheel?

1
FiszPL
Vanguard
1 year ago
Thistlexsolo903
Thistlexsolo903Insider Mini
asked in Razer Support
My Razer raiju tornament controller won’t work on my ps4

The controller connects to the ps4 and works for a couple of seconds then it stops working but the lights are still on and when i connect another controller to check if it is still connected, my controller (razer) is connected but when i press any button, its as if it isn’t connected but when i connect it with the USB it works fine 

0
Thistlexsolo903
1 year ago
PaleVioletcoolbuzz498
PaleVioletcoolbuzz498Insider Mini
asked in General Discussion
someone pls...help.

how do i change my phone number in log in settiing.?? ive lost the number and i want to change it to my new number. but the other problem is my 2-step authentication is being enable using the phone number which is the old one that ive lost. also i dont remember the back up codes . i cant even make a purchase.someone please. help me. i dont want my money gon waste../

0
PaleVioletcoolbuzz498
1 year ago
A
Asa_MitakaInsider Mini
asked in Razer Support
Razer Viper Mini Signature Edition (The upcoming drop)

I’m wondering if the next drop is also available on EU site? or am I literally ordering from USA and I need to pay custom tax and all of the pricey shipping if I order it from the USA site???? or I’ll get an email to the EU online store link?

1
I
1 year ago
EndofWorlds
EndofWorldsInsider Mini
asked in Razer Support
How do I clean my razer Iskur XL Fabric?

My Razer Iskur fabric has been getting dusty and I’m not sure how to go about cleaning it. Can someone let me know what they’ve been using or what I can use to clean my chair?

0
EndofWorlds
1 year ago
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norweeganInsider Mini
asked in Razer Support
Razer Nari Ultimate disconnecting

My Razer Nari Ultimate disconnects after a certain amount of time of no activity.  Is there a setting that can be set to not have them disconnect until I turn them off?

0
N
1 year ago

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